Erik Ribsskog
<eribsskog@gmail.com>
RE: Update/Fwd: Complaint/Fwd: Your letter of 5/11, (Your ref: 47998755)
Erik Ribsskog
<eribsskog@gmail.com>
Fri, Nov 23, 2012 at 5:07 PM
To:
Shirley Pyper <shirley.pyper@debt-managers.co.uk>
Hi,
thank you for your e-mail!
I hope I'll be able to make the payments as usual in the future.
I hope I'll be able to make the payments as usual in the future.
(I see in my calender-book here that the next payment is to be paid by Wednesday next week.
And I shouldn't have any problems paying that payment in time).
It's just that I've had some problems with the Jobcentre and the Jobseekers Allowance, in the last months.
But it seems like this is getting sorted now.
If there are any more similar problems in the future, I'm going to try to update you as soon as possible.
Hope this is alright, and sorry again about the problems with this!
Best regards,
Erik Ribsskog
Mr E Ribsskog
10 Keith
Court
Keith
Avenue
Liverpool
L4 5XJ
23rd November 2012
Our ref: 47998755
Dear Mr Ribsskog,
Thank you for emails regarding the above, which has
been passed to me to respond to you directly. All of your comments have been
noted, and your dissatisfaction has been dealt with under our complaints
process. I have attached a copy for your information.
I can confirm that our letter dated the 12th
November 2012 was in the morning post prior to our agent responding to your
email, and therefore the agent was unable to retrieve the letter. However the
agent should have advised you to ignore the letter and for this I do apologise.
Please be assured
that the agent concerned has been given relevant feedback.
As an agency we work
very closely under the guidelines on debt collection practices and ensure wefollow these stringently. DML prides itself on compliance,
working with organisations such as the CSA and OFT in order to collect
ethically and responsibly.
I can confirm that
we are in receipt of your recent payment, and I can advise that the accountwill be monitored by me in the future. If you have any further queries please
do not hesitate to contact me on 01709 758410 or by email to the address below.
The attached link to the Financial Ombudsman Service
advises you how to complain within the next six months, if you feel we have notassisted you in resolving this matter. Their web details are as follows:
http://www.fos.org.uk/
Yours sincerely,
Shirley
Pyper
Ms Shirley Pyper
Complaints Manager
Debt Managers Ltd
01709 758410
______________________________
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 20 November 2012 08:06
To: Contact
Subject: Update/Fwd: Complaint/Fwd: Your letter of
5/11, (Your ref: 47998755)
Hi,
I just wanted to update about that I've finally got
some money on my bank-account now, so I've gotten to pay the earlier mentioned
bill.
Sorry about the delay with this!
Best regards,
Erik Ribsskog
PS.
I attach a scanned copy of the receipt for this
payment.
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Nov 16, 2012 at 2:56 AM
Subject: Complaint/Fwd: Your letter of 5/11, (Your
ref: 47998755)
To: contact@dmpay.co.uk
Cc: Q&A <contactus@cccs.co.uk>
Hi,
I'm refering to your letter from 12/11, (which I
attach), which I recieved two days ago.
You write: 'You have failed to respond to the Default
Notice that was sent to you recently'.
This isn't true.
I sent you an e-mail on 8/11 about this.
(See the forwarded e-mail below).
So I wanted to please complain on that your company is
disorganised.
One hand don't seem to know what the other hand does,
(so to speak).
Perhaps you would be so kind as to delete my debt with
you?
(To compensate for wasting my time here).
Hope this alright!
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Nov 8, 2012 at 10:49 PM
Subject: Your letter of 5/11, (Your ref: 47998755)
To: contact@dmpay.co.uk
Cc: Contact-Us
<Contact-Us@jobcentreplus.gsi.
<CONTACT-US@dwp.gsi.gov.uk>
Hi,
I'm refering to your letter from 5/11, which I attach.
The Jobcentre haven't sent me my five latest
Jobseekers Allowance-payments, for no good reason.
I do my Jobseeking like the Jobcentre have previously
told me they want me to do it, every week.
I have not been informed by the Jobcentre when they
are going to start sending me my Jobseekers Allowance again.
And I no money for cutting my hair, or taking the
train to job-interviews eighter.
So maybe Barclays can give me a loan, untill someone
have cleaned the problems at the Jobcentre up?
I also have an insurance-case against Barclays, since
where I used to live, in Leather
Lane, in Liverpool,
(untill August last year), I was thrown out, after I wasn't sent a letter, for
a court-hearing, so most of my stuff was kept by the landlord, after the Police
broke in to my flat.
But I don't have money to buy stamps, so I haven't
gotten to send about this to Barclays insurance-department.
But you are perhaps a department of Barclays?
Then perhaps you could send about this to Barclays
Bank, (the loan-application), and Barclays Insurance, (about the problems in Leather Lane, with
the Landlord there).
I'll pay the bill as soon as I get some money.
Sorry about the problems with this!
Yours sincerely,
Erik Ribsskog
Any views or opinions are solely those of the author and do not necessarily represent those of the Company
------------------------------
The information transmitted is confidential and intended only for the person or entity to which it is addressed and may contain confidential and/or legally privileged material. If you are not the intended recipient of this message, please notify the sender immediately and confirm to us that it has been destroyed. You are strictly prohibited from using , copying or disseminating this message or any information it contains to anyone other than the intended recipient.
Debt Managers Ltd. Registered in Scotland (registered no. 219618).
Registered Office: 12 Hope Street, Edinburgh, EH2 4DB
