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Thursday, 21 March 2013

Min Bok 5 - Kapittel 181: Mer fra den tida jeg bodde på St. Hanshaugen

Linn Korneliussen, hu sa en gang, (husker jeg), etter at hu hadde slutta å jobbe, på Rimi Nylænde, (også kjent som Rimi Lambertseter).

(Det er mulig at dette var på Facebook, etter at jeg har flytta, til England.

Hvis ikke, så var det nok, på en fest, hos David Hjort, på Bjørndal, etter at Linn Korneliussen flytta til Bergen, høsten år 2000).

At hu hadde stjålet røyk, (fra røykstativet i kassa, mens hu satt i kassa), da hu jobba, (som heltidskasserer), på Rimi Nylænde.

Linn Korneliussen, hu sa også det en gang, at hu ble veldig bra kjent, med assistent Stian Eriksen, da hu jobba, på Rimi Nylænde, (husker jeg).

Dette skjønte jeg jo sånn delvis, (av meg selv), siden disse to jo jobba mye sammen, da.

Siden jeg selv jo jobba mest seinvakter.

(Som jeg har forklart om tidligere, i denne boken).

Så ble det jo sånn, at assistent Stian Eriksen, jobba mest tidligvakter, da.

Og Linn Korneliussen, hu jobba jo cirka fra 8.45 til 16.45, mandag til fredag.

(Noe sånt.

Ihvertfall når hu kurdiske kassadama, (som seinere ble omplassert, av distriktsjef PØF, til Rimi Bøler vel, under butikksjef Frode der, i år 2000), var sykmeldt.

Som jo var grunnen, til at jeg trengte, ei ny kassadame.

Akkurat da David Hjort hadde fått seg en ny samboer,  (nemlig Linn Korneliussen), etter et besøk hos sin kamerat 'Nakro-Jens', i Florø).

Men måten som Linn Korneliussen sa det her på.

(Dette kan vel muligens ha vært på den nevnte festen, hos David Hjort, på Bjørndal, hvor han hang ut, et norsk flagg, fra terrassen.

Etter at Linn Korneliussen egentlig hadde flytta, til Bergen, for å studere, vel).

Måten hu sa det, om at hu hadde blitt så kjent med Stian Eriksen, på.

Det fikk meg til å lure på, (husker jeg), om disse to.

(Altså Stian Eriksen og Linn Korneliussen, da).

Hadde sneket seg til å ha noen kvikke seksuelle forbindelser, på tidligvaktene, (før butikken åpnet), på Rimi Nylænde.

Men dette tørr jeg ikke å si helt sikkert, da.

Selv om det kunne virke litt sånn, på den måten som hu Linn Korneliussen prata om han assistent Stian Eriksen på da, (syntes jeg).

Men Linn Korneliussen, hu var jo fra Vestlandet.

(Nærmere bestemt Florø).

Og jeg er jo fra Østlandet.

Så det kan være at jeg misforstod henne og.

Og hu Linn Korneliussen, hu hadde jo litt lærevansker og sånn, da.

(Fortalte hu meg selv, ihvertfall, da jeg lærte henne opp i kassa.

For jeg insisterte, (hvis mulig), på å lære opp de nye kassererne selv.

For da ble jeg liksom litt kjent med disse folka samtidig.

For jeg ville ikke at de nye medarbeiderne, skulle høre eventuelt sladder om meg, fra andre kolleger, (i tilfelle disse medarbeiderne, som jeg selv hadde 'arvet' liksom, fra butikksjef 'Audi-Monika', liksom prøve å undergrave eller fiendtliggjøre meg, da).

Så jeg husker at jeg lærte opp både hu Linn  Korneliussen og han Jostein, (en kar med skjegg, som jobba som deltidskasserer), selv, i kassa, i år 2000, da).

Så om Linn Korneliussen var litt tilbakestående og bare mente det, at hu hadde jobba mye, sammen med han assistent Stian Eriksen.

Eller om hu Linn Korneliussen liksom betrodde seg til meg, om at disse to, hadde hatt et seksuelt forhold.

Det tørr jeg ikke å si sikkert, (for å være ærlig).

For så godt kjente jeg ikke hu Linn Korneliussen, da.

At jeg skjønte hva hu mente med den her 'Stian Eriksen-bablinga' si.

Det vet jeg neimen ikke, (hvis jeg skal være ærlig).

Og samtidig, så var jeg vel litt satt ut, kanskje.

For like før den her festen, så hadde vel David Hjort begynte å liksom 'hype' hu Linn Korneliussen, da.

For han sa at hu hadde fått seg større pupper osv., etter at hu hadde flytta, til Bergen da,  (husker jeg).

Og gjengen til Alex fra Rimi Sinsen, (må man vel kalle den gjengen), de var også på den her festen, (på Bjørndal), da.

(Og jeg kjente ikke denne gjengen.

Og David Hjort, han sa til Erik Dahl og meg, (var det vel), at 'Alex-gjengen', var kriminelle folk.

