Jeg sendte en ny e-post til United Utilities

Erik Ribsskog <eribsskog@gmail.com>

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FW: Your Response from United Utilities

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Nov 30, 2011 at 4:07 PM
To: Customer Services <Customer.Services@uuplc.co.uk>
Hi, with the e-mail on 26/11, I attached a picture of a receipt for £2. Which I paid with the United Utilities Payment-card, on 26/11. Could you please acknowledge that you understand this. Also I now live in Sunderland, and not in Liverpool, but I found a shop that accepted the PayZone card, on Saturday, (after the problems with Londis). Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Customer Relations <CustomerRelationsDONOTREPLY@uuplc.co.uk> Date: Wed, Nov 30, 2011 at 3:57 PM Subject: FW: Your Response from United Utilities To: eribsskog@gmail.com Dear Mr Ribsskog Thank you for taking the time to contact us through our website on 25 November 2011 and 26 November 2011. I am sorry that you have had to contact us regarding your payment card and payment plan. Please be advised that as a company we are given 10 working days to reply to our customers when they contact us. I can confirm that a payment card was issued on the 12 November 2011 and I would like to apologise for the delay in receiving this. I have sent you a copy of your payment schedule today for your reference, this will be sent to you within the next 10 working days. Please be advised that this plan needs to be brought back up to date to avoid any further debt recovery on the account. I note from your most recent correspondence that you state that our staff at the Londis shop have lied to you. I must make you aware that United Utilities are not employed to work in any Londis shops. I have enclosed a copy of the nearest Payzone outlets to you for you to make payment at. Outlet Name Address Post Code Titherbarn News 2-4 Tithebarn Street L2 2DP Newz 4 U 8 Dale Street L2 4TZ J News 36A Dale Street L2 5SF I have replied to you in line with Stage 1 of our complaints procedure. If you would like any information about this reply, please call me on 0845 309 3003 (Select Option 2). Our office is open Monday to Friday from 9.00 am to 5.00 pm. Alternatively, If you would prefer to contact us by email please use the ‘Contact Us’ facility on the United Utilities website as the email address this reply is sent from does not accept incoming emails. I trust the information provided will be of assistance to you. For a copy of our complaints procedure, please click on this link http://www.unitedutilities.com/Documents/Our_complaints_procedure.pdf. Yours sincerely Rachel Metcafe Case Owner Customer Relations Department Website: www.unitedutilities.com If you are unable to view PDF documents you can download the required software from this website: http://get.adobe.com/uk/reader/ When you supplied your email address and emailed us you acknowledged and agreed that we may treat specific actions by you, such as sending us an email, or supplying us with an email address for customer service to respond to you, as a request that we may, where necessary, communicate in our response personal and/or account information by unencrypted email. We take reasonable precautions to protect your information, however you should understand that "perfect security" does not exist on the internet or on email networks and that use of these mediums involves some level of risk to you. If you would prefer to contact us using a more secure method, please do so by: Calling: 0845 309 3003 Writing to: United Utilities, PO Box 453, Warrington WA55 1SE ======================================================================================================================== The information contained in this e-mail is intended only for the individual to whom it is addressed. It may contain legally privileged or confidential information or otherwise be exempt from disclosure. If you have received this Message in error or there are any problems, please notify the sender immediately and delete the message from your computer. You must not use, disclose, copy or alter this message for any unauthorised purpose. Neither United Utilities Group PLC nor any of its subsidiaries will be liable for any direct, special, indirect or consequential damages as a result of any virus being passed on, or arising from the alteration of the contents of this message by a third party. United Utilities Group PLC, Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Registered in England and Wales. Registered No 6559020 www.unitedutilities.com www.unitedutilities.com/subsidiaries ========================================================================================================================

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