http://gulati.blogg.no/1376408772_krever_strre_penhet_o.html
tirsdag 13. august 2013
Jeg sendte en ny e-post til Tesco
Erik Ribsskog
<eribsskog@gmail.com>
RE: New complaint/Fwd: Email to the Chief Executive's Office [SR 1-293497288]
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Aug 13, 2013 at 10:01 PM
To:
Executive Response <ceo.customerservice@tesco.co.uk>
Cc:
customerservice@sainsburys.co.uk
Hi,
Today you were sold out of Everyday Value Pizza's.
(The ones that costs 60 pence).
You are quite often sold out of this product, I've noticed.
today I was at Tesco Walton again, around 9 PM.
Today you were sold out of Everyday Value Pizza's.
(The ones that costs 60 pence).
You are quite often sold out of this product, I've noticed.
(And I've also complained to you about this, a few days ago, if I remember it right).
These pizzas are good as a kind of 'second dinner' I think.
So I first make some chicken steaks or something like that.
And then the pizza to get full.
Then I get a balanced diet, I think.
But this store is 'always' sold out.
I think I told you more than a year ago, that there is a bit few shelves in this store.
(Or shop is a better word perhaps, because you don't really store the goods that much I think.
At least you don't store enough of the pizza's.
I think you order to little almost all the time of them.
You order like 10 pizzas.
Then they're sold out.
And you order ten pizzas again.
Something like this.
Can one call it a store then?
Surely a store would have had a minimum order for these pizzas, so that you would have more than e.g. half a days sales, of these pizzas in your store/shop).
When I worked as a store manager in Rimi.
I would stock up on popular products.
In Norway we have Pizza Grandiosa which is very popular.
I would have like ten boxes, (of ten pizzas), of this product, on the freezer-storage.
So that if we were sold out, we could just go to the freezer-storage and find a box of Pizza Grandiosas there.
This isn't exactly rocket science I think.
So it shouldn't really be necessary for me to explain about this routine, for you, in this e-mail.
Erik Ribsskog
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Aug 13, 2013 at 5:27 PMSubject: Re: New complaint/Fwd: Email to the Chief Executive's Office [SR 1-293497288]
To: customer.service@sainsburys.
Cc: Executive Response <ceo.customerservice@tesco.co.
Hi,
ok, I don't understand why you don't fill up the self-service check out machines with enough coins at the start of the day?
Or why don't you refill one machine at the time?
Or why don't you refill one machine at the time?
(In stead of closing the whole department?).
This seems strange to me.
If you have a self service department, then that should be open, when the store is open, I think.
I used to shop at the big Sainsbury in Kensington, (the one with a Starbucks cafe), for around a week, in February, in 2005.
And they didn't tell me then that these types of departments weren't going to be open for all the hours the store is open.
This seems strange, I think.
And in the staffed till that day some boys with bikes, (I think it was), forgot a plastic-bottle of milk.
When they were in that till before me.
(Because that was the till with the shortest queue).
I thought this was strange.
And the female Cashier was unaware so I had to tell her that someone had forgotten their milk.
And she ran after the boys.
So it's easier to shop in the self-service tills I think.
I'm from Norway and there they use a kind of divider, so that customers have longer time, to pack their goods, in the staffed tills.
That's one of the reasons I like the self-service-tills, because then you don't get the next customers goods mixed with your own goods.
So I think it's strange that you sometimes close the self service department early.
If you have a department like that it should be open as long as the store is open, I think.
I've never seen this at Asda, that they close the self-service-department early.
Erik Ribsskog
PS.
I send a copy e-mail to Tesco, since they haven't replied yet, to my complaint about them.
Tesco Walton doesn't have a self-service department, for some reason.
So there it's a bit stressing to shop, I think.
I send a copy e-mail to Tesco, since they haven't replied yet, to my complaint about them.
Tesco Walton doesn't have a self-service department, for some reason.
So there it's a bit stressing to shop, I think.
And your cashiers, at Sainsburys Rice Lane, they don't stand in their tills, like the cashiers at Tesco Walton.
Since you have chairs, in your tills, I guess the reason is.
And you at Sainsbury's only have one type of shopping-baskets.
Where as Tesco Walton has three different types, (which doesn't mix/stock, even if they are more or less the same size).
They have some dark blue baskets, some less dark blue baskets, and some metal-baskets, which looks more or less like Sainsbury's baskets in Rice Lane, I think.
So I think enough 'strange stuff' is going on, at Tesco Walton.
So I don't like it when Sainsbury's Rice Lane starts to do 'strange stuff' as well.
Just as an update.
Dear Mr Ribsskog
Thank you for your email. I am sorry that when you visited our Rice Lane store recently our self scanner checkouts closed early and you were wondering why this happens.
We always aim to exceed our customers’ expectations and we use customers’ feedback to continually improve our products and services.
I called the store and spoke to Diane Colligan, Checkout Team Leader. Diane explained that the reason the self scanner checkouts were switched off was to allow them to remove the money cassettes as they were empty and refill them. Diane apologises for any inconvenience caused.
I hope this information is helpful. We appreciate you taking the time to email us and we hope to see you in store again soon.
Yours sincerely
Lillian Tarditi | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4UOWZA]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 09.08.2013 10:23:52 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: New complaint/Fwd: Email to the Chief Executive's Office
Hi,
today I was at Tesco Walton again, (and also a Sainsbury-shop).
Budget chicken nuggets were sold out at Tesco Walton today, for the second day in a row.
