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Monday, 15 July 2013

Jeg sendte en ny e-post angående PHSO-klage





Gmail - New update/Fwd: Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]







Gmail



Erik Ribsskog
<eribsskog@gmail.com>









New update/Fwd: Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]









Erik Ribsskog

<eribsskog@gmail.com>




Mon, Jul 15, 2013 at 9:05 PM




To:
steve.rotheram.mp@parliament.uk


Cc:
"CARNEY, Rob" <rob.carney@parliament.uk>


Bcc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>







Hi,

I now found a photo, that I took for my blog, of when I posted the mentioned letter, to the Jobcentre.

It was in Walton Village on 17/6 or 18/6.


(I wrote the letteron 16/6.

And the blog-post was from 18/6).

This was on my way to Asda Walton to buy some new socks, etc.

I attach a copy of the mentioned photograph.


It's so silly that the Birkenhead Benefit Centre doesn't respond to e-mails.

If they had, I could have just sent them an e-mail, with the mentioned letter, as attachments.


Why on earth don't they respond to e-mails, (at Birkenhead Benefit Centre), like Rude there has informed me they don't.

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 15, 2013 at 2:25 PM
Subject: Re: Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: "CARNEY, Rob" <rob.carney@parliament.uk>
Cc: steve.rotheram.mp@parliament.uk


Hi,

thank you for your e-mail!

Yes, I've understood that now, that there is another MP here, than it was, when I lived in Leather Lane.


Thanks for the help with explaining this.


I send a copy e-mail to the MP for Walton, so that that office perhaps could have a look, at my recent complaint and the one from May.

(If they have the time).

Thanks again for the e-mail and thanks for the help with the tax-complaint-case a couple of years ago!


Best regards,

Erik Ribsskog


On Mon, Jul 15, 2013 at 1:05 PM, CARNEY, Rob <rob.carney@parliament.uk> wrote:




Dear Mr Ribsskog

Thank you for your reply.

As you are now resident in Liverpool Walton you should approach Steve Rotheram’s office about these matters.

Hope you can make progress shortly.

Regards

Rob





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 15 July 2013 11:54
To: CARNEY, Rob
Cc: ROTHERAM, Steve
Subject: Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]


Hi again,





while I remember it.




I would also like to complain about the the Jobcentre Benefit Centre in Jupiter Drive in Birkenhead.



They've told me, (a woman named Rude there),  that they 'don't respond to e-mails'.

(Which I think isn't right.



If the Jobcentre have an e-mail address, (like they have), then they should respond to e-mails.



Like they respond to letters and phone-calls).



Also, today I got a letter from that Benefit Centre.



And now they claim to not have recieved a letter, which I remember sending them, from the Post Office, in Winslow St., (I think the street-name is), many weeks ago.



So I wanted to complain about the Jobcentre, (and the Post Office/Royal Mail), as well.

(While I remember it).

Regards,

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 15, 2013 at 11:36 AM
Subject: Re: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: "CARNEY, Rob" <rob.carney@parliament.uk>
Cc: steve.rotheram.mp@parliament.uk


Hi,




ok, it said on the leaflet from the Ombudsman that I could send about the complaint, to 'a' MP.

So I thought that meant _any_ MP.



My local MP is the guy who have a small 'MP-building' in Rice Lane, I guess, that is





I thought it would be best to sendt to the MP I've sent about government-complaints to before, since I thought the Ombudsman-leaflet meant I could send to any MP.

(My address is:

10 Keith Courth


Keith Avenue
Liverpool
L4 5XJ

By the way).



Thanks for the reply!

Best regards,

Erik Ribsskog





PS.

It looks like Steve Rotherham is my local MP, from this link:

http://en.wikipedia.org/wiki/Liverpool_Walton_(UK_Parliament_constituency)





So I send a copy e-mail to that MP as well.







On Mon, Jul 15, 2013 at 10:05 AM, CARNEY, Rob <rob.carney@parliament.uk> wrote:



Dear Mr Ribsskog

Thank you for your email to Louise. I reply on her behalf.

Please could you confirm your new address and I can  confirm who your MP is now.

Regards


Rob Carney
Senior Caseworker to Louise Ellman MP

Member of Parliament for Liverpool Riverside & Chair, Commons Transport Select Ctte


rob.carney@parliament.uk
0151 236 2969





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 13 July 2013 22:25
To: ELLMAN, Louise
Cc: Phso Enquiries
Subject: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]




Hi,





I was in contact with you, a couple of years ago, regarding a tax complaint-case.

(When I lived in Leather Lane, in the City Centre).



The PHSO tells me to contact an MP, regarding my complaint-case, from May, regarding problems when I bought an internet-line, from Virgin.

(I now live in Walton.



But it doesn't say in the leaflet from PHSO that it has to be my local MP.



So I thought I could send to you, since I've sent another case to you earlier).



This is about that the PHSO says I have to send my complaint to them through an MP.



Hope this is alright!

