Erik Ribsskog
<eribsskog@gmail.com>
RE: Re: Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284725040] [SR 1-284817165]
Erik Ribsskog
<eribsskog@gmail.com>
Mon, Mar 4, 2013 at 10:45 PM
To:
customerservice@sainsburys.co.uk
Hi,
ok, I think it's strange that all your machines doesn't seem to work.
It was also a problem with your bank-terminal, at this shop, the week before, (I think it was).
(Like I have discussed with your college Ajay Chand, like one can see, in one of the forwarded e-mails, with this e-mail).
A bank-terminal that refuses to let people pay by card, when they have money, on their account.
That must be pretty rear, I think.
And that this store also have a group of six self-service tills, that doesn't work, the next week.
(Which I haven't seen in any other store.
And these tills have been around since 2005, at least, I remember.
Because I saw them that year, at a big Sainsbury's in Kensington, in London, where I lived for a couple of weeks, that year).
So this seems very strange to me.
It's like an invasion of Gremlins, I think.
And how about the group of higher managers, which were standing in between the two groups of self-service tills, on the mentioned Wednesday, (the ones who were monitoring me and the other custommers), do you have an explanation for this?
Have you had problems with an invasion from Mars?
I think it must have been something like this, since there has been so much strange 'stuff' going on in your store.
Due to that there have been many problems, I would have wanted to escalate about this, please.
It has been so much problems with the food-industry lately, (with the horse-meat-scandal etc), so I think this should be on a higher level in your organisation.
It's a problem with the whole industry, a lefleat I saw today at Tesco says.
So due to this I want to escalate, please.
Erik Ribsskog
On Mon, Mar 4, 2013 at 10:51 AM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your email.
I have looked into this matter and I can confirm that the information my colleague Stacey gave you is correct. Our colleagues cannot fix the self service tills as these are provided by a third party company. Colleagues have no access to these and they had to wait until the Thursday night for the relevant company to come in to update these tills and ensure that they had the correct funds.
I have again spoken with Julie Clark, Checkout Manager and she agreed that if this happens in future, she will ensure that there is signage there for customers to see to let them know there is an issue with these tills.
We appreciate you taking the time to come back to us.
Kind regards
Katrina Dick | Senior Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburys
-----Original Message-----
From: eribsskog@gmail.com
Sent: 02.03.2013 05:43:52 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091] [SR 1-284725040]
Hi,
you blame this on 'unforessen cicumstances'.
Ok, so all you staff didn't do their job, after closing-time, on Wednesday.
They just started to drinking and partying, and went to a club or pub, I guess.
This sounds strange, to me.
At least you could have had a sign there, (around the gate to the passage self-service tills), telling the custommers that the other self-service check-outs were available, at the other side of the cafeteria.
This would have been better custommer-service, I think.
And it also seemed like a group of higher managers, (or something), was monitoring how the custommers behaved, due to that you'd closed these six self-service tills, which normally are open.
This was a bit unpleasant, I think.
A group of people were just standing there monitoring the custommers.
I think this group of people could have fixed the self-service check-outs instead.
Instead of just standing there.
It's a bit inpolite to monitor your custommers like that, I think.
I haven't seen anything like that, while I worked for almost a lifetime, in retail, in Norway.
Regards,
Erik Ribsskog
On Sat, Mar 2, 2013 at 4:24 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thank you for your further email I’m sorry our self scan checkouts were closed when you visited our Rice Lane store on Thursday. I can appreciate your frustration as you would not expect all six check outs to be out of order.
I have spoken with Julie Clarke, Checkout Manager. She has informed me that our self scan checkouts are updated on Wednesday night to ensure they have the required funds to be suitable for use by our customers. Due to unforeseen circumstances this update did not take place. The resulting action was that our self scan check outs could not be in operation on Thursday until they had been properly updated.
We appreciate the confusion this may have caused but took all possible steps to minimize any inconvenience caused by ensuring all available checkouts were open for our customers.