Så jeg følte meg kanskje litt truet da, av disse her kriminelle folka.

Og ble kanskje litt anspent da, på den her festen, siden hu Linn Korneliussen hadde forandra seg så mye, (ifølge David Hjort), og siden disse kriminelle folka, var der, da).

Og jeg ble vel kanskje litt nysgjerrig, siden at David Hjort hadde sagt, at hu Linn Korneliussen, hadde fått mye større pupper, da.

Og lurte vel litt på hva dette kunne komme av, da.

For hu Linn Korneliussen, hu måtte vel ha vært ferdig med puberteten, før hu ble sammen, med David Hjort.

(Mente vel jeg).

For jeg sjekka jo alderen hennes, da jeg ansatte henne, liksom.

Så jeg visste jo det, at hu var over 18 år, på den tida, som hu ble sammen, med David Hjort, liksom.

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Og det var vel muligens Linn Korneliussen, som gikk bort til meg, for å prate, (og ikke omvendt).

Men Alex-gjengen, de skulle liksom ha det til, at jeg prøvde å stjele dama til David Hjort da, (på den her festen).

Men det prøvde jeg ikke på.

Og Linn Korneliussen og David Hjort, de hadde vel forresten også slått opp, før den her festen, (da Linn Korneliussen flytta, til Bergen).

(Sånn som jeg skjønte det, ihvertfall).

Og den genseren, som jeg hadde på meg, den hadde forresten krympet, i tørketrommelen, (i vaskekjelleren, til Rimi-leilighetene).

Så jeg følte meg rimelig dum, (husker jeg), siden jeg gikk med for små klær, på den her festen, da.

For jeg hadde vel jobba denne lørdagen, tror jeg.

Siden jeg jo pleide å jobbe seint, hver lørdag, og selv sitte i kassa, da.

(I tillegg til at jeg jobba vanlige vakter, mandag til fredag, da.

Så denne lørdagsjobbinga, den gjorde jeg gratis liksom, da.

Siden det hadde vært så mye ran, (på lørdagene, i tiden før det her), i butikken.

Så var det liksom krisetider, da.

Syntes jeg ihvertfall.

Etter å ha prata med Thomas Kvehaugen, på Rimi Munkelia.

Som var så bekymra, etter et ran der, angående hvor betjeningen ville takle dette, at de hadde blitt rana, da.

Så denne tiden, (under denne ransbølgen, på Lambertseter), det var liksom en tid, for å prøve å oppføre seg ansvarlig på, (som butikksjef), mente nok jeg, da).

For å liksom prøve å roe ned betjeningen, i butikken, da.

(For jeg var jo en erfaren kasserer, fra OBS Triaden, osv.

Så jeg hadde bra kontroll, når jeg satt i kassa.

Og jeg hadde jo også vært på mye ranskurs, osv.

Så jeg tenkte at betjeningen i butikken, kanskje ville roe seg ned litt, hvis jeg selv satt i kassa, under de timene, i uka, hvor vi vel var mest utsatte, for ran, da).

Så jeg hadde nok bare funnet fram den genseren, i vaskekjelleren, i full fart liksom, (etter jobben), og så dratt opp til den festen, på Bjørndal, som David Hjort hadde invitert meg til, da.

(Men mens jeg var på jobb, den lørdagen.

Så kunne jo hvem som helst nesten, ha tulla, med den genseren, da.

For det var jo noe lignende som hendte, med en joggebukse, som jeg tørka, nede i den vaskekjelleren og.

Når jeg skulle spille fotball, (på Greverud vel), med Rimi Langhus.

Som jeg har skrevet om, i et tidligere kapittel.

Og jeg synes fortsatt, at det var rart, at en genser og en joggebukse, skulle krympe så mye, av cirka en time, i en tørketrommel.

Så her kan det ha vært noen 'Gremlins' liksom, som tulla, tenker jeg nå.

Noe sånt).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Og David Hjort, han hadde jo fortalt meg.

(Før Linn Korneliussen flytta, til Bergen.

På en fest hos mora si, på Grünerløkka.

Noe som jeg vel har skrevet om, i et tidligere kapittel).

At han selv, hadde hatt sex, med 8-10 damer, (eller noe sånt), på den tida, som han hadde vært sammen, med Linn Korneliussen.

(Noe sånt).

Så det er mulig at disse to hadde et såkalt 'åpent forhold', da.

(Noe som vel betyr, at de kan pule med hvem de vil.

Så lenge de sier ifra, (eller noe sånt), da).

Så det var kanskje sånn, at Linn Korneliussen, visste om, at David Hjort, hadde sex med masse andre damer.

Og det er mulig, at David Hjort godtok, at Linn Korneliussen, hadde sex, med assistent Stian Eriksen, da.

(Hvis disse to hadde sex, liksom).

Siden at David Hjort og Linn Korneliussen, muligens hadde et såkalt åpent forhold, da.

Hva vet jeg.

Det kunne vel kanskje virke sånn, ihvertfall.