Best regards,

Erik Ribsskog







---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, May 2, 2013 at 2:02 PM
Subject: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: Phso Enquiries <phso.enquiries@ombudsman.org.uk>


Hi,


I send about this to you.



The ICO ignores that I've asked them for the e-mail addresses for Virgin and Ofcom.



But ICO don't want to give me this information.



They also don't understand that if Virgin-staff wants to look at your PC.



Then PC means personal computer, and that it has personal information on it.





They want me to prove that the five Virigin-staff that was here, on three different days, in two different weeks, were 'processing' private information about me.




But I can't know what went on, in the Virgin-guys' heads.





But it's clear that by using peoples PC's, they could get access to personal information.




And by going to my flat without an appointment, then they could also get access to personal information, about me, since I then didn't get the time, to prepare my flat, for a visit/'inspection', (or why they went here this many times), by Virgin.



I really wanted to complain to Ofcom, but they didn't have their general enquiery e-mail address, on their website, (only a webform), so I ended up writing to ICO.



Since I don't like webforms that much, because sometimes they don't send back a copy e-mail to the person who uses the form.





Maybe you are more clear at Phso than I think ICO are.






Regarding this case.




Engineers are often very good with computers.

And Virgin had three guys here, (first two), at the same time.



So I was also distracted.





(Because the other guy wanted to use my toilet, and spoke to me a lot).




So I can't know what the engineer did, on my computer, really.





He also pretended he was like Charlie Chaplin, and fell of my chair and broke my printer.






And he drilled an extra hole in the wall.




I think the ICO are unreasonable when they expect me to have noticed everything the engineer did, on my PC, (with the other Virgin-guy also distracting me a bit).





Regards,

Erik Ribsskog







---------- Forwarded message ----------
From: <casework@ico.org.uk>
Date: Thu, May 2, 2013 at 10:43 AM
Subject: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: eribsskog@gmail.com

PROTECT - PERSONAL


02 May 2013

Case Review Reference Number RCC0494312
Case Reference Number ENQ0493394

Dear Mr Ribsskog

I write in response to your service complaint and case review of 18 April 2013, which was acknowledged on 18 April 2013.

The Information Commissioner’s duties

Under the Data Protection Act 1998 (DPA), the Information Commissioner has a general duty to give advice about the requirements of the DPA and, under certain circumstances, to investigate DPA related complaints.

It may be helpful for me to first explain the role and scope of the Information Commissioners Office (the ICO) and also explain a little about the legislation that we deal with.

The Information Commissioner is a UK independent supervisory authority reporting directly to the UK Parliament. The Commissioner enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000 within the United Kingdom.

Our case review and service complaints policy

However, where an individual is not satisfied with the way we have handled their DPA related enquiry or complaint, they can ask us to review it, at a more senior level, in accordance with our case review and service complaints policy.


Background

I understand that you contacted this office by email on 04 April 2013 and expressed concern about being unable to find an email address for Ofcom or Virgin Media.  Additionally, you also explained that  Virgin Media staff had visited your flat without a letter
being sent to you confirming an appointment, and that you wanted to complain about this.  You expressed concern that the Virgin Media employees ‘might be breaching your data protection’, and go on to say “this is harassment, I think”.

Our Findings

On 05 April 2013, a response was sent to your enquiry by Ms Holmes, a case officer in the Advice Services Team.  Ms Holmes explained that the matters you had raised do not fall within the remit of the Information Commissioner’s Office.  Issues relating to the
customer service you have received from Virgin Media should be raised with the organisation directly and to assist you, Ms Holmes provided you with a link to the contact page for Virgin Media as well as a link to the Ofcom web page.

On 05 April 2013, I understand that you replied to Ms Holmes and expressed concern that both organisations do not have a general enquiry email address.  As Ms Holmes had already explained to you, if this is a matter of concern to you, you would need to write
to the organisation/s concerned directly.

You go on to ask:

“And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an appointment?”

As Ms Holmes explained in her email to you of 11 April 2013, a Virgin employee entering your flat without an appointment is not an issue which would be covered by the Data Protection Act and you would be best placed to raise your concerns with Virgin Media
directly.

In your response to Ms Holmes of 11 April 2013, you explained that whilst in your flat, Virgin engineers “could get personal information about me”, and “also looked at my PC”.  However, you do not appear to have provided any evidence to show that these individuals
obtained any personal information about you, or that you have raised your concerns in writing with Virgin Media.

You close by asking Ms Holmes to escalate your enquiry to her line manager for a second opinion and ask:

“Wouldn’t it be part of your job to provide me with information like that?”, which I understand relates to the provision of Virgin Media’s general enquiry email address.


Ms Holmes responded to you at length on 18 April 2013.  It is clear from her response that Ms Holmes once again addressed all of your concerns fully and explained that if the Virgin Media engineer did process files on your computer which contained your personal
data, and you did not receive any fair processing information, you should, in the first instance write to Virgin Media directly and outline your concerns.  Ms Holmes explained the complaints process and when and how you could raise a complaint with the Information
Commissioner’s Office.  Ms Holmes reiterated that it is not within the remit of this office to provide you with specific contact information for Virgin Media or Ofcom, although she did provide you with the links to the contact pages of their websites once
more in order to assist you.

