Når det gjelder Thor Arild Ødegård aka. Toro, (som jeg skrev en del om, i det forrige kapittelet).
Så var vel han et år eldre enn meg, (mener jeg å huske).
Og jeg mener å huske det, fra den første tida, som jeg jobba, på Rimi Bjørndal.
(Nemlig fra da jeg jobba, som assisterende butikksjef, på Rimi Bjørndal, fra 1996 til 1998).
At Toro, når han satt på bussen, ned til sentrum, (etter jobben, osv.).
Så kunne han si til folk han skravla med sånne ting som at: 'Det har du lest i Natt & Dag'.
Når folk han skravla med, på bussen, (som jeg også tilfeldigvis satt på da), liksom prøvde å være kule, da.
(Noe sånt).
Så Toro var liksom über-kul da, (må man vel si).
(Selv om det vel er første gang, som jeg synes at det passer, å bruke akkurat det ordet).
Noe sånt.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Toro kjente også Sylvani Bricen, forresten.
(Husker jeg at han sa på bussen, (må det vel ha vært), en gang.
Og han hadde også gått i klassen til, (eller vært kamerat med), Kjetil Andre Aamodt, (mener jeg å huske, at Toro nevnte, på bussen ned til sentrum, etter jobben, en gang).
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Og da Toro, (og vel muligens også Thomas Sæther, eller Thomas Kvehaugen).
Nevnte det, at de kjente, Sylvani Bricen.
Så forklarte jeg det, da.
At jeg kjente broren hennes.
Nemlig Marvin Bricen, da.
(Som jo hadde vært lagføreren min, i Geværkompaniet).
For jeg hadde jo sett Sylvani Bricen, på TV, da jeg bodde, på Ungbo.
Og da tenkt det, at det måtte være hu søstera, til Marvin Bricen.
Som han hadde sagt om, en gang, på rommet, til lag 2, tropp 1, (i juli 1992-kontingenten), på Terningmoen.
At søstera hans var så fin, at han nesten fikk vondt, (eller noe sånt).
For hvor mange folk i Norge heter Bricen til etternavn, og er mulatter, liksom.
Nei, det kan vel ikke være så mange, tenkte nok jeg da, (mens jeg så på TV, en gang, mens jeg bodde, på Ungbo).
Men når jeg tenker over det nå.
Så har jeg vel aldri fått bekreftet det, at Sylvani og Marvin Bricen, er søsken.
Men jeg var helt sikker på at det var sånn, da.
(På grunn av det Marvin Bricen sa, (om søstera si), i militæret).
Så da Toro og Thomas Sæther, (eller hvem det var igjen), en gang begynte å 'bable', om Sylvanni Bricen, på bussen.
(Mens jeg satt like ved dem, da).
Så begynte jeg å 'bable' om at jeg kjente broren hennes, (Marvin Bricen), fra militæret osv., da.
Men når jeg tenker på det nå, så burde jeg nok kanskje ha fått denne informasjonen bekreftet, (et eller annet sted).
For dette var jo egentlig bare at jeg la samme to og to, liksom.
Det var jo ikke sånn, at noen faktisk hadde fortalt meg det, at Sylvanni Bricen var søstera til Marvin Bricen.
Det var bare noe jeg hadde tatt for gitt, (etter å plutselig ha sett Sylvani Bricen på TV-skjermen), må jeg innrømme.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Toro sa også det en gang, (husker jeg), at Hanna Østberg, (som jobba i kassa, på Rimi Bjørndal, i 1997 og 1998, må det vel ha vært), var helt gæern, i fylla, (på fester og sånn), da.
Noe sånt.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
David Hjort han kalte Toro for 'El Toro', (husker jeg).
Men hvorfor David Hjort kalte Toro for El Toro, det veit jeg ikke.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Fra den tida, som jeg jobba, som låseansvarlig, på Rimi Bjørndal.
(Nemlig fra sommeren 2002 til desember 2003).
Så pleide Toro å feste en del, nede i Oslo sentrum.
Muligens ved St. Hanshaugen, vel.
(Hvis jeg ikke husker helt feil).
Jeg mener å huske at Toro en del ganger, gikk av 37-bussen, på holdeplassen, før jeg gikk av.
(Noe sånt).
For å feste med en kameratgjeng da, (må det vel ha vært).
Og da klagde vel Toro noen ganger på meg.
Siden jeg ikke festa sammen med noen kameratgjeng, da.
Men istedet satt hjemme, foran PC-en osv., da.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Fra den tida, som jeg jobba, som assisterende butikksjef, på Rimi Bjørndal.
(Nemlig fra 1996 til 1998).
Så hadde Toro leid et utested, (husker jeg), og arrangert en fest, ikke så langt unna der utestedet Blå seinere dukka opp vel, ved Grünerløkka.
(Noe sånt).
Og da var det sånn, (husker jeg), at også halvbroren Axel, ble dratt med dit.
Av Toro, David Hjort og meg da, (må det vel ha vært).
