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Wednesday, 17 April 2013

Jeg fortsetter å søke jobber. Denne gang som Head of Web Design






Gmail - eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Head of Web Design - HTML, CSS, Dreamweaver, Photoshop- URGENT - MEH 21522








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Head of Web Design - HTML, CSS, Dreamweaver, Photoshop- URGENT - MEH 21522










cwjobs@cwjobsmail.co.uk

<cwjobs@cwjobsmail.co.uk>




Wed, Apr 17, 2013 at 9:45 PM





Reply-To:
eribsskog@gmail.com


To:
melissah.21738.cwj@oscarassociates.aplitrak.com


Cc:
eribsskog@gmail.com
















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The following candidate has applied online for the position: Head of Web Design - HTML, CSS, Dreamweaver, Photoshop- URGENT.


Candidate email address: eribsskog@gmail.com.


Candidate’s comments:


Hi,

I read about this vacancy on CW Jobs, and I wanted to please apply for this job.

I have been working with HTML since around 1996, when I did some HTML-work for the Conservative Party, in Norway, after my mate from business-school, (Data and Information Management-line), Magne Winnem, brought a diskette with those web-pages home to me, to have a look at. I've also later learned more about HTML when I studied at Oslo University College, from 2002 to 2004, and I've made a lot of web-sites, using HTML, since the late 90's, (when I started making my first simple website, and then the websites have gradually been a bit more advanced, especially after 2010).

I started using CSS around 2011, and I have two online websites which I've used CSS on, that's [url removed] and [url removed]

I've also registered an online account, with Photoshop, earlier this year, and have tested their website a bit, since I was a bit curious about this programme, (since I really have used Paint mostly myself, after my sister and nephew visited me, (together with my sisters friend Siv and her young son Dennis), for Christmas, when I studied at University of Sunderland, in 2004/05. My sister didn't have the internet so my nephew Daniel was an expert on the programme Paint, since they had a laptop, in Oslo, but not an internet-line, so my nephew spent many hours using paint, on my computer, this holiday, and after this holiday I have been a bit curious about Paint, and have mostly used that programme, to work with pictures in, (when I've done web-design).

I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog



I confirm that I am eligible to live and work in the UK


If the candidate has supplied a CV it will be attached to this email.


Please provide your feedback to eribsskog@gmail.com.

Thank you for advertising on CWJobs.









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eribsskog_170420130945.doc
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Jeg sendte en e-post til Farmfoods






Gmail - Complaint/Fwd: [SR 1-284217844]








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Complaint/Fwd: [SR 1-284217844]










Erik Ribsskog

<eribsskog@gmail.com>




Wed, Apr 17, 2013 at 7:29 PM





To:
along@farmfoods.co.uk


Cc:
customerservice@sainsburys.co.uk







Hi,

today I shopped at Farmfoods in Walton Rd., in Kirkdale.

The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.


And then this cashier suddently appeared from behind that freezer, to put the boxes up.

I'm an old Store Manager, who has worked for around 15 years, in grocery-shops.

So I thought this was a bit strange.


It was like she terrorised the custommers on purpose, I think.

I couldn't see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).


Perhaps this cashier has scared all the custommers away from the shop?

I'm not sure if this was on purpose, but it seemed that way, to me.

So I thought I should write an e-mail about this.


I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).

But I've found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).


They are much better than the chicken steaks at Sainsburys I think.

So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.

Just to buy this good tasting dinner.


But I didn't like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.

If that's what she tried to do.


She didn't want to say 'bye' or 'tara' eighter.

Only 'see you'.

(When I said all three).

I think 'bye' is more polite than 'see you', if I'm not mistaking.

And the cashier didn't apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.

Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.

It was almost like it sounded like a bomb, now in these terror-times.

Regards,

Erik Ribsskog


---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Mar 14, 2013 at 4:29 PM
Subject: Re: [SR 1-284217844]
To: customerservice@sainsburys.co.uk
Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>


Hi,

I'm just back, after shopping at Farmfoods and Sainsbury's.


At Sainsbury's a Securitas-guard patroled right in front of me, when I walked in to the shop.


I thought that was almost like a provocation.

(This was your Rice Lane shop, as usual).

Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40's, suddently started lifting on my basket, to get to a basket, which was underneath mine.

(From the custommer before me).

I've seen at Asda.

At the self-service tills there.

That a sing says: 'Always explain the intervention'.



Your staff didn't do this.

She made me almost get a shock, I think I have to say.

