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Friday, 19 April 2013

Jeg fortsetter å søke på jobber. Denne gang som Web Design Manager






Gmail - eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Web Design Manager - Manchester £40-50K - Manchester - DBWebdesignManager







Gmail



Erik Ribsskog
<eribsskog@gmail.com>









eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Web Design Manager - Manchester £40-50K - Manchester - DBWebdesignManager









cwjobs@cwjobsmail.co.uk

<cwjobs@cwjobsmail.co.uk>




Fri, Apr 19, 2013 at 10:02 PM




Reply-To:
eribsskog@gmail.com


To:
davidb.50206.cwj@adriasolutions.aplitrak.com


Cc:
eribsskog@gmail.com












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The following candidate has applied online for the position: Web Design Manager - Manchester £40-50K - Manchester.


Candidate email address: eribsskog@gmail.com.


Candidate’s comments:


Hi,

I read about this vacancy on CW Jobs, and wanted to please apply for this job.
I have around ten years management-experience, (from working as a retail-manager, in Rimi, which is one of Norway's largest grocery-chains), from 1994 to 2004. I also had courses in management, at Rimi's Head-office, in Oslo, in 2001. And I've also had 'Organisation, co-operation and management', as a module, at a university-college, namded NHI, in Oslo, where I studied Information Management, for two years, in the late 80's and early 90's.
I've designed many websites myself, since 1996, (see CV for more details), using IT-languages like HTML, Javascript, CSS and PHP.
I also have a degree, in IT, from Oslo University College, where I studied, from 2002 to 2004. so I should be able to learn most IT-skills quite fast.
I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog



I confirm that I am eligible to live and work in the UK


If the candidate has supplied a CV it will be attached to this email.


Please provide your feedback to eribsskog@gmail.com.

Thank you for advertising on CWJobs.








Totaljobs Group
Holden House, 57 Rathbone Place, London W1T 1JU
Registered in England & Wales under company number 04269861







eribsskog_190420131002.doc
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PS.

Her er mer om dette:





Gmail - eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Web Developer - PHP, MySQL, HTML, CSS, JavaScript - URGENT - MEH 21735








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










eribsskog@gmail.com - CWJobs.co.uk - Applicant details for Web Developer - PHP, MySQL, HTML, CSS, JavaScript - URGENT - MEH 21735










cwjobs@cwjobsmail.co.uk

<cwjobs@cwjobsmail.co.uk>




Fri, Apr 19, 2013 at 10:34 PM





Reply-To:
eribsskog@gmail.com


To:
melissah.12506.cwj@oscarassociates.aplitrak.com


Cc:
eribsskog@gmail.com
















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CWJobs

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The following candidate has applied online for the position: Web Developer - PHP, MySQL, HTML, CSS, JavaScript - URGENT.


Candidate email address: eribsskog@gmail.com.


Candidate’s comments:


Hi,

I read about this vacancy on CW Jobs, and I wanted to please apply for this job.

I have designed a lot of web-sites, (see CV for more details), since the late 90's, using IT-languages like HTML, Javascript, CSS and PHP.
I've also learned about SQL, in a module named 'Databases and Conceptual Modelling', from when I studied, at a University College, named NHI, in Oslo, in the late 80's and early 90's.

I also have a degree in IT, from Oslo University College, where I studied from 2002 to 2004, so I should be able to learn new IT-skills quite fast.

I attach my CV and hope to hear back from you!

Yours sincerely,

Erik Ribsskog



I confirm that I am eligible to live and work in the UK


If the candidate has supplied a CV it will be attached to this email.


Please provide your feedback to eribsskog@gmail.com.

Thank you for advertising on CWJobs.









Totaljobs Group
Holden House, 57 Rathbone Place, London W1T 1JU
Registered in England & Wales under company number 04269861







eribsskog_190420131034.doc
38K







Mer om Posegodt

PIC_8140

Når det gjelder den siste bestillingen, på Posegodt.

På 20 poser Glacier (Isbre) Mint.

Så fikk jeg £84.22, i engelske penger, for den leveringen.

Og utgiftene, de var:

20 poser Glacier Mints a 85 pence = 17 pund.

Emballasjen var fire konvolutter a 33 1/3 pence = 1.33 pund.

Og portoen ble på £37.20.

Dette blir £55.53, i utgifter.

Så jeg tjente £28.69, på denne bestillingen.

Men den forrige bestillingen, denne måneden, den tapte jeg jo litt penger på.

Og alle bestillinger er jo ikke på 20 poser, liksom.

Og jeg har jo skrevet om det, at jeg kanskje satt ned prisene litt vel mye, da jeg leste om den lavere pund-kursen.

Så jeg har tenkt å sette prisene opp til 49.90 igjen, for sjokolade.