When I walked in to the shop, a security guard placed himself between me and the shopping-baskets, with his behind towards me.
He was completely un-aware of that I wanted a basket.
(Or he pretended to be unaware).
Is it right that security-guards in Tesco tidy the shopping-baskets?
Isn't that a 'normal' Tesco-staff-job?
I ask that because the security guard seemed to lack basic customer-service skills, like being aware of a customer that walks into the shop, (of whom half of them wants a basket, or something like that).
It's hard for me to belive this security-guard.
Was he acting in-polite and provocing me, I'm wondering.
Also you have changed packaging on your budget orange juice which you sell from the 'milk-department', (that is the type you sell from a fridge).
Also, I tried to complain to the woman in the check-out that the chicken nuggets were sold out.
But she didn't answer me at all.
Before she waited for a long time, before giving me the receipt.
(This was at 21.13, it says on the receipt).
Also, most of your cashiers are standing in their tills.
As an experienced cashier I wonder why they don't want to sit on their chairs.
Is this something cultural, I'm wondering.
Regards,
Erik Ribsskog
PS.
And to Sainsbury's in Rice Lane.
You closed your self-service tills at around 21.15, (I think it was), on Wednesday.
PS.
And to Sainsbury's in Rice Lane.
You closed your self-service tills at around 21.15, (I think it was), on Wednesday.
Why do you close them early, I'm wondering.
---------- Forwarded message ----------
From: <ceo.customerservice@tesco.co.
From: <ceo.customerservice@tesco.co.
Date: Wed, Jul 31, 2013 at 2:52 PM
Subject: Email to the Chief Executive's Office
To: eribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email.
Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive's Office.
Thank you for your email.
Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive's Office.
Kind regards
David Upstone
Customer Service Executive
.................. Original Message ..................
To: ceo.customerservice@tesco.co.
From: eribsskog@gmail.com
Received: 30/07/2013
Subject: Update/Fwd: Email to the Chief Executive's Office
Hi,
I've checked on Wikipedia now.
And Storebrand had a profit of NOK 1471 million, in 2010, it says.
http://en.wikipedia.org/wiki/
And Tesco had a net income of £124 million, it says.
http://en.wikipedia.org/wiki/
So Tesco had a lower profit, even if Tesco has 537 784 employees.
And Storebrand has 2160 employees.
That says something about that Tesco aren't that well run, I think.
Could it be the problem with the baskets?
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 30, 2013 at 4:39 PM
Subject: Re: Email to the Chief Executive's Office
To: ceo.customerservice@tesco.co.
Hi,
I've studied Information Management in Norway, for two years, in the late
80's and early 90's.
And as part of a Management/Organisation-module there, I contacted the big
Norwegian insurance-company UNI Storebrand, and they sent me their
organisation-map.
They are also a big company, so I don't buy this.
I don't need a very detailed organisation-map.
A general one would be ok, then I would at least get the overview on how
your customer service is organised.
Erik Ribsskog
On Tue, Jul 30, 2013 at 4:33 PM, <ceo.customerservice@tesco.co.
> **
> Dear Mr Ribsskog
>
> Thank you for your email. I am sorry that you are unhappy with my
> response, this certainly was not my intention.
>
> I am sorry that you do not wish to meet with Colin, he is certainly best
> placed to deal with your concerns. As you are aware, the position on our
> baskets has already been explained to you, and this remains unchanged.
>
> As Tesco is such a large company, I cannot provide you with an overall
> organisation structure. However as explained, this office is the highest
> point of escalation for customer complaints.
>
> Many thanks once again for contacting the Chief Executive's Office.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To: ceo.customerservice@tesco.co.
> From: eribsskog@gmail.com
> Received: 29/07/2013
>
>
> Subject: Re: Email to the Chief Executive's Office
>
> Hi,
>
> I've asked for an organisation-map.
>
> And Tesco are registered at the London Stock Exchange, (I've read on
> Wikipedia), so you should have one, I think.
>
> I want to please have your organisation-map before I go on with this.
>
> Or if you have a link to a web-site with that map on, that would also be
> fine.
>
> Also, when I complain to you, then I don't have to deal with the Store
> Manager.
>
> I've worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
>
> And the Area Manager, (Anne-Kathrine Skodvin), wouldn't always tell me who
> had complained about the shop I ran, (as I remember it).
>
> So there's no need for me to deal with the Store Manager directly as I see
> it.
>
> As I've explained I'd prefer if Tesco's central organisation could be like
> a buffer between me and the staff in the mentioned shop, (Tesco Walton).
>
> Thanks in advance for the help with this!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your email.
> >
> > As advised, Colin Richardson, the Walton Store Manager, would be happy to
> > meet with you in store to discuss any concerns you may have. I really do
> > hope that you will choose to meet with him.
> >
> > The Chief Executive's Office is the highest point of escalation as we
> > reply on behalf of our board members. Regrettably there is nothing
> further
> > I can add on this matter.
> >
> > Many thanks once again for contacting the Chief Executive's Office.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> >
> > To: ceo.customerservice@tesco.co.
> > From: eribsskog@gmail.com
> > Received: 29/07/2013
> >
> >
> >
> > Subject: Re: Email to the Chief Executive's Office
> >
> > Hi,
> >
> > and how do you explain that Tesco wants to have many different types of
> > baskets with the same volume that doesn't mix/stock?
> >
> > Also, it's not the first time I've complained about the Sun Sip-cola
> being
> > sold out.