Men jeg hadde ikke noe ønske, om å bli blanda inn, i noe såkalt 'trekant-forhold', liksom.

Så jeg prøvde meg ikke på hu Linn Korneliussen, da.

(For å si det sånn).

Hverken før hu begynte på Rimi Nylænde, men hu jobba der, eller etter at hu hadde slutta der.

(Bare for å få med om det og).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Noen måneder etter denne festen, på Bjørndal, så begynte jeg jo, som butikksjef, på Rimi Kalbakken.

Og der, så fikk jeg jo problemer, i Rimi, da.

(Som jeg har skrevet om tidligere.

Og kalt for 'Rimi-fella').

Og etterhvert, så ble jeg bedt, (av David Hjort), på fester, hos Alex fra Rimi Sinsen, da.

Og på den her tida, så festa jeg ikke så mye sammen med halvbroren min Axel, (av en eller annen grunn).

Jeg var vel litt sur, etter at Axel, (og et par fra Hurumlandet), og jeg, kom bort fra hverandre, i Oslo sentrum, noen minutter inn i år 2000.

(Og han kameraten til Axel, fra Hurum.

Han hadde jo sølt vin, utover hele skjorta mi, på festen hos Lars-Petter, på Helsfyr, osv).

Uansett hvordan dette var igjen.

Så var David Hjort den eneste, (mer eller mindre ihvertfall), som inviterte meg ut på fester osv., på begynnelsen av 2000-tallet.

Så nyttårsaften 2002, (må det vel ha vært).

Så var jeg fest hos Alex, (fra Rimi Sinsen), på Ullevål, sammen med David Hjort, (og Alex-gjengen da), husker jeg.

Jeg husker at dette var  nyttårsaften 2002.

Og grunnen til at jeg mener, at det må ha vært den dagen, det var fordi at jeg husker at jeg sendte en nyttårs-SMS, til min fetter Tommy, i Fredrikstad.

(Og hans mobilnummer, det må jeg nok ha fått av han, under hans bryllup, (med Ellen, fra Rolvsøy), i Fredrikstad, noen måneder før det her.

Jeg kan ikke skjønne når ellers, at jeg skal ha fått det mobilnummeret, liksom.

For jeg prata veldig sjelden med Tommy, etter at jeg flytta, fra Bergeråsen, da.

Den lengste praten jeg har hatt, med Tommy, (etter at jeg flytta fra Bergeråsen), må vel ha vært i bryllupet hans, tror jeg).

Og Tommy sendte en SMS tilbake, og spurte: 'Hvem er dette?', (eller noe sånt).

Og jeg sendte så en SMS og forklarte at det var fetteren hans, da.

For jeg hadde jo som nevnt ovenfor, vært i bryllupet, til Tommy, sommeren før det her.

Og sikkert fått mobilnummeret hans der, da.

Så jeg regnet vel med at det var greit å sende en nyttårs-SMS, liksom.

Og Tommy sendte da tilbake en SMS, med e-post-adressen sin i.

Og jeg visste ikke hvordan jeg skulle tolke dette, (husker jeg).

For jeg syntes vel at det var litt rart, at Tommy hadde sletta mobilnummeret mitt, fra mobilen sin.

(Hvis det var det som hadde skjedd).

Men det kan jo være at jeg feiltolket dette også.

For jeg gikk jo gjennom en vanskelig periode av livet mitt, på den her tida.

For jeg hadde jo nettopp slutta som butikksjef, osv.

Og grunnen til at jeg slutta, (som butikksjef), den var det jo ganske komplisert, å forklare om.

(Jeg må skrive bok om det her nå, for å prøve å forklare grunnen.

For å si det sånn).

Så jeg var kanskje litt vel nærtagende da, (på den her tida).

Og tolket kanskje disse SMS-ene fra Tommy, som å være litt uhøflige eller uvennlige, (eller noe sånt), da.

Selv om disse SMS-ene kanskje ikke nødvendigvis var det, da.

Uansett så ble det ihvertfall ikke til det, at jeg sendte noen e-poster, til Tommy, i tiden etter denne nyttårsaftenen, da.

For dette at jeg sendte Tommy en nyttårs-SMS.

Det var vel ikke fordi at jeg kjente Tommy så utrolig bra, egentlig.

Men det var vel mer i mangel av noen andre, å sende SMS til, antagelig.

For når alle folka i Alex-gjengen, begynte å sende masse nyttårs-SMS-er.

Så hadde jo jeg sett rimelig dum ut, liksom.

Hvis ikke jeg også, hadde sendt en nyttårs-SMS, (eller om jeg muligens kan ha sendt noen fler), da.

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Det var også sånn, på festene, til Alex fra Rimi Sinsen.

At alle folka, i Alex-gjengen, (og også David Hjort), de var så glade, i å sitte, inne på kjøkkenet, da.

Det var liksom det som var det kule da, (skjønte jeg).

Så jeg ble ganske ofte sittende rimelig aleine, inne i stua, da.

Og hvis jeg også, begynte å gå litt inn på kjøkkenet, for å se hva som foregikk der.