(Siden sjokolade-posene er de dyreste, i innkjøp).

Men for de andre varene, så setter jeg kun prisene opp til 44.90.

Så da blir det fortsatt cirka ti prosent i pris-reduksjon, på de fleste varene.

(I forhold til de prisene jeg hadde, på Posegodt, i februar).

Så får jeg se det an, hvordan regnskapet blir etterhvert, med de nye prisene.

Jeg må først gjøre om de lablene, på Postgodt, sånn at de blir sånn at man bare skriver rett på nettsiden.

(Som jeg skrev om på bloggen, for noen dager siden).

Så jeg får se om jeg klarer å få til det, iløpet av helgen.

Vi får se.

Jeg har også planlagt å sette på Pinterest-knapper igjen, på Posegodt.

Og endre til den nye logoen, på Pinterest og Twitter, osv.

Men dette er litt pirke-arbeid, (må man vel si), som ikke har stått først i køen, av ting jeg har planlagt å gjøre.

Men jeg skal se om jeg klarer å få gjort det også, iløpet av helgen.

Vi får se.

Og så må den engelsk-språklige nettbutikken etterhvert få samme design, som den norske.

Men det ligger nok noen måneder frem i tid.

Jeg må først finne ut om jeg er fornøyd, med den nye designen.

Sånn at jeg ikke behøver å forrandre mer enn nødvendig, på den engelskspråklige nettbutikken.

Men hvis jeg hadde fått en sånn ordre, på 20 poser sukkertøy, hver dag.

Så kunne jeg nok ha levd av å drive Posegodt.

Så vi får se om det blir noe fart på den nettbutikken, etterhvert.

Når jeg er mer fornøyd, med designen, så skal jeg prøve å få annonsert litt mer, på Google og Facebook, (ihvertfall), for nettbutikken.

Så vi får se om jeg klarer å få noen fler 'lesere' på nettbutikken(e) etterhvert.

Vi får se.

Mvh.

Erik Ribsskog

Trond Giske kjenner visst min tidligere Rimi-distriktsjef Anne Neteland, (fra Min Bok 5). De prater ihvertfall på samme måten

giske neteland

http://www.dagbladet.no/2013/04/19/nyheter/aps_landsmote_2013/konsekvensutredning/lofoten/innenriks/26763901/

Jeg sendte en e-post til Sainsbury's






Gmail - RE: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










RE: Complaint/Fwd: [SR 1-284217844] [SR 1-287397693]










Erik Ribsskog

<eribsskog@gmail.com>




Fri, Apr 19, 2013 at 2:46 PM





To:
customerservice@sainsburys.co.uk







Hi,

this was an e-mail I sent to Farmfoods and copied to you:


from:
Erik Ribsskog <eribsskog@gmail.com>

to: along@farmfoods.co.uk

cc:
customerservice@sainsburys.co.uk
date:
Wed, Apr 17, 2013 at 7:29 PM


In the e-mail I mention that Farmfoods are better at chicken steaks, than Sainsburys are.

It also seems that Farmfoods are better at reading e-mail-headers than Sainsburys are.

Or are you just pretending you didn't understand this?

It seems a bit strange that a big company like Sainsbury doesn't know how to read the header of an e-mail.

Erik Ribsskog



On Fri, Apr 19, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:

Dear Mr Ribsskog


Thanks for your email.

I’m having difficulty understand your email. It seems your email is directed for the attention of Farmfoods but you’ve written to us at Sainsbury’s instead.

If you would like to address an issue in any of our stores, please give us a call on 0800 636262 where one of my colleagues will be happy to assist you.

We appreciate you taking the time to email us and hope to see you in store a soon.



Kind regards


Stephen Higgins | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 17.04.2013 07:29:59 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Complaint/Fwd: [SR 1-284217844]

Hi,

today I shopped at Farmfoods in Walton Rd., in Kirkdale.


The brunette lesbian, (I think she must be), seemingly hid behind a frezer and pushed to boxes of Wheetabix, down on a freezer, as if to make a load noise, as if to scare me.


And then this cashier suddently appeared from behind that freezer, to put the boxes up.


I'm an old Store Manager, who has worked for around 15 years, in grocery-shops.


So I thought this was a bit strange.


It was like she terrorised the custommers on purpose, I think.


I couldn't see any other custommers, in the shop, when I was there, (at around 5.40 PM, I think it was).


Perhaps this cashier has scared all the custommers away from the shop?

I'm not sure if this was on purpose, but it seemed that way, to me.


So I thought I should write an e-mail about this.


I have earlier written to you, since you stopped selling my favoritte chicken-steaks, (Chicken Wiglets).


But I've found a new favoritte now, hot and spicy chicken steaks, (which you sell 3 for 2 pounds).


