To: Simon.Williams@legalcomplaints.org.uk
Date: Mon, 26 Nov 2007 21:26:57 +0000
Subject: Fwd: Your e-mail (complaint about a duty solicitor)
Hi,
I'm refering to your e-mail from 2/10, where you are writing:
' *Q2: If not, then who is it one are supposed to complain to, about poor
service/unprofessional* *conduct, by law-firms, in connection with the Dury
Solicitors scheme?*
I have looked into this matter and would suggest that you refer to this
website:
http://www.legalservices.gov.uk/aboutus/regions/liverpool_information.asp
It contains information and contact details of the Merseyside Duty
Solicitors scheme and I hope that you will find it useful.
I should also note that the Legal Services Commission is an organisation
wholly separate from the Law Society and, if you have any specific questions
in relation to the procedures, you should direct them to the LSC, rather
than our Office.'.
I've now been in contact with The LSC, and as one can see in the e-mail from
them, which I am forwarding with this
e-mail, the LSC are writing:
'I am not able to help you on this any further. You say that you have
sent you resolution complaint forms to the firms in question. Either
they have replied and you remain unhappy with the response, or they have
not replied at all. You have raised this with the Law Society and they
say that they are unable to assist. They have referred your compliant to
the LSC, and we have said that we are unable to assist and are not going
to take matters further.
If you wish to examine the procedure for making complaints against
firms of solicitors in greater depth, I suggest you contact the Law
Society, as they are the body which is in charge of regulating the legal
profession. There is nothing more I can add to this, and I am afraid
that I shall not be answering any further email correspondence from you.'.
So it doesn't seem like the LSC are able to help me with this.
So I thought I should try to refrase my question a bit, and see if maybe
it's possible
for you to answer me on the question I was wondering about.
What I'm really wondering about, is how one should go forward, if one want's
to
complain formally about unproffessional conduct from a law-firm, in
connection
with the duty solicitor programme.
I hope that you have the chance to have a look at this!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Michael Rimer
Date: Nov 9, 2007 5:37 PM
Subject: Re: Your e-mail (complaint about a duty solicitor)
To: eribsskog@gmail.com
Mr Ribsskog
I am not able to help you on this any further. You say that you have
sent you resolution complaint forms to the firms in question. Either
they have replied and you remain unhappy with the response, or they have
not replied at all. You have raised this with the Law Society and they
say that they are unable to assist. They have referred your compliant to
the LSC, and we have said that we are unable to assist and are not going
to take matters further.
If you wish to examine the procedure for making complaints against
firms of solicitors in greater depth, I suggest you contact the Law
Society, as they are the body which is in charge of regulating the legal
profession. There is nothing more I can add to this, and I am afraid
that I shall not be answering any further email correspondence from you.
Yours sincerely
Michael Rimer
>>> "Erik Ribsskog"
Hi,
well I've sent both of the resolution-form complaints to the
law-firms.
So I have certainly contacted both law-firms regarding the complaints.
Like I've also explaned in earlier e-mail to yourself.
I'm not sure if I think it's to much to ask, to get some more
information
about
the general complaint process surounding duty solicitor cases,
involving
unprofessional conduct from law-firms.
As I would suspect that information surrounding the complaint-process,
should
be puplicly known.
You told me to send you the e-mails if I had recieved legal aid
founding.
I told you that I hadn't received any legal aid founding as of yet, but
that
I
was still wondering how to forward with the complaints.
And this I haven't recieved any answer to.
I think members of the puclic should be allowed to get information
about the
duty
solicitor complaint process, so thats why I'm asking about this again.
About where I can find general information about the duty solicitors
complaint
process, in cases like the ones I've mentioned.
So I hope it's possible for you to tell me this.
Thank you very much in advance for your help!
Yours sincerely,
Erik Ribssskog
On 11/9/07, Michael Rimer
>
> Mr Ribsskog
>
> You have not raised any fresh issues in your email to me. I have
told
> you what you should do. In not one email have you said whether you
have
> raised your concerns with the firms in question. I am not able to
add
> anything further to what I have said already.
>
> Your sincerely
>
> Michael Rimer
>
> >>> "Erik Ribsskog"
> Hi,
>
> the involvement of the Law Society regarding these complaints, is
also
> being
> dealt with
> by the Legal Services Ombudsman.
>
> The cases, that the complaints are surrounding, are cases that have
> received
> any
> legal aid founding to this date.
>
> What I'm simply saying, is that the Law Society, told me that I
should
> complain to you,
> some weeks ago.