This was like something that could only have happened in Russia.

I brought my own basket back to the entrance-area, (around where the Security-guard was).

And it was no shortage of baskets there.

So I think I have to call this a basket-case.

Why do your staff act like they're trained in Russia?

This was like a provocation, I think.


You should learn from Asda, which are owned by Wal-Mart, which is an American company.

Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.

(Sainsbury's Rice Lane).


They are aqwardly placed.

The carrier-bags are placed to far away from the custommers, I think.

I think your better at own brand tinned food, than Asda.

But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


(Something like this).

In your last e-mail.

There's no excuse for ignorance, a saying, (here in the UK), says.

But I don't think you've heard that saying.


So I want to escalate all the complaints I've sent you, please.

Also, your mashed potatoes, smell bad, which isn't the case, with Asda's own-label mashed potatoes.



And Aldi are better at chicken-steaks, I think.

Also, you don't have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.

I wanted to please escalate all the complaints I've sent you, please.

Erik Ribsskog


On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog


Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.


We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.


We now consider this matter to be closed and will be having no further correspondence in regards to these matters.



Kind regards


Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.


In the check-out.


(I bought so much food for Christmas that I used a trolley and went to the manual check-out).


She had to have antennas on her, since it was Christmas, it seemed.


She was almost crying, from this ridiculus costume, it seemed to me.


It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.


But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.


But your staff didn't do this.


So it was a bit like a shop from Mars, last Christmas, I think.


Also your chicken-steaks, for £1.15, doesn't taste that delicous, I think.


Erik Ribsskog


On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:



Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.


We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  


Thanks for your patience.


The Customer Service Team


Sainsbury’s Supermarkets Ltd.

0800 636 262





-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.


Those higher managers, (or what they were), were definetly just standing around.


I know what I saw, I'm an experienced retail-manager, who has worked for almost a lifetime in retail.


You just invent a reply, it seems to me.


I have no confidence in you due to this.


These people weren't even in uniform/work-clothes.


Even if that isn't isn't reflected in your reply, I think.


Also, Sainsbury's low-priced noodles, doesn't taste good.


And Sainsbury's low-priced potato-mash smells bad, I think.


(I tried it last week-end, but I just threw it, due to the smell, I have to admit).


Good luck with the Moscowits, Marsians and Gremlins.


Erik Ribsskog



On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.


 

Kind regards


Stacey Canon | Senior Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I've sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).


So this is being dealt with already, I think I have to say.


Regards,


Erik Ribsskog


PS.


Here is more about this:



Hi,


ok, I think it's strange that all your machines doesn't seem to work.


It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).


(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).


A bank-terminal that refuses to let people pay by card, when they have money, on their account.


That must be pretty rear, I think.


And that this store also have a group of six self-service tills, that doesn't work, the next week.


(Which I haven't seen in any other store.


And these tills have been around since 2005, at least, I remember.


Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).


So this seems very strange to me.


It's like an invasion of Gremlins, I think.


And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?


Have you had problems with an invasion from Mars?


I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.


Due to that there have been many problems, I would have wanted to escalate about this, please.


It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.


It's a problem with the whole industry, a lefleat I saw today at Tesco says.


So due to this I want to escalate, please.


Erik Ribsskog



On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.


As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  


The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  


Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  


We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.




Kind regards


Pamela Scott | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I've sent about this complaint earlier today, (Monday):


Erik Ribsskog


PS.


Here is more about this:


Hi,


ok, I think it's strange that all your machines doesn't seem to work.


It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).




(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).


A bank-terminal that refuses to let people pay by card, when they have money, on their account.


That must be pretty rear, I think.


And that this store also have a group of six self-service tills, that doesn't work, the next week.


(Which I haven't seen in any other store.


And these tills have been around since 2005, at least, I remember.


Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).


So this seems very strange to me.


It's like an invasion of Gremlins, I think.


And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.


Due to that there have been many problems, I would have wanted to escalate about this, please.


It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.


It's a problem with the whole industry, a lefleat I saw today at Tesco says.


So due to this I want to escalate, please.

Erik Ribsskog



On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog

Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.


When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.


Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys



-----Original Message-----
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.


If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers' bank-accounts.


So is the UK more than 20 years behind Norway, when it comes to this?

This doesn't seem likely, to me.


I wonder if there have been some 'Gremlins' here, messing with my account.


I think it's poor custommer-service, that you don't investigate what has happened here.


I have also gone to business-school, and learned that the custommer is always right.