They are much better than the chicken steaks at Sainsburys I think.


So therefore I drop by Farmfoods, before I go to Sainsburys, sometimes.


Just to buy this good tasting dinner.


But I didn't like that the cashier seemingly tryed to kill me by trying to scare me, so that I would get a heart-attack, or something.


If that's what she tried to do.


She didn't want to say 'bye' or 'tara' eighter.


Only 'see you'.


(When I said all three).


I think 'bye' is more polite than 'see you', if I'm not mistaking.

And the cashier didn't apologise for the load noise eighter, when she put the cereal-boxes back up on the shelf, over the freezer.


Maybe you should let the cereal-packs stay in the box, if the fall down, and make a load sound, like this.


It was almost like it sounded like a bomb, now in these terror-times.


Regards,


Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Thu, Mar 14, 2013 at 4:29 PM
Subject: Re: [SR 1-284217844]
To: customerservice@sainsburys.co.uk
Cc: Andy Long <along@farmfoods.co.uk>, Victoria Duffy <Victoria.Duffy@asda.co.uk>


Hi,

I'm just back, after shopping at Farmfoods and Sainsbury's.


At Sainsbury's a Securitas-guard patroled right in front of me, when I walked in to the shop.


I thought that was almost like a provocation.


(This was your Rice Lane shop, as usual).


Also, in the self-service till, a Sainsbury-woman, (quite big), in her 40's, suddently started lifting on my basket, to get to a basket, which was underneath mine.


(From the custommer before me).


I've seen at Asda.


At the self-service tills there.


That a sing says: 'Always explain the intervention'.



Your staff didn't do this.


She made me almost get a shock, I think I have to say.


This was like something that could only have happened in Russia.


I brought my own basket back to the entrance-area, (around where the Security-guard was).


And it was no shortage of baskets there.


So I think I have to call this a basket-case.


Why do your staff act like they're trained in Russia?


This was like a provocation, I think.


You should learn from Asda, which are owned by Wal-Mart, which is an American company.


Also,  (unilke Asda, Tesco, etc), the self service tills in this shop.


(Sainsbury's Rice Lane).


They are aqwardly placed.


The carrier-bags are placed to far away from the custommers, I think.


I think your better at own brand tinned food, than Asda.


But you just forget my complaints about your noodles, (own brand), which tastes like dish-washing-water, I think.


(Something like this).


In your last e-mail.


There's no excuse for ignorance, a saying, (here in the UK), says.


But I don't think you've heard that saying.


So I want to escalate all the complaints I've sent you, please.


Also, your mashed potatoes, smell bad, which isn't the case, with Asda's own-label mashed potatoes.


And Aldi are better at chicken-steaks, I think.


Also, you don't have the chicken-nuggets, (own label), which costs around 70 pence, that Tesco and Asda have.


I wanted to please escalate all the complaints I've sent you, please.


Erik Ribsskog





On Thu, Mar 14, 2013 at 12:34 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your reply and further comments. I am sorry you are unhappy with the quality of some of our products.


We strive to provide our customers with great quality products at all times.  I understand this has not been your experience and I have therefore, logged your comments on to our internal system and shared them with the relevant departments.


We now consider this matter to be closed and will be having no further correspondence in regards to these matters.



Kind regards


Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 02:57:04 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

also, at Christmas, your quite old femal staff with blonde hair.


In the check-out.


(I bought so much food for Christmas that I used a trolley and went to the manual check-out).


She had to have antennas on her, since it was Christmas, it seemed.


She was almost crying, from this ridiculus costume, it seemed to me.


It reminded me of when I worked as an assistant manager, at Rimi Bjørndal, in Norway, from 1996 to 1998.


The Store Manager Kristian Kvehaugen said the check-out-staff had to wear santa-caps.


But the Marocco-girl, in the check-out, took her red santa head-cap of all the time.


But your staff didn't do this.


So it was a bit like a shop from Mars, last Christmas, I think.


Also your chicken-steaks, for £1.15, doesn't taste that delicous, I think.


Erik Ribsskog


On Wed, Mar 13, 2013 at 1:35 PM, <customerservice@sainsburys.co.uk> wrote:



Thanks for your email.  We appreciate you taking the time to get in touch as your feedback is important to us.


We want to ensure you receive great service, so we need to investigate your query a little further.  We’ll be back in touch as soon as possible.  


Thanks for your patience.


The Customer Service Team


Sainsbury’s Supermarkets Ltd.

0800 636 262





-----Original Message-----
From: eribsskog@gmail.com
Sent: 13.03.2013 01:34:45 PM
To: customerservice@sainsburys.co.uk
Subject: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883] [SR 1-285127521]

Hi,

is your head-office in Moscow or something?

Your reply just look like a mess to me.


