johncons: 29. mars 2011

Gmail - Customer Reference Number: 8500 3847 0223 - Letter reference: CMN/DCL/DN01/Fwd: Your reply from British Gas (KMM3434402V85770L0KM)

Erik Ribsskog
<eribsskog@gmail.com>

Customer Reference Number: 8500 3847 0223 - Letter reference: CMN/DCL/DN01/Fwd: Your reply from British Gas (KMM3434402V85770L0KM)

Erik Ribsskog
<eribsskog@gmail.com>

Tue, Mar 29, 2011 at 10:23 PM

To:
customer.service@contactus.britishgas.co.uk

I've also sent about this earlier, so why do I have to send it again?

Is this harassment?

The figure on the bill says that my bill of £90.91 is overdue.

But my bill was on £53.

Then you changed it to £120, I think it was, (it was more than £100, I remember, and I can't afford to pay that much on my budget).

Where do you take this £90 from?

Well it doesn't matter, I've switched now anyway.

But please stop inventing figures, so to speak :)

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Tue, Mar 29, 2011 at 10:14 PM
Subject: Customer Reference Number: 8500 3847 0223 - Letter reference: CMN/DCL/DN01/Fwd: Your reply from British Gas (KMM3434402V85770L0KM)
To: customer.service@contactus.britishgas.co.uk

Hi,

I'm refering to your letter from 24/3.

I've switched to Swalec now.

Regarding the arrears, I'm on a budget in co-operation, with the CCCS, since I'm unemployed.

I've started a web-shop now, so I hope I'll be able to pay more later.

But in the mean-time, I can only offer to pay a token-payment, of £5 a month, until I find employment.

I hope this is alright, and I'll try to get to work a lot with the webshop etc., so that I can pay what I owe you, as soon as possible.

In the mean-time I can pay a token-payment of £5, a month, on e.g. giro or Direct Debit.

Hope this is alright!

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk>

Date: Mon, Mar 21, 2011 at 5:37 AM
Subject: Your reply from British Gas (KMM3434402V85770L0KM)
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for the email you sent today about your electricity account.

I would like to let you know that you can always contact us about the prepayment meter. However, if you wish to continue with your credit meter, we can help you in setting up a payment plan to clear the overdue balance from your electricity account. Please give us call on 0800 048 0404* and we will be happy to help.

If you still wish to move to another supplier, please let the new supplier to contact us to initiate the transfer process. Just to let you know that when you change the supplier, it is the new supplier who provides us with the final meter reading. Once we receive the final reading, we will close your account and send you the final bill.

Please contact us should you need any help in the future and thank you for contacting us.

We're listening, so tell us what you think - if you've got a moment please complete my survey to let me know how I've done.

Kind regards

Merista Nadar

Customer Service Advisor

britishgas.co.uk - Looking after your world

We've delivered on our promise and responded to your enquiry within 24 hours.

*Calls free from BT Calling Plan. Mobile and other providers' charges may vary.

We're open weekdays 8am - 8pm and Saturdays 8am - 6pm.

Your enquiry ref: 1390480

Hi, thank you for your e-mail. Well, I've switched to Swalec now. So unless there's any problem with that, from Swalec's side, then I don't think I need a prepayment-meter, (at least not at this time). In that case, I'll get back to you. Thank you very much again for your e-mail. Best regards, Erik Ribsskog

Your Electricity Customer Reference Number: 850038470223

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