Conclusion  

I have reviewed the correspondence on this case in detail and I am satisfied that Ms Holmes answered your enquiry in full and in a satisfactory manner.  In conclusion, I do not uphold your complaint as I consider the Information Commissioner’s Office has fulfilled
its obligations to you by providing you with clear and detailed responses to your email correspondence and has provided you with additional information about how to contact Virgin Media, which in itself is over and above what the organisation is required to
do.

Therefore, please take this letter as our final response in relation to this matter.


We aim to give the best possible service to all of our customers in all of the services we provide.  I am therefore sorry if you feel that we have fallen short of what you expected.


Taking your complaint further

If you believe we have provided you with a poor service, or if you believe we have not treated you properly or fairly then you may be able to complain to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

All complaints to the Ombudsman must be made through an MP.  I would advise you to first call the Ombudsman’s Helpline on
0345 015 4033 to see if they are able to assist you further.

If, however, your complaint relates to the way in which we have interpreted the law then the Ombudsman cannot help you.  If you want to challenge our interpretation of the law, you should consider seeking legal advice.

Yours sincerely
Ms Jenny Manock
Advice Services Manager
First Contact Group
Direct dial number – 01625 545788

     





____________________________________________________________________


The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you
have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please
be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web:
www.ico.org.uk
















UK Parliament Disclaimer:
This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no
liability is accepted for any damage caused by any virus transmitted by this e-mail.














UK Parliament Disclaimer:
This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no
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3 attachments
jc 1.jpg
93K
jc 2.jpg
144K
walton village letter jobcentre.jpg
95K









PS.

Her er vedleggene:

jc 1

jc 2

walton village letter jobcentre

Jeg fikk et brev fra the Jobcentre

jc 1

PS.

Her er vedleggene:

jc 2

jc 3

PS 2.

Her kan man se det, at jeg skrev et svarbrev, (på det aktuelle brevet), den 16. juni:

skrev brev 16. juni

http://johncons-mirror.blogspot.co.uk/2013/06/jeg-skrev-et-brev-til-jobcentre.html

PS 3.

Her kan man se det, at jeg postet det aktuelle brevet, i Walton Village, (i en bloggpost, fra 18. juni):

postet i walton village

http://johncons-mirror.blogspot.co.uk/2013/06/fler-bilder-fra-liverpool_18.html

Jeg sendte en ny e-post til Finanstilsynet





Gmail - Klage på Lånekassa








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Klage på Lånekassa










Erik Ribsskog

<eribsskog@gmail.com>




Mon, Jul 15, 2013 at 8:11 PM





To:
post <post@finanstilsynet.no>








Hei,

ok, da venter jeg noen uker.

Og hvis jeg ikke har hørt noe, så sender jeg en purring.

Erik Ribsskog


2013/7/15 post <post@finanstilsynet.no>






Vi bekrefter med dette å ha mottatt henvendelsen din. Noe saksbehandlingstid må påregnes. Vi gjør oppmerksom på at det offentlige journalfører
og arkiverer saksrelatert e-post, og at den vil bli behandlet på samme måte som annen post.

Arkivet

Direkte tlf.: 22 93 97 89

post@finanstilsynet.no

_____________________________________________________


FINANSTILSYNET
THE FINANCIAL SUPERVISORY
AUTHORITY OF NORWAY

Revierstredet 3, Postboks 1187 Sentrum, 0107 Oslo
Telefon: 22 93 98 00, telefaks: 22 63 02 26
www.finanstilsynet.no

Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sendt: 15. juli 2013 05:13
Til: post
Emne: Klage på Lånekassa

Hei,





jeg har tidligere klaget til dere, på tull fra Nordea, osv.




Og nå klager jeg på Lånekassa, siden de ikke har svart på et brev som jeg sendte de, i mars.



Jeg vedlegger kopi av brevet og håper at dere får ut fingeren nå, (som min stesøster Christell pleide å si, på 80-tallet, ihvertfall).



Mvh.

Erik Ribsskog






Denne e-posten er kun beregnet for den institusjonen eller personen den er sendt til, og kan inneholde taushetsbelagt informasjon.
Dersom e-posten er sendt feil, bes du informere avsender og slette e-posten og eventuelle vedlegg.
Enhver bruk av informasjonen er i tilfelle ulovlig.

This e-mail is intended solely for the use of the individual or organisation to whom it is addressed and may contain confidential information.
If you are not the intended recipient, please notify the sender and then delete the e-mail and any attachments transmitted with it from your system.
Any use of the information in the e-mail and any attachments is in such case strictly prohibited.

