Jeg sendte en klage til the Energy Ombudsman, på Scottish Power

Erik Ribsskog <eribsskog@gmail.com>

---

Problems with Scottish Power

---

Erik Ribsskog <eribsskog@gmail.com>	Sun, Dec 6, 2009 at 1:12 PM
To: research@ombudsman-services.org
Hi, I've had some problems with Scottish Power. They called me some months ago, and asked for a meter-reading. Then, suddently, I had more than £800 in debt to them, even if I think that sounds to much. So I suspect the meter-reading they called about, could be bogus. Also since I didn't like the tone, of the young man calling, to be honest, it sounded on his voice that something could be wrong. (I've had problems with 'mob'/'mafian' in Norway, which could also me linked with mob in Scotland, for all that I know). Scottish Power stopped answering my e-mails after this, so I switched to E-on. Scottish Power sent my debt to a number of comanies, even if I called the CCCS, and offered to pay a token-payment each month, since I'm unemployed, after advice from the CCCS. On 27/10, I agreed on the phone, with Manish, from Scottish Power, that I would call them on 28/10, (customer-support), and arrange a payment-plan/token-payment agreement, on £5 a month. I called and explained about this, on 28/10, and payed £5, (which I've also payed around a month later, another £5, one day late, since I was on a course on Monday). Even so, Scottish Power, sent my debt to Commercial Credit Services, on 5/11, I was told by them, (by Florence there), on Thursday. So I'm having a lot of problems with Scottish Power, so I wanted to please complain about all the mention problems, and I hope you can have a look at my e-mail and identify what they have done wrong, and investigate if the latest meter-reading, (when the young man from them called me), was wrong. Hope this is alright! Yours sincerely, Erik Ribsskog PS. My Scottish Power Electricity Account Number, is: 07345672012

---