> >
> > I think it's better if your office serves as a buffer, between me and the
> > Tesco Walton-employees, if that's alright.
> >
> > I would have liked to asked your line-manager if that's alright.
> >
> > And I would have wanted him/her to explain about the 'basket-case'.
> >
> > Thanks in advance for the help with this.
> >
> > Erik Ribsskog
> >
> >
> > On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.
> wrote:
> >
> > > **
> > > **
> >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your patience while this matter has been investigated.
> > >
> > > It was disappointing to learn that our Walton store did not have the
> > items
> > > you wanted in stock during your visit on the 23rd July, I am sorry for
> > the
> > > inconvenience caused.
> > >
> > > I have raised with matter with Colin Richardson, the Walton Store
> > Manager,
> > > he has asked me to pass on his apologies to you. Colin has advised that
> > the
> > > items are now back in stock and that he would be happy to meet with you
> > in
> > > store to discuss any concerns you may have. He has also advised that he
> > > would like to give you a couple of bottles as a way to apologise for
> this
> > > matter arising.
> > >
> > > I have reviewed the previous correspondence you have had with this
> office
> > > and I can confirm that our position is unchanged with regard to our
> > > baskets. I am sorry that you will be disappointed with my response.
> > >
> > > Thank you for taking the time to contact the Chief Executive's Office.
> If
> > > you have any further queries please don't hesitate to get back in
> touch.
> > >
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > .................. Original Message ..................
> > >
> > > To: ceo.customerservice@tesco.co.
> > > From: eribsskog@gmail.com
> > > Received: 26/07/2013
> > >
> > >
> > > Subject: Re: Email to the Chief Executive's Office
> > >
> > >
> > > Ok,
> > >
> > > I've sent you a lot of complaints earlier, you see.
> > >
> > > And I started sending them to this e-mail address, a couple of years
> > ago, I
> > > think.
> > >
> > > So now I send all the Tesco-complaints to this e-mail-address.
> > >
> > > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > > wanted to complain about, by the way.
> > >
> > > And that's the baskets.
> > >
> > > Tesco Walton now have three different types of baskets.
> > >
> > > One type which is made of dark blue plastic.
> > >
> > > One type which is made of a bit less dark blue plastic.
> > >
> > > And a type which is made of metal.
> > >
> > > And these three basket-types doesn't stock with the other basket-types.
> > >
> > > So it's a bit chaotic in the check-out-area, with the baskets.
> > >
> > > Since they don't stock.
> > >
> > > If I put a dark blue basket on top of a less dark blue.
> > >
> > > Then the dark blue basket doesn't fit, in the less dark blue.
> > >
> > > Even if they are about the same size, in litres, (it looks like to me).
> > >
> > > Also the metal ones are about the same size in litres, (like it looks
> to
> > > me).
> > >
> > > I think it's odd that a big organisation like Tesco isn't stream-lined.
> > >
> > > I have to focus on the baskets when I shop at Tesco Walton.
> > >
> > > It's like you have to be an expert on Tesco-baskets to shop there, I'd
> > say.
> > >
> > > It's like you want to bully the custommers from Sainsbury and Asda who
> > want
> > > to try Tesco for a change.
> > >
> > > Then you aren't going to get many new customers, perhaps.
> > >
> > > If this isn't something you do to make people use the trolleys then.
> > >
> > > Because I've worked in a grocery-chain named Rimi, in Norway.
> > >
> > > And they were a bit sceptical with having baskets, in the shops.
> > >
> > > They only wanted trolleys, (for the customers).
> > >
> > > Since customers with trolleys usually buy more, than if they use a
> > basket,
> > > to put their groceries in.
> > >
> > > But three types of baskets.
> > >
> > > Which doesn't stock.
> > >
> > > I think this is how a shop in the third world would have done it.
> > >
> > > Why aren't you more stream-lined, (and 'Western'), I'm wondering.
> > >
> > > And it's almost the same at Tesco Liverpool One.
> > >
> > > Except that I haven't seen the metal-baskets there.
> > >
> > > But they have two types of blue baskets, (with the same volume), that
> > > doesn't mix, when one stock them.
> > >
> > > And that's odd for a new shop like that.
> > >
> > > Liverpool One has only been around for two or three years.
> > >
> > > And this is also a Super-store.
> > >
> > > So then it looks like to me that Tesco has problems when they want to
> > have
> > > a 'chaos-system', like this, with the shopping-baskets.
> > >
> > > (I've studied Information Management and have gone to commerce-school
> and
> > > have worked as a retail-manager.
> > >
> > > We learned at commerce-school that 'the custommer is always right'.
> > >
> > > But I don't think Tesco agrees with this, when I see many different
> types
> > > of baskets, that doesn't stock, in your shops.
> > >
> > > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > > honest.
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.
> > wrote:
> > >
> > > > **
> > >
> > > > Our Ref 15143479
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your email addressed to our Chief Executive, to which I
> > > have
> > > > been asked to respond. Please accept my apologies for the delay in
> > doing
> > > > so.
> > > >
> > > > I
This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.
Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
VAT Registration Number: GB 220 4302 31
******************************
This footnote confirms that this email message has been swept by
Sainsbury's Systems for the presence of computer viruses.
Don't print this email unless you really need to; think of the environment and save a tree!
******************************
******************************
Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury's based on price perception data.
Don't print this email unless you really need to; think of the environment and save a tree!
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager (postmaster@sainsburys.co.uk).
This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.
Email sent to Sainsbury's systems may be monitored by the company.