Og før vi dro på det utestedet, så ville Axel absolutt låne hårgele, av meg, (mens vi var i Rimi-leiligheten min, på St. Hanshaugen), husker jeg.
Og jeg brukte egentlig ikke hårgele, men en slags hår-styler, som het Pearl Styler, (fra High Hair, eller noe lignende).
Og jeg pleide bare å ta litt sånn Pearl Styler, på fingrene, og liksom ta det i håret, nederst ved hodebunnen, da.
(Etter at jeg var ferdig å dusje, (om morgenen), da).
Men da vi skulle, på det diskoteket, hvor Toro arrangerte fest.
Så hadde Axel brukt for mye Pearl Styler, da.
Så Axel klagde ganske høyt, 'hele kvelden', på at håret hans hadde blitt seende så rart ut, da.
Siden jeg hadde hatt så rar hårgele liksom, da.
Og nede på dette utestedet, så sa Toro det til meg det, (husker jeg), at: 'Er ikke dette er kult?', (eller noe sånt).
(Etter at Axel, David Hjort og meg, hadde klart å komme oss ned, på det her utestedet, til Toro, da).
Men kult og kult, fru Blom.
Det var vel bare cirka 20-30 ungdommer, som satt på gulvet, langs veggene, i et mørkt lokale.
Og med noe slags høy techno-musikk antagelig, da.
(For Toro var jo en techno-DJ, for å ta med om det og.
Eller rave-DJ, heter det kanskje.
Noe sånt).
Men jeg sa ikke det til Toro, at jeg syntes at folka, på det her utestedet hans, virka litt statiske.
Jeg hadde jo ikke vært der så lenge akkurat heller, (for å si det sånn).
Så det var litt tidlig, (for meg), å gi noe særlig klart svar, om hva jeg syntes, om det her utestedet, (og folka), da.
Og Toro dro meg også med bort til baren, som var på den her club-en hans da, (husker jeg).
Og der solgte han bare en type drikkevarer, nemlig en type flaskeøl, som het 'Red Stripe', (husker jeg at Toro viste meg), for cirka 25-30 kroner flaska, (eller noe sånt), da.
(Og dette var et øl fra Jamaica, (eller noe lignende), da.
Noe sånt).
Av en eller annen grunn.
Så sånn var det.
Bare noe jeg tenkte på.
Men men.
Det var fortsatt mye mer, som hendte, den tida, som jeg bodde, på St. Hanshaugen.
Og dette tenkte jeg at jeg skulle prøve å få skrevet mer om, i de neste kapitlene, av Min Bok 5.
Så vi får se om jeg klarer å få til det.
Vi får se.
mandag 18. februar 2013
Jeg sendte en oppdatering, til Asda
Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Response from ASDA (Ref #000000037015880)
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 4:39 PM
To:
David.Mckenna@asda.co.uk
Hi,
here are two photographs I took, outside Asda Walton, right after I had been refused to shop there, on Saturday 22/12, (by the big security-guard, in his 40's or 50's).
It doesn't seem to be that many custommers there, to me.
(I've also attached a photo were I've put some more light and enhanced the colours, on the photo of the parking and enterance-area, of the shop, in a programme called Photo! Editor.
Since I don't have a blitz, on my a bit old-fashioned digital camera).
Yet, your college Noel Wood, writes this, in his e-mail, from 11/2:
'Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.'.
I can't see that this adds up.
The store didn't look busy, (at all), to me.
Like I wrote in my previous e-mail.
And like I think the photograph I took that day, right after your security-guard refused me to shop there, shows.
At least you can't blame me, for wondering, if you are sincere, (at Asda custommer support).
Can you?
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 18, 2013 at 3:53 PM
Subject: Re: Response from ASDA (Ref #000000037015880)
To: David McKenna <David.Mckenna@asda.co.uk>
Hi,
well, to be honest, I shoped at Asda Bootle twice, last week.
(On Thursday and Friday, I think it must have been).
And on Thursday, one of the staff there, (near the self-service check-outs), did some dance-moves, it seemed.
So that was a bit odd, perhaps.
But the self-service check-outs are constructed a different way, at Asda Bootle.
There one have several groups of around four self-service machines.
Where as on Asda Walton there is only one large group, with like ten or fifteen self-service machines.
And they only have a small passage, for custommers to go throug, before scanning the goods.
It's more open, at Asda Bootle.
There are more passages to go out, in the self-service-department.
So to obstruct the custommers, the staff would have had to be more than one.
Since there are at least two passages, in the self-service-department.
Perhaps the staff, in the self-service-department, should have a chair or something, (so that they didn't have to stand all day).
I remember from working in the fresh-food-departement, on Saturdays, at OBS Triaden, (after starting there as a cashier), that I got tired feet.
When I had to stand all day, (from 9AM to 6PM), on the Saturdays.
On Friday, at Asda Bootle, I overheard that the self-service-staff were coached.
A woman in her 40's or 50's, coached Ashley, (a blond tenage-girl), and Laura, (a brunette teenage-girl).