Those higher managers, (or what they were), were definetly just standing around.


I know what I saw, I'm an experienced retail-manager, who has worked for almost a lifetime in retail.


You just invent a reply, it seems to me.


I have no confidence in you due to this.


These people weren't even in uniform/work-clothes.


Even if that isn't isn't reflected in your reply, I think.


Also, Sainsbury's low-priced noodles, doesn't taste good.


And Sainsbury's low-priced potato-mash smells bad, I think.


(I tried it last week-end, but I just threw it, due to the smell, I have to admit).


Good luck with the Moscowits, Marsians and Gremlins.


Erik Ribsskog



On Wed, Mar 13, 2013 at 12:33 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.

As detailed in my response of 2 March, your comments have been escalated to me as Senior Manager within Careline.  

In this reply I detailed our final response to the incident in out Rice Lane store on 14 February relating to the inability to process your card payment.  Equally this was addressed in my colleague Katrina Dicks reply on 4 March.

Similarly in my reply of 2 March I detailed the reason our self scan checkouts where not functioning on your visit to the store. Although it may have appeared my colleagues in store were simply standing around, I assure you this was not the case.

The extensive detail provided in each of these responses, and those previously sent by my team, provide our final answer on these points. I hope you can use the information provided and I have explained actions of my colleagues in store.


 

Kind regards


Stacey Canon | Senior Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 08.03.2013 03:42:07 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165] [SR 1-284934883]

Hi,

I've sent to your college, Katarina Dick, about this, earlier this week.

(And asked her to escalate).


So this is being dealt with already, I think I have to say.


Regards,


Erik Ribsskog


PS.


Here is more about this:



Hi,


ok, I think it's strange that all your machines doesn't seem to work.


It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).


(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).


A bank-terminal that refuses to let people pay by card, when they have money, on their account.


That must be pretty rear, I think.


And that this store also have a group of six self-service tills, that doesn't work, the next week.


(Which I haven't seen in any other store.


And these tills have been around since 2005, at least, I remember.


Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).


So this seems very strange to me.


It's like an invasion of Gremlins, I think.


And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?


Have you had problems with an invasion from Mars?


I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.


Due to that there have been many problems, I would have wanted to escalate about this, please.


It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.


It's a problem with the whole industry, a lefleat I saw today at Tesco says.


So due to this I want to escalate, please.


Erik Ribsskog



On Wed, Mar 6, 2013 at 2:51 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thanks for your email and the further information you provided.  I’m sorry to learn you’re unhappy with our response.


As advised in our previous emails, if a card if declined in store we’re unable to establish the reason for this.  The instruction to decline the card comes direct from the card provider.  As I’m sure you can appreciate, we need to act on such requests.  


The only way to resolve this is to contact your card provider.  They’ll be able to carry out a full investigation and establish the reason the card was declined.  Unfortunately, we’re unable to do this on your behalf.  


Your card provider wouldn’t be able to provide us with any of this information.  This would constitute a breach of the Data Protection Act.  Your card provider will only be able to discuss this with you.  I’m sorry we’re not able to assist you further.  


We appreciate you’ve taken the time to contact us again and hope you’re able to get this resolved soon.




Kind regards


Pamela Scott | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 05.03.2013 12:53:19 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040] [SR 1-284817165]

Hi,

I've sent about this complaint earlier today, (Monday):


Erik Ribsskog


PS.


Here is more about this:


Hi,


ok, I think it's strange that all your machines doesn't seem to work.


It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).




(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).


A bank-terminal that refuses to let people pay by card, when they have money, on their account.


That must be pretty rear, I think.


And that this store also have a group of six self-service tills, that doesn't work, the next week.


(Which I haven't seen in any other store.


And these tills have been around since 2005, at least, I remember.


Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).


So this seems very strange to me.


It's like an invasion of Gremlins, I think.


And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?



Have you had problems with an invasion from Mars?

I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.


Due to that there have been many problems, I would have wanted to escalate about this, please.


It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.


It's a problem with the whole industry, a lefleat I saw today at Tesco says.


So due to this I want to escalate, please.

Erik Ribsskog



On Mon, Mar 4, 2013 at 10:58 AM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog

Thank you for your email reply.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction.

I can confirm that the information my colleague Jamie and Stacey provided you is correct.  When a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.


When a card is declined in store we are unable to establish the reason. There can be several factors which can cause this, for example the merchant provider may be down.  We would request you follow the guidance offered by my colleagues and contact your card provider for further information.
We appreciate you taking the time to come back to us and hope the information we have provided is useful.


Kind regards

Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys



-----Original Message-----
From: eribsskog@gmail.com
Sent: 02.03.2013 05:28:17 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826] [SR 1-284725040]

Hi,

like I wrote in the first e-mail about this problem.