Finanstilsynet (The Financial Supervisory Authority of Norway)
Tlf./Tel. (+47) 22 93 98 00
E-post/E-mail: post@finanstilsynet.no
www.finanstilsynet.no











Jeg sendte en anmeldelse til politiet i Bergen





Gmail - Anmeldelse








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Anmeldelse










Erik Ribsskog

<eribsskog@gmail.com>




Mon, Jul 15, 2013 at 6:05 PM





To:
post.hordaland@politiet.no








Hei,

kan jeg skrive en anmeldelse til dere hos politiet i Bergen?
En kar, på et Bergen-debattforum ved nick 'TheGaut', sier at jeg er en 'syk mann'.



(I betydningen sinnsyk, virker det som).


Det vil jeg gjerne anmelde, for æreskrenkelse.

Jeg sender også med skjermbilde, (fra dette debattforumet), som viser det jeg har skrevet ovenfor.

Mvh.

Erik Ribsskog




bergensere.JPG
90K









PS.

Her er vedlegget:

bergensere

Noen bergensere skriver dritt om meg, på et debattforum. Hvis det ikke hadde vært for at politiet ignorerer e-postene mine, så ville jeg ha anmeldt dem for æreskrenkelse

bergensere

http://sellalotrecords.freeforums.org/hjelpes-t3481.html

Hm

ergogroup hm

PS.

Jeg tror at det må være hu fra junior-NM på ski, i 1993, (og Min Bok 3), som tuller:

junior nm på ski

https://www.facebook.com/monica.raaeniversen/about

Mer om PHSO-klage





Gmail - Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]










Erik Ribsskog

<eribsskog@gmail.com>




Mon, Jul 15, 2013 at 2:25 PM





To:
"CARNEY, Rob" <rob.carney@parliament.uk>


Cc:
steve.rotheram.mp@parliament.uk


Bcc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>








Hi,

thank you for your e-mail!

Yes, I've understood that now, that there is another MP here, than it was, when I lived in Leather Lane.

Thanks for the help with explaining this.


I send a copy e-mail to the MP for Walton, so that that office perhaps could have a look, at my recent complaint and the one from May.

(If they have the time).

Thanks again for the e-mail and thanks for the help with the tax-complaint-case a couple of years ago!


Best regards,

Erik Ribsskog


On Mon, Jul 15, 2013 at 1:05 PM, CARNEY, Rob <rob.carney@parliament.uk> wrote:




Dear Mr Ribsskog

Thank you for your reply.

As you are now resident in Liverpool Walton you should approach Steve Rotheram’s office about these matters.

Hope you can make progress shortly.

Regards

Rob





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 15 July 2013 11:54
To: CARNEY, Rob
Cc: ROTHERAM, Steve
Subject: Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]


Hi again,





while I remember it.




I would also like to complain about the the Jobcentre Benefit Centre in Jupiter Drive in Birkenhead.



They've told me, (a woman named Rude there),  that they 'don't respond to e-mails'.

(Which I think isn't right.



If the Jobcentre have an e-mail address, (like they have), then they should respond to e-mails.



Like they respond to letters and phone-calls).



Also, today I got a letter from that Benefit Centre.



And now they claim to not have recieved a letter, which I remember sending them, from the Post Office, in Winslow St., (I think the street-name is), many weeks ago.



So I wanted to complain about the Jobcentre, (and the Post Office/Royal Mail), as well.

(While I remember it).

Regards,

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 15, 2013 at 11:36 AM
Subject: Re: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: "CARNEY, Rob" <rob.carney@parliament.uk>
Cc: steve.rotheram.mp@parliament.uk


Hi,




ok, it said on the leaflet from the Ombudsman that I could send about the complaint, to 'a' MP.

So I thought that meant _any_ MP.



My local MP is the guy who have a small 'MP-building' in Rice Lane, I guess, that is





I thought it would be best to sendt to the MP I've sent about government-complaints to before, since I thought the Ombudsman-leaflet meant I could send to any MP.

(My address is:

10 Keith Courth


Keith Avenue
Liverpool
L4 5XJ

By the way).



Thanks for the reply!

Best regards,

Erik Ribsskog





PS.

It looks like Steve Rotherham is my local MP, from this link:

http://en.wikipedia.org/wiki/Liverpool_Walton_(UK_Parliament_constituency)





So I send a copy e-mail to that MP as well.







On Mon, Jul 15, 2013 at 10:05 AM, CARNEY, Rob <rob.carney@parliament.uk> wrote:



Dear Mr Ribsskog

Thank you for your email to Louise. I reply on her behalf.

Please could you confirm your new address and I can  confirm who your MP is now.

Regards


Rob Carney
Senior Caseworker to Louise Ellman MP

Member of Parliament for Liverpool Riverside & Chair, Commons Transport Select Ctte


rob.carney@parliament.uk
0151 236 2969





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 13 July 2013 22:25
To: ELLMAN, Louise
Cc: Phso Enquiries
Subject: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]




Hi,





I was in contact with you, a couple of years ago, regarding a tax complaint-case.

(When I lived in Leather Lane, in the City Centre).



The PHSO tells me to contact an MP, regarding my complaint-case, from May, regarding problems when I bought an internet-line, from Virgin.

(I now live in Walton.



