Jeg sendte en ny e-post til Royal Mail

Erik Ribsskog <eribsskog@gmail.com>

---

RE: Complaint Ref. 1-1796937708

---

Erik Ribsskog <eribsskog@gmail.com>	Fri, Apr 8, 2011 at 2:34 PM
To: "polcustomercare@royalmail.com" <polcustomercare@royalmail.com>
Hi, thank you for your e-mail! My address is Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2 2AE. Best regards, Erik Ribsskog 2011/4/7 polcustomercare@royalmail.com <polcustomercare@royalmail.com> Dear Mr Ribsskog I am sorry that you have had to contact us regarding Liverpool Post Office branch. Please could you supply your full postal address quoting the above reference number. This will enable us to respond to you directly once our investigations are complete. You should expect to receive a full response within 10 working days. If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can e-mail us via polcustomercare@royalmail.com Yours sincerely Kevin Storr Customer Service Advisor. Telephone: 08457 22 33 44 Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing) ------ ORIGINAL MESSAGE ----- FROM: eleanor.johnston@royalmail.com TO: 'polcustomercare@postoffice.co.uk' , polcustomercare@royalmail.com CC: joanne.e.robinson@royalmail.com SENT: 06 April 2011 12:14:36 (GMT Standard Time) Please can we log this Post Office complaint and initial action. Thanks Kind Regards Eleanor Johnston Team Leader Post Office Customer Care Dearne House, Cortonwood Drive, Brampton, Barnsley, S73 0UF ( - 08457 223344 or direct postline 5424 3550 ü - http://www.postoffice.com šl - eleanor.johnston@royalmail.com From: Joanne E Robinson On Behalf Of PostalReview Sent: 06 April 2011 11:30 To: Eleanor Johnston Subject: Complaint First ---------------------- Forwarded by Joanne E Robinson/e/POSTOFFICE on 06/04/2011 11:31:58 --------------------------- Erik Ribsskog <eribsskog@gmail.com> Erik Ribsskog <eribsskog@gmail.com> Sent by: Erik Ribsskog <eribsskog@gmail.com> 05/04/2011 18:51 To: postalreview@royalmail.com cc: Subject: Complaint Hi, this is really a complaint about the Post Office at 1-3 South John St., in Liverpool. But I couldn't find the right e-mail address, on the Royal Mail website, so I'm sending this to you. Maybe you can forward it to the right e-mail address? I went at the Post Office, and when I got first in the queue, they opened the travel money-'windows', for the customers. I was called to number 15, but an old woman, who wasn't queuing, went before me, to number 15, while I walked passed number 1 to 14. So a devil-worshiper, (I think he was, since he had black rings), noded at me, to go to him, in number 14, as I could understand him. I had three packs to Norway, weighing differently. But he took the same price, for all three. Usually I get a recept, for each pack, but today I only got the receipt for paying by card, I think I have to call it. Then I asked about this, and he made three new recepts, with the addresses on. This wasn't what I really asked for, I just wanted one recept per pack, like I normally get. I think my experience at the Post Office today was awkward. Am I meant to tell that all packs _don't_ weigh the same? I put all of them on the weight, one after the other. Just wondering. I hope you can explain about this. Best regards, Erik Ribsskog (See attached file: C.htm)

---