If it was a problem with the connection, then the bank-terminals in Norway, more than twenty years ago, wrote a receipt, which was almost like a cheque, for the custommer to sign.


The amount would then take a bit longer time, (a couple of days, I think we told the custommers), to be withdrawn, from the custommers' bank-accounts.


So is the UK more than 20 years behind Norway, when it comes to this?

This doesn't seem likely, to me.


I wonder if there have been some 'Gremlins' here, messing with my account.


I think it's poor custommer-service, that you don't investigate what has happened here.


I have also gone to business-school, and learned that the custommer is always right.


I think the UK is poor on custommer-service.


You should learn from the USA, I think.


It doesn't seem you have a custommer-service attitude, (towards custommers), here in the UK.


Erik Ribsskog



On Sat, Mar 2, 2013 at 3:40 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.  I am sorry my colleagues have been unable to resolve this matter to your satisfaction.  I can appreciate your frustration as you have provided us with several pieces of information about your transaction. As requested your correspondence has been escalated to me.

Our customers experience is important to us.  We expect our customers to have the best service possible and it is disappointing to us that this has not been your experience.

As my colleagues have explained, when a customer’s payment card is declined at our checkouts we are unable to identify why this decision was made.  The instruction to refuse payment comes from the card provider.

I know you understand there is also a merchant who facilitates these requests on behalf of your card provider.  I appreciate you experience of retail in Norway but unfortunately the process you outline when incidents like this occur is not mirrored in our stores.

As you mention your card was then accepted on the second attempt, it may be there was a temporary error with the connection from your card supplier. To this end we would request you follow the guidance offered by my colleagues and contact your card provider for further information.

I appreciate this was not the answer you were hoping for but I must stress that my colleagues have guided you correctly through all stages of your contact with us.  I hope you can speak with you banking group and source the answer you require.

I appreciate you taking the time to get in touch.


 
Kind regards


Stacey Cannon | Careline Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 01.03.2013 04:50:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284658826]

Hi,

thank you for your e-mail!

I think that since this was something that happened, in your store, then you have a responsibility, to help finding out what has happened.


I think it's poor custommer-support, that I have to go in the bank, and ask them, what has happened.


I've sent you the recepts and all, so this is something you could find out, I think.


You are just being lazy here, it seems to me.


Dear I ask to get this escalated again?

Regards,


Erik Ribsskog



On Fri, Mar 1, 2013 at 3:06 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thank you for your further email.  I am sorry you are unhappy with my colleagues’ previous responses.


I have looked into this matter and I can confirm that the information my colleagues’ gave you is correct.  When a card is declined in store we are unable to establish the reason.  There can be several factors which can cause this, for example the merchant provider may be down.


As my colleagues have advised, the only way to establish what went wrong would be to contact your card provider directly as we would not be able to offer any further assistance with this matter.


I hope this information is useful to you and we look forward to seeing you in store again soon.



Kind regards


Jamie Morris | Senior Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 28.02.2013 12:27:46 AM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]

Hi,

I've worked as a store manager myself in Norway.


And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.


So this wasn't good custommer-support, I think.


Can I escalate this to your line-manager, please?

Erik Ribsskog



On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Ribsskog


Thanks for your email and further comments relating to your recent enquiry.


I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk.  She’s asked me to send her apologies and was disappointed to hear of your experience.  She’s advised when a card is declined in store we aren’t able to establish the reason.  There can be several factors which can cause this for example the merchant provider may be down.


I appreciate the time you have taken to contact us and I hope this information is helpful.



Kind regards


Ajay Chand | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Re: Shopping instore [SR 1-284217844]

Hi,

thank you for your e-mail!

I don't think it could have been the card-provider, that the problem was with.


Because like one can see, on the recepits, that I attach copies of.


The card worked again, a minute after if first had been refused.


So it was just a temporarely problem, it seems.


But like I wrote to you earlier, I've worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.


And this was in 1990/91.


But we had bank-terminals, in every other till.


And even 20 years ago, this didn't happen.


If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.


So I think it's to bad, that this worked in Norway, 20 years ago.


But it doesn't work in the UK, today.


I know there is a company, in-between you and the banks.


(I know, because I've also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).


So I think it could be some 'Gremlins' there perhaps.


This company was called 'Bank Accept', (or something), in Norway.


You probably have an equivalent, (to Bank Accept), here in the UK.


So I send again about this.


Perhaps you could escalate this to your line-manager.


Erik Ribsskog




On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.co.uk> wrote:


Dear Mr Erik Ribsskog


Thanks for your email.  I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit.  I understand your disappointment as there was enough money in your bank.

We are not aware of any faults with our card machines at the minute.  I can only recommend that you contact your card provider.

We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.