J Sainsbury plc (185647 England)
Sainsbury's Supermarkets Ltd (3261722 England)
Registered Offices:
33 Holborn
London EC1N 2HT
******************************
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Jeg sendte enda en e-post til the Post Office
Erik Ribsskog
<eribsskog@gmail.com>
RE: Complaint Ref. 1-2605275373
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Aug 13, 2013 at 6:31 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
ok, I've noticed that the staff in this Post Office doesn't always give you all the receipts, if you buy both buy electricity and e.g. pay a giro.
So I sometimes only try to do one errand per visit, at that post office.
And that's why I ended up in the other Post Office, in County Rd., some weeks ago.
(After they have now refurbished, and gotten a proper sign, etc.
Because a part of their Post Office-sign had fallen down.
And it said Pet Shop, (or something), since it used to be a shop there earlier, one could see, around the time I moved back to Walton, in May last year).
And then a guy was standing outside this Post Office drinking a can of beer.
And he suddenly went inside the Post Office, and right to a window, not caring about the queue.
So this was odd, I think.
Maybe this was what they call street theater?
This incident seemed strange to me, at least.
Why don't they manage the queue, at that Post Office?
And I've worked in retail for many years, and haven't seen customers acting like that in the shops I've worked in.
If they drink they usually drink after they've done they're errands, (and not before), I think, (as a type of general rule), if I'm not mistaking.
But none of the Post Office-staff told this beer-drinking-guy to stand in line.
This was a bit strange incident, I think.
Aren't the Post Office supposed to manage the queue?
And why doesn't the Post Office e.g. call the Police when someone are standing drinking outside their branch in the afternoon?
Erik Ribsskog
On Tue, Aug 13, 2013 at 10:15 AM, customercare@postoffice.co.uk <customercare@postoffice.co.uk
Dear Mr Ribsskog
Thank you for your email, which I have passed to our Customer Care Team who were dealing with your complaint.
If you need to contact us, please phone us on the number shown below quoting the above reference number. Or you can email us via customercare@postoffice.
Kind regards
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
------ ORIGINAL MESSAGE -----
FROM: Erik Ribsskog <eribsskog@gmail.com>
TO: "customercare@postoffice.co.uk
SENT: 10 August 2013 11:53:39 (GMT Standard Time)
Hi,
yes, the woman who didn't do the certificates rights, was named Sue, by the
way, her college said.
I was there at around 5 PM, and at the same time Royal Mail was there to
collect the post, so when I complained, the packets had been collected
already, I think.
Perhaps that's why they couldn't make the certificates again.
I haven't seen the Sue-woman there before.
Normally it's the woman who has been to Western Norway on a cruise from
Southampton, (she told me once, probably since I sent a lot of post to
Norway), and also another woman with amputated fingers, for some reason.
I started going to this post office, (and not the other one in County
Road), because the other Post Office's sign, had fallen down, when I moved
to Walton again, a bit more than a year ago.
Just something more I thought about after reading your e-mail from today.
Best regards,
Erik Ribsskog
On Sat, Aug 10, 2013 at 10:40 AM, customercare@postoffice.co.uk <
customercare@postoffice.co.uk> wrote:
> Dear Mr Ribsskog
>
>
>
> Thank you for your email regarding County Road (Liverpool) Post Office
> branch.
>
>
>
> Please accept my apologies for any inconvenience that you have been
> caused. I have recorded the details of your complaint under our reference
> number 1-2605275373 and we are looking into the matter for you. You
> should expect to receive a full response to your complaint via
> e-mail within the next 10 working days.
>
>
>
> If you need to contact us, please call us on the number shown below
> quoting our reference number. Or you can email us via *
> customercare@postoffice.co.uk*
>
>
>
> If you need any further help with Post Office® products and services, you
> can call 0845 722 33 44 between 8.15 am and 6 pm Monday to Friday, and
> 8.30 am to 2.00 pm on Saturday. You can also access information at *
> www.postoffice.co.uk**,* the official Post Office® website.
>
>
>
> Yours sincerely
>
>
>
> Lesley Lindley
>
> Customer Service Advisor.
>
>
>
> Telephone: 08457 22 33 44
>
> Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
>
>
>
>
>
> ------ ORIGINAL MESSAGE -----
>
> FROM: Erik Ribsskog <eribsskog@gmail.com>
>
> TO: customercare@postoffice.co.uk
>
> SENT: 07 August 2013 22:20:41 (GMT Standard Time)
>
> Hi,
>
> I was at the Post Office in 34 County Road again today.
>
> I had four packets for my web-shop, (I sell sweets like Glacier Mints to
> mostly Norway).
>
> And I specifically asked for Certificates of Posting, for each packet.
>
> Yet, when I went out of the Post Office, I noticed I had only been given
> two certificates, (and two receipts).
>
> So I went in again, and the Post Office-woman who has been on holiday in
> Norway, (she told me once), wrote the address on the receipts.
>
> And she told me that I could download a Certificate of Posting-form, from
> your web-site.
>
> I said that was a good idea.
>
> And I think I found that form now, when I searched on the internet.
>
> So I'm going to start using it, I thought.
>
> But anyway, I think that when I ask for the certificates.
>
> Then I should have been given them.
>
> If the Post Office offer a service.
>
> (That is to issue certificates of posting).
>
> Then they should do it properly, I think.
>
> And the reason I want these certificates, is that once, some packets to
> Norway used long time.
>
> And the customer contacted me.
>
> And I only had the receipts.
>
> How could I prove that I'd send the packets to the customer then?