Så så gjerne de som satt inne på kjøkkenet, (for eksempel David Hjort, mener jeg å huske), stygt på meg, (må jeg vel si, at jeg syntes at det virka som, ihvertfall).

Så jeg skjønte det sånn, at jeg selv, ikke var så veldig velkommen, inne på kjøkkenet, til Alex og dama hans, da.

(Der hvor de andre folka, på disse festene, ofte pleide å sitte, da).

Så jeg var ikke helt inne i varmen, på disse 'Alex-festene', da.

Jeg var liksom en outsider der da, (må jeg vel si).

Og jeg det fikk jeg merke litt også da, (må jeg si).

Men hva Alex-gjengen og David Hjort prata om, inne på kjøkkenet, til Alex fra Rimi Sinsen.

Det veit jeg ikke.

Men det vet de vel kanskje selv.

(Det er mulig).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Eller, for å være ærlig.

Så hørte jeg en gang noe rart, som David Hjort prata med Alex-gjengen om, (inne på kjøkkenet), på en av disse festene, hjemme hos Alex, (fra Rimi Sinsen), på Ullevål, da.

Og det var, at David Hjort, sa til Alex-gjengen, (om meg, sånn som jeg skjønte det), at: 'Han har ingen over seg'.

Og det hadde jeg vel heller ikke, (må jeg innrømme).

Jeg hadde kanskje butikksjef Irene og seinere butikksjef Johan, over meg, da jeg jobba, som låseansvarlig, på Rimi Bjørndal, (fra 2002 til 2003), for eksempel.

Men det var jo bare på jobben, da.

Så jeg måtte jo tolke denne 'kjøkken-bablinga', (fra David Hjort), som jeg hørte helt inn i stua, hos Alex fra Rimi Sinsen.

Som at David Hjort og Alex-gjengen, de var i diverse gjenger, (eller noe lignende), hvor de liksom hadde masse folk over seg, (og sånn), da.

Så derfor, så ble jeg vel etterhvert litt skeptisk, til både David Hjort og Alex-gjengen, da.

Jeg stolte vel ikke helt på noen av disse folka, for å si det sånn.

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Det var fortsatt mye mer, som hendte, den tida, som jeg bodde, på St. Hanshaugen.

Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.

Så vi får se om jeg klarer å få til det.

Vi får se.

Jeg sendte en ny e-post til Sainsbury's






Gmail - Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Update/Fwd: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]










Erik Ribsskog

<eribsskog@gmail.com>




Thu, Mar 21, 2013 at 7:12 PM





To:
customerservice@sainsburys.co.uk







Hi,

I know I've asked you to escalate.

But I was in your shop in Rice Lane again now, and I thought it was a bit intimidating, that your big African security-guard, and three Sainsbury-staff, (it seemed), were standing in a group, in the middle of the shop, without saying anything, (but just observing).


I've seen aomething similar at Tesco.

(The Superstore in Liverpool One).

A group of managers in suits, motivate some other staff, outside of the fresh-food-department.


But your managers didn't say anything.

And I went back to buy a bottle of water, that was also on my shopping-list, and then these people didn't stand around in the shop, (without doing anything), any longer.

This seemed almost militant, to me, and a bit intimidating, really.

It reminded me about an episode at Aldi, earlier this week.

They also had an African security-guard, and two or three other staff standing that close to me, discussing that they were sold out of 0.5 litre water-bottles.


You also had a young 'retard' and his two parents there.

Like it was also at Aldi, that mentioned day, a bit older retard, in one of their slow moving queues.

And when I went out of the shop the second time, a Sainsbury-woman started screaming to a collegue, to buy her water.


(When I was just purchasing a water-bottle, in the self-service check-outs).

Your shop is almost a bit weird, I think.

Have you read about the Aldi-episode, on my blog?

Are you doing some kind of wicka-stuff, I'm wondering.

Are you monitoring me in your shop?

There has also been a similar episode, where you were monitoring the customers, (like I've complained about).

Are you monitoring the custommers?

And why only when I'm in the shop, it seems.

This seems very odd to me.

Please escalate this complaints with my other complaints, (like I wrote to you, earlier today).


Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 21, 2013 at 12:55 PM
Subject: Re: Re: Re: [SR 1-284217844] [SR 1-285513533] [SR 1-285724516]
To: customerservice@sainsburys.co.uk


Hi,


I understand that this was escalated to you.

But I've asked to please get this escalated again.

I can't see that you've done this.

Erik Ribsskog



On Wed, Mar 20, 2013 at 10:33 AM, <customerservice@sainsburys.co.uk> wrote:
Dear Mr Ribsskog


Thanks for your email.  I’m sorry you’re unhappy with our previous responses.  I can confirm that I’m a senior customer manager and this has been escalated to myself.


We want to make our customers shopping trips as convenient as possible and we introduced our self checkouts as an efficient and speedy alternative to manned checkouts.  However, we recognise that they are not ideal for all our customers and we aim to provide a choice, which includes opening more manned checkouts for our customers who prefer them.  You certainly should not feel pressured into using these tills.