(Or perhaps I mixed them up).
To switch passages.
So it ended with that the brunette tenage-girl, was standing and starring at me, (I have to say), from the neighbour-passage, while the blond switched, to 'my' passage.
So this was perhaps a bit strange, given my complaints, about Asda Walton, and the 'big' self-service-woman there, (earlier last week).
It was a bit strange that I should be starred at like that, I think.
It seemed this was coached, a the self-service check-out manager-woman, (or something like that).
But I'm very pleased to hear, that things are going to improve, at Asda Walton.
I hope I don't see the carriere-boxes on the floor there again.
(For people to pick carriers from.
While there are no carriers, in any of the 10-15 self-service check-outs).
Because then I thought it was a 'communist-shop', or something.
When I was a boy, (the summer I had my tent birthday), then my father and his brothers, brought their families with them, to Jugoslavia.
Behind the iron-curtain.
And I remember the food-shops there still.
They only had one type of crisps, and one had to buy salt and pepper, to put in the bag, and then shake the crisp-bag, my uncle Håkon said.
Then the crisps would be eatable, (he said).
(But not as good as Norwegian crisps, of course).
But I didn't see boxes of carriers, on the floor, for custommers to grab carriers from, even behind iron-curtain, in communist Easter-Europe.
(Before the Wall fall etc., about a decade later).
So then I was a bit shocked, when I saw that, at Asda Walton, last week, I have to admit.
So they fix that at the same time.
And the first guy who answered me.
He wrote that Asda Walton was very full of custommers, before midnight, Saturday before Christmas.
(When I was refused by the security-guard to shop there, at around 11.45).
But as an earlier Store Manager, and hyper-market-employee.
I think this must have been a lie.
I think I would have seen it, if that was true.
Because i stayed outside Asda Walton, for a couple of minutes, discussing with the security-guard, etc.
And I can't remember seeing a singe customer walking out of the shop, during the time, that I stod outside the shop.
(And the time I walked through the parking-area).
So I wonder at least very much, if that was a lie, that the shop was packed with custommers, right before midnight, the Saturday before Christmas.
At least this didn't seem sincere to me, when I read that e-mail.
Noone at the Asda custommer-service writes 'Sincerely', before their name.
You just writes 'Kind regards'.
So I wonder if you aren't sincere there, and just fabricate a lot of excuses, without really knowing what really happened.
I'm not sure if I'm convinced that the situation isn't like this.
But it's very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the 'gate', to the self-service-checkout-
But it's very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the 'gate', to the self-service-checkout-
Thanks again for updating about this.
Best regards,
Erik Ribsskog
On Mon, Feb 18, 2013 at 2:52 PM, David McKenna <David.Mckenna@asda.co.uk> wrote:
Mr Ribsskog
Thank you for your reply to my colleague Katie's email.
I'm sorry you feel that we've been purposefully making the wrong conclusions to your emails. I'd like to assure you that this certainly isn't the case as we try to put ourselves in our customer's shoes in order to always provide a sincere response and , hopefully, resolution.
Katie has made the General Store Manager at our Walton store aware of your concerns, and I'm sure that thanks to your feedback your experience won't be repeated. I'm pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.
If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.
Kind regards
David McKenna
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge - http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
----Your Original Comments Were----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 February 2013 12:21
To: Katie Pyle
Subject: Re: Response from ASDA (Ref #000000036974146)
Hi,
this wasn't about being watched.
I think I learned at school that people have an intimate-zone.
That woman stands in the way of people, and doesn't 'make herself small', when people wants to walk past her.
That's inpolite I think.
I shopped at Asda Bootle yesterday, and they didn't stand in peoples way like that.
And also there were bags in all the self-service check-outs.
You should also follow the business-manners and call me Mr. Ribsskog, I think.
It's like you are a bunch of hippies if you use the first-name I think.
And you are obviously making wrong conclutions purpously.
You should be sincere, towards your customers, I think.
You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.
Please escalate this as a complaint to your line-manager, and start treating your customers with respect.
Erik Ribsskog
On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn't want to feel like your being watched when doing your shopping.
I've now contacted Carl Davies, the General Store Manager, at Walton. I've passed on all your feedback to Carl and asked him to address all the points you've raised. I'm confident through further coaching and training with my colleagues, the necessary improvements will be made.
My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I'm pleased you've got in touch.
Kind regards
Katie Pyle
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge - http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
----Your Original Comments Were----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)
Hi,
today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.
She was acompanied by a security-guard, (it seemed), and another staff.
It was a bit intimidating, I think.
I've been shopping at other Saintsbury's, Tesco and Asda superstores, and the staff there don't stand in the gate to the self-service check-outs.
I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury's in Kensington.
(The one with a Starbucks inside).
So I think they do it wrong at Asda Walton.
They stand to close to people when they go to the check-out, I think.
I don't go to the shop to have sex with a big shop-woman almost, but to buy food.
Maybe they stand that close to were people walk in Russia, but this is in the western world, isn't it?
