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onsdag 1. februar 2012

Jeg sendte en ny e-post til RBS




Gmail - RE: RBS.co.uk Website: Complaint










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




RE: RBS.co.uk Website: Complaint











Erik Ribsskog
<eribsskog@gmail.com>



Wed, Feb 1, 2012 at 4:21 PM




To:
~ RBS Customer Relations <Customer.Relations@rbs.co.uk>






Ok,

then I understand.

I thought it was a bit un-practical that I only could use my debit-card in the RBS cash-machines.

So I think this was a bit bad customer-support, because I'm used with having a Visa-card that works in all cashpoints.


So I don't think you threat your customers fine when you change their account-types just for your own reasons.

So I don't think this was a customer-focused desition, from RBS, to change the bank-accounts like that.


I've gone to business-school and the marketing-line and learned that the customer is always right, and to focus on the customers.

I can't regonize that at all here, when you changed my account at RBS.


So I don't think this is a western way of threating the customers.

So I'm wondering a bit what's going on.

You've also said that you are selling your branches to Santander.


Is this something that is still going on, or has this been over-turned?

Erik Ribsskog



On Wed, Feb 1, 2012 at 1:17 PM, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote:



Dear Mr Ribsskog


Thank you for your further email.


You were advised on 21st October that our Basic Current Accounts
were being merged to become the new Basic account. This is correct. You had
a Key account, which was one of our Basic accounts ie no overdraft or cheque
book was permitted. This decision was made to simplify the range of
accounts we offer.


Kind regards


Miss Amy Burgess

Customer Relations






From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 01 February 2012
12:35

To: ~ RBS Customer Relations
Subject: Re: RBS.co.uk
Website: Complaint


Hi,


ok, I'll bring that up with Spexhost.



What was the reason that you changed my bank-account from a current-account
to a basic-account, the other month, while you also lied, (like I understand
it), and told me that this was something you did with all your
current-accounts.



Erik Ribsskog




On Wed, Feb 1, 2012 at 12:31 PM, ~ RBS Customer Relations
<Customer.Relations@rbs.co.uk>
wrote:



Dear Mr
Ribsskog


Unfortunately, we are unable to
see pending refunds into bank accounts.


You will need to wait on a
response from Spexhost regarding the return on funds.



Kind
Regards


Chloe
Bullock

Customer
Relations






From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 01 February 2012 12:02

To: ~ RBS Customer Relations
Cc: support@spexhost.com


Subject: Re: RBS.co.uk Website:
Complaint




Hi,


I should have gotten a refund from Spexhost, which I haven't recieved
yet.



It was agreed with Spexhost that I should get a new bill and a refund,
for the internet-address, for my new webshop, (ukgoodyshop.com).


But since I only got the new bill and not the refund, on my
bank-account yesterday, then the bank account got overdrawn.



So I wonder if Spexhost have forgotten about the refund, and I'm sending
a copy of this e-mail to them.


Regards,


Erik Ribsskog




On Wed, Feb 1, 2012 at 11:54 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:



Dear Mr
Ribsskog


Thank you for your further
e-mail.


Please advise what refund you
was going to receive and also the department you have spoken with if
possible.


Kind
Regards


Chloe
Bullock

Customer
Relations






From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 31 January
2012 12:17

To: ~ RBS Customer Relations
Cc: support@spexhost.com;
payment@spexhost.com


Subject: Re: RBS.co.uk Website:
Complaint




Hi,


well that isn't what I meant.



Also today my bank-account is over-drawn due to some problems when I
paid for my last web-site, from spex-host.



I was going to get a refund and a new bill.



Why do I get the new bill but not the refund?


Regards,


Erik Ribsskog




On Tue, Jan 31, 2012 at 10:34 AM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:



Dear Mr
Ribsskog


Thank you for your further
email. To confirm, your Debit card CAN be used at ATM's abroad that
display the Visa logo. In the UK your Debit Card can only be used
at RBS group ATM's.


Kind
regards


Miss Amy
Burgess

Customer Relations







From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 30 January 2012 16:01

To: ~ RBS Customer Relations
Cc: gbrlo


Subject: Re: RBS.co.uk Website:
Complaint




Hi,


I now was at one of your branches in Liverpool.


And I was told that this with that I couldn't use my visa-card in
all cash-machines any longer was just that you messed with my
bank-account.



I was offered to get my account switched back again so that I could
use it in other bank's cash-machines.



Why have you lied to me about this?

I don't think it's right
that I should accept being lied to like this.