I think the UK is poor on custommer-service.


You should learn from the USA, I think.


It doesn't seem you have a custommer-service attitude, (towards custommers), here in the UK.


Erik Ribsskog



On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.


 
Kind regards


Stacey Cannon | Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


I think it's poor custommer-support, that I have to go in the bank, and ask them, what has happened.


I've sent you the recepts and all, so this is something you could find out, I think.


You are just being lazy here, it seems to me.


Dear I ask to get this escalated again?

Regards,


Erik Ribsskog



On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.


I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.


As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.


I hope this information is useful to you and we look forward to seeing you in store again soon.



Kind regards


Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I've worked as a store manager myself in Norway.


And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.


So this wasn't good custommer-support, I think.


Can I escalate this to your line-manager, please?

Erik Ribsskog



On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thanks for your email and further comments relating to your recent enquiry.


I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.


I appreciate the time you have taken to contact us and I hope this information is helpful.



Kind regards


Ajay Chand | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don't think it could have been the card-provider, that the problem was with.


Because like one can see, on the recepits, that I attach copies of.


The card worked again, a minute after if first had been refused.


So it was just a temporarely problem, it seems.


But like I wrote to you earlier, I've worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.


And this was in 1990/91.


But we had bank-terminals, in every other till.


And even 20 years ago, this didn't happen.


If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


So I think it's to bad, that this worked in Norway, 20 years ago.


But it doesn't work in the UK, today.


I know there is a company, in-between you and the banks.


(I know, because I've also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).


So I think it could be some 'Gremlins' there perhaps.


This company was called 'Bank Accept', (or something), in Norway.


You probably have an equivalent, (to Bank Accept), here in the UK.


So I send again about this.


Perhaps you could escalate this to your line-manager.


Erik Ribsskog




On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Erik Ribsskog


Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.


Kind regards


Daniel Carr | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

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Nå dukka det opp en kjempeordre på Isbre Mint her. Det var artig. Det er nok liv laga for Posegodt, hvis det skal begynne å dukke opp sånne ordre

kjempeordre isbre mint artig

Jeg sendte en ny e-post til Twitter






Gmail - #8174852 Twitter Support: update on "Offensive content - Arne_Treholt"








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










#8174852 Twitter Support: update on "Offensive content - Arne_Treholt"










Erik Ribsskog

<eribsskog@gmail.com>




Wed, Apr 17, 2013 at 4:47 PM





To:
Twitter Support <support+id8174852@twitter.zendesk.com>







Hi Mr. Fisher,

you always seems to never accept my comlaints.

So I wonder if I could please this get this escalated to your line-manager.

Regards,

Erik Ribsskog



On Wed, Apr 17, 2013 at 2:02 PM, SamuelFisher <notifications-support@twitter.zendesk.com> wrote:



##- Please type your reply above this line -##







Twitter













SamuelFisher, Apr 17 06:02 am (PDT): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:
• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/entries/117063
• Learn more about how to deal with abusive users: https://support.twitter.com/articles/15794
• Learn how to flag inappropriate media here: https://support.twitter.com/articles/20069937
As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/articles/41949.
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
SamuelFisher
Twitter Trust & Safety




johncons, Mar 16 01:07 pm (PDT): How can we help?: Offensive content
Reported user: @Arne_Treholt
Offensive Tweet: https://twitter.com/Arne_Treholt/status/306214906494058497
Text of Tweet: @johncons imgur.com/gallery/4ix4I Er det du som legger ut bilder fra Russland? Fint. Jeg har vært i den byen selv.
Tweet time: Feb 26 2013 01:31:37 via web

Offensive Tweet: https://twitter.com/Arne_Treholt/status/306215220735520768
Text of Tweet: @johncons Bu Bertelsmann, bu! imgur.com/gallery/4ix4I
Tweet time: Feb 26 2013 01:32:52 via web
What are you reporting?: This user keeps sending me @replies and I don't want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a month ago
How many times has this happened?: Only once, (but this is a new account which seems dedicated to attacking me).
I've sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: Your user insunates that I'm some grumpy Russian guy.
This is very offensive and inpolite, I think.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com






Message-Id:E37P8KK0_516e9d5647487_36df63306c38808d6_sprut









Jeg sendte enda en e-post til CreateSpace






Gmail - Update/Fwd: Remittance Advice - ERIK RIBSSKOG Payment# 5914329








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Update/Fwd: Remittance Advice - ERIK RIBSSKOG Payment# 5914329










Erik Ribsskog

<eribsskog@gmail.com>




Wed, Apr 17, 2013 at 4:05 PM





To:
Executive Customer Relations <ecr@createspace.com>


Cc:
jeff@amazon.com, gudmundur.einarsson@efta.int







Hi again,

and the books I got sent for free, I got sent, since someone at CreateSpace, had 'messed' with my employment-case book.

