Hi,
I've experienced some extremly poor customer-support when I've contacted the university as a former student.
Here are some examples:
- When I contacted the Student records department, on the phone, last year, I was told that they couldn't find my file. I had to travel by train to Sunderland, to Liverpool, to get my student-number, (049039692), in the Gateway, at the City campus.
- I sent an e-mail, (which is forwarded with this e-mail), to the Gateway, on 27/7, and a reminder on 10/8, but I didn't get any answer from the Gateway.
- I then contacted Joy Taylor, (who I got the e-mail address to, when I traveled to Sunderland, and went to the Gateway there, earlier this year), and asked her who was responsible for the Gateway. She just wrote that she didn't know, and didn't bother finding this information.
- Today I was at Working Links, here in Liverpool, and Danielle there, tried to contact the University about my file from the English-test etc., (which I got the best result on), but she was just transfered from department to department.
So I'm wondering if you have problems with 'mob', at the University, that are messing with the Study Abroad-students?
I hope you have the chance to sort these problems, since I think a university, shouldn't treat people as bad as this.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Aug 24, 2009 at 5:26 PM Subject: Re: Problems with the Gateway/Fwd: Reminder/Fwd: English-test To: Joy Taylor < Joy.Taylor@sunderland.ac.uk>
Ok,
I'll just try to call then.
Thank you very much for the help!
Best regards,
Erik Ribsskog
On Mon, Aug 24, 2009 at 1:19 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:
I have already replied that I am unsure who is
responsible for the gateway
----- Original Message -----
Sent: Monday, August 24, 2009 12:11
PM
Subject: Re: Problems with the
Gateway/Fwd: Reminder/Fwd: English-test
Ok,
how should I go forward to find this out, who it is that is responsible
for the Gateway?
Thanks in advance for the help!
Regards,
Erik Ribsskog
On Mon, Aug 24, 2009 at 12:04 PM, Joy Taylor <Joy.Taylor@sunderland.ac.uk>
wrote:
I am one of the Faculty Student Experience
and Quality Enhancement Officers. I used to work in student support
but have now changed roles. I am unsure who is responsible for the
Gateway
----- Original Message -----
Sent: Monday, August 24, 2009 11:37
AM
Subject: Re: Problems with the
Gateway/Fwd: Reminder/Fwd: English-test
Ok,
what's your position at the University, if I may ask?
Who's in charge of the Gateway?
Regards,
Erik Ribsskog
On Mon, Aug 24, 2009 at 10:08 AM, Joy Taylor <Joy.Taylor@sunderland.ac.uk> wrote:
I'm sorry I am unable to help you with
your request. I do not have access to students english tests, and
unfortunately I do not know who holds this information. I will
forward your email to the student records department to see if they can
help you.
----- Original Message -----
Sent: Sunday, August 23, 2009
7:24 PM
Subject: Problems with the
Gateway/Fwd: Reminder/Fwd: English-test
Hi,
I got your e-mail address, when I was in Sunderland, earlier
this year, regarding some problems when I called to the University,
last year, when they couldn't find me on the computer-system there,
and I've also been in contact with you, on e-mail, after that.
Now, the problem is, that the Gateway isn't answering my
e-mails.
I'm trying to get hold of a file, showing that I got the best
result, on the initial language-test, in English, that students from
abroad, have to take, at the begining of the Study Abroad year.
Since I think that a file like this, would be fine to have, when
applying for jobs, in the UK etc.
So I hoped that you could please help me with the problem, with
that the Gateway aren't answering my e-mails.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message
---------- From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Aug 10,
2009 at 8:53 AM Subject: Reminder/Fwd: English-test To: gateway@sunderland.ac.ukHi,
I can't see that I've recieved an answer to this e-mail yet, so
I'm trying to send it again.
Best Regards,
Erik Ribsskog
---------- Forwarded message
---------- From: Erik Ribsskog <eribsskog@gmail.com>Date: Mon, Jul 27,
2009 at 4:22 PM Subject: English-test To: gateway@sunderland.ac.ukHi,
I studied at the University of Sunderland in 2004 and 2005, on
the study
abroad programme.
I had some problems with my study-finance from Norway, so I
had to end
my studies before I got my degree, due to the problems with this,
and with
my home university not wanting to accept the modules I'd chosen,
for some
reason.
But, I think it looks a bit stupid, not to have any files from
when I studied
in Sunderland, so I thought that perhaps I could try to get a
file with the
result of my English-test, that all study abroad students had to
take,
where I got the best result, so that I didn't have to take
English courses.
That file would have been very fine to have.
So I was wondering if you know who I should contact then,
that has to do
with files like this, at the Language-study department.
Thanks in advance for the help!
Yours sincerely,
Erik
Ribsskog
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