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søndag 5. september 2010

Jeg fikk et brev fra UDS angående gjelden min til E-on

img014

PS.

Jeg sendte en e-post til E-on, (som UDS er en del av):




Gmail - Letter from UDS, from 30. August/Fwd: Your reply from E.ON










Gmail


Erik Ribsskog
<eribsskog@gmail.com>



Letter from UDS, from 30. August/Fwd: Your reply from E.ON









Erik Ribsskog
<eribsskog@gmail.com>



Sun, Sep 5, 2010 at 2:04 PM




To:
DirectorofCustomerService@eonenergy.com






Hi,

I'm refering to the letter, from your daughter-company UDS, from 30/8, with client ref. no: 012373289370.

And your e-mail from 20/7.

I haven't heard anything from the Energy Ombudsman.


And I haven't got the e-mail address, to UDS, so I hope I can send about this to you, at E-on, since it says on the internet, that you are the same company:



I repeat my offer, that I can pay £5 a month, as a token-payment, untill I find employment.


(I'm also waiting on getting my pension from Norway, since I've worked there for 15 years, from I was 18 to I was 34, in 2004.

But I don't know exactly, when I'm going these money, since it's with the government in Norway now.


But I hope it's soon).

In the mean-time, I'm on a shoe-string budget, in co-coperation, with CCCS, and can only afford a small token payment each month, unfortunatly.


Hope this is alright!

Best regards,

Erik Ribsskog


---------- Forwarded message ----------
From: <sysresponse-do-not-reply@eonenergy.com>

Date: Tue, Jul 20, 2010 at 4:20 PM
Subject: Your reply from E.ON
To: eribsskog@gmail.com


Account number: 012373289370



Hello Mr Ribsskog and thank you for your emails



In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to agree lower repayments than we can.



I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number.



Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18.



I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account.



Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and you can be confident that there is no discrimination over your nationality or any other personal circumstance.



As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection.



Should you need to contact me you can call me on 0115 843 4013 extension 2345.



Kind regards



Tatyana Spiers

Directors' Office



To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet



You will find:



- Our Interactive House - Step inside our virtual house to save energy and money

- Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home

- Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products.



If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks.





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Registered addresses:



E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG.

Registered in England and Wales No. 2366970



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