And they didn't let me publish it after I fixed a detail on the cover.


(After they refused me to use the 'best' cover, due to it had 'live elements' on it, they said).

So this was a bit strange, I remember thinking.

And then I got ten of each of my books, sent to me, by your collegue.


But it turned out, that these books didn't have page-numbers in them.

So the books are still here, in the boxes, that you sent them in.

Because I think it's a bit embarrasing, that these books don't have page-numbers.


And it wasn't me, who had asked, for this many books.

It was something I was just sent.

Maybe I'll set up a web-shop and try to sell them myself, I've been thinking lately.


I use of the boxes as a table for my PC now.

(Since I've had mobile broadband, untill now, and needed something to put the PC on, to get a better broadband-line).

So this with the books wasn't my idea.


Maybe I'll try to sell them later, (and inform the custommers that these books doesn't have page-numbers).

We'll see.

I used to be a book-fan, when I lived in Norway.


And I read like ten books a year, I think.

(Something like this).

Even if I worked a lot.

So I'm a bit into books, and want them to be fine, that's why I changed the cover of the employment-case-book, a lot of times.


Since English is my second-language, and I wanted the book to look fine.

But someone in your company reacted on that I changed the book, to many times, I think.

But I complained, and then got about 50 books sent for free, from you, last year.


I'm still writing books, but the book I'm writing on now, is going to be on more than 200 chapters.

This is going to be the main book, of my memoirs.

From when I lived in the place St. Hanshaugen, in Oslo, from 1996 to 2004.


And when I'm finished with that book, I thought I'd work more with my earlier published books, and put page-numbers on them, etc.

That's going to be, in the summer or fall, I think.


Just to explain about that the free books, wasn't something I'd ask for.

Here in the UK, one almost never get any compensation, if one complain, about poor custommer-service, etc.


(I've worked in retail, in Norway, for many years, in a big hyper-market etc., so I know what good custommer-service is, I think I dear to say).

So I got a bit surprised, when you sent me all the books.


I'm still wondering what to do with them.

But I guess I'll figure it out.

Best regards,

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Apr 17, 2013 at 3:34 PM
Subject: Re: Remittance Advice - ERIK RIBSSKOG Payment# 5914329
To: Executive Customer Relations <ecr@createspace.com>
Cc: jeff@amazon.com, eftacourt@eftacourt.int, gudmundur.einarsson@efta.int


Hi,

I don't remember exactly why I didn't get all the complimentary books in one shipment.

But the 'Min Bok 2'-books weren't in the boxes, (even if they were in the shipment-order).


So they came later, (after I'd informed you about this), in a second shipment.

I remember that I didn't belive what your college wrote, about that they weren't finished printed from the factory.


I used to work as a Store Manager in Norway, and thought this seemed unlikely.

I remember I thought they must have been stolen, during the shipment.

But this is many months ago now, so I don't remember exactly what was written.


But I wasn't convinced your college was sincere, (about this), I remember.

So that's why I didn't write to you at once, about the missing payment.

It has also been Easter now, and I don't know how many holidays you have in the USA in Easter.


So this is why I didn't inform you about the missing payment right away.

(But waited untill your second Remittance Adivce).

And I've been adviced not to drink the tap-water here in the UK.


So when my food-budget runs out, I don't drink as much water as usual.

And there are gangs, when I go to Asda, etc.

So it isn't a good situation, when I end up being a bit starved and dehydrated, due to missing payments, that are scheduled.


This leaves me in a difficult situation, here in the UK, where I'm a foreigner, (since I'm from Norway).

So this problems of yours, haven't been that fun, here in the UK.


So I hope you find out what has happened.

It's a bit like one are being beat up, when one are starving due to that the food-budget runs out.

So what you did now was a bit like corporal punishment, to me.

No matter what you meant it to be, in the USA.

That's how it was to me.

So this was like something serious, I think.


Erik Ribsskog



On Wed, Apr 17, 2013 at 3:07 PM, Executive Customer Relations <ecr@createspace.com> wrote:
Dear Mr. Ribsskog,


I understand that this delayed payment caused a significant inconvenience for you and we are performing an internal investigation to determine why this happen as it affected other CreateSpace members as well. We will do everything in our power to ensure it does not happen again.

