Hi,
like I've written to you earlier, your message-system doesn't work for my account.
Also, I think regular e-mails are better, since they let people keep a copy of the correspondence in their e-mail folder.
Because I don't like to argue on the phone, about things like this.
(And it's also expensive to call from a mobile).
If Capital One Abuse can send an e-mail, then your other departments should be able to send e-mails as well, I think.
And I've tried to send you a letter, but then you say it's not my signature.
So I don't think we get any longer.
Maybe CCCS can help, and set up a payment-agreement for £1 token-payments, for me, due to these problems with the correspondence.
I therefore forward this e-mail to the CCCS and hope they can help.
Regards,
Erik Ribsskog
On Tue, Jan 17, 2012 at 4:56 AM, Capital One - Abuse <abuse@capitalone.com> wrote:
Hello Erik Ribsskog,
Thanks for your message.
If you are a Capital One® customer in the United Kingdom (UK), please go
to www.capitalone.co.uk to enrol your account and send a secure message.
If you are not a Capital One customer but have a question for us, please
call us at 08458 400 400. Representatives are available 24 hours every
day.
Please note, calls to 0845 numbers will be charged at a local rate. The
cost will vary depending on your service provider. Calls may be
recorded/monitored for training purposes.
If you are calling from abroad, please call +44 115 993 8002.
Representatives are available 24 hours every day.
Since regular electronic correspondence is not a secure method of
contacting us and we wish to protect the integrity of account
information, Capital One prefers to discuss personal and
account-specific questions by secure message and telephone rather than
by e-mail. We assure you that all other electronic contact with us such
as viewing statements and making payments is secure.
We look forward to new opportunities to assist you.
Regards,
Capital One
Original Message Follows:
------------------------
Hi,
Holy left me a voicemail on Friday asking me to call her, on the number
in the subject-line.
Could you please ask her to contact me on e-mail since I don't want to
argue about this, over the phone.
(My offer is a token-payment of £1, monthly, (like I pay my other
creditors), untill I get a job).
Thanks in advance for any help!
Yours sincerely,
Erik Ribsskog
PS.
I'm sending this to you since I couldn't find a regular e-mail address,
for Capital One, and I'm blocked from the mail-facility on your website,
it seems.
The information contained in this e-mail is confidential and/or proprietary
to Capital One and/or its affiliates. The information transmitted herewith
is intended only for use by the individual or entity to which it is
addressed. If the reader of this message is not the intended recipient,
you are hereby notified that any review, retransmission, dissemination,
distribution, copying or other use of, or taking of any action in reliance
upon this information is strictly prohibited. If you have received this
communication in error, please contact the sender and delete the material
from your computer.
|
|
Innlegg