>
> And even if the dates for the contact with the law-firms are some
> months
> back, I've dealing
> with each complaint regurarely.
>
> It's just that I'm being passed around from one organisation to the
> next,
> and between
> different people and levels in the different organisations.
>
> So I was just wondering how is it, that one are supposed to go
forward,
> in
> general, if
> one wants to complain about law-firms, regarding unproffesional
> conduct, in
> conection
> with the duty solicitors program, regardless if any legal aid
founding
> has
> been given
> by the LSC as of yet.
>
> If you think I can complain to you, regardless if there hasn't been
> any
> legal aid founding
> being given by the LSC, than I can send you all the e-mails, from
the
> correspondence
> with the Law Society, and the law-firms.
>
> Since there has been quite long-lasting processes surounding this,
> then
> there are quite
> a few e-mails.
>
> And these e-mails are also being looked at by the LSO, like I
> explained.
>
> So it would be very fine, if you could explain to me how complaints
> about
> unprofessonal
> conduct, from law-firms, in connection with the duty solicitor
> programme
> (regardless if
> any legal aid founding has been given as of yet), usually are being
> reported
> by the
> complainant.
>
> It's the general complaint-process that I was a bit curious about.
>
> Maybe there is an informaiton web-page on your website, explaining
> about
> this?
>
> I'm sure I'm not the first person complaining about unprofesional
> conduct
> like this,
> from law-firms in connection with the duty solicitors programme.
>
> So I'm sure that there has to be a generall complaint-process
rutine,
> regarding
> how complaint-cases like this, should be dealt with.
>
> It's this information that I'm looking for, and I would be very
> grateful if
> it would be
> possible for you to enlighten me regarding this.
>
> Thank you very much for your help in advance!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
>
>
> On 11/9/07, Michael Rimer
wrote:
> >
> > Dear Mr Ribsskog
> >
> > You have complained to the LSC, and I have suggested that you
> redirect
> > your complaint to the firms in question. I am afraid to say that
> the
> > way that you have expressed your complaints in word docs you sent
me
> is
> > not very clear. I have read each a number of times and it is not
> > abundantly plain what it is you wish to achieve by making a
> complaint.
> > Furthermore, the matters you complain of date back to May this
year
> and
> > it is now November.
> >
> > Because it is not very clear what exactly happened or didn't
happen
> > when you saw or spoke to advisers from EAD and from Morcroft, I
> cannot
> > see clearly whether you received advice from them which was paid
for
> by
> > the LSC. Rather than reiterate your complaint, if you could scan
any
> > correspondence you have received from either or both solicitors,
> that
> > may assist.
> >
> > I am not proposing to investigate your complaint any further. If
> you
> > are able to send me correspondence received from the solicitors in
> > question, so as to satisfy me that they did work on your behalf
for
> > which they were paid from the legal aid fund, then again, I would
> > suggest that you raise your complaint again with the firm.
Depending
> on
> > what they said, I might think it appropriate to refer this the
> relevant
> > firm's account manager at the Liverpool LSC office.
> >
> > Yours sincerely
> >
> > Michael Rimer
> >
> > >>> "Erik Ribsskog"
>>>
> > Hi,
> >
> > thank you very much for your e-mail!
> >
> > The Law Society, told me (in e-mails I've forwarded to the LSC
with
> my
> > previous e-mails), that
> > if one wanted to complain (formally), about law-firms in
connection
> > with the
> > duty solicitors
> > programme, then one should complain to the LSC.
> >
> > So I was wondering if what you are writing to me, is that this
isn't
> > right?
> >
> > Are you telling me, that there isn't any formal way of complaining
> > about
> > profesional misconduct,
> > against law-firms, in connection with the duty solicitors
programme,
> > (other
> > than to the companies
> > themselves).
> >
> > This because, I have sent Law Society resolution-form comlaints to
> > both
> > law-firms.
> >
> > But both law-firms, are saying, that I'm not a client with them,
> since
> > they
> > only helped me in connection
> > with the duty sollicitors programme, and then I have no right to
> > complain,
> > since I'm not a client of the law-firm.
> >
> > So that option is already tryed.
> >
> > I was wondering if there are any Governement organisations that
one
> > could
> > complain about this to.
> >
> > And also, who could give me advice about this?
> >
> > Thank you very much for your help in advance!
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > On 11/9/07, Michael Rimer
> wrote:
> > >
> > > Dear Mr Ribsskog
> > >
> > > If you are unhappy with the service you received with the firms
of
> > > solicitors you had dealings with, then I repeat, that you should
> > write a
> > > clear letter to the firms outlining briefly what you think they
> > didn't
> > > do properly.