But it doesn't say in the leaflet from PHSO that it has to be my local MP.



So I thought I could send to you, since I've sent another case to you earlier).



This is about that the PHSO says I have to send my complaint to them through an MP.



Hope this is alright!

Best regards,

Erik Ribsskog







---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, May 2, 2013 at 2:02 PM
Subject: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: Phso Enquiries <phso.enquiries@ombudsman.org.uk>


Hi,


I send about this to you.



The ICO ignores that I've asked them for the e-mail addresses for Virgin and Ofcom.



But ICO don't want to give me this information.



They also don't understand that if Virgin-staff wants to look at your PC.



Then PC means personal computer, and that it has personal information on it.





They want me to prove that the five Virigin-staff that was here, on three different days, in two different weeks, were 'processing' private information about me.




But I can't know what went on, in the Virgin-guys' heads.





But it's clear that by using peoples PC's, they could get access to personal information.




And by going to my flat without an appointment, then they could also get access to personal information, about me, since I then didn't get the time, to prepare my flat, for a visit/'inspection', (or why they went here this many times), by Virgin.



I really wanted to complain to Ofcom, but they didn't have their general enquiery e-mail address, on their website, (only a webform), so I ended up writing to ICO.



Since I don't like webforms that much, because sometimes they don't send back a copy e-mail to the person who uses the form.





Maybe you are more clear at Phso than I think ICO are.






Regarding this case.




Engineers are often very good with computers.

And Virgin had three guys here, (first two), at the same time.



So I was also distracted.





(Because the other guy wanted to use my toilet, and spoke to me a lot).




So I can't know what the engineer did, on my computer, really.





He also pretended he was like Charlie Chaplin, and fell of my chair and broke my printer.






And he drilled an extra hole in the wall.




I think the ICO are unreasonable when they expect me to have noticed everything the engineer did, on my PC, (with the other Virgin-guy also distracting me a bit).





Regards,

Erik Ribsskog







---------- Forwarded message ----------
From: <casework@ico.org.uk>
Date: Thu, May 2, 2013 at 10:43 AM
Subject: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: eribsskog@gmail.com

PROTECT - PERSONAL

 

02 May 2013

Case Review Reference Number RCC0494312
Case Reference Number ENQ0493394

Dear Mr Ribsskog

I write in response to your service complaint and case review of 18 April 2013, which was acknowledged on 18 April 2013.

The Information Commissioner’s duties

Under the Data Protection Act 1998 (DPA), the Information Commissioner has a general duty to give advice about the requirements of the DPA and, under certain circumstances, to investigate DPA related complaints.

It may be helpful for me to first explain the role and scope of the Information Commissioners Office (the ICO) and also explain a little about the legislation that we deal with.

The Information Commissioner is a UK independent supervisory authority reporting directly to the UK Parliament. The Commissioner enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000 within the United Kingdom.

Our case review and service complaints policy

However, where an individual is not satisfied with the way we have handled their DPA related enquiry or complaint, they can ask us to review it, at a more senior level, in accordance with our case review and service complaints policy.


Background

I understand that you contacted this office by email on 04 April 2013 and expressed concern about being unable to find an email address for Ofcom or Virgin Media.  Additionally, you also explained that  Virgin Media staff had visited your flat without a letter
being sent to you confirming an appointment, and that you wanted to complain about this.  You expressed concern that the Virgin Media employees ‘might be breaching your data protection’, and go on to say “this is harassment, I think”.

Our Findings

On 05 April 2013, a response was sent to your enquiry by Ms Holmes, a case officer in the Advice Services Team.  Ms Holmes explained that the matters you had raised do not fall within the remit of the Information Commissioner’s Office.  Issues relating to the
customer service you have received from Virgin Media should be raised with the organisation directly and to assist you, Ms Holmes provided you with a link to the contact page for Virgin Media as well as a link to the Ofcom web page.

On 05 April 2013, I understand that you replied to Ms Holmes and expressed concern that both organisations do not have a general enquiry email address.  As Ms Holmes had already explained to you, if this is a matter of concern to you, you would need to write
to the organisation/s concerned directly.

You go on to ask:

“And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an appointment?”

As Ms Holmes explained in her email to you of 11 April 2013, a Virgin employee entering your flat without an appointment is not an issue which would be covered by the Data Protection Act and you would be best placed to raise your concerns with Virgin Media
directly.

In your response to Ms Holmes of 11 April 2013, you explained that whilst in your flat, Virgin engineers “could get personal information about me”, and “also looked at my PC”.  However, you do not appear to have provided any evidence to show that these individuals
obtained any personal information about you, or that you have raised your concerns in writing with Virgin Media.

You close by asking Ms Holmes to escalate your enquiry to her line manager for a second opinion and ask:

“Wouldn’t it be part of your job to provide me with information like that?”, which I understand relates to the provision of Virgin Media’s general enquiry email address.