Also these 'Russians' hadn't put up the carriers, today.
There were no carriers, at the self-service check-out.
Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.
It's a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>
Hi,
this doesn't make sense to me.
I've worked in retail, in Norway, from 1988 to 2004, that's for sixteen years.
I've even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge -
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the 'subject field.'. This will help us to deal with your response quickly and efficiently.
----Your Original Comments Were----
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I've worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say '24 hours' on a sign, on the shop, when the shop isn't open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
Ok,
so this is only on Saturdays when you close at midnight then, I guess.
Due to the trade-laws.
You should perhaps write that you are open untill 11.45 PM then.
Since I don't know if everybody knows these trade-laws in their head.
In Norway we also have trade-laws.
But we are a bit more flexible, (as I remember it from working in Norway).
There's a similar law in Norway, but we have a different culture regarding this, I guess.
In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.
Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.
(I used to work in a big hyper-market, so I don't need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).
But thanks for your reply anyway.
Regards,
Erik Ribsskog
On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:
Hi Erik
Thanks for taking the time to respond to my colleagues email. I'm replying on Noel's behalf.
I'm sorry you feel that we don't put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.
As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.
Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.
I trust I have been able to clarify as to why we can't allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.
Kind Regards
Rachel Nicholson
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge -
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
Could you please quote the reference number which is in the 'subject field.' This will help us to deal with your response quickly and efficiently.
----Your Original Comments Were----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)
Hi,
this doesn't make sense to me.
I've worked in retail, in Norway, from 1988 to 2004, that's for sixteen years.
I've even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge -
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the 'subject field.'. This will help us to deal with your response quickly and efficiently.
----Your Original Comments Were----
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I've worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say '24 hours' on a sign, on the shop, when the shop isn't open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
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PS.
Her er vedleggene:
Jeg sendte en ny e-post til Asda Walton
Erik Ribsskog
<eribsskog@gmail.com>
Response from ASDA (Ref #000000037015880)
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 3:53 PM
To:
David McKenna <David.Mckenna@asda.co.uk>
Hi,
well, to be honest, I shoped at Asda Bootle twice, last week.
(On Thursday and Friday, I think it must have been).
And on Thursday, one of the staff there, (near the self-service check-outs), did some dance-moves, it seemed.
So that was a bit odd, perhaps.
But the self-service check-outs are constructed a different way, at Asda Bootle.
There one have several groups of around four self-service machines.
Where as on Asda Walton there is only one large group, with like ten or fifteen self-service machines.
And they only have a small passage, for custommers to go throug, before scanning the goods.
It's more open, at Asda Bootle.
There are more passages to go out, in the self-service-department.
So to obstruct the custommers, the staff would have had to be more than one.
Since there are at least two passages, in the self-service-department.
Perhaps the staff, in the self-service-department, should have a chair or something, (so that they didn't have to stand all day).
I remember from working in the fresh-food-departement, on Saturdays, at OBS Triaden, (after starting there as a cashier), that I got tired feet.
When I had to stand all day, (from 9AM to 6PM), on the Saturdays.
On Friday, at Asda Bootle, I overheard that the self-service-staff were coached.
A woman in her 40's or 50's, coached Ashley, (a blond tenage-girl), and Laura, (a brunette teenage-girl).
(Or perhaps I mixed them up).
To switch passages.
So it ended with that the brunette tenage-girl, was standing and starring at me, (I have to say), from the neighbour-passage, while the blond switched, to 'my' passage.
So this was perhaps a bit strange, given my complaints, about Asda Walton, and the 'big' self-service-woman there, (earlier last week).
It was a bit strange that I should be starred at like that, I think.
It seemed this was coached, a the self-service check-out manager-woman, (or something like that).
But I'm very pleased to hear, that things are going to improve, at Asda Walton.
I hope I don't see the carriere-boxes on the floor there again.
(For people to pick carriers from.
While there are no carriers, in any of the 10-15 self-service check-outs).
Because then I thought it was a 'communist-shop', or something.
When I was a boy, (the summer I had my tent birthday), then my father and his brothers, brought their families with them, to Jugoslavia.
Behind the iron-curtain.
And I remember the food-shops there still.
They only had one type of crisps, and one had to buy salt and pepper, to put in the bag, and then shake the crisp-bag, my uncle Håkon said.
Then the crisps would be eatable, (he said).
(But not as good as Norwegian crisps, of course).
But I didn't see boxes of carriers, on the floor, for custommers to grab carriers from, even behind iron-curtain, in communist Easter-Europe.
(Before the Wall fall etc., about a decade later).
So then I was a bit shocked, when I saw that, at Asda Walton, last week, I have to admit.
So they fix that at the same time.
And the first guy who answered me.
He wrote that Asda Walton was very full of custommers, before midnight, Saturday before Christmas.
(When I was refused by the security-guard to shop there, at around 11.45).
But as an earlier Store Manager, and hyper-market-employee.
I think this must have been a lie.
I think I would have seen it, if that was true.
