Jeg sendte en klage til Lidl

Erik Ribsskog <eribsskog@gmail.com>

---

Complaint

---

Erik Ribsskog <eribsskog@gmail.com>	Mon, Apr 23, 2012 at 8:45 PM
To: pressoffice@lidl.co.uk
Hi, I like to send to proper e-mail addresses so could you please send this e-mail to your custommer-support? Today I was at Lidl Kensington. Boxes everywhere on the floor, where the butter etc. is, (I think it must have been). Two Lidl-staff stands there some meters away, doing some fine-tuning of the shelves, I think. The other custommers stood in my way due to that there were a lot of boxes on the floor. This shop is also often sold of of 2 liters of Freeway-Cola and 2 liters of Freeway Iron Brew. This shop also places goods in front of the check-out area so that there is no place to place the baskets. (Althought this has been better lately). Staff was inpolite today, told me to just take the carriers through and not put them on the check-out. Without me asking anything. Last time I was there, on Friday, someone forgot a 2 liter bottle of orange soda. The cashier asked me if it was mine. I explained that it wasn't, (I looked for the 12 packs of Pepsi-cans, which you had for Easter, but they were sold out, staff said, even you had plenty earlier that week I'd noticed). The Cashier then just put the bottle aside, instead of running after the custommers who had forgotten their bottle. A Lidl-manager and a sequrity-guard was also standing there, (watching this incident), since this was at closing time. None of them bothered running after the custommer explaining that he had forgotten his goods. I've worked in Coop in Norway for two years and Rimi/ICA in Norway for thirteen years, and have gone to business-school and one private and several public academies. I thought this was poor custommer-support. I've also worked as a Shop Manager, for four years, in Norway, so now I thought it was time to write a complaint. Your carriers aren't that good quality eighter. I opened one in the queue once, to make the packing go faster, and it split. Just some feed-backs/complaints from a regular customer. Regards, Erik Ribsskog