Jeg sendte en ny e-post til CC Water

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: Complaint with United Utilities

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Jan 10, 2011 at 6:38 PM
To: Freeman David <David.Freeman@ccwater.org.uk>
Hi again, I think water-companies should be fine and function properly. Next they'll be putting some sh*t in the water. Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Jan 10, 2011 at 6:23 PM Subject: Update/Fwd: Complaint with United Utilities To: David.Freeman@ccwater.org.uk Hi, it's really about the customer-service department, trying to rule the company. They try to over-turn agreements made by executives there. And are really trying to hijack the company. This is how it seems to me. Could be the Order of St. John, that I have in my family, or albanian mafia, or something, since my younger half-brother Axel Thomassen, knows gang-leaders etc., in Oslo, (he knows one of the leaders of the A-gang there, he told me in 2005). Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Jan 10, 2011 at 6:09 PM Subject: Re: Complaint with United Utilities To: Freeman David <David.Freeman@ccwater.org.uk> Hi, this is not about being 'firm with customers'. It had already been set up a payment-plan. You show a lack of understanding here, I think. Could you please send this complaint to your line-manager? Regards, Erik Ribsskog On Mon, Jan 10, 2011 at 4:06 PM, Freeman David <David.Freeman@ccwater.org.uk> wrote: Re 101229-000040 Dear Mr Ribsskog I have received a copy of United Utilities letter of 31 December 2010. While you were maintaining regular payments to one of United Utilities debt collection agencies, payments should still be reviewed regularly and it is United Utilities which will do this rather than the debt recovery agency. We would also much prefer that customers deal directly with their water company rather than third party agencies and therefore accept that your account should have been passed back to United Utilities to handle directly. It is right that they then establish your financial situation as £25.00 a month may not be enough to cover this years charges plus your outstanding debt. That is why you were sent an Income and Expenditure form. From this they will be able to see whether £25.00 a month payment is reasonable or not. It is also the case that United Utilities may also be able to provide other assistance to you with paying off your debt. Debt recovery staff at all water companies can and should be firm with customers about their payments. Debt is a major problem for water companies and high debt levels have an affect on all customers charges. We do however expect staff to be sympathetic to customers financial situations. The Consumer Council for Water does carry out assessments of debt recovery at United Utilities and has not identified any particular issues with the way they treat their customers. I note that United Utilities has set up a £25.00 payment plan again. I would though suggest contacting United Utilities about this as while it will run for 12 months at the end of this time your payments will likely automatically increase to an unmanageable amount when the total outstanding charges are added. Speaking to the Payments Assistance Team will allow any assistance to be provided now rather than your charges becoming a bigger problem in the future. While I can understand your frustration with the difficulties experienced in being able to set up a direct debit to cover your payment plan United Utilities has now hopefully resolved this. Where compensation is concerned, unless it relates to standards of service laid down by Government under the Guaranteed Standards of Service (GSS) scheme I am unable to insist that United Utilities make any compensation payment. The difficulties you have had are outside of the remit of the GSS scheme. I am sorry that you I am unable to ask for any compensation payment. I realise that this may be a disappointment for you but please do not hesitate to contact me if you have any further queries. Yours sincerely David Freeman Assistant Manager Consumer Council for Water Northern Eighth Floor Northgate House St. Augustine’s Way Darlington DL1 1XA tel: 08457 089367 email: northwest@ccwater.org.uk web: www.ccwater.org.uk direct line: 01325 464222 fax: 01325 369269 ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________

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