Because i stayed outside Asda Walton, for a couple of minutes, discussing with the security-guard, etc.
And I can't remember seeing a singe customer walking out of the shop, during the time, that I stod outside the shop.
(And the time I walked through the parking-area).
So I wonder at least very much, if that was a lie, that the shop was packed with custommers, right before midnight, the Saturday before Christmas.
At least this didn't seem sincere to me, when I read that e-mail.
Noone at the Asda custommer-service writes 'Sincerely', before their name.
You just writes 'Kind regards'.
So I wonder if you aren't sincere there, and just fabricate a lot of excuses, without really knowing what really happened.
I'm not sure if I'm convinced that the situation isn't like this.
But it's very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the 'gate', to the self-service-checkout-
But it's very fine if they are going to improve at Asda Walton, and stop standing to close, to custommers, who want to pass through the 'gate', to the self-service-checkout-
Thanks again for updating about this.
Best regards,
Erik Ribsskog
On Mon, Feb 18, 2013 at 2:52 PM, David McKenna <David.Mckenna@asda.co.uk> wrote:
Mr Ribsskog
Thank you for your reply to my colleague Katie's email.
I'm sorry you feel that we've been purposefully making the wrong conclusions to your emails. I'd like to assure you that this certainly isn't the case as we try to put ourselves in our customer's shoes in order to always provide a sincere response and , hopefully, resolution.
Katie has made the General Store Manager at our Walton store aware of your concerns, and I'm sure that thanks to your feedback your experience won't be repeated. I'm pleased to hear that there were no further problems at our Bootle store and I hope this goes some way to restoring your faith in our service to our customers.
If you need any further information or have any other comments or queries then please call me or one of my colleagues on 0800 952 0101. Thanks again for writing and letting me help.
Kind regards
David McKenna
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge - http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
----Your Original Comments Were----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 February 2013 12:21
To: Katie Pyle
Subject: Re: Response from ASDA (Ref #000000036974146)
Hi,
this wasn't about being watched.
I think I learned at school that people have an intimate-zone.
That woman stands in the way of people, and doesn't 'make herself small', when people wants to walk past her.
That's inpolite I think.
I shopped at Asda Bootle yesterday, and they didn't stand in peoples way like that.
And also there were bags in all the self-service check-outs.
You should also follow the business-manners and call me Mr. Ribsskog, I think.
It's like you are a bunch of hippies if you use the first-name I think.
And you are obviously making wrong conclutions purpously.
You should be sincere, towards your customers, I think.
You and your collegues feed people with more lies than the Soviet newspapers used to do during the cold war, I think.
Please escalate this as a complaint to your line-manager, and start treating your customers with respect.
Erik Ribsskog
On Thu, Feb 14, 2013 at 11:46 AM, Katie Pyle <Katie.Pyle@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry my colleagues at the self service checkouts stood to close to you and the carrier bags were in a box on the floor. I can understand why this made you feel uncomfortable as you wouldn't want to feel like your being watched when doing your shopping.
I've now contacted Carl Davies, the General Store Manager, at Walton. I've passed on all your feedback to Carl and asked him to address all the points you've raised. I'm confident through further coaching and training with my colleagues, the necessary improvements will be made.
My colleagues are expected to provide a warm and friendly service and to be available to assist at all times. Customers should find it easy to ask a colleague for help however colleagues need to be mindful of our customers needs whilst using our self service checkouts. Your experience is concerning to me, however customer feedback is vitally important to us, so I'm pleased you've got in touch.
Kind regards
Katie Pyle
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge - http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
----Your Original Comments Were----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2013 00:29
To: Noel Wood
Subject: Update/Fwd: Response from ASDA (Ref #000000036930314)
Hi,
today in this shop, a big shop-woman obstructed the passage, to the self-service check-outs.
She was acompanied by a security-guard, (it seemed), and another staff.
It was a bit intimidating, I think.
I've been shopping at other Saintsbury's, Tesco and Asda superstores, and the staff there don't stand in the gate to the self-service check-outs.
I actually lived in London some months, in 2005, and started using the self-service check-outs at Sainsbury's in Kensington.
(The one with a Starbucks inside).
So I think they do it wrong at Asda Walton.
They stand to close to people when they go to the check-out, I think.
I don't go to the shop to have sex with a big shop-woman almost, but to buy food.
Maybe they stand that close to were people walk in Russia, but this is in the western world, isn't it?
Also these 'Russians' hadn't put up the carriers, today.
There were no carriers, at the self-service check-out.
Just a couple of boxes, with carriers, on the floor, for people to grap carriers from.
It's a bit like you train your staff in Russia I think, when I go to the self-service check-out, in this shop.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Feb 11, 2013 at 3:30 PM
Subject: Re: Response from ASDA (Ref #000000036930314)
To: Noel Wood <Noel.Wood@asda.co.uk>
Hi,
this doesn't make sense to me.
I've worked in retail, in Norway, from 1988 to 2004, that's for sixteen years.