Ms Holmes responded to you at length on 18 April 2013.  It is clear from her response that Ms Holmes once again addressed all of your concerns fully and explained that if the Virgin Media engineer did process files on your computer which contained your personal
data, and you did not receive any fair processing information, you should, in the first instance write to Virgin Media directly and outline your concerns.  Ms Holmes explained the complaints process and when and how you could raise a complaint with the Information
Commissioner’s Office.  Ms Holmes reiterated that it is not within the remit of this office to provide you with specific contact information for Virgin Media or Ofcom, although she did provide you with the links to the contact pages of their websites once
more in order to assist you.

Conclusion  

I have reviewed the correspondence on this case in detail and I am satisfied that Ms Holmes answered your enquiry in full and in a satisfactory manner.  In conclusion, I do not uphold your complaint as I consider the Information Commissioner’s Office has fulfilled
its obligations to you by providing you with clear and detailed responses to your email correspondence and has provided you with additional information about how to contact Virgin Media, which in itself is over and above what the organisation is required to
do.

Therefore, please take this letter as our final response in relation to this matter.


We aim to give the best possible service to all of our customers in all of the services we provide.  I am therefore sorry if you feel that we have fallen short of what you expected.


Taking your complaint further

If you believe we have provided you with a poor service, or if you believe we have not treated you properly or fairly then you may be able to complain to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

All complaints to the Ombudsman must be made through an MP.  I would advise you to first call the Ombudsman’s Helpline on
0345 015 4033 to see if they are able to assist you further.

If, however, your complaint relates to the way in which we have interpreted the law then the Ombudsman cannot help you.  If you want to challenge our interpretation of the law, you should consider seeking legal advice.

Yours sincerely
Ms Jenny Manock
Advice Services Manager
First Contact Group
Direct dial number – 01625 545788

     





____________________________________________________________________


The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you
have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please
be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web:
www.ico.org.uk
















UK Parliament Disclaimer:
This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no
liability is accepted for any damage caused by any virus transmitted by this e-mail.














UK Parliament Disclaimer:
This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no
liability is accepted for any damage caused by any virus transmitted by this e-mail.











Mer fra Facebook

lill gustavsen facebook

Jeg må nesten si kondolerer, når det gjelder Mona Røkke. For jeg var og så på et møte, i Drammen, (med økonomilinja, på Sande videregående, skoleåret 1987/88), som Mona Røkke var med i, som forbrukerombud, (sammen med flere fra Drammen handelsforening, eller noe sånt). Jeg syntes kanskje at Mona Røkke virka litt tam, på det møtet, men det var kanskje bare det, at hu var sivilisert, da. Det er mulig

nesten si kondolerer

http://www.vg.no/nyheter/innenriks/norsk-politikk/artikkel.php?artid=10105228

PS.

Jeg så på Wikipedia nå, og det var ikke Mona Røkke, som var forbrukerombud, på den tida:

http://no.wikipedia.org/wiki/Forbrukerombudet

Men jeg mener at hu representerte forbrukermyndighetene, (eller noe sånt), i det nevnte møtet, ihvertfall.

Men det var vår klasseforstander og bed. øk.-lærerinne.

(Ei med kort hår.

I 20-åra, vel).

Som dro oss med, på det her nevnte møtet, da.

Bare for å ta med om det og.

Så sånn var det.

Bare noe jeg tenkte på.

Men men.

Mvh.

Erik Ribsskog

Jeg sendte en Facebook-melding til Wenche Berntsen

wenche berntsen facebook

Har Audi-Monika begynt å jobbe i Mills? Hm

audi mills

Enda mer om PHSO-klage





Gmail - Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]








Gmail



Erik Ribsskog
<eribsskog@gmail.com>










Update/Fwd: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]










Erik Ribsskog

<eribsskog@gmail.com>




Mon, Jul 15, 2013 at 11:54 AM





To:
"CARNEY, Rob" <rob.carney@parliament.uk>


Cc:
steve.rotheram.mp@parliament.uk


Bcc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>








Hi again,

while I remember it.

I would also like to complain about the the Jobcentre Benefit Centre in Jupiter Drive in Birkenhead.

They've told me, (a woman named Rude there),  that they 'don't respond to e-mails'.


(Which I think isn't right.

If the Jobcentre have an e-mail address, (like they have), then they should respond to e-mails.

Like they respond to letters and phone-calls).

Also, today I got a letter from that Benefit Centre.

And now they claim to not have recieved a letter, which I remember sending them, from the Post Office, in Winslow St., (I think the street-name is), many weeks ago.

So I wanted to complain about the Jobcentre, (and the Post Office/Royal Mail), as well.

(While I remember it).

Regards,

Erik Ribsskog


---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Jul 15, 2013 at 11:36 AM
Subject: Re: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: "CARNEY, Rob" <rob.carney@parliament.uk>
Cc: steve.rotheram.mp@parliament.uk


Hi,



ok, it said on the leaflet from the Ombudsman that I could send about the complaint, to 'a' MP.

So I thought that meant _any_ MP.