>
> The receipts could have been for packets I'd sent another customer.
>
> I couldn't prove it wasn't.
>
> So after this happened, I'd wanted to have the certificates of posting.
>
> To be able to prove I've sent packets, when they use long time.
>
> I think it's a bit wrong that I have to do this work-task.
>
> Because sometimes post office-staff just makes these certificates
> automatically.
>
> So I think that all Post Office-staff are meant to be apply to make them.
>
> I think that the Post Office should do things properly.
>
> If you offer a service you should do it properly, I think.
>
> I've now sent more than a hundred packets with sweets, (from my
web-shop),
> to Norway and the USA.
>
> And I think I must have bought 'stamps' from you, for around £1000.
>
> So I think I'm a quite good customer with you.
>
> So I don't think it's right that you don't make the certificates of
> posting, when I ask for them.
>
> But I'm going to try to use your forms now.
>
> Even if I also have to fill out a form for the custom, so it gets a bit
> many forms now, so to speak.
>
> (At least if there isn't a problem with my printer running out of ink, or
> something like that.
>
> I wonder if I have to have extra printer-ink here now, since I have to
> print out so many forms now, for sending the packets, from my web-shop).
>
> Regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Paula Loach <paula.loach@royalmail.com>
> Date: Mon, Mar 11, 2013 at 12:56 PM
> Subject: Post Office Ref: 1-2433956351
> To: "eribsskog@gmail.com" <eribsskog@gmail.com>
>
>
> Customer Service Centre
> PO Box 740
> Brampton
> BARNSLEY
> S73 0ZJ
> Tel 0845 722 33 44
> Fax 01226 273690
> Textphone (for people who are deaf
> or hard of hearing) 08457 22 33 55
> Email customercare@postoffice.co.uk
>
>
>
> Ref: 1-2433956351
>
> Dear Mr Ribsskog
>
> Thank you for letting me know about your experience at County Road Post
> Office® branch on 21 February 2013.
>
>
>
> I am sorry that the Branch Assistant who served you was rude towards you
> and had closed down his work station despite the branch still being open.
I
> also understand that you have concerns over the actions of the Branch
> Manager. I do appreciate the concern that this matter has caused you and
> please accept my sincere apologies for this.
>
>
>
> Please be assured that complaints of this nature are taken very
seriously.
> I have therefore phoned the Branch Manager as part of my investigation.
She
> has asked that I pass on her apologies and advised that the individual
> concerned is a relief staff member who covers when other staff members
are
> on annual leave or on sick leave. However she has been reminded of the
> polite and professional service we expect her and her staff members to
> maintain in accordance with Post Office standards.
>
>
>
> I am confident that the above action will improve the service in branch.
We
> do rely on customer feedback to improve the service we provide so please
> feel free to contact us if you have any further issues.
>
>
>
> The details of your complaint have been included and recorded under the
> above reference number. If you need to contact us again about this
> matter,it would help us if you could quote our reference number to
> enable us to
> quickly access the information.
>
>
>
> Once again please accept my apologies for any distress caused by this
> incident.
>
>
> If we can be of any further assistance please do not hesitate to contact
us
> again by emailing customercare@postoffice.co.uk or by clicking reply to
> this message.
>
> To help us improve the service we provide, an independent agency conducts
> telephone interviews with a sample of customers who have used our
helpline
> each month. All feedback is welcomed and used to further improve the
> service. If you are contacted and do not wish to take part, please let
the
> interviewer know. If you prefer not to be contacted please call 020 7357
> 8522 within seven days of the date of this letter and quote the reference
> from the top of this letter, to the agency.
>
>
> If you need any further help with Post Office products and services, you
> can call 0845 722 33 44 between 8.15 am and 6 pm from Monday to Friday,
and
> 8.30 am to 2 pm on Saturday. You can also access information
atwww.postoffice.co.uk, the official Post Office website.
>
> Yours sincerely
>
> Paula Loach
>
> Paula Loach
> Customer Care
> Telephone: 08457 22 33 44
> Textphone: 08457 22 33 55 (For the deaf and Hard of Hearing)
> Email address: customercare@postoffice.co.uk
>
> *If you have difficulty reading this e-mail, it is available in a
different
> format free of charge. Just telephone 08457 22 33 44*
>
>
>
>
>
>
>
> ------------------------------
> ******************************
> This email and any attachments are confidential and intended for the
> addressee only. If you are not the named recipient, you must not use,
> disclose, reproduce, copy or distribute the contents of this
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> If you have received this in error, please contact the sender and then
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> This email and any attachments are confidential and intended for the
> addressee only. If you are not the named recipient, you must not use,
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>
> POST OFFICE LIMITED registered in England and Wales at 148 OLD STREET,
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>
>
(See attached file: C.htm)
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This email and any attachments are confidential and intended for the
addressee only. If you are not the named recipient, you must not use,
disclose, reproduce, copy or distribute the contents of this communication.
If you have received this in error, please contact the sender and then
delete this email from your system.
ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA
EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203
POST OFFICE LIMITED registered in England and Wales at 148 OLD STREET,
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Jeg sendte en ny e-post til Sainsbury's
Erik Ribsskog
<eribsskog@gmail.com>
RE: New complaint/Fwd: Email to the Chief Executive's Office [SR 1-293497288]
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Aug 13, 2013 at 5:27 PM
To:
customer.service@sainsburys.co.uk
Cc:
Executive Response <ceo.customerservice@tesco.co.uk>
Hi,
ok, I don't understand why you don't fill up the self-service check out machines with enough coins at the start of the day?