We have a TRY promise were if you’re unhappy with any of our own brand products, you can get a full refund by taking the packaging and receipt to the customer service desk in any store.  If you could reply with more information on the chicken steaks you’re referring to, I can investigate this further.  Ideally if you have any information on the packaging, I can log this with our buyers.


I’ve called our Rice Lane store and spoken to my colleague, Kim Tingsley, the Customer Service Supervisor.  Kim advised that there was a problem with one of the bank terminals in the store.  Although the banks aren’t managed by the store, this was reported immediately and has since been fixed.  I appreciate you’d like more information on this but as the banks are managed externally, we’re unable to provide any more information.


Kim wasn’t aware of any problems with the self service checkouts.  If you could reply confirming which date you entered the store and what was wrong with the tills and also more information on the antennas you mentioned, I can investigate this further with the store.  I appreciate these issues have been going on for some time.  If you could reply with your contact number, we’d be happy to call you in order to resolve these for you.


We’re grateful that you’ve taken the time to contact us and look forward to your response.


Kind regards


Jack Barr | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 18.03.2013 03:32:31 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: [SR 1-284217844] [SR 1-285513533]

Hi,

ok, and how about the awkward self-service-tills?


Have you gotten a lot of complaints about them?


And the antennas for Christmas.


Am I the only one who have complained?

And the chicken-steaks aren't that delicous, I think.


Has this really been escalated now, by the way?


How can you explain two 'Gremlin-attacks' in a few days, in this shop?


(The problem with the bank-terminals and the six self-service tills).


I think it's bad custommer support that you don't explain to me, what was wrong, with the bank-terminal.


One single phone-call.


How hard can this be?

This seems very strange to me.


It's like you don't really try, I think.


I've asked to escalate this.


I can't see that that has really happened.


So I try again.


Erik Ribsskog




On Mon, Mar 18, 2013 at 3:11 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Erik Ribsskog


Thanks for your email.  I’m sorry that you were unhappy with your trip to our Rice Lane store.  I can understand your disappointment as you saw some of the behaviour as a “provocation”.

It is never our intent for our customers to feel awkward in store, we wish for our customers to enjoy their shopping experience.  Our security guards patrol for the safety of all our customers and are not there to provoke anybody.  I apologise that a colleague moved your basket without asking. I have passed your comments onto management who appreciate all customer feedback.

We’re grateful to you for taking the time to contact us and we look forward to seeing you again shortly.



Kind regards


Careline Hot Topic Queue | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 14.03.2013 04:29:58 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: [SR 1-284217844]

Hi,

I'm just back, after shopping at Farmfoods and Sainsbury's.


At Sainsbury's a Securitas-guard patroled right in front of me, when I walked in to the shop.


I thought that was almost like a provocation.


(This was your Rice Lane shop, as usual).


Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40's, suddently started lifting on my basket, to get to a basket, which was underneath mine.


(From the custommer before me).


I've seen at Asda.


At the self-service tills there.


That a sing says: 'Always explain the intervention'.


Your staff didn't do this.


She made me almost get a shock, I think I have to say.


This was like something that could only have happened in Russia.


I brought my own basket back to the entrance-area, (around where the Security-guard was).


And it was no shortage of baskets there.


So I think I have to call this a basket-case.


Why do your staff act like they're trained in Russia?


This was like a provocation, I think.


You should learn from Asda, which are owned by Wal-Mart, which is an American company.


Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


(Sainsbury's Rice Lane).


They are aqwardly placed.


The carrier-bags are placed to far away from the custommers, I think.


I think your better at own brand tinned food, than Asda.


But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


(Something like this).


In your last e-mail.


There's no excuse for ignorance, a saying, (here in the UK), says.


But I don't think you've heard that saying.


So I want to escalate all the complaints I've sent you, please.


Also, your mashed potatoes, smell bad, which isn't the case, with Asda's own-label mashed potatoes.


And Aldi are better at chicken-steaks, I think.


Also, you don't have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.


I wanted to please escalate all the complaints I've sent you, please.


Erik Ribsskog



On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.


We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.


We now consider this matter to be closed and will be having no further correspondence in regards to these matters.



Kind regards


Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.


In the check-out.


(I bought so much food for Christmas that I used a trolley and went to the manual check-out).


She had to have antennas on her, since it was Christmas, it seemed.


She was almost crying, from this ridiculus costume, it seemed to me.


It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.


But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.


But your staff didn't do this.


So it was a bit like a shop from Mars, last Christmas, I think.


Also your chicken-steaks, for £1.15, doesn't taste that delicous, I think.


Erik Ribsskog


On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:



Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.


We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  


Thanks for your patience.


The Customer Service Team


Sainsbury’s Supermarkets Ltd.

0800 636 262





-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.


Those higher managers, (or what they were), were definetly just standing around.


I know what I saw, I'm an experienced retail-manager, who has worked for almost a lifetime in retail.


You just invent a reply, it seems to me.