My local MP is the guy who have a small 'MP-building' in Rice Lane, I guess, that is

I thought it would be best to sendt to the MP I've sent about government-complaints to before, since I thought the Ombudsman-leaflet meant I could send to any MP.

(My address is:

10 Keith Courth

Keith Avenue
Liverpool
L4 5XJ

By the way).

Thanks for the reply!

Best regards,

Erik Ribsskog

PS.

It looks like Steve Rotherham is my local MP, from this link:


http://en.wikipedia.org/wiki/Liverpool_Walton_(UK_Parliament_constituency)

So I send a copy e-mail to that MP as well.



On Mon, Jul 15, 2013 at 10:05 AM, CARNEY, Rob <rob.carney@parliament.uk> wrote:



Dear Mr Ribsskog

Thank you for your email to Louise. I reply on her behalf.

Please could you confirm your new address and I can  confirm who your MP is now.

Regards


Rob Carney
Senior Caseworker to Louise Ellman MP

Member of Parliament for Liverpool Riverside & Chair, Commons Transport Select Ctte


rob.carney@parliament.uk
0151 236 2969





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 13 July 2013 22:25
To: ELLMAN, Louise
Cc: Phso Enquiries
Subject: PHSO-complaint/Fwd: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]


Hi,





I was in contact with you, a couple of years ago, regarding a tax complaint-case.

(When I lived in Leather Lane, in the City Centre).



The PHSO tells me to contact an MP, regarding my complaint-case, from May, regarding problems when I bought an internet-line, from Virgin.

(I now live in Walton.



But it doesn't say in the leaflet from PHSO that it has to be my local MP.



So I thought I could send to you, since I've sent another case to you earlier).



This is about that the PHSO says I have to send my complaint to them through an MP.



Hope this is alright!

Best regards,

Erik Ribsskog







---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, May 2, 2013 at 2:02 PM
Subject: Complaint about ICO/Fwd: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: Phso Enquiries <phso.enquiries@ombudsman.org.uk>


Hi,


I send about this to you.



The ICO ignores that I've asked them for the e-mail addresses for Virgin and Ofcom.



But ICO don't want to give me this information.



They also don't understand that if Virgin-staff wants to look at your PC.



Then PC means personal computer, and that it has personal information on it.





They want me to prove that the five Virigin-staff that was here, on three different days, in two different weeks, were 'processing' private information about me.




But I can't know what went on, in the Virgin-guys' heads.





But it's clear that by using peoples PC's, they could get access to personal information.




And by going to my flat without an appointment, then they could also get access to personal information, about me, since I then didn't get the time, to prepare my flat, for a visit/'inspection', (or why they went here this many times), by Virgin.



I really wanted to complain to Ofcom, but they didn't have their general enquiery e-mail address, on their website, (only a webform), so I ended up writing to ICO.



Since I don't like webforms that much, because sometimes they don't send back a copy e-mail to the person who uses the form.





Maybe you are more clear at Phso than I think ICO are.






Regarding this case.




Engineers are often very good with computers.

And Virgin had three guys here, (first two), at the same time.



So I was also distracted.





(Because the other guy wanted to use my toilet, and spoke to me a lot).




So I can't know what the engineer did, on my computer, really.





He also pretended he was like Charlie Chaplin, and fell of my chair and broke my printer.






And he drilled an extra hole in the wall.




I think the ICO are unreasonable when they expect me to have noticed everything the engineer did, on my PC, (with the other Virgin-guy also distracting me a bit).





Regards,

Erik Ribsskog







---------- Forwarded message ----------
From: <casework@ico.org.uk>
Date: Thu, May 2, 2013 at 10:43 AM
Subject: Protect - Response from the Information Commissioner's Office[Ref. RCC0494312]
To: eribsskog@gmail.com



PROTECT - PERSONAL

 

02 May 2013

Case Review Reference Number RCC0494312
Case Reference Number ENQ0493394

Dear Mr Ribsskog

I write in response to your service complaint and case review of 18 April 2013, which was acknowledged on 18 April 2013.

The Information Commissioner’s duties

Under the Data Protection Act 1998 (DPA), the Information Commissioner has a general duty to give advice about the requirements of the DPA and, under certain circumstances, to investigate DPA related complaints.

It may be helpful for me to first explain the role and scope of the Information Commissioners Office (the ICO) and also explain a little about the legislation that we deal with.

The Information Commissioner is a UK independent supervisory authority reporting directly to the UK Parliament. The Commissioner enforces and oversees the Data Protection Act 1998 and the Freedom of Information Act 2000 within the United Kingdom.

Our case review and service complaints policy

However, where an individual is not satisfied with the way we have handled their DPA related enquiry or complaint, they can ask us to review it, at a more senior level, in accordance with our case review and service complaints policy.


Background

I understand that you contacted this office by email on 04 April 2013 and expressed concern about being unable to find an email address for Ofcom or Virgin Media.  Additionally, you also explained that  Virgin Media staff had visited your flat without a letter
being sent to you confirming an appointment, and that you wanted to complain about this.  You expressed concern that the Virgin Media employees ‘might be breaching your data protection’, and go on to say “this is harassment, I think”.