Or why don't you refill one machine at the time?
Or why don't you refill one machine at the time?
(In stead of closing the whole department?).
This seems strange to me.
If you have a self service department, then that should be open, when the store is open, I think.
I used to shop at the big Sainsbury in Kensington, (the one with a Starbucks cafe), for around a week, in February, in 2005.
And they didn't tell me then that these types of departments weren't going to be open for all the hours the store is open.
This seems strange, I think.
And in the staffed till that day some boys with bikes, (I think it was), forgot a plastic-bottle of milk.
When they were in that till before me.
(Because that was the till with the shortest queue).
I thought this was strange.
And the female Cashier was unaware so I had to tell her that someone had forgotten their milk.
And she ran after the boys.
So it's easier to shop in the self-service tills I think.
I'm from Norway and there they use a kind of divider, so that customers have longer time, to pack their goods, in the staffed tills.
That's one of the reasons I like the self-service-tills, because then you don't get the next customers goods mixed with your own goods.
So I think it's strange that you sometimes close the self service department early.
If you have a department like that it should be open as long as the store is open, I think.
I've never seen this at Asda, that they close the self-service-department early.
Erik Ribsskog
PS.
I send a copy e-mail to Tesco, since they haven't replied yet, to my complaint about them.
Tesco Walton doesn't have a self-service department, for some reason.
So there it's a bit stressing to shop, I think.
I send a copy e-mail to Tesco, since they haven't replied yet, to my complaint about them.
Tesco Walton doesn't have a self-service department, for some reason.
So there it's a bit stressing to shop, I think.
And your cashiers, at Sainsburys Rice Lane, they don't stand in their tills, like the cashiers at Tesco Walton.
Since you have chairs, in your tills, I guess the reason is.
And you at Sainsbury's only have one type of shopping-baskets.
Where as Tesco Walton has three different types, (which doesn't mix/stock, even if they are more or less the same size).
They have some dark blue baskets, some less dark blue baskets, and some metal-baskets, which looks more or less like Sainsbury's baskets in Rice Lane, I think.
So I think enough 'strange stuff' is going on, at Tesco Walton.
So I don't like it when Sainsbury's Rice Lane starts to do 'strange stuff' as well.
Just as an update.
Dear Mr Ribsskog
Thank you for your email. I am sorry that when you visited our Rice Lane store recently our self scanner checkouts closed early and you were wondering why this happens.
We always aim to exceed our customers’ expectations and we use customers’ feedback to continually improve our products and services.
I called the store and spoke to Diane Colligan, Checkout Team Leader. Diane explained that the reason the self scanner checkouts were switched off was to allow them to remove the money cassettes as they were empty and refill them. Diane apologises for any inconvenience caused.
I hope this information is helpful. We appreciate you taking the time to email us and we hope to see you in store again soon.
Yours sincerely
Lillian Tarditi | Customer Manager
Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
customer.service@sainsburys.
twitter.com/sainsburys | facebook.com/sainsburyscustomer.service@sainsburys.
[THREAD ID:1-4UOWZA]
-----Original Message-----
From: eribsskog@gmail.com
Sent: 09.08.2013 10:23:52 PM
To: "Customer.Service" <Customer.Service@sainsburys.
Subject: New complaint/Fwd: Email to the Chief Executive's Office
Hi,
today I was at Tesco Walton again, (and also a Sainsbury-shop).
Budget chicken nuggets were sold out at Tesco Walton today, for the second day in a row.
When I walked in to the shop, a security guard placed himself between me and the shopping-baskets, with his behind towards me.
He was completely un-aware of that I wanted a basket.
(Or he pretended to be unaware).
Is it right that security-guards in Tesco tidy the shopping-baskets?
Isn't that a 'normal' Tesco-staff-job?
I ask that because the security guard seemed to lack basic customer-service skills, like being aware of a customer that walks into the shop, (of whom half of them wants a basket, or something like that).
It's hard for me to belive this security-guard.
Was he acting in-polite and provocing me, I'm wondering.
Also you have changed packaging on your budget orange juice which you sell from the 'milk-department', (that is the type you sell from a fridge).
Also, I tried to complain to the woman in the check-out that the chicken nuggets were sold out.
But she didn't answer me at all.
Before she waited for a long time, before giving me the receipt.
(This was at 21.13, it says on the receipt).
Also, most of your cashiers are standing in their tills.
As an experienced cashier I wonder why they don't want to sit on their chairs.
Is this something cultural, I'm wondering.
Regards,
Erik Ribsskog
PS.
And to Sainsbury's in Rice Lane.
You closed your self-service tills at around 21.15, (I think it was), on Wednesday.
PS.
And to Sainsbury's in Rice Lane.
You closed your self-service tills at around 21.15, (I think it was), on Wednesday.
Why do you close them early, I'm wondering.
---------- Forwarded message ----------
From: <ceo.customerservice@tesco.co.
From: <ceo.customerservice@tesco.co.
Date: Wed, Jul 31, 2013 at 2:52 PM
Subject: Email to the Chief Executive's Office
To: eribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email.
Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive's Office.
Thank you for your email.
Regrettably, we have nothing further to add however please be assured that your further comments have been noted.
Many thanks once again for contacting the Chief Executive's Office.
Kind regards
David Upstone
Customer Service Executive
.................. Original Message ..................
To: ceo.customerservice@tesco.co.
