Enda en e-post til LGO

Erik Ribsskog
<eribsskog@gmail.com>

---

Case ID - 12019055

---

Erik Ribsskog

<eribsskog@gmail.com>




Fri, Feb 15, 2013 at 2:27 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>







Hi,

ok, I'm now only copying you the e-mail to Liverpool City Council, (perhaps it's possible to understand then):

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

at the end of last week, I recieved a long letter, about this, from the Council.

The letter was largely rubbish, I think I have to say.

I'll try to index my complaints.

1.

You say my claim for Income Support is 'out of date'.

Where as the Department of Work and Pensions have let me update about my finances for my business many months later.

What counts is when I get aware of what Income Support is.

I have been self-employed and I haven't had a fixed monthly income, so I couldn't tell you about how much I'd earn, right away.

I'm also from Norway, and don't know about Income Support, since Norwegian newspapers don't write about the British society in detail.

Also, my uncle in Norway, Martin Ribsskog, once told me, that a doctor had given him compensation, years later, when he didn't know about a Government programme.

So then it should be like this, in this case as well, I think.

This with just saying 'out of date', is like something Balderick in Black Adder would have said.

Please don't f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.

If you don't like it then have a go at your politicians instead of having a go at normal people.

I've also contacted you about Income Support earlier, in 2010, but then you didn't reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.

2.

You say that you became aware of that I was un-employed when I contacted you about Income Support, in 2010.

But I called you in November 2008 about this, so you are clearly lieing.

You probably write this so as to label me long time unemployed so that moralists are going to mess with me.

Like Baldrick in Black Adder, to get someone Christian to mess with someone, etc.

3.

You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn't put all the debt, on that account.

When I moved from Liverpool, to Sunderland, earlier this year, then suddently around £500 more debt, turned up.

This means someone have messed with my Council Tax-account, I think.

Is Balderick from Black Adder working for you?

Is it the Vatican who don't like me?

(I remember a woman standing outside of the vatican 'embassy' in London, blowing sigarette smoke on me, when I went to the Norwegian embassy, in 2007, with an employment case against Bertelsmann Arvato Microsoft Scandinavian Product Activation, which the Merseyside Police had stopped answering me about).

Are the Vatican controlling the Liverpool City Council and messing with me because I'm from a protestant country, (Norway), and making secret files there?

What's going on?

Erik Ribsskog

---------- Forwarded message ----------
From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr. Ribsskog,

Thank you for your e-mail about housing benefit.

I have forwarded the details to the benefits service. They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Shirley

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233.  (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

--- Original Message ---
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 18/10/11 15:28:14 o'clock BST
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Subject: Re: Complaint/Fwd: Case ID - 11012993

Hi,

thank you very much for your reply!

Actually, I also think I should have gotten Income-support. Concil-Tax Benefit and Housing Allowance, from when I was Self Employed, between March 2007 and November 2008.

Since I didn't earn that much then.

Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

On Tue, Oct 18, 2011 at 12:24 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr Ribsskog.

Thank you for your e-mail about your council tax complaint.

I have forwarded the details to the service area that will be able to help you with this.  They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Kim

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233.  (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

--- Original Message ---
From: Erik Ribsskog <eribsskog@gmail.com>

Received: 17/10/11 15:12:42 o'clock BST
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

CC:Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Complaint/Fwd: Case ID - 11012993

Hi,

the Council are charging me for Council-tax, (around £511), which I've paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).

Regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Angie Lecuyer <A.Lecuyer@lgo.org.uk>

Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID - 11012993
To: "eribsskog@gmail.com" <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email. You still need to complain to the council first I’m afraid. If you would like to discuss the complaints process in more detail you can contact the advice team on 0300 0610614 and an advisor will try and help you.

Kind Regards

Angie Lecuyer

Customer Service Adviser | Tel: 0300 061 0614

The Oaks No 2 | Westwood Way | Westwood Business Park | Coventry | CV4 8JB |

www.lgo.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID - 11012993

Hi,

I was wondering, before I contact the Council.

Are you aware of that the Parliamentary Ombudsman refered me to the LGO?

I've already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.

Thanks in advance for clearing up about this!

Yours sincerely,

Erik Ribsskog

On Thu, Oct 13, 2011 at 2:32 PM, <advice@lgo.org.uk> wrote:

13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.  
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

Yours sincerely

Angie LecuyerCustomer Service Adviser

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.