I have no confidence in you due to this.


These people weren't even in uniform/work-clothes.


Even if that isn't isn't reflected in your reply, I think.


Also, Sainsbury's low-priced noodles, doesn't taste good.


And Sainsbury's low-priced potato-mash smells bad, I think.


(I tried it last week-end, but I just threw it, due to the smell, I have to admit).


Good luck with the Moscowits, Marsians and Gremlins.


Erik Ribsskog



On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.


 

Kind regards


Stacey Canon | Senior Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I've sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).


So this is being dealt with already, I think I have to say.


Regards,


Erik Ribsskog


PS.


Here is more about this:



Hi,


ok, I think it's strange that all your machines doesn't seem to work.


It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).


(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).


A bank-terminal that refuses to let people pay by card, when they have money, on their account.


That must be pretty rear, I think.


And that this store also have a group of six self-service tills, that doesn't work, the next week.


(Which I haven't seen in any other store.


And these tills have been around since 2005, at least, I remember.


Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).


So this seems very strange to me.


It's like an invasion of Gremlins, I think.


And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?


Have you had problems with an invasion from Mars?


I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.


Due to that there have been many problems, I would have wanted to escalate about this, please.


It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.


It's a problem with the whole industry, a lefleat I saw today at Tesco says.


So due to this I want to escalate, please.


Erik Ribsskog



On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.


As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  


The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  


Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  


We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.




Kind regards


Pamela Scott | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I've sent about this complaint earlier today, (Monday):


Erik Ribsskog


PS.


Here is more about this:


Hi,


ok, I think it's strange that all your machines doesn't seem to work.


It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).




(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).


A bank-terminal that refuses to let people pay by card, when they have money, on their account.


That must be pretty rear, I think.


And that this store also have a group of six self-service tills, that doesn't work, the next week.


(Which I haven't seen in any other store.


And these tills have been around since 2005, at least, I remember.


Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).


So this seems very strange to me.


It's like an invasion of Gremlins, I think.


And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.


Due to that there have been many problems, I would have wanted to escalate about this, please.


It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.


It's a problem with the whole industry, a lefleat I saw today at Tesco says.


So due to this I want to escalate, please.

Erik Ribsskog



On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog

Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.


When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.


Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys



-----Original Message-----
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.


If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers' bank-accounts.


So is the UK more than 20 years behind Norway, when it comes to this?

This doesn't seem likely, to me.


I wonder if there have been some 'Gremlins' here, messing with my account.


I think it's poor custommer-service, that you don't investigate what has happened here.


I have also gone to business-school, and learned that the custommer is always right.


I think the UK is poor on custommer-service.


You should learn from the USA, I think.


It doesn't seem you have a custommer-service attitude, (towards custommers), here in the UK.


Erik Ribsskog



On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.


 
Kind regards


Stacey Cannon | Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


I think it's poor custommer-support, that I have to go in the bank, and ask them, what has happened.


I've sent you the recepts and all, so this is something you could find out, I think.


You are just being lazy here, it seems to me.


Dear I ask to get this escalated again?

Regards,


Erik Ribsskog



On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.


I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.


As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.


I hope this information is useful to you and we look forward to seeing you in store again soon.



Kind regards


Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I've worked as a store manager myself in Norway.


And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.


So this wasn't good custommer-support, I think.


Can I escalate this to your line-manager, please?

Erik Ribsskog



On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thanks for your email and further comments relating to your recent enquiry.


I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.


I appreciate the time you have taken to contact us and I hope this information is helpful.



Kind regards


Ajay Chand | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don't think it could have been the card-provider, that the problem was with.


Because like one can see, on the recepits, that I attach copies of.


The card worked again, a minute after if first had been refused.


So it was just a temporarely problem, it seems.


But like I wrote to you earlier, I've worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.


And this was in 1990/91.


But we had bank-terminals, in every other till.


And even 20 years ago, this didn't happen.


If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


So I think it's to bad, that this worked in Norway, 20 years ago.


But it doesn't work in the UK, today.


I know there is a company, in-between you and the banks.


(I know, because I've also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).


So I think it could be some 'Gremlins' there perhaps.


This company was called 'Bank Accept', (or something), in Norway.


You probably have an equivalent, (to Bank Accept), here in the UK.


So I send again about this.


Perhaps you could escalate this to your line-manager.


Erik Ribsskog




On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Erik Ribsskog


Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.


Kind regards


Daniel Carr | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

**********************************************************************
Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury's based on price perception data.


Don't print this email unless you really need to; think of the environment and save a tree!


This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).


This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.


Email sent to Sainsbury's systems may be monitored by the company.


J Sainsbury plc (185647 England)
Sainsbury's Supermarkets Limited (3261722 England)


Registered Offices:
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London EC1N 2HT
**********************************************************************

























Jeg sendte enda en e-post






Gmail - Update/Fwd: Update/Fwd: Complaint








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Update/Fwd: Update/Fwd: Complaint










Erik Ribsskog

<eribsskog@gmail.com>




Thu, Mar 21, 2013 at 6:58 PM





To:
Lauren.Pritchard@webershandwick.com







Hi again,

and you write to me after business-hours?