Kind regards


Daniel Carr | Customer Manager

Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.co.uk | 0800 636 262
twitter.com/sainsburys | facebook.com/sainsburys

[THREAD ID:1-4P5SS0]

-----Original Message-----
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.co.uk>
Subject: Shopping instore

The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
Address:
Nectar Card Number:
Order/Reference Number:
Delivery Date:
QUALITY
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes (batch; be; supplier):
AVAILABILITY
Product Name and/or barcode number:
Store Name:
Incident Date:
GENERAL INFORMATION
Store Name:
Purchase Date:
Product Name and/or barcode number:
Other codes(batch; bbe; supplier):
Reference: CTU-1361287453578-393

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Min Bok 5 - Kapittel 195: Mer fra den tida jeg bodde på St. Hanshaugen

Fra den tida jeg jobba som butikksjef, på Rimi Nylænde, (aka. Rimi Lambertseter), og hadde distriktsjef Per Øivind Fjellhøy, (aka. PØF), som min direkte overordnede.

(Nemlig fra cirka januar til cirka oktober, i år 2000).

Så husker jeg det, at sikkerhetsansvarlig Lars Boye, (aka. Boye), han var innom på Rimi Nylænde.

En gang som PØF også var innom der, da.

Grunnen til dette, var kanskje det, at det var så mange ran, i Lambertseter-området, på den her tida.

(Og på Rimi Nylænde spesielt).

Ihvertfall så skulle Boye, PØF og jeg, vel prate om et eller annet i forbindelse med ran, (eller om det var angående medarbeidere som hadde stjålet), nede på spiserommet, da.

(Noe sånt).

Og før vi gikk ned, så stod PØF og Boye, og prata sammen, like nedenfor trappa til kontoret, (utafor døra til melkekjøla der), husker jeg.

Og da jeg skulle gå forbi dem, (av en eller annen grunn).

Så stoppa disse to kara meg, da.

Ihvertfall så var det sånn, at Boye sa det til PØF, (husker jeg).

(Mens jeg stod ved siden av dem).

At: 'du har ikke helt rene papirer, fra den første tida di, i Rimi, du heller'.

(Noe sånt).

For det var vel snakk om enten medarbeider Warsan, som fikk sparken, for å ha stjålet røyk.

Eller så kan Boye ha snakka om medarbeider Henriette, (lillesøstera til Benedikte aka. Benny), som ble tatt i en utpasseringskontroll, (arrangert av Rimi sitt nye sikkerhetsselskap, SES, må det vel ha vært), med en six-pack, med 0.5-liter Ringnes pils på boks, (husker jeg).

Så etter den kommentaren, (eller sleiv-kommentaren, må man vel kanskje kalle det), fra Boye.

Så stolte jeg vel enda mindre på PØF, må jeg innrømme.

Eller, jeg undret meg vel mer over PØF, ihvertfall.

En gang, (på den her tida, da jeg hadde PØF som distriktsjef), så husker jeg at han hadde lange, ustelte negler.

(En gang han satt på kontoret, på Rimi Nylænde, og bladde gjennom noen bestillingspermer, eller lignende.

For å forklare om et eller annet i forbindelse med svinn-reduserings-programmet, (eller noe sånt), da).

Og det syntes jeg ikke at en distriktsjef i Rimi burde ha, da.

For å si det sånn.

Og en annen gang, så hadde jeg ringt og klaget, til Aftenposten, om at butikken ikke hadde fått leveranse, av avisa da, (må det vel ha vært).

Og da dukka PØF opp på Rimi Nylænde, (dagen etter, eller noe sånt), og fortalte det, at hu dama, som jeg hadde klaget til, (hos Aftenposten), var hans 'kone'.

Så tiden med PØF som distriktsjef, den gikk ikke knirkefritt, da.

Her ble det vel litt rolleblanding, fra PØF sin side, (må man vel si).

Jobbet PØF for Rimi.

Eller representerte PØF her sin kone som jobbet for Aftenposten, liksom.

Det er kanskje ikke så gunstig, for en Rimi-distriktsjef, å ha en kone, som jobber for en av Rimi sine leverandører, (som jo Aftenposten er).

Det er mulig.

For da kan det vel muligens bli en rolleblanding, da.

Eller PØF gikk vel ut av sin rolle, som distriktsjef.

Og ble personlig, siden jeg, (som butikksjef), hadde ringt hans kone, (som Aftenposten-medarbeider).

(For jeg kjente forresten ikke PØF så bra, at jeg visste det, at kona hans jobba i Aftenposten, da.

Hvis jeg hadde visst det, så hadde jeg kanskje tatt opp dette leveranse-problemet, (til Aftenposten), med PØF.

Hvem vet).

Så dette må man vel si at var uprofessjonelt, av PØF.