______________________________________________________________________
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On Fri, Feb 15, 2013 at 2:21 PM, <advice@lgo.org.uk> wrote:

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

I have not accused you of committing a crime. I have asked repeatedly if you could confirm whether or not you have made a claim for the back dated benefit. As previously explained, my reason for asking this is because you may have a right to appeal if you have made an actual claim and had a formal decision. So far you have refused to answer this question so I am unable to offer the appropriate advice.

I cannot assist you if you are unable to answer questions or keep sending us information about a complaint with the Job Centre from 2011. Please feel free to contact the Parliamentary Ombudsman but as they do not deal with complaints about councils it is unlikely that they will be able to assist you.
Yours sincerely
Katherine Jordan
Intake Team Leader

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Jeg sendte enda en e-post til LGO

Erik Ribsskog
<eribsskog@gmail.com>

---

Case ID - 12019055/Fwd: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>

---

Erik Ribsskog

<eribsskog@gmail.com>




Fri, Feb 15, 2013 at 2:14 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>







Hi,

after looking at this e-mail now, I think I have to say I complained formally about this to the Council, in 2011.

(Even if I was a bit frusterated at the time, after being thrown out, unfairly I thought, from my appartment in Leather Lane, in Liverpool and University of Sunderland's Clanny House).

Sorry that it takes a bit of time for me to find this, it's been a lot of correspondence going on, between the Council and myself.

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Nov 9, 2011 at 3:41 PM
Subject: Council Tax/Fwd: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Contact-Us@jobcentreplus.gsi.gov.uk, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

Liverpool City Council sent me a letter the other day, saying that they want to deduct money, from my Jobseekers Allowance.

However, those arrears are part of an ongoing complaint-case I have against the Liverpool City Council which have even been with the Parliamentary Ombudsman.

To not make this more complicated than necessary, I ask the Jobcenter to wait untill that case is settled, with withdrawing money.

I ask the Parliamentary Ombudsman for more advice regarding this case, as the Liverpool City Council have closed the complaint-file ten days after sending the long letter refered to in the forwareded e-mail, which I think is much to early, and as far as I remember it this breaches the Liverpool City Councils own Complaint Procedure.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Mon, Nov 7, 2011 at 5:58 PM
Subject: Complaint about Council tax complaint/Fwd: Your housing benefit enquiry <<#22175-137133#>>
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Cc: Phso Enquiries <phso.enquiries@ombudsman.org.uk>

Hi,

at the end of last week, I recieved a long letter, about this, from the Council.

The letter was largely rubbish, I think I have to say.

I'll try to index my complaints.

1.

You say my claim for Income Support is 'out of date'.

Where as the Department of Work and Pensions have let me update about my finances for my business many months later.

What counts is when I get aware of what Income Support is.

I have been self-employed and I haven't had a fixed monthly income, so I couldn't tell you about how much I'd earn, right away.

I'm also from Norway, and don't know about Income Support, since Norwegian newspapers don't write about the British society in detail.

Also, my uncle in Norway, Martin Ribsskog, once told me, that a doctor had given him compensation, years later, when he didn't know about a Government programme.

So then it should be like this, in this case as well, I think.

This with just saying 'out of date', is like something Balderick in Black Adder would have said.

Please don't f*ck around, Norwegians hate being treated like that, and you are in the EU now, eighter you like it or not.

If you don't like it then have a go at your politicians instead of having a go at normal people.

I've also contacted you about Income Support earlier, in 2010, but then you didn't reply at all, you just moved my debt back from the Bailiff, or at least part of the debt, since you have kept my dept on one Bailiff account and one secret account it seems.

2.

You say that you became aware of that I was un-employed when I contacted you about Income Support, in 2010.

But I called you in November 2008 about this, so you are clearly lieing.

You probably write this so as to label me long time unemployed so that moralists are going to mess with me.

Like Baldrick in Black Adder, to get someone Christian to mess with someone, etc.

3.

You moved my debt, to be withdrawn, from my Jobseekers Allowance, in 2010, but you didn't put all the debt, on that account.

When I moved from Liverpool, to Sunderland, earlier this year, then suddently around £500 more debt, turned up.

This means someone have messed with my Council Tax-account, I think.

Is Balderick from Black Adder working for you?

Is it the Vatican who don't like me?

(I remember a woman standing outside of the vatican 'embassy' in London, blowing sigarette smoke on me, when I went to the Norwegian embassy, in 2007, with an employment case against Bertelsmann Arvato Microsoft Scandinavian Product Activation, which the Merseyside Police had stopped answering me about).

Are the Vatican controlling the Liverpool City Council and messing with me because I'm from a protestant country, (Norway), and making secret files there?

What's going on?