When Janet Smith, Senior Manager of Customer Care contacted you in August 2012, it was our understanding that while some of the shipments of your complimentary order were delivered separately, you received all five boxes. If this is not the case, please let me know specifically which copies you did not receive.

Our top priority is to make sure that are members receive a positive experience with us. There have been times when unexpected systematic errors have occurred. When this happens we do what we can to make it right. Please let me know what I can do to make this experience better for you.

Sincerely,

Melissa Creeger
Executive Customer Relations
ecr@createspace.com
(843) 225-6938

--------------- Original Message ---------------
From: Erik Ribsskog [eribsskog@gmail.com]

Sent: 4/16/2013 12:57 AM
To: ecr@createspace.com
Cc: jeff@amazon.com; eftacourt@eftacourt.int; elin.bjerkebo@efta.int
Subject: Re: Remittance Advice - ERIK RIBSSKOG Payment# 5914329

Hi,

well, I had budgetted with those money.

So now I've only had rice and vegetable soup, for days.

(My emergency-food).

I also thought your colleges explanation about why I didn't get a box of
books, (that she sent for good-will).

She said it was because the factory hadn't produced it.

But why was it on the invoice then?

It must have been stolen from the cargo-company then, I think.

If the factory hadn't produced it, it should have been on the
shipment-order then.

And why haven't you explained about this error earlier?

I've been working for most of my life, and it has never happened to me
before, that a regular salary-payment hasn't been sent correct, to my
bank-account.

This is very poor, and shows that you don't have respect, for your
employees, (or writers), I think.

My half-brother Axel Thomassen's steph-mother, Metter Holter, once told me,
when I rented a room from her and my half-brothers father, Arne Thomassen,
in the early 90's, that one shouldn't let 'them' mess with ones money.

I think you have messed with my money now.

She would wind me up, when my holiday-money was delayed, from the
hyper-marked, (OBS Triaden), where I worked then, (in a gap-year from my
studies).

That must have been something she learned in America where she lived with
the Ancona-mafia-family, (for some reason, I remember she told me).

Is your company run by nerds?

How can you do mistakes like this?

And all the time.

Do I have to delete all my books from Amazon and try to publish them on
Lulu, or something?

This was very poor, I think.

It seems like Amazon are very unprofessionaly run.

You don't seem to be business-people to me, if I'm allowed to be frank.

Real business-people wouldn't lie and do mistakes with peoples money.

Peoples money should be treated like something very important, I think.

If I can't budget on the money from you.

Then I can't take Amazon seriously, I think.

Are you really criminals, or something, I'm wondering then.


I have the Order of St. John in my line, in Norway.

Was this a plot from them or some underworld, I wonder now.

This was very poor.

Erik Ribsskog


On Tue, Apr 16, 2013 at 12:43 AM, Executive Customer Relations <
ecr@createspace.com> wrote:

> Dear Mr. Ribsskog,
>
> My name is Melissa Creeger with Executive Customer Relations, CreateSpace.
> I know that you have worked with Ashley in the past and want to let you
> know that she has moved on to a new role within the business. Please accept
> my sincerest apology for this inconvenience and delay in your payment for
> February earnings. Our Accounts Payable department just informed us this
> morning of an error that occurred in processing payments for many
> CreateSpace members. As a result, they had to void your payment from March
> 28 and reissue a new payment for tomorrow, April 16 in the amount of
> $21.20. You should be able to see the payment in your bank account within
> the next two days.
>
> Again, I am very sorry for this delay and that you were not notified
> sooner. Please do not hesitate to contact me directly should you require
> additional assistance.
>
> Sincerely,
>
> Melissa Creeger
> Executive Customer Relations
> ecr@createspace.com
> (843) 225-6938













Policy for kommentarer


Anonyme kommentarer, blir slettet, (etter en del problemer, med nettmobbing osv.).

Hvis du har et vanlig navn, så skriv gjerne noe, som skiller deg, fra andre, med samme navn, (sånn at det er klart, hvem som skriver).

Kommentarer som inneholder trakassering, (og som ikke holder seg, til temaet, i blogg-posten), blir bare slettet, (og ikke publisert).

Mvh.

Erik Ribsskog

PS.

For å eventuelt legge inn kommentar, så trykk på linken, til blogg-posten, (så kommer det opp et felt, hvor man kan kommentere).

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