From: eribsskog@gmail.com
Received: 30/07/2013
Subject: Update/Fwd: Email to the Chief Executive's Office
Hi,
I've checked on Wikipedia now.
And Storebrand had a profit of NOK 1471 million, in 2010, it says.
http://en.wikipedia.org/wiki/
And Tesco had a net income of £124 million, it says.
http://en.wikipedia.org/wiki/
So Tesco had a lower profit, even if Tesco has 537 784 employees.
And Storebrand has 2160 employees.
That says something about that Tesco aren't that well run, I think.
Could it be the problem with the baskets?
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Jul 30, 2013 at 4:39 PM
Subject: Re: Email to the Chief Executive's Office
To: ceo.customerservice@tesco.co.
Hi,
I've studied Information Management in Norway, for two years, in the late
80's and early 90's.
And as part of a Management/Organisation-module there, I contacted the big
Norwegian insurance-company UNI Storebrand, and they sent me their
organisation-map.
They are also a big company, so I don't buy this.
I don't need a very detailed organisation-map.
A general one would be ok, then I would at least get the overview on how
your customer service is organised.
Erik Ribsskog
On Tue, Jul 30, 2013 at 4:33 PM, <ceo.customerservice@tesco.co.
> **
> Dear Mr Ribsskog
>
> Thank you for your email. I am sorry that you are unhappy with my
> response, this certainly was not my intention.
>
> I am sorry that you do not wish to meet with Colin, he is certainly best
> placed to deal with your concerns. As you are aware, the position on our
> baskets has already been explained to you, and this remains unchanged.
>
> As Tesco is such a large company, I cannot provide you with an overall
> organisation structure. However as explained, this office is the highest
> point of escalation for customer complaints.
>
> Many thanks once again for contacting the Chief Executive's Office.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To: ceo.customerservice@tesco.co.
> From: eribsskog@gmail.com
> Received: 29/07/2013
>
>
> Subject: Re: Email to the Chief Executive's Office
>
> Hi,
>
> I've asked for an organisation-map.
>
> And Tesco are registered at the London Stock Exchange, (I've read on
> Wikipedia), so you should have one, I think.
>
> I want to please have your organisation-map before I go on with this.
>
> Or if you have a link to a web-site with that map on, that would also be
> fine.
>
> Also, when I complain to you, then I don't have to deal with the Store
> Manager.
>
> I've worked as a Store Manager myself, (in the Rimi-chain, owned by ICA).
>
> And the Area Manager, (Anne-Kathrine Skodvin), wouldn't always tell me who
> had complained about the shop I ran, (as I remember it).
>
> So there's no need for me to deal with the Store Manager directly as I see
> it.
>
> As I've explained I'd prefer if Tesco's central organisation could be like
> a buffer between me and the staff in the mentioned shop, (Tesco Walton).
>
> Thanks in advance for the help with this!
>
> Regards,
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 4:01 PM, <ceo.customerservice@tesco.co.
>
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your email.
> >
> > As advised, Colin Richardson, the Walton Store Manager, would be happy to
> > meet with you in store to discuss any concerns you may have. I really do
> > hope that you will choose to meet with him.
> >
> > The Chief Executive's Office is the highest point of escalation as we
> > reply on behalf of our board members. Regrettably there is nothing
> further
> > I can add on this matter.
> >
> > Many thanks once again for contacting the Chief Executive's Office.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> >
> > To: ceo.customerservice@tesco.co.
> > From: eribsskog@gmail.com
> > Received: 29/07/2013
> >
> >
> >
> > Subject: Re: Email to the Chief Executive's Office
> >
> > Hi,
> >
> > and how do you explain that Tesco wants to have many different types of
> > baskets with the same volume that doesn't mix/stock?
> >
> > Also, it's not the first time I've complained about the Sun Sip-cola
> being
> > sold out.
> >
> > I think it's better if your office serves as a buffer, between me and the
> > Tesco Walton-employees, if that's alright.
> >
> > I would have liked to asked your line-manager if that's alright.
> >
> > And I would have wanted him/her to explain about the 'basket-case'.
> >
> > Thanks in advance for the help with this.
> >
> > Erik Ribsskog
> >
> >
> > On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.
> wrote:
> >
> > > **
> > > **
> >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your patience while this matter has been investigated.
> > >
> > > It was disappointing to learn that our Walton store did not have the
> > items
> > > you wanted in stock during your visit on the 23rd July, I am sorry for
> > the
> > > inconvenience caused.
> > >
> > > I have raised with matter with Colin Richardson, the Walton Store
> > Manager,
> > > he has asked me to pass on his apologies to you. Colin has advised that
> > the
> > > items are now back in stock and that he would be happy to meet with you
> > in
> > > store to discuss any concerns you may have. He has also advised that he
> > > would like to give you a couple of bottles as a way to apologise for
> this
> > > matter arising.
> > >
> > > I have reviewed the previous correspondence you have had with this
> office
> > > and I can confirm that our position is unchanged with regard to our
> > > baskets. I am sorry that you will be disappointed with my response.
> > >
> > > Thank you for taking the time to contact the Chief Executive's Office.
> If
> > > you have any further queries please don't hesitate to get back in
> touch.
> > >
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > .................. Original Message ..................
> > >
> > > To: ceo.customerservice@tesco.co.
> > > From: eribsskog@gmail.com
> > > Received: 26/07/2013
> > >
> > >
> > > Subject: Re: Email to the Chief Executive's Office
> > >
> > >
> > > Ok,
> > >
> > > I've sent you a lot of complaints earlier, you see.