> > >
> > > I am not in a postition to be able to advise you further on
this.
> > >
> > > Yours sincerely
> > >
> > > Michael Rimer
> > >
> > > >>> "Erik Ribsskog"
> >>>
> > > Hi,
> > >
> > > I'm not sure if you have read the complaints thorowly enought
> then,
> > > because it has a been a problem with lying and breaching of
> > > agreements.
> > >
> > > And giving wrong advice over the phone.
> > >
> > > This is unprofessional conduct, and it has been examples of this
> in
> > > both
> > > complaints.
> > >
> > > So I was wondering if you please could tell me how I should go
> > > forward,
> > > if I wanted to complain about legal firm in regarding
> unprofessional
> > > conduct
> > > in conection with the duty solicitior programme.
> > >
> > > Thank you very much for your help in advance!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On 11/8/07, Michael Rimer
> > wrote:
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for the further information. Your complaints are of
a
> > lack
> > > of
> > > > what you perceive as being acceptable customer service from
each
> > > (not
> > > > being told who was dealing with your case, having meetings
> > cancelled
> > > and
> > > > not rescheduled, being passed from one person to the next and
> > having
> > > to
> > > > explain your case to each one, all of which can be frustrating
> > when
> > > you
> > > > have your own legal issues as a primary concern).
> > > >
> > > > May I suggest that you raise your concerns with the firms
> > directly.
> > > It
> > > > may assist if you shorten your accounts by summarising the
main
> > > points
> > > > of complaint, in order to get the text onto a one page letter.
> > > >
> > > > It might be that the person who dealt with your complaint at
the
> > > Legal
> > > > Complaints Service thought, as I did at first, that you were
> > > concerned
> > > > by the behaviour of a criminal duty solicitor. However, it
seems
> > as
> > > > though it relates to an employment dispute. In any event, I
> think
> > > that
> > > > you ought to be referring your concerns to the firms, as it is
> > they
> > > who
> > > > ought to be listening to the points you make and considering
> > whether
> > > > they need to take a fresh look at their customer service.
> > > >
> > > > Your sincerely
> > > >
> > > > Michael
> > > >
> > > > >>> "Erik Ribsskog"
11:20
> > >>>
> > > > Hi,
> > > >
> > > > thank you very much for your answer!
> > > >
> > > > Well, in April, I called the Law Society about the problems,
and
> > > they
> > > > adviced me
> > > > to bring the complaints through their complaint-procedure.
> > > >
> > > > Now, about six months later, the Law Society tells me that it
is
> > the
> > > > LSC,
> > > > who
> > > > should have dealt with these complaints.
> > > >
> > > > The complaints are regarding poor service and unprofessional
> > > conduct,
> > > > from
> > > > law-firms,
> > > > in conection with duty solicitor meetings, being set up by the
> > CAB.
> > > >
> > > > I'm going to enclose a copy of the two complaints that I sent
> the
> > > Law
> > > > Society.
> > > >
> > > > One complaint regarding the Morecrofts Solicitors firm, and
one
> > > > complaint
> > > > regarding
> > > > the EAD solicitors firm.
> > > >
> > > > So I'm looking forward to hearing more from you, regarding how
I
> > > should
> > > > go
> > > > forward
> > > > with these complaints.
> > > >
> > > > Thanks in advance for the help!
> > > >
> > > > Yours sincerely,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On 11/8/07, Michael Rimer
> > > wrote:
> > > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Your email has been referred to me as you appear to have had
> > some
> > > > > difficulties in finding out where to make a complaint about
a
> > duty
> > > > > solicitor who assisted you recently. I am a lawyer in the
> LSC's
> > > > head
> > > > > office legal department.
> > > > >
> > > > > I am not clear from your email what it is exactly that you
> were
> > > > unhappy
> > > > > about the duty solicitor who assisted you. Did the duty
> > solicitor
> > > > see
> > > > > you at a police station? Or did the duty solicitor see you
at
> > the
> > > > > magistrates' court? If you outlined very briefly the nature
> of
> > > your
> > > > > complaint about the solicitor, i.e., what he did that you
> > thought
> > > > was
> > > > > wrong, or what he didn't do that you think he ought to have
> > done,
> > > > that
> > > > > would be helpful.
> > > > >
> > > > > I am mindful to suggest that you make a complaint to the
firm
> > > > directly.