Erik Ribsskog





On Fri, Oct 21, 2011 at 4:25 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:



You may use your Visa
Debit Card abroad, wherever a Visa Logo is displayed. Charges apply for
using your debit card abroad.


Thank
you


Chloe
Bullock

Customer
Relations






From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 21 October 2011 15:40


To: ~ RBS Customer Relations
Subject: Re: RBS.co.uk Website:
Complaint





Ok,


thanks very much!


What if I go abroad, (even if I can't afford it now).


Can I use the RBS-card on cashpoints abroad?


Thank you very much in advance for your reply!


Regards,


Erik Ribsskog


On Fri, Oct 21, 2011 at 3:36 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:



Dear Mr
Ribsskog


You may use your Visa Debit card
for a point of sale in any retailers shop, which provide the Visa
logo as accepted.


You may also take cash out of any
RBS, NatWest, Ulster Bank cash machines. You may also access cash via
a RBS branch or over the counter at the Post
Office.


Regards


Chloe
Bullock

Customer
Relations





From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 21 October
2011 15:29

To: ~ RBS Customer Relations
Subject:
Re: RBS.co.uk Website:
Complaint






Hi ok,


can I use the RBS-card at Tesco and Aldi etc. now then?


Regards,


Erik Ribsskog


On Fri, Oct 21, 2011 at 3:23 PM, ~ RBS Customer
Relations <Customer.Relations@rbs.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your
e-mail.

The Royal Bank of Scotland have made a decision to
simpilfy their
current accounts. All basic current accounts will
shortly be merged over
to an account called a basic
account.

All customers are being notified, if you require
more information please
call our Customer Services Team on 08457
24 24 24.

All account numbers and sort codes will stay the
same.

Kind Regards


Chloe Bullock
Case
Handler


-----Original Message-----
From: ~ eC&I
Web Team
Sent: 21 October 2011 15:04
To: ~ RBS Customer
Relations
Subject: RBS.co.uk Website: Complaint

This email
originates from the rbs.co.uk website. Please reply to this
message
within 2 working days.


RBS.co.uk Website: Complaint

field1 : You
are sending me text-messages that my bank-account will be
changed
from a current account to a basic account.

I have not
initiated this.

What's going on, I was wondering.

Erik
Ribsskog

Type of feedback : complaint

Area feedback
relates to : other

Are you a Royal Bank of Scotland customer?
: true

Sort code : 16-24-06

First Name :
Erik

Surname : Ribsskog

Title : Mr

Email
Address : eribsskog@gmail.com

Telephone number
:

Address : Azalea Lodge
1-2 Azalea Terrace
North
Sunderland
SR2 7ES



=======END OF
MESSAGE======

The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square,
Edinburgh EH2 2YB

Authorised and regulated by the Financial
Services Authority.

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recipient should carry out such virus and other checks as it
considers appropriate.


*** WARNING : This message originates from the Internet
***
The Royal Bank of Scotland plc,
Registered in Scotland No. 90312. Registered Office: 36 St Andrew
Square, Edinburgh EH2 2YB


Authorised and regulated by the Financial Services
Authority.

This e-mail message is confidential and for use by
the addressee only. If the message is received by anyone other than
the addressee, please return the message to the sender by replying to
it and then delete the message from your computer. Internet e-mails
are not necessarily secure. The Royal Bank of Scotland plc does not
accept responsibility for changes made to this message after it was
sent. The Royal Bank of Scotland plc may monitor e-mails for business
and operational purposes. By replying to this message you give your
consent to our monitoring of your email communications with
us.

Whilst all reasonable care has been taken to avoid the
transmission of viruses, it is the responsibility of the recipient to
ensure that the onward transmission, opening or use of this message
and any attachments will not adversely affect its systems or data. No
responsibility is accepted by The Royal Bank of Scotland plc in this
regard and the recipient should carry out such virus and other checks
as it considers
appropriate.

*** WARNING : This message originates from the Internet
***
The Royal Bank of Scotland plc,
Registered in Scotland No. 90312. Registered Office: 36 St Andrew
Square, Edinburgh EH2 2YB

Authorised and regulated by the
Financial Services Authority.

This e-mail message is confidential
and for use by the addressee only. If the message is received by anyone
other than the addressee, please return the message to the sender by
replying to it and then delete the message from your computer. Internet
e-mails are not necessarily secure. The Royal Bank of Scotland plc does
not accept responsibility for changes made to this message after it was
sent. The Royal Bank of Scotland plc may monitor e-mails for business
and operational purposes. By replying to this message you give your
consent to our monitoring of your email communications with
us.