Da burde han vel heller be sin sjef, (nemlig regionsjef Jon Bekkevoll vel), om å ta den Aftenposten-saken, med meg.

Hvis det var som PØF vel mente, at jeg hadde klaget for mye, til Aftenposten, da.

(På at vi ikke fikk avisa deres levert.

Selv om Aftenposten vel må ha fakturert oss, for disse avisene).

Og jeg hadde jo jobbet sammen med Hilde fra Rimi Hellerud, på nettopp Rimi Nylænde, i 1993 og 1994, (var det vel).

Og hu hadde jo sagt det, at hennes tidligere butikksjef, (på Rimi Hellerud, var det vel), satt sin ære i å sparke flest mulig selgere.

Så det var Rimi sin bedriftskultur, rundt 1993 eller 1994, å klage på leverandører, som ikke gjorde jobben sin, da.

Men noen år seinere, (nemlig i år 2000).

Så hadde visst bedriftskulturen, i Rimi, forrandret seg, da.

(Uten at jeg helt hadde fått med meg dette, må jeg vel innrømme.

Og jeg synes vel fortsatt det, at det burde være vanlig, å klage på leverandører, som ikke gjør jobben sin).

For rundt år 2000, så var det visst ikke greit, å klage på leverandørene, (på samme måte som i 1994 da), kunne det virke som, på PØF.

Så det var ikke så lett, å jobbe mer enn noen få år, i Rimi.

For Rimi forrandret seg veldig fort, (kan det ihvertfall virke som).

Eller så var det sånn, at de forskjellige distriktsjefene, var delt inn i to eller flere klikker, da.

Som hadde forskjellig bedriftskultur.

Noe sånt.

Så sånn var muligens det.

Bare noe jeg tenkte på.

Men men.

Jeg husker også at jeg reagerte på Lars Boye, på den tiden, som jeg jobbet, som butikksjef, på Rimi Nylænde.

Jeg hadde et møte med han, på spiserommet, (nede i kjelleren), på Rimi Nylænde der.

(Antagelig i forbindelse med et ran eller en ansatt som stjal, da).

Og jeg la merke til det, at Lars Boye, han begynte å røyke på en sigarett, (i et formelt sikkerhetsmøte), nede på spiserommet der.

(Dette var vel før røykeloven startet for fullt, tror jeg).

Og Lars Boye, han var også fra Bjørndal, (må vel han eller en annen ansatt i Rimi ha fortalt meg).

Så en sikkerhetsansvarlig som røyker og er fra Bjørndal?

Bjørndal ligger jo i bydelen Søndre Nordstrand, hvor leilighetene er blant de billigste, i Oslo.

(Og Lene fra Abildsø-gjengen, hu hadde jo sagt til meg det, (studieåret 1989/90), at Bjørndal-folk var 'æsj', (eller hvilket negativt uttrykk hu brukte igjen).

Som jeg vel har skrevet om i Min Bok 2).

Så en sikkerhetsansvarlig, som ikke hadde mye penger, (virka det som ihvertfall), og som røyka.

Jeg var ikke helt overbevist.

(For det var jo forskjell på å være butikkmedarbeidere og sikkerhetsansvarlig, mener jeg.

Jeg ville nok syntes at det var mer betryggende, hvis sikkerhetsfolka hadde bodd i Oslo Vest, for eksempel.

For å være helt ærlig.

Og hvis de ikke hadde røyka, da).

Men men.

Så jeg husker at jeg undret meg litt over Lars Boye, ihvertfall.

Og når han i tillegg kom med sånne sleiv-kommentarer, om PØF.

(Om at PØF ikke hadde holdt sin sti helt ren, i starten, av sin Rimi-karriære).

Noe Boye vel ikke burde ha sagt, sånn at jeg, (som jo var PØF sin underordnede), hørte det.

Dette var vel ikke noe jeg hadde noe med.

Dette burde vel vært en personalsak, mellom Rimi og PØF, isåfall.

Det er jo noe som heter personvern, osv.

Så jeg var ikke helt overbevist, om at det var riktig, det som Boye gjorde.

For dette var vel fortrolig informasjon, vil jeg si.

Eller ihvertfall så var Boye indiskret, da.

Og jeg har jo gått tre år på handel og kontor, og lært om personvern osv. der.

(Og jeg har også vært en flittig avisleser, helt siden barndommen).

Så jeg har sånne ting litt i blodet, mener jeg.

Så jeg tror ikke at dette Boye sa om PØF, var helt greit, iforhold til lover og regler.

Siden jeg også var tilstede der, da.

(Jeg syntes at det ble som noe rart da, at jeg skulle få vite hva det stod i personalarkivet, om min overordnede, liksom.