Erik Ribsskog

---------- Forwarded message ----------
From: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Date: Tue, Oct 18, 2011 at 8:07 PM
Subject: Your housing benefit enquiry <<#22175-137133#>>
To: eribsskog@gmail.com

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr. Ribsskog,

Thank you for your e-mail about housing benefit.

I have forwarded the details to the benefits service. They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Shirley

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233.  (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

--- Original Message ---
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 18/10/11 15:28:14 o'clock BST
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk>

Subject: Re: Complaint/Fwd: Case ID - 11012993

Hi,

thank you very much for your reply!

Actually, I also think I should have gotten Income-support. Concil-Tax Benefit and Housing Allowance, from when I was Self Employed, between March 2007 and November 2008.

Since I didn't earn that much then.

Is it any way I can please get these money now, since I have arrears now, with a lot of companies, dating back from the time I worked as Self Employed.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

On Tue, Oct 18, 2011 at 12:24 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote:

Your unique reference number is: 137133

Please include your unique reference number in all email communication.

Dear Mr Ribsskog.

Thank you for your e-mail about your council tax complaint.

I have forwarded the details to the service area that will be able to help you with this.  They will respond to you as soon as possible.

If you would like any further assistance on this matter or anything else please let me know via the e-mail address below

Kind regards

Kim

Liverpool Direct

liverpool.direct@liverpool.gov.uk

www.liverpool.gov.uk

P Please consider the environment before printing this e-mail. Thank you

Want free reminders by text of when to put your bins out? Text BINS, your house number and postcode to 62233.  (You will not be charged for any of the reminder messages you receive. An Inbound text message to 62233 will be charged at standard network message rates.)

Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form.

--- Original Message ---
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 17/10/11 15:12:42 o'clock BST
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>

CC:Phso Enquiries <phso.enquiries@ombudsman.org.uk>
Subject: Complaint/Fwd: Case ID - 11012993

Hi,

the Council are charging me for Council-tax, (around £511), which I've paid to Jacobs Bailiff, in Birkenhead, (like the Council asked me to).

Regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Angie Lecuyer <A.Lecuyer@lgo.org.uk>

Date: Mon, Oct 17, 2011 at 9:45 AM
Subject: RE: Case ID - 11012993
To: "eribsskog@gmail.com" <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your email. You still need to complain to the council first I’m afraid. If you would like to discuss the complaints process in more detail you can contact the advice team on 0300 0610614 and an advisor will try and help you.

Kind Regards

Angie Lecuyer

Customer Service Adviser | Tel: 0300 061 0614

The Oaks No 2 | Westwood Way | Westwood Business Park | Coventry | CV4 8JB |

www.lgo.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 14 October 2011 14:55
To: LGOAT Mailbox
Cc: Phso Enquiries
Subject: Re: Case ID - 11012993

Hi,

I was wondering, before I contact the Council.

Are you aware of that the Parliamentary Ombudsman refered me to the LGO?

I've already had a complaint from before, against the Liverpool City Council, and then I just sent e-mails, by the way.

Thanks in advance for clearing up about this!

Yours sincerely,

Erik Ribsskog

On Thu, Oct 13, 2011 at 2:32 PM, <advice@lgo.org.uk> wrote:

13 October 2011
Our ref: 11 012 993
(Please quote our reference when contacting us)
Dear Mr Ribsskog,
Thank you for your complaint against Liverpool City Council (the “Council”).
The law says that, before investigating a complaint, the Ombudsman must normally be satisfied that the Council knows about the complaint and has been given the opportunity to investigate and to reply. Usually, you need to put your complaint through all stages of the Council ’s own complaints process before the Ombudsman can look at it. The attached fact sheet explains this in greater detail.
From the information you have provided it is not clear whether your complaint has been through the Council ’s complaints process. If you have not yet done so, I suggest that you now make a formal complaint, in writing, to the chief executive of the Council. If you are still dissatisfied at the end of the process, you may complain to the Ombudsman.
If you feel that your complaint has already completed the Council ’s complaints process, please call the Advice Team on the number above. It would help if you have with you the Council ’s written response to your complaint when you call as our Adviser will ask you some questions about what the letter says.  
I hope this is of assistance. If we do not hear from you, we will assume that you will make a complaint to the Council, and we will not contact you again.

Yours sincerely
Angie Lecuyer
Customer Service Adviser

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

______________________________________________________________________
This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________


------ Please do not remove your unique tracking number ------
<<#22175-137133#>>
______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

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______________________________________________________________________
This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________



------ Please do not remove your unique tracking number ------
<<#22175-137133#>>
______________________________________________________________________
DISCLAIMER:

The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.

