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mandag 8. september 2014

Jeg sendte en e-post til Cisas

Erik Ribsskog
Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]

Erik Ribsskog Mon, Sep 8, 2014 at 4:05 PM
To: CISAS
Cc: CollectionsAccountReview@virginmedia.co.uk, casework@ico.org.uk, customers@moorgroup.com, Q&A
Hi,

I think I've complained to Cisas already.

So I wanted to escalate to your line-manager, for a second opinion, please.

Erik Ribsskog


On Mon, Sep 8, 2014 at 3:41 PM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
> Thank  you for your e-mails.
>
> We note the points and concerns you have raised.
>
> CISAS is an Ofcom-approved redress scheme which individuals and small businesses of up to 10 employees (customers) can use to settle disputes with telecommunications providers that are subscribers to the scheme.
>
> CISAS can only consider complaints about communication services, billing and customer services issues between service providers and their customers.
>
> To use our service you must make a formal application after you have exhausted the Company's complaints procedure. Applications can be made through our website. Alternatively you can submit your application by email or post. We note you state that you have encountered issues complaining to Virgin. You may contact in writing at:
>
> Caroline Probert
> Virgin Media
> Po Box 333
> Matrix Court
> Swansea
> SA7 9BB
>
> Email : TacticalTeam@virginmedia.co.uk
>
> In order for CISAS to consider your complaint, you will need to show that you have been in dispute with the company for a minimum of 8 weeks (but no more than 12 months). However if the company has provided you with their final response, you can make an application to use CISAS immediately.
>
> If the matter remains unresolved , please submit an application along with your supporting documents in due course.
>
> Kind regards,
>
> Jean-Marie Sadio BA (Hons) Bsc ( Hons) ACIarb
> IDRS Limited / CISAS
> CISAS
> International Dispute Resolution Centre
> 70 Fleet Street
> London
> EC4Y 1EU
> www.cisas.org.uk / www.idrs.org.uk
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08 September 2014 01:10
> To: CISAS
> Cc: CollectionsAccountReview@virginmedia.co.uk; Q&A; casework@ico.org.uk; customers@moorgroup.com
> Subject: Update/Fwd: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
>
> Hi,
>
> I send you a letter I got the other day, (to do with this case), from Moorcroft Debt Recovery Limited.
>
> I asked Virgin to 'freeze' the case, untill I've heard back, from you, the Ombudsmen.
>
> (Since I don't think this debt is 'real'.
>
> It's Virgin who owes me money, I think, (for distroying my wall, etc).
>
> Like I've explained about, in the forwarded e-mails).
>
> But Virgin didn't want to listen, it seems.
>
> And they were unreasonable, (I think I have to say), and have contaced a debt recovery company, about me, it seems.
>
> So this I wanted to update about.
>
> And I send a copy e-mail, to the mentioned debt recovery company.
>
> So that they'll freeze the case,  (hopyfully), untill this case is finished, with the Government ombudsmen, (Cisas, etc).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Tue, Sep 2, 2014 at 5:26 PM
> Subject: Complaint about Virgin and ICO/Fwd: Response from ICO regarding Virgin Media[Ref. RFA0550287]
> To: info@cisas.org.uk
> Cc: CollectionsAccountReview@virginmedia.co.uk, Q&A <contactus@stepchange.org>, casework@ico.org.uk
>
>
> Hi,
>
> I send this compaint on to you now.
>
> ICO wants me to go through Virgin's internal comlaint-procedure.
>
> But I don't think I have to do this, (to get ICO to look at my compaint).
>
> This is because, that Virgin doesn't have their general enquiery e-mail-address, on their website.
>
> (The e-mail-address, that I use, to copy them now, is one they've used, in an e-mail they sent me, around a year, after that I wanted to complain about them, to Ofcom, who also didn't have their general enquiery e-mail-address, on their website, if I remember it right).
>
> If the company, (Virgin), don't have their general enquiery e-mail-address, on their website.
>
> Then they send a message, that they don't want correspondence, I think.
>
> So then it seems absurd, that someone wants me to still go through their internal complaint-procedure, (when Virgin makes it that difficult to complain, I think).
>
> Due to this, (that the Virgin complaint ended up with ICO, (I think it was), and not Ofcom, (due to they not having an e-mail-address that was easy to find, on their website, (and I've worked as a Company Researcher, in 2007 and 2008, so I'm used with, that companies have general enquiery e-mail-addresses, on their websited), has delayed the complaint-process, I think.