> > >
> > > And I started sending them to this e-mail address, a couple of years
> > ago, I
> > > think.
> > >
> > > So now I send all the Tesco-complaints to this e-mail-address.
> > >
> > > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > > wanted to complain about, by the way.
> > >
> > > And that's the baskets.
> > >
> > > Tesco Walton now have three different types of baskets.
> > >
> > > One type which is made of dark blue plastic.
> > >
> > > One type which is made of a bit less dark blue plastic.
> > >
> > > And a type which is made of metal.
> > >
> > > And these three basket-types doesn't stock with the other basket-types.
> > >
> > > So it's a bit chaotic in the check-out-area, with the baskets.
> > >
> > > Since they don't stock.
> > >
> > > If I put a dark blue basket on top of a less dark blue.
> > >
> > > Then the dark blue basket doesn't fit, in the less dark blue.
> > >
> > > Even if they are about the same size, in litres, (it looks like to me).
> > >
> > > Also the metal ones are about the same size in litres, (like it looks
> to
> > > me).
> > >
> > > I think it's odd that a big organisation like Tesco isn't stream-lined.
> > >
> > > I have to focus on the baskets when I shop at Tesco Walton.
> > >
> > > It's like you have to be an expert on Tesco-baskets to shop there, I'd
> > say.
> > >
> > > It's like you want to bully the custommers from Sainsbury and Asda who
> > want
> > > to try Tesco for a change.
> > >
> > > Then you aren't going to get many new customers, perhaps.
> > >
> > > If this isn't something you do to make people use the trolleys then.
> > >
> > > Because I've worked in a grocery-chain named Rimi, in Norway.
> > >
> > > And they were a bit sceptical with having baskets, in the shops.
> > >
> > > They only wanted trolleys, (for the customers).
> > >
> > > Since customers with trolleys usually buy more, than if they use a
> > basket,
> > > to put their groceries in.
> > >
> > > But three types of baskets.
> > >
> > > Which doesn't stock.
> > >
> > > I think this is how a shop in the third world would have done it.
> > >
> > > Why aren't you more stream-lined, (and 'Western'), I'm wondering.
> > >
> > > And it's almost the same at Tesco Liverpool One.
> > >
> > > Except that I haven't seen the metal-baskets there.
> > >
> > > But they have two types of blue baskets, (with the same volume), that
> > > doesn't mix, when one stock them.
> > >
> > > And that's odd for a new shop like that.
> > >
> > > Liverpool One has only been around for two or three years.
> > >
> > > And this is also a Super-store.
> > >
> > > So then it looks like to me that Tesco has problems when they want to
> > have
> > > a 'chaos-system', like this, with the shopping-baskets.
> > >
> > > (I've studied Information Management and have gone to commerce-school
> and
> > > have worked as a retail-manager.
> > >
> > > We learned at commerce-school that 'the custommer is always right'.
> > >
> > > But I don't think Tesco agrees with this, when I see many different
> types
> > > of baskets, that doesn't stock, in your shops.
> > >
> > > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > > honest.
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.
> > wrote:
> > >
> > > > **
> > >
> > > > Our Ref 15143479
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for your email addressed to our Chief Executive, to which I
> > > have
> > > > been asked to respond. Please accept my apologies for the delay in
> > doing
> > > > so.
> > > >
> > > > I
This is a confidential email. Tesco may monitor and record all emails. The views expressed in this email are those of the sender and not Tesco.
Tesco Stores Limited
Company Number: 519500
Registered in England
Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire EN8 9SL
VAT Registration Number: GB 220 4302 31
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Don't print this email unless you really need to; think of the environment and save a tree!
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Visit www.sainsburys.co.uk for food and drink inspiration, financial services, TVs, laptops, home and garden and much more, or to buy groceries online. You can live well for less than you thought at Sainsbury's based on price perception data.
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This footnote also confirms that this email message has been swept for the presence of computer viruses, but does not warrant that the message is virus free.
Email sent to Sainsbury's systems may be monitored by the company.
J Sainsbury plc (185647 England)
Sainsbury's Supermarkets Ltd (3261722 England)
Registered Offices:
33 Holborn
London EC1N 2HT
******************************
Jeg fortsetter å søke jobber. Denne gang som Web Design and Front-end developers(Web Design and Front_1374839366)
Erik Ribsskog
<eribsskog@gmail.com>
Web Design and Front-end developers(Web Design and Front_1374839366)
eribsskog@gmail.com
<eribsskog@gmail.com>
Tue, Aug 13, 2013 at 11:32 AM
Reply-To:
eribsskog@gmail.com
To:
eribsskog@gmail.com
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Dear Applicant,
You recently applied for Web Design and Front-end developers at TEKsystems. Here’s a copy of your application:
Cover Letter:
Hi,
I read about this vacancy on the Direct Gov-website, and I wanted to please apply for this job.
I have designed a lot of websites, (see online portifolio for more details), since the late nineties, using HTML, CSS, Javascript, PHP and SVG.
I've also learned about JQuery, from when I studied IT, at Oslo University College, from 2002 to 2004.
I'm also quite recently had a meeting with NCS about my career-options, and I've agreed with them to try to find a course in Dreamweaver this automn, and I'm going to discuss this with Hugh Baird college, in Bootle, in a interview, later this month, (because I'm also taking a CAD-course with them, startning this automn).
I attach my CV and hope to hear back from you!
Yours sincerely,
Erik Ribsskog
CV:
Your CV is attached.
Good luck,
The Monster Team
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