This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection
______________________________________________________________________

Jeg sendte enda en e-post til the Local Government Ombudsman

Erik Ribsskog
<eribsskog@gmail.com>

---

Case ID - 12019055

---

Erik Ribsskog

<eribsskog@gmail.com>




Fri, Feb 15, 2013 at 1:53 PM

To:
advice@lgo.org.uk

Cc:
Phso Enquiries <phso.enquiries@ombudsman.org.uk>







Hi,

ok, but do you really think I want to back-date the claim just because I wonder if I can still get the benefit?

Do you acuse me of crime?

This seems very degenerated to me, so I send it to the Parliamentary Ombudsman.

Perhaps they can look at this case.

Thanks for the e-mails!

Erik Ribsskog

On Fri, Feb 15, 2013 at 1:44 PM, <advice@lgo.org.uk> wrote:

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

Please do not send any further emails relating to your complaint from 2011. As we have advised you on a number of occasions we cannot assist you with this matter.

If you would like to answer the question of whether or not you have made a claim for back dated benefit payments then we will try and assist you.
Yours sincerely
Katherine Jordan
Intake Team Leader

NOTICE - This message contains information intended only for the use of the addressee named above.  If you have received this message in error please advise us at once and do not make any use of the information.

Enda en ny e-post til the Local Government Ombudsman

Erik Ribsskog
<eribsskog@gmail.com>

---

Case ID - 12019055

---

Erik Ribsskog

<eribsskog@gmail.com>




Fri, Feb 15, 2013 at 1:37 PM

To:
advice@lgo.org.uk







Hi,

it seems the Council just stopped replying to me about this:

Erik Ribsskog <eribsskog@gmail.com>

7/13/11

to CONTACT-US, Alan

Hi,

thank you very much for explaining about this!

I have been unemployed, during the recetion now, since November 2008, so I think it's a bit strange, that you did this change with the debt now, after I've been unemployed for more than two years.

But at least I've got that explained now, so that's ok, I guess.

What initisiated this, from me, was that I think I perhaps should have had Income Support, (and perhaps Council Tax-benefit and Housing Allowance), from when I worked as self-employed, as a Company Researcher, on behalf of Packaging Europe, in Norwich, from March 2007 to November 2008.

Could you please tell me if it's to late for me, to apply for Income Support, for the years 2007 and 2008 now?

(Since I think I perhaps was a bit under-paid at Packaging Europe.

If one did the research as thorow as one were told, then one would use hours on one company, (at least in the start), and only gotten paid around £1).

Where as agencies they used must have had another work-instrucs/tariff, I think, since they only added one product, for each company, (I noticed when I reviewed them), when they were meant to put all the products the packaging-company sold, on the database.

Anyhow, I don't think I got the equivalent of minimum-wage in this job.

But I send a copy e-mail to the Jobcentre, since I guess they are the right organisation to bring this up with.

Thanks again for clarifying this!

Best regards,

Erik Ribsskog

On Wed, Jul 13, 2011 at 10:31 AM, Grice, Alan <Alan.Grice@liverpooldirectlimited.co.uk>wrote:

Thank you for your recent email regarding your Council Tax account arrears.

The balance indicated (£532.21) is the total debt outstanding on your account, for the 2007/08 and 2008/09 financial years.

Only the 2007/08 debt had been passed to the bailiffs for recovery: taking into account the payments you have already made, the balance on that part of the debt is the lower amount of £36.50.

It is the Authority's standard policy, when it is confirmed a debtor is in receipt of an appropriate State Benefit, to recall from the bailiffs and set for direct deductions from that benefit. This falls in line with the Authority's anti-poverty strategy policy, where we avoid the most vulnerable citizens incurring additional  costs and fees, and are able to set up an affordable and secure repayment arrangement.

I trust this reply is satisfactory. Should you have any further questions, please do not hesitate to contact us again.


Kind regards,

ALAN GRICE
Revenues Officer
0151 225 3777  

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On Fri, Feb 15, 2013 at 1:15 PM, <advice@lgo.org.uk> wrote:

15 February 2013

Our ref: 12 019 055
(Please quote our reference when contacting us)
Dear Mr Ribsskog,

You have again not answered the question of whether or not you have made a formal claim to the council for a back dated benefit payment.. I do not require copies of the complaints that you made in 2011/2010 as they are no longer of relevance to this complaint.

If you could please answer my question I will be happy  to offer further advice but until then further correspondence regarding your previous complaint will not be responded to.
Yours sincerely
Katherine Jordan
Intake Team Leader

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