>
> So this is also a complaint about Ofcom, I have to say.
>
> This is not about the actual complaint, (that Virgin visited my address, like four or five times, to install a broadband-line, with up to three people at a time, when BT only use one visit, and Virgin also distroyed my printer, when they were here, and drilled an extra hole, in the wall, kind of distroying my lounge a bit. And Virgin has also charged me for a lot of months, (July, August, September and parts of October), for internet, even if they disconected the line, around the end of June, so I haven't been able, to use their internet, but have had to buy mobile broadband, from EE/T-mobile. So I expect a monitary compensation, due to that the first Virgin-enigneer, distroyed my printer and my lounge-wall, and due to that I was harassed by Virgin, I think, due to that I got many engineers visiting here, who didn't have an apointment, and who sat on my lounge-floor, infront of the mentioned wall, like they were praying in a mosque, etc. And he didn't have an apointment, (and there were also about two more Virgin-visits, withour apointment), and the internet didn't work, the first month, or so, so this was all in all, very many problems and strange stuff, from Virgin, that I wanted to complain about, but I didn't get the complaint sent right, before almost a year to late, due to that the right e-mail-addresses, weren't published, on the internet, and ICO didn't want to send the e-mails on to Ofcom, the way I remember it.
> Something like that).
>
> Please just contact me, if you have any questions, to do with my complaint!
>
> Best regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From:  <casework@ico.org.uk>
> Date: Tue, Sep 2, 2014 at 2:46 PM
> Subject: Response from ICO regarding Virgin Media[Ref. RFA0550287]
> To: eribsskog@gmail.com
>
>
> 2 September 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your further correspondence dated 1 September 2014 regarding Virgin Media.
>
> The email you sent to Virgin Media on the 31 August seems to be related to your Virgin Media account and your dispute surrounding the bills for July through to October, this dispute is not a data protection issue. The email doesn’t seem to address the issue that you believe a separate account has been set up fraudulently in your name.
>
> As previously mentioned in my correspondence, it is part of our complaints policy that you bring this issue to the attention of the organisation first, and then to allow 28 days for them to respond.
>
> If you remain dissatisfied upon receipt of a response from Virgin Media, and for us to consider your complaint further we would require the following:
>
>
>
> A copy of your complaint to Virgin Media raising the issue of the account that has been set up in your name fraudulently.
> A copy of any response you may receive from Virgin Media.
>
>
> Although we are unable to progress this matter without this information, if you are unhappy with my response you can ask for this to be reviewed.
> You can access the case review form through the following link:
>
> http://ico.org.uk/concerns/complaints_and_compliments/complain-about-us
>
> I am sorry that we can be of no further assistance at this stage.
>
> Yours sincerely
>
> Sarah Timperley – Case Officer
> Information Commissioner’s Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
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>
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>
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Overhørte på Rimi Bjørndal, (jeg jobbet som butikksjef/leder i ti år, i mange forskjellige butikker), i 2003, at jeg var forfulgt av 'mafian', mm. Har etter dette ikke fått rettighetene mine, i mange saker. Blogger derfor om problemer med å få rettigheter, mm. Mine memoarer, (Min Bok 1-10), kan også finnes på johncons-blogg, (se: 'Etiketter'). Jeg blogger også om slektsforskning, (etter at min danskfødte mormor, som var etter adelige/kongelige, døde i 2009). Har også vært såvidt innom Høyre/Unge Høyre, i sin tid. Har også studert informasjonsbehandling/IT/Computing, (på NHI, HiO IU og University of Sunderland). Har også bakgrunn fra handel og kontor, (grunnkurs, økonomi med markedsføring og data). Er/var også i Heimevernet, (etter at jeg ble overført dit, etter førstegangstjeneste i infanteriet, (og en rep-øvelse i mob-hæren), i forbindelse med omorganiseringer, i Forsvaret, etter den kalde krigen). Blir også utsatt for mye nettmobbing, mm. johncons-blogg, (og mine memoarer og nettbutikk), er kjent fra TV-programmet Tweet4Tweet, i 2012, (selv om jeg måtte klage, for programmet var veldig useriøst/nedlatende, mm.).

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