I've even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge -
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the 'subject field.'. This will help us to deal with your response quickly and efficiently.
----Your Original Comments Were----
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I've worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say '24 hours' on a sign, on the shop, when the shop isn't open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
Ok,
so this is only on Saturdays when you close at midnight then, I guess.
Due to the trade-laws.
You should perhaps write that you are open untill 11.45 PM then.
Since I don't know if everybody knows these trade-laws in their head.
In Norway we also have trade-laws.
But we are a bit more flexible, (as I remember it from working in Norway).
There's a similar law in Norway, but we have a different culture regarding this, I guess.
In Norway we would have said that if one sold some goods after midnight, then it would be ok if it was just a few minutes.
Besides, I explained to the security-guard, that I was buying much, so I would be out of the shop, before midnight, anyway.
(I used to work in a big hyper-market, so I don't need to walk around the shop for half an hour neceserelly, to buy some dinner, etc).
But thanks for your reply anyway.
Regards,
Erik Ribsskog
On Wed, Feb 13, 2013 at 9:54 AM, Rachel Nicholson <Rachel.Nicholson@asda.co.uk> wrote:
Hi Erik
Thanks for taking the time to respond to my colleagues email. I'm replying on Noel's behalf.
I'm sorry you feel that we don't put our customers first. We pride ourselves on our excellent customer service and I have shared your feedback with Carl Davies, the General Store Manager, at our Walton store as this is vital in order for us to improve the service we offer.
As Noel explained we are unable to trade into the early hours of Sunday morning and therefore we have to ensure all customers are through the checkouts by midnight. Due to this legislation we will ask for our store colleagues to not allow any more customer sin to the store after a certain time to make sure that all customers are through the checkouts by midnight.
Our colleagues will stay later than this in the store but we are unable to serve any customers after this as legally we would then be breaking the law.
I trust I have been able to clarify as to why we can't allow customers through the checkouts after midnight on a Saturday. If you need any further help, please call me or one of my colleagues on 0800 952 0101. Once again thanks for contacting me and allowing me to help.
Kind Regards
Rachel Nicholson
Asda Service Team
Tel: 0800 952 0101
Take the Asda Price Guarantee 10% challenge -
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may not receive a reply. In order to receive a quick response, please contact us using this link, http://your.asda.com/contact-
Could you please quote the reference number which is in the 'subject field.' This will help us to deal with your response quickly and efficiently.
----Your Original Comments Were----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 11 February 2013 15:30
To: Noel Wood
Subject: Re: Response from ASDA (Ref #000000036930314)
Hi,
this doesn't make sense to me.
I've worked in retail, in Norway, from 1988 to 2004, that's for sixteen years.
I've even worked in a big hyper-market, named OBS Triaden, in Lørenskog, in Norway.
Never once did we close early, due to that we had to get the customers out before closing-time.
Why this focus on getting the custommers out before closing-time?
At OBS Triaden we would just work untill all the custommers were out of the shop.
We put the custommers first.
You at Asda seem to put yourselves first then, I think, from your explanation.
Erik Ribsskog
On Mon, Feb 11, 2013 at 3:17 PM, Noel Wood <Noel.Wood@asda.co.uk> wrote:
Hi Erik
Thanks for letting me know about your experience at our Walton store.
I'm sorry the store security guard would not allow you in at 11.45pm when the store was closing at midnight. I can appreciate this is an inconvenience, given it was Christmas and shopping times are limited.
Due to how busy our stores were around Christmas, we had to stop letting customers in so we could get the customers instore through the tills before we closed. It was a decision not taken lightly as we want to keep all our customers happy.
We do advertise some of our stores as 24 hours as they are open from 7am on a Monday morning until midnight on a Saturday. Due to government legislation and holidays, we have to close the stores on Saturday at midnight and early on a Sunday due to trading law.
I copied a link to our store opening times for you to look at.
http://storelocator.asda.com/#
I trust this answers your questions. If I can be of any further help, please feel free to contact either me or one of my colleagues on 0800 952 0101.
Kind regards
Noel
Noel Wood
Asda Service Team
0800 952 0101
Take the Asda Price Guarantee 10% challenge -
http://www.asdapriceguarantee.
Please do not reply to this email. This is not a monitored inbox and you may
not receive a reply. In order to receive a quick response, please contact us
using this link, http://your.asda.com/contact-
reference number which is in the 'subject field.'. This will help us to deal with your response quickly and efficiently.
----Your Original Comments Were----
Your Asda email contact form submission
Submitted: 2013-02-10 14:33:24 +0000
From: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone: 1234
Subject: customer_service
Store Name: Asda Walton
Enquiry:
Hi,
right before Christmas, I went to Asda Walton.
You closed at midnight that day, and I was there at around a quarter to midnight.
Still a security-guard refused me to shop there, since it was only about fifteen minutes to the shops closing-time.
I've worked as a shop manager in Norway, (and was at an Asda information-meeting at Kensington jobcentre in August 2005).