You can just forget this complaint, I'm just going to stop shopping at Aldi.

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 21, 2013 at 6:51 PM
Subject: Re: Update/Fwd: Complaint
To: "Pritchard, Lauren (MAN-WSW)" <Lauren.Pritchard@webershandwick.com>


Hi,

I want to please deal with this in writing.


You can just reply by e-mail, I think.

I don't want any of these seemingly a bit crazy people on my door or on my phone.


Why do I get an e-mail from webershandwick about this by the way?

Erik Ribsskog



On Thu, Mar 21, 2013 at 5:58 PM, Pritchard, Lauren (MAN-WSW) <Lauren.Pritchard@webershandwick.com> wrote:


Good afternoon,

Thank you for getting in touch. I am sorry to hear about your experience with Aldi.

I will ask a member of the regional team responsible for the store to contact you - can you please provide a contact number and postal address to make this possible?

Best wishes,
Lauren
Aldi Customer Services Team

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 20 March 2013 22:27
To: customer-services@aldi.co.uk
Subject: Update/Fwd: Complaint
Hi again,

I even remembered some more complaints now.

Best regards,

Erik Ribsskog

PS.

Here is more about this:

Hi,

I remembered some more complaints now.

Best regards,

Erik Ribsskog





·         Description: Image removed by sender.


Erik Ribsskog I also remember more complaints now:

7. Aldi-staff intimidated me by standing four people around me at the same time.

It should be enough that I explained about this once, to one person.

Not twice, to four people.

8. While I spoke with the manager, a short blond Aldi-staff interupted us, and started talking without interducing himselves.

9. The short blond guy said the six water-bottles missing from the multi-pack had fallen on from the pallet, but I'm an experienced store manager, I think I would have noticed if the botles were on the floor, etc.

I could even see that one water-bottle was in a check-out, which was open.

10. Aldi doesn't seem to have their e-mail-adresse on their web-site.

That's the complaints I can think of now.

A bit much I think, I just wanted to buy a regular lunch-meal there.

Like it's that e.g. office-people buy for lunch, here in the UK, I remember from working in a big office-building, (the Cunard Building, here in Liverpool), some years ago.

Best regards,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Mar 20, 2013 at 9:46 PM
Subject: Complaint
To: customer-services@aldi.co.uk


Hi,

I just paste my complaint from your Facebook-page in this e-mail, so that I don't have to explain about this for a fifth time:

Best regards,

Erik Ribsskog

PS.

Here is more about this:

Description: Image removed by sender.



·         Hi,

yesterday I was at Aldi in Walton Road, in Liverpool.

I thought I'd buy a sandwich there.

First there only ham & mustard-sandwiches there, (and no e.g. prawn & mayo-sanwiches, that I usually buy).

Also there were no 0.5 liter water, in the check-outs, like usual, in this shop.

I therefore grabbed a water-bottle in the soda-department.

But when I got two the long queues in the two open tills, then an African-looking security-guard told me I couldn't buy the water, (since it was only sold in multi-packs).

I told him you just to sell water in the check-out.

He asked me when that was.

And I said first some weeks ago.

And then some months ago.

Since it's been some months, (I think), since I bought a sandwich, (for brunch), in this shop.

He then didn't say anything, other than that I couldn't buty the water.

I then had to go back to the soda-department, with the water-bottle.

I there noticed that from the open twelve-pack, it was only six bottles left, (including mine).

So I brought the multipack-packaging and the six bottles, to an unused tile, where the security-guard stood.

I asked him where the other six bottles where.

'In the check-outs', (or something), he said.

I told him the staff should keep an eye on the soda-department, and removed opened multi-packs then.

Which I don't think Aldi does.

Because the same thing has happened to me, with multi-packs with two liter-bottles, of water, at Aldi St. Johns Shopping Centre, in Liverpool City Centre.

This time I saw it was a PLU-code, on the packaging, (for the 12-pack with 0.5 liter-bottles with water), so I thought they could be registered at the check-out, as 1/12 * PLU-code, (like I used to do sometimes, when I worked as a retail manager, in the Rimi grocery chain, in Norway).

But no.

I couldn't buy the water, the security-guard told me.

I then said ok, and that he should tell the staff, to be more thorough, when they walk through the shop, (and remove opened multi-packs from the shop-area).

The security-guard wondered if I wanted to speak with the Store Manager.

I said, I didn't have to, (because I thought it was a bit dum, to say the same things twice).

I said I could just send Aldi an e-mail.

(But today I couldn't find your e-mail adresse, because it wasn't one on your website, so I try to write on Facebook).

The security-guard didn't want me to go to the check-out.

He insisted on calling the Store Manager on the calling-phone, in the mentioned un-used till.

A guy in his 20's with a hooded jacket, (which mostly covered his dark hair), appeared.

I asked him if he was the manager.

He said yes.