Jeg er ikke sikker på om sånt egentlig er helt 'kosher' i arbeidslivet, liksom.

Selv om jeg ikke er en eksepert på arbeidsrett, heller.

Men hvis jeg skulle tippe, så var nok ikke det her helt etter boka og diverse lover og regler).

Så jeg hadde litt vanskeligheter, med å ta sikkerhetsansvarlig Lars Boye, helt på alvor da, (må jeg innrømme).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

David Hjort, han fortalte meg det.

(På den tida han jobba, som assisterende butikksjef, på Rimi Ljabru).

At en gang, (mens hans jobba på Rimi Ljabru), så hadde han stjålet, en six-pack med øl, (på jobben), husker jeg.

Men dette var det eneste han hadde stjålet, iløpet av den tida, han hadde jobba, på Rimi Ljabru; (fortalte han så).

Og uten at jeg skjønte hvorfor David Hjort fortalte meg det her.

Og dette var vel noe, som David Hjort fortalte, i forbindelse med en fest, (eller noe sånt).

Og jeg likte ikke det, at David Hjort hadde stjålet, (fra Rimi), husker jeg.

Men jeg syntes ikke at dette var en så stor sak, at det ble til at jeg tok det opp, med noen over meg, i Rimi, liksom.

For som man kan se ovenfor, så undret jeg meg litt, over mine overordnede, i Rimi.

Så jeg var ikke helt sikker på om det var riktig, å gå videre, med denne saken, da.

(Siden jeg hadde fått høre om dette, på fritiden, liksom.

Og det kunne jo ha vært sånn, at David Hjort sa dette, for å få meg opp i stry, liksom.

Han kunne jo ha nekta på dette, hvis jeg hadde fortalt om det, til noen sjefer over meg i systemet, liksom.

Hva vet jeg.

For jeg syntes at det virka litt rart, at David Hjort plutselig bare fortalte meg det her, da.

Sånn helt 'utenom sammenhengen', liksom)

Men hvis jeg hadde hatt andre distriktsjefer og sikkerhetsansvarlige, rundt meg, i Rimi.

(Og hvis det ikke hadde vært så mye ran og tyveri, på jobben, fra før).

Så hadde jeg nok kanskje gått videre med den saken, innad i Rimi.

Men det var også sånn, at det virka klart som, for meg, at hu Henriette, (lillesøstera til Benedikte), hadde rappa en six-pack med Ringnes-bokser, (en dag hu jobba), på Rimi Nylænde.

(Siden hu ble tatt for dette, i en utpasseringskontroll).

Men likevel, så fikk hu Benedikte lov, (av sikkerhetsansvarlig Lars Boye), til å fortsette, i Rimi.

For hu Henriette, hu hadde sagt det, at hu hadde hatt med seg denne six-packen, da hu kom på jobb, den dagen, (oppi ranselen sin), da.

Men jeg mente det, at det måtte da gå an, å kontakte Ringnes bryggeri, for å sjekke produksjonsnummeret, på den six-packen.

Og så sammenligne det produksjonsnummeret, med de produksjonsnumrene, som stod, på en halvpall med Ringnes pils, som stod på lageret, på Rimi Nylænde.

Men dette gikk visst ikke an da, mente Boye.

For dette hadde Boye ringt og spurt Ringnes bryggeri om, (sa han).

(Etter at jeg hadde foreslått at vi kunne kontakte Ringnes bryggeri, om nettopp det, om det var mulig å finne ut, om den six-packen, til hu Henriette, (som vel må ha vært hos SES, eller noe sånt, på den her tida), hadde samme produksjonsnummer, (eller batch-nummer), som på den halvpallen, som stod på lageret, på Rimi Nylænde, da).

Og Ringnes bryggeri, de hadde sagt det. (till Boye), at dette ikke gikk an, da.

(Av en eller annen grunn).

Noe som hørtes litt rart ut, for meg, (husker jeg).

(Og som jeg nok begynte å undre meg litt over, da.

For å si det sånn).

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Det var fortsatt mye mer som hendte, den tida, som jeg bodde, på St. Hanshaugen.

Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.

Så vi får se om jeg klarer å få til det.

Vi får se.

Policy for kommentarer


Anonyme kommentarer, blir slettet, (etter en del problemer, med nettmobbing osv.).

Hvis du har et vanlig navn, så skriv gjerne noe, som skiller deg, fra andre, med samme navn, (sånn at det er klart, hvem som skriver).

Kommentarer som inneholder trakassering, (og som ikke holder seg, til temaet, i blogg-posten), blir bare slettet, (og ikke publisert).

Mvh.

Erik Ribsskog

PS.

For å eventuelt legge inn kommentar, så trykk på linken, til blogg-posten, (så kommer det opp et felt, hvor man kan kommentere).

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