Whilst all reasonable care has been taken to avoid the
transmission of viruses, it is the responsibility of the recipient to
ensure that the onward transmission, opening or use of this message and
any attachments will not adversely affect its systems or data. No
responsibility is accepted by The Royal Bank of Scotland plc in this
regard and the recipient should carry out such virus and other checks as
it considers
appropriate.

*** WARNING : This message originates from the Internet
***
The Royal Bank of Scotland plc, Registered
in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh
EH2 2YB

Authorised and regulated by the Financial Services
Authority.

This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the
addressee, please return the message to the sender by replying to it and
then delete the message from your computer. Internet e-mails are not
necessarily secure. The Royal Bank of Scotland plc does not accept
responsibility for changes made to this message after it was sent. The
Royal Bank of Scotland plc may monitor e-mails for business and
operational purposes. By replying to this message you give your consent to
our monitoring of your email communications with us.

Whilst all
reasonable care has been taken to avoid the transmission of viruses, it is
the responsibility of the recipient to ensure that the onward
transmission, opening or use of this message and any attachments will not
adversely affect its systems or data. No responsibility is accepted by The
Royal Bank of Scotland plc in this regard and the recipient should carry
out such virus and other checks as it considers
appropriate.

*** WARNING : This message originates from the Internet
***
The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2
2YB

Authorised and regulated by the Financial Services
Authority.

This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the
addressee, please return the message to the sender by replying to it and
then delete the message from your computer. Internet e-mails are not
necessarily secure. The Royal Bank of Scotland plc does not accept
responsibility for changes made to this message after it was sent. The Royal
Bank of Scotland plc may monitor e-mails for business and operational
purposes. By replying to this message you give your consent to our
monitoring of your email communications with us.

Whilst all
reasonable care has been taken to avoid the transmission of viruses, it is
the responsibility of the recipient to ensure that the onward transmission,
opening or use of this message and any attachments will not adversely affect
its systems or data. No responsibility is accepted by The Royal Bank of
Scotland plc in this regard and the recipient should carry out such virus
and other checks as it considers
appropriate.

*** WARNING : This message originates from the Internet
***
The Royal Bank of Scotland plc, Registered in
Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2
2YB

Authorised and regulated by the Financial Services
Authority.

This e-mail message is confidential and for use by the
addressee only. If the message is received by anyone other than the addressee,
please return the message to the sender by replying to it and then delete the
message from your computer. Internet e-mails are not necessarily secure. The
Royal Bank of Scotland plc does not accept responsibility for changes made to
this message after it was sent. The Royal Bank of Scotland plc may monitor
e-mails for business and operational purposes. By replying to this message you
give your consent to our monitoring of your email communications with
us.

Whilst all reasonable care has been taken to avoid the transmission
of viruses, it is the responsibility of the recipient to ensure that the
onward transmission, opening or use of this message and any attachments will
not adversely affect its systems or data. No responsibility is accepted by The
Royal Bank of Scotland plc in this regard and the recipient should carry out
such virus and other checks as it considers
appropriate.

*** WARNING : This message originates from the Internet
***
The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB



Authorised and regulated by the Financial Services Authority.



This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent. The Royal Bank of Scotland plc may monitor e-mails for business and operational purposes. By replying to this message you give your consent to our monitoring of your email communications with us.



Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.










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Overhørte på Rimi Bjørndal, (jeg jobbet som butikksjef/leder i ti år, i mange forskjellige butikker), i 2003, at jeg var forfulgt av 'mafian', mm. Har etter dette ikke fått rettighetene mine, i mange saker. Blogger derfor om problemer med å få rettigheter, mm. Mine memoarer, (Min Bok 1-10), kan også finnes på johncons-blogg, (se: 'Etiketter'). Jeg blogger også om slektsforskning, (etter at min danskfødte mormor, som var etter adelige/kongelige, døde i 2009). Har også vært såvidt innom Høyre/Unge Høyre, i sin tid. Har også studert informasjonsbehandling/IT/Computing, (på NHI, HiO IU og University of Sunderland). Har også bakgrunn fra handel og kontor, (grunnkurs, økonomi med markedsføring og data). Er/var også i Heimevernet, (etter at jeg ble overført dit, etter førstegangstjeneste i infanteriet, (og en rep-øvelse i mob-hæren), i forbindelse med omorganiseringer, i Forsvaret, etter den kalde krigen). Blir også utsatt for mye nettmobbing, mm. johncons-blogg, (og mine memoarer og nettbutikk), er kjent fra TV-programmet Tweet4Tweet, i 2012, (selv om jeg måtte klage, for programmet var veldig useriøst/nedlatende, mm.).

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