I complained about that you had stopped selling the water, which I started to buy, on impulse, last automn, in the check-out.

He didn't say anything, other than that I couldn't buy the water.

Since it was from a multi-pack.

I told him it was displayed, in the soda-department.

And a collegue of the manager appeared, (a quite low guy with blond hair).

He answered for the manager, that 'someone' had opened the multi-pack.

I counted the bottles.

'One, two, three, four, five, six'.

And asked where the other six bottles where.

They had fallen down from the display, the blond guy said.

Also a brunette Aldi-woman in her 20's appeard.

So I spoke with four Aldi-staff, (I reackon the security-guard is also Aldi-staff and not e.g. Securitas-staff, so I also count him then).

So it was a bit intimidating, I think.

It wasn't enough that I complained to one staff.

I had to complain to four staff, who all of them placed themselves close to me.

At Rimi I was thought that all staff should be able to recieve a complaint.

But at Aldi you need four staff to do this, it seems.

I then said that 'I've helped you then, and put the bottles there, so you can put them in the storage'.

And the blond guy said 'fine' or something.

Then I went to pay for the sandwich.

But the queues were very long and slow.

So I decided I didn't want to stand in them, just for the sandwich.

(Also at Home Bargains I've seen a sign, that they are supposed to open a new till, if there are more than three custommers in the lines.

This they also said at Rimi.

But I remember also from Aldi in Sunderland, (the one close to the Forge, where I lived on campus, when I studied at University of Sunderland, in 2004/05).

That they also had more than three custommers in each line, without opening a new till.

So this is poor custommer-service I think).

Also I remember spotting one 0.5 litre bottle of water, in one of the open check-outs, while I spoke with your four staff.

I think you should really sell singe bottles of water.

I used to work as a Store Manager, in Rimi, in Norway, and just let the custommers buy the raisins, from multi-packs, after they asked.

They wanted to give a box of raisins, to crying babies.

So you could just sell from open multi-packs, I think.

If you don't, you should at once remove opened multi-packs.

Often open multi-packs of water, is displayed, in your shops.

You could tell the check-out staff, to call the managers, when they find out, that a multi-pack has been opened.

Yesterday five people were tricked by the opened multi-pack, and were refused to buy displayed water-bottles.

If your cashier had called the manager, at once, about this.

Then the manager could have taken the opened multi-pack, to the storage, and no custommers would be tricked.

It was also strange that you first sell water in the check-outs, (where the purchases will be impulse-based.

E.g. I thought, when I saw the water: 'Oh, have Aldi started selling water in 0.5 litre bottles, that I didn't know, that goes well with my sandwich'.

And a few months later, I'm not allowed to buy a 0.5 litre bottle, which is displayed, in the soda-department.

I know that Aldi is German, (at least I think so), but do you have to run the Aldi-shops, like it was the Gestopo that runs them?

And why did you stop selling the 0.5 litre water-bottles?

And why don't you let custommers buy from opened multi-packs which are displayed, in the soda-department.

And why don't you remove opened multi-packs at once?

And why don't you open a new till, when there are more then three custommers in a queue, (like e.g. Home Bargains and Rimi/ICA does?).

Regards,

Erik Ribsskog

Liker · [Kommenter]

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Aldi UK Hi Erik, thanks for getting in touch about this. We will be sure to pass your feedback on to the store in question. If you would like to speak to someone further about this, please email our Customer Services team on customer-services@aldi.co.uk. Many thanks.


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Sarah Smith I read that post right to the end! So in a nutshell, you want them to sell single bottles of water?


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Erik Ribsskog Well I had five complaints, hadn't I.

1. They were sold out of prawn and mayo-sandwiches.

2. They were sold out of 0.5 litre-water bottles.

3. They don't let custommers buy from opened multi-packs which 'someone' have opened and are accessable to the custommers in the shop.

4. They don't remove opened multi-packs at once, (even if custommers aren't allowed to buy from them).

5. They have long queues in the shop, without opening a new till, (like e.g. Home Bargains do it it's more than three custommers in the line).

Also there is a sixth complaint:

The security-guard wouldn't recieve my complaint, (even if he brought the problem with the water-bottles up), but I had to explain to him, and then again to the manager, even if I wanted to just send an e-mail.

That's really some kind of harassment, and lack of respect for the custommers, I'd say.

I'll send an e-mail about this now, thanks for the replies!

Best regards,

Erik Ribsskog











Policy for kommentarer


Anonyme kommentarer, blir slettet, (etter en del problemer, med nettmobbing osv.).

Hvis du har et vanlig navn, så skriv gjerne noe, som skiller deg, fra andre, med samme navn, (sånn at det er klart, hvem som skriver).

Kommentarer som inneholder trakassering, (og som ikke holder seg, til temaet, i blogg-posten), blir bare slettet, (og ikke publisert).

Mvh.

Erik Ribsskog

PS.

For å eventuelt legge inn kommentar, så trykk på linken, til blogg-posten, (så kommer det opp et felt, hvor man kan kommentere).

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