When I closed the (Rimi)-shops in Norway, I waited untill closing-time, before I refused custommers to enter the store.
How do you at Asda practise this, I was wondering?
Also, why does it say '24 hours' on a sign, on the shop, when the shop isn't open 24 hours, in the weekends and holidays, etc.
Best regards,
Erik Ribsskog
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error please accept our apologies & destroy it immediately. *** Walmart Stores, Inc. Confidential *** ------------------------------
Det her tror jeg at må være den hoppbakken, (som jeg mener at jeg har skrevet om, i Min Bok), som fotball-laget jeg spilte på, (Berger IL, fra knøtte til og med gutte-lag), fikk høre foredrag om, (av en Jebsen?), som noen av de første vel, som brukte Fossekleiva fabrikker, etter at den fabrikken liksom gjenoppstod, (med glassblåseri osv.), på 80-tallet
Mer om Twitter-klage, (Transvestitt)
Erik Ribsskog
<eribsskog@gmail.com>
#7417034 Twitter Support: update on "Offensive content - Transvestitt"
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 2:11 PM
To:
Twitter Support <support+id7417034@twitter.zendesk.com>
Hi,
this ticket contains spoofing.
(The e-mail with this date and time: johncons, Jan 30 09:35 pm (PST):
And I don't understand how you can say this isn't against the Twitter-rules, when I'm being called a transvestite, etc.
That's extremly inpolite and offensive, I think.
Please escalate to your line-manager.
Erik Ribsskog
##- Please type your reply above this line -##
FlynnJackson, Feb 15 03:23 pm (PST): Hello,
We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. However, Twitter provides a communication platform, and users may use our service to discuss controversial subject matter.
Here are some quick tips to help you with your situation:
* Do not respond to the user. We have found overwhelmingly that responding to a user who is intentionally attempting to aggravate you encourages that user to continue their behavior.
* Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/
* Learn more about how to deal with abusive users: https://support.twitter.com/
If you believe the content or behavior you are reporting is prohibited in your local jurisdiction, please contact your local authorities so they can accurately assess the content or behavior for possible violations of local law. If Twitter is contacted directly by law enforcement, we can work with them and provide assistance for their investigation as well as guidance around possible approaches. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/
If you’re concerned for your physical safety, please contact your local authorities for further assistance. Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
@FlynnJackson
Twitter Trust & Safety
johncons, Jan 30 09:35 pm (PST): Here's some pictures of myself proving that I'm a transvestite: http://johncons.imgur.com
Regards,
Erik Ribsskog
johncons, Jan 30 07:57 pm (PST): How can we help?: Offensive content
Reported user: @Transvestitt
Offensive Tweet: https://twitter.com/
Text of Tweet: Nå har jeg laget meg ny twitter-konto, siden jeg ble trakassert sånn på den gamle. Mvh Erik Ribsskog, tidligere @johncons
Tweet time: Jan 25 2013 17:09:26 via web
What are you reporting?: This user keeps sending me @replies and I don't want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account which seems dedicated to attacking me).
I've sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: Someone have made a Twitter-account, calling themselves by the name 'Transe-Ribssskog', and using the Twitter-name Transvestitt, (meaning transvestite).
And they also send a tweet to me.
This is very offensive, inpolite and harrassing, I think.
So I wanted to report about this.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:4H72VY0E_
Mer om Twitter-klage, (GalneRibba)
Erik Ribsskog
<eribsskog@gmail.com>
#7416951 Twitter Support: update on "Offensive content - GalneRibba"
walterhcampbell
<notifications-support@twitter.zendesk.com>
Fri, Feb 15, 2013 at 12:59 AM
Reply-To:
Twitter Support <support+id7416951@twitter.zendesk.com>
To:
johncons <eribsskog@gmail.com>
##- Please type your reply above this line -##
walterhcampbell, Feb 14 04:59 pm (PST): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/
• Dealing with abusive users: http://support.twitter.com/
• Blocking other users: http://support.twitter.com/
Thanks,
walterhcampbell
Twitter Trust & Safety
johncons, Jan 30 07:47 pm (PST): How can we help?: Offensive content
Reported user: @GalneRibba
Offensive Tweet: https://twitter.com/
Text of Tweet: Hm. @johncons is having gay fantasies about @justinbieber and is blogging about it at johncons-mirror.blogspot.com
Tweet time: Jan 22 2013 21:25:30 via web
What are you reporting?: This user keeps sending me @replies and I don't want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account, which seems dedicated to attacking me).
I've sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: The Twitter-name and nick, means crazy-Ribba, (Ribba is here used as slang for my last-name it seems to me), in Swedish.
It also says, (in the tweet), that I'm having gay fantasies about Justin Beaber, etc.
I think this is very inpolie, offensive and harassing.
So I wanted to complain about this.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:8T95RSCB_
Mer om Twitter-klage, (OddEPettersen)
Erik Ribsskog
<eribsskog@gmail.com>
#7367130 Twitter Support: update on "Offensive content - OddEPettersen"
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 18, 2013 at 1:59 PM
To:
Twitter Support <support+id7367130@twitter.zendesk.com>
Hi,
this person writes that I've never had any friends.
