Erik Ribsskog
<eribsskog@gmail.com>
RE: Complaint Ref. 1-2433956351
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Feb 25, 2013 at 10:30 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
ok, I was at the Post Office, on today and Friday, (I think it must have been).
(I go there quite often, because I have a web-shop, and I also sometimes need to pay bills there, etc).
And I didn't see the mentioned new middle-aged post-office man there then.
So perhaps he's really working at another Post Office, or something.
Who knows.
Thanks for the e-mail anyway.
Best regards,
Erik Ribsskog
On Mon, Feb 25, 2013 at 10:17 AM, customercare@postoffice.co.uk <customercare@postoffice.co.uk
Dear Mr Ribsskog
Thank you for your email advising us of the Post Office you used.
I have passed this information onto our Customer Care Team who is dealing with your complaint.
If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can email us via customercare@postoffice.
Kind regards
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
FROM: eribsskog@gmail.com
TO: customercare@postoffice.co.uk <customercare@postoffice.co.uk
SENT: 23 February 2013 13:53:03 (GMT Standard Time)
Hi,
like I wrote in my last e-mail, it's the one in Winslow St., in Walton, in
Liverpool.
It's only one post office in that street.
Thanks for the e-mail!
Best regards,
Erik Ribsskog
On Sat, Feb 23, 2013 at 7:12 AM, customercare@postoffice.co.uk <
customercare@postoffice.co.uk
> wrote:
>
>
> Dear Mr Ribsskog
>
>
>
> I am sorry that you have had to contact us regarding a local Post Office
> branch.
>
>
>
> Please could you confirm the name and address of the Post Office used
> quoting the above reference number. This will enable us to fully
> investigate any concerns that you have raised. You should expect to
> receive a full response by email within 10 working days.
>
>
>
> If you need to contact us, please phone us on the number shown below
> quoting our reference number. Or you can email us via *
> customercare@postoffice.c <customercare@postoffice.co.uk
>
> * *
>
> Yours sincerely
>
>
>
> Kevin Storr
>
> Customer Service Advisor.
>
>
>
> Telephone: 08457 22 33 44
>
> Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
>
>
>
> ------ ORIGINAL MESSAGE -----
>
> FROM: noreply@rmg-ebusiness.com
>
> TO: polcustomercare@postoffice.co.
>
> SENT: 21 February 2013 19:52:12 (GMT Standard Time)
>
> Complaint
>
> Date: Thursday, February 21, 2013 - 20:50
>
> Title: Mr.
>
> First name: Erik
>
> Last name: Ribsskog
>
> Address: 10 Keith Court, Keith Avenue
>
> Town: Liverpool
>
> Postcode: L4 5XJ
>
> Telephone number:
>
> Email address: eribsskog@gmail.com
>
> Existing reference numbers:
>
> Complaint details: Hi,
>
> I was at the Post Office, in Winslow St., in Walton, in Liverpool, today,
> right before closing-time, at 5.30 PM.
>
> The front-door was open, so the Post Office wasn't closed.
>
> Still the new midle-aged man in the check-out had closed his
work-station.
>
> So he complained to me, he had to start everything up again.
>
> But then he really complained about me, I think.
>
> He shouldn't close down his work-station before the Post Office door is
> locked, by the manager and the last custommer has left the Post Office.
>
> The manager, (an old woman), locked me out.
>
> And then it was past closing-time.
>
> But if the post-office clerk hadn't closed his systems early, (so that he
> had
> to restart them again), then I would have been out of there earlier.
>
> It isn't good custommer-support when staff complain like this, to the
> customers, even if they haven't done anything wrong, really.
>
> I also wonder about the manager there.
>
> When some customers, who arrived there after me, was talking through the
> door.
>
> Then she kind of hid, quite far in, in the post-office, and the new
> post-office-man had to talk to the customers outside, through the door.
>
> Just something I thought about while I complained.
>
> I've been working as a retail manager for ten years, and didn't think
this
> was very good custommer-support.
>
> At least not from the clerk who closed down his computer-systems early.
>
> Yours sincerely,
>
> Erik RIbsskog
>
> Preferred contact method: Email
>
>
>
>
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