Our Findings

On 05 April 2013, a response was sent to your enquiry by Ms Holmes, a case officer in the Advice Services Team.  Ms Holmes explained that the matters you had raised do not fall within the remit of the Information Commissioner’s Office.  Issues relating to the
customer service you have received from Virgin Media should be raised with the organisation directly and to assist you, Ms Holmes provided you with a link to the contact page for Virgin Media as well as a link to the Ofcom web page.

On 05 April 2013, I understand that you replied to Ms Holmes and expressed concern that both organisations do not have a general enquiry email address.  As Ms Holmes had already explained to you, if this is a matter of concern to you, you would need to write
to the organisation/s concerned directly.

You go on to ask:

“And isn’t it a breach on my Data Protection, when a Virgin-guy wants to go in to my flat, without an appointment?”

As Ms Holmes explained in her email to you of 11 April 2013, a Virgin employee entering your flat without an appointment is not an issue which would be covered by the Data Protection Act and you would be best placed to raise your concerns with Virgin Media
directly.

In your response to Ms Holmes of 11 April 2013, you explained that whilst in your flat, Virgin engineers “could get personal information about me”, and “also looked at my PC”.  However, you do not appear to have provided any evidence to show that these individuals
obtained any personal information about you, or that you have raised your concerns in writing with Virgin Media.

You close by asking Ms Holmes to escalate your enquiry to her line manager for a second opinion and ask:

“Wouldn’t it be part of your job to provide me with information like that?”, which I understand relates to the provision of Virgin Media’s general enquiry email address.


Ms Holmes responded to you at length on 18 April 2013.  It is clear from her response that Ms Holmes once again addressed all of your concerns fully and explained that if the Virgin Media engineer did process files on your computer which contained your personal
data, and you did not receive any fair processing information, you should, in the first instance write to Virgin Media directly and outline your concerns.  Ms Holmes explained the complaints process and when and how you could raise a complaint with the Information
Commissioner’s Office.  Ms Holmes reiterated that it is not within the remit of this office to provide you with specific contact information for Virgin Media or Ofcom, although she did provide you with the links to the contact pages of their websites once
more in order to assist you.

Conclusion  

I have reviewed the correspondence on this case in detail and I am satisfied that Ms Holmes answered your enquiry in full and in a satisfactory manner.  In conclusion, I do not uphold your complaint as I consider the Information Commissioner’s Office has fulfilled
its obligations to you by providing you with clear and detailed responses to your email correspondence and has provided you with additional information about how to contact Virgin Media, which in itself is over and above what the organisation is required to
do.

Therefore, please take this letter as our final response in relation to this matter.


We aim to give the best possible service to all of our customers in all of the services we provide.  I am therefore sorry if you feel that we have fallen short of what you expected.


Taking your complaint further

If you believe we have provided you with a poor service, or if you believe we have not treated you properly or fairly then you may be able to complain to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

All complaints to the Ombudsman must be made through an MP.  I would advise you to first call the Ombudsman’s Helpline on
0345 015 4033 to see if they are able to assist you further.

If, however, your complaint relates to the way in which we have interpreted the law then the Ombudsman cannot help you.  If you want to challenge our interpretation of the law, you should consider seeking legal advice.

Yours sincerely
Ms Jenny Manock
Advice Services Manager
First Contact Group
Direct dial number – 01625 545788

     





____________________________________________________________________


The ICO’s mission is to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

If you are not the intended recipient of this email (and any attachment), please inform the sender by return email and destroy all copies. Unauthorised access, use, disclosure, storage or copying is not permitted.
Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause you distress. If you
have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
Any email including its content may be monitored and used by the Information Commissioner's Office for reasons of security and for monitoring internal compliance with the office policy on staff use. Email monitoring or blocking software may also be used. Please
be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
The Information Commissioner's Office cannot guarantee that this message or any attachment is virus free or has not been intercepted and amended. You should perform your own virus checks.
__________________________________________________________________

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 Fax: 01625 524 510 Web:
www.ico.org.uk












UK Parliament Disclaimer:
This e-mail is confidential to the intended recipient. If you have received it in error, please notify the sender and delete it from your system. Any unauthorised use, disclosure, or copying is not permitted. This e-mail has been checked for viruses, but no
liability is accepted for any damage caused by any virus transmitted by this e-mail.













Policy for kommentarer


Anonyme kommentarer, blir slettet, (etter en del problemer, med nettmobbing osv.).

Hvis du har et vanlig navn, så skriv gjerne noe, som skiller deg, fra andre, med samme navn, (sånn at det er klart, hvem som skriver).

Kommentarer som inneholder trakassering, (og som ikke holder seg, til temaet, i blogg-posten), blir bare slettet, (og ikke publisert).

Mvh.

Erik Ribsskog

PS.

For å eventuelt legge inn kommentar, så trykk på linken, til blogg-posten, (så kommer det opp et felt, hvor man kan kommentere).

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