This is very inpolite and offensive, I think.
Are you sure that this is in line, with the Twitter-rules?
Could you escalate this to your line-manager, please?
Regards,
Erik Ribsskog
On Thu, Feb 14, 2013 at 11:08 PM, walterhcampbell <notifications-support@
##- Please type your reply above this line -##
walterhcampbell, Feb 14 03:08 pm (PST): Hello,
While we understand your frustration, the reported behavior is not in violation of the Twitter Rules (http://twitter.com/rules).
Here are some quick tips to help you with your situation:
• Do not respond to the user. We have found that responding to someone who is intentionally attempting to aggravate you or others encourages them to continue their behavior.
• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/
• Learn more about how to deal with abusive users: https://support.twitter.com/
• Learn how to flag inappropriate media here: https://support.twitter.com/
As a policy, we do not mediate content and we do not intervene in disputes between users. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.• Block the user. You can block the user using the blocking feature described here: https://support.twitter.com/
• Learn more about how to deal with abusive users: https://support.twitter.com/
• Learn how to flag inappropriate media here: https://support.twitter.com/
If someone feels personally threatened, or if you believe the content you are reporting is prohibited in your local jurisdiction, please contact your local authorities with the information you provided to us. You can point local law enforcement to our Law Enforcement Guidelines here: https://support.twitter.com/
Please let us know if you believe the behavior has escalated or otherwise violates our rules.
Thanks,
walterhcampbell
Twitter Trust & Safety
johncons, Jan 27 02:46 pm (PST): How can we help?: Offensive content
Reported user: @OddEPettersen
Offensive Tweet: https://twitter.com/
Text of Tweet: @johncons Kan du fjerne navnet mitt fra den syke bloggen din! Vi var aldri venner, muligens bekjente, men du har aldri hatt noen venner.
Tweet time: Jan 19 2013 02:01:18 via web
What are you reporting?: I think the user has multiple accounts they are using to directly @reply me and others.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only once, (but this is a new account, which seems dedicated to attacking me).
I've sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: This person calls my blog 'sick', and say I've never had any friends.
I think this is very offensive, harassing and inpolite.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:P9GN411P_
Mer om Twitter-klage, (ribbebloff)
Erik Ribsskog
<eribsskog@gmail.com>
#7365570 Twitter Support: update on "Offensive content - ribbebloff"
walterhcampbell
<notifications-support@twitter.zendesk.com>
Thu, Feb 14, 2013 at 11:00 PM
Reply-To:
Twitter Support <support+id7365570@twitter.zendesk.com>
To:
johncons <eribsskog@gmail.com>
##- Please type your reply above this line -##
walterhcampbell, Feb 14 03:00 pm (PST): Hello,
We’ve investigated and suspended the account you reported as it was found to be participating in abusive behavior as outlined in the Twitter Rules (http://twitter.com/rules).
Please note that as a policy, we do not mediate content. This means that users are allowed to post potentially inflammatory content, provided that they do not violate the Twitter Rules.
Twitter provides a communication platform, and users may use our service to discuss controversial subject matter. We understand that everyone has different levels of sensitivity towards content, and that you may feel uncomfortable with the posted content. If there is something that you don’t agree with, or find insulting, it’s best to block and ignore that user.
If these problems persist for you on Twitter, please let us know.
Helpful articles:
• Making your profile protected: http://support.twitter.com/
• Dealing with abusive users: http://support.twitter.com/
• Blocking other users: http://support.twitter.com/
Thanks,
walterhcampbell
Twitter Trust & Safety
johncons, Jan 27 12:21 pm (PST): How can we help?: Offensive content
Reported user: @ribbebloff
Offensive Tweet: https://twitter.com/
Text of Tweet: @johncons Du er en bløff! ALLE butikksjefer ville skjønt hvorfor ICA gir bort grossistleddet. Du har vel aldri vært butikksjef. BLØFFEMAFIAN
Tweet time: Jan 17 2013 07:43:42 via Twitter for Android
Offensive Tweet: https://twitter.com/
Text of Tweet: @johncons youtube.com/watch?feature=…
Tweet time: Jan 17 2013 19:29:01 via web
What are you reporting?: This user keeps sending me @replies and I don't want to receive them.
Blocked user(s): Yes
How long ago did this begin?: About a week ago
How many times has this happened?: Only twice, (but this is a new account which seems dedicated to attacking me).
I've sent you around one hundred similar reports lately.
This seems organised.
Further description of problem: Here they say with both the Twitter-name and in the first tweet, that I'm a 'bløff', which means 'bluff' or 'scam', I guess.
This is inpolite and offensive and harassing, I think.
So I wanted to report about this.
Your full name: Erik Ribsskog
I understand that Twitter may provide third parties, such as the affected user, with a copy of this report.
Twitter username: @johncons
Email address: eribsskog@gmail.com
Message-Id:ZP7D43M4_