I hope this clarifies the actions taken in store on this day. We’re grateful to you for getting in touch and hope to see you again soon.
Kind regards
Stacey Cannon | Careline Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 01.03.2013 04:33:45 AM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Update/Fwd: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
Hi,
today, (Thursday), I was at this store again, (at around 3.30PM).
All the six self-service check-outs, close to the exit-doors, where closed.
A group of higher managers, (I think it must have been), were standing close to the four other self-service check-outs, on the other side of the cafeteria.
What was going on here?
How can six out of six self-service tills suddently not work?
Are you co-operating with the candid camera or something?
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Feb 28, 2013 at 12:27 AM
Subject: Re: Re: Shopping instore [SR 1-284217844] [SR 1-284395091]
To: customerservice@sainsburys.co.
Hi,
I've worked as a store manager myself in Norway.
And if I had gotten a complaint like that, I would have called the company which runs the bank-terminals, and asked them what the problem was.
So this wasn't good custommer-support, I think.
Can I escalate this to your line-manager, please?
Erik Ribsskog
On Wed, Feb 27, 2013 at 9:38 PM, <customerservice@sainsburys.
Dear Mr Ribsskog
Thanks for your email and further comments relating to your recent enquiry.
I’ve contacted the Rice lane store and discussed this with Nicola Edwards, the Customer Services Desk. She’s asked me to send her apologies and was disappointed to hear of your experience. She’s advised when a card is declined in store we aren’t able to establish the reason. There can be several factors which can cause this for example the merchant provider may be down.
I appreciate the time you have taken to contact us and I hope this information is helpful.
Kind regards
Ajay Chand | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 23.02.2013 04:27:35 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Re: Shopping instore [SR 1-284217844]
Hi,
thank you for your e-mail!
I don't think it could have been the card-provider, that the problem was with.
I don't think it could have been the card-provider, that the problem was with.
Because like one can see, on the recepits, that I attach copies of.
The card worked again, a minute after if first had been refused.
So it was just a temporarely problem, it seems.
But like I wrote to you earlier, I've worked full time, as a cashier, for almost a year, at OBS Triaden, in Norway.
And this was in 1990/91.
But we had bank-terminals, in every other till.
And even 20 years ago, this didn't happen.
If the bank terminals were off-line, then the custommer was told to sign a recepit, and this was then like a cheque, more or less.
So I think it's to bad, that this worked in Norway, 20 years ago.
But it doesn't work in the UK, today.
I know there is a company, in-between you and the banks.
(I know, because I've also worked as a retail manager in Norway, for ten years, in the Rimi-chain, owned by ICA).
So I think it could be some 'Gremlins' there perhaps.
This company was called 'Bank Accept', (or something), in Norway.
You probably have an equivalent, (to Bank Accept), here in the UK.
So I send again about this.
Perhaps you could escalate this to your line-manager.
Erik Ribsskog
On Sat, Feb 23, 2013 at 4:15 PM, <customerservice@sainsburys.
Dear Mr Erik Ribsskog
Thanks for your email. I’m sorry your visa card payment was refused at our Rice Lane store on your recent visit. I understand your disappointment as there was enough money in your bank.
We are not aware of any faults with our card machines at the minute. I can only recommend that you contact your card provider.
We appreciate you taking the time to get in touch and make us aware of this and hope to see you in store soon.
Kind regards
Daniel Carr | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4P5SS0]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 19.02.2013 03:24:16 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: Shopping instore
The following comments have been made:
Full Name: Erik Ribsskog
Email: eribsskog@gmail.com
Telephone:
Subject: Complaint
User's Comments: I was in your supermarket, in Rice Lane, in Liverpool, on Saturday, (14/2).
My visa card payment was first refused, even if there was enough money, on the account.
I haven't experienced this before.
(Even if I've worked for almost a lifetime, in retail, in Norway).
Do you need the recepit-number etc., to investigate this?
Regards,
Erik Ribsskog
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