> > > > > Usually, a complaint against a solicitor is best made to the
> > > senior
> > > > or
> > > > > managing partner at the solicitor's firm. Otherwise, the
> > solicitor
> > > > whom
> > > > > you are unhappy about wont know what it is he has done
wrong,
> in
> > > > your
> > > > > view. Depending on the firm's response, the Customer
Service
> > > Team
> > > > > (whom you originally emailed about this) will be in a better
> > > position
> > > > to
> > > > > say whether your complaint should be referred to the firm's
> > > account
> > > > > manager at the Legal Services Commission, or whether it
should
> > be
> > > > dealt
> > > > > with by the Law Society's Legal Complaint Service.
> > > > >
> > > > > Kind regards
> > > > >
> > > > > Michael
> > > > >
> > > > >
> > > > >
> > > > > Michael Rimer
> > > > > Legal Adviser
> > > > > Corporate Legal Team
> > > > > Legal Services Commission
> > > > > 85 Gray's Inn Road,
> > > > > London WC1X 8TX
> > > > >
> > > > > DX 328 Chancery Lane
> > > > >
> > > > > Note: The email may contain confidential legal advice which
is
> > > > likely
> > > > > to be subject to legal professional privilege and which may
be
> > > > exempt
> > > > > from disclosure under the Freedom of Information Act. Please
> > > contact
> > > > the
> > > > > author or the Commission's Legal Director to seek
> authorisation
> > > > before
> > > > > disclosing this email outside the Commission."
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > >>> "Erik Ribsskog"
> 02:25
> > > >>>
> > > > > Hi,
> > > > >
> > > > > I can't see that I have recieved an answer to this e-mail
yet,
> > > thats
> > > > > why I'm
> > > > > trying to send it again.
> > > > >
> > > > > Yours sincerely,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > > ---------- Forwarded message ----------
> > > > > From: Erik Ribsskog
> > > > > Date: Oct 19, 2007 4:36 PM
> > > > > Subject: Re: Your e-mail
> > > > > To: Legal LSC
> > > > >
> > > > >
> > > > > Hi,
> > > > >
> > > > > thank you very much for your answer.
> > > > >
> > > > > I will now try to summarise the corespondce I've been having
> > with
> > > > you
> > > > > and
> > > > > Simon Williams from the Legal Complaints Service.
> > > > >
> > > > > Simon Williams (The Legal Complaints Service) says that I
> should
> > > > > contact the
> > > > > LSC to complain about
> > > > > a duty solicitor.
> > > > >
> > > > > And you (The LSC) are saying that I should contact The Legal
> > > > > Complaints
> > > > > Service to complain about
> > > > > a duty solicitor.
> > > > >
> > > > > So I'm not sure how to conclude this summary.
> > > > >
> > > > > Could you please confirm again who I should contact if I
want
> to
> > > > > formally
> > > > > complain about poor service
> > > > > and uprofessional conduct from a law-firm in connection with
> the
> > > > duty
> > > > > solicitors scheme.
> > > > >
> > > > > Because Simon Williams from The Legal Complaints Service is
> > > writing
> > > > > this in
> > > > > a letter from 26/9:
> > > > >
> > > > > 'Here, a meeting under the duty solicitors programme is
> unlikely
> > > to
> > > > be
> > > > > something done under a retainer
> > > > > (that is, a relationship between solicitor and client), as
> duty
> > > > > solicitors
> > > > > are those who provide assistance
> > > > > to those who are without representation
> > > > >
> > > > > [...]
> > > > >
> > > > > As you are not a client of EAD, this office is unable to
> > consider
> > > > your
> > > > > complaint. I will, therefore, take
> > > > > steps to close this file'.
> > > > >
> > > > > So it's obvious that the Legal Complaints Service aren't
> looking
> > > at
> > > > > complaints against law-firms in
> > > > > connection to the duty solicitors scheme.
> > > > >
> > > > > Williams, write in an e-mail from 2/10:
> > > > >
> > > > > ' *Q2: If not, then who is it one are supposed to complain
to,
> > > about
> > > > > poor
> > > > > service/unprofessional* *conduct, by law-firms, in
connection
> > with
> > > > the
> > > > > Dury
> > > > > Solicitors scheme?*
> > > > >
> > > > > I have looked into this matter and would suggest that you
> refer
> > to
> > > > > this
> > > > > website:
> > > > >
> > > > >
> > > >
> > >
> >
>
http://www.legalservices.gov.uk/aboutus/regions/liverpool_information.asp
>
> >
> > >
> > > >
> > > > >
> > > > >
> > > > > It contains information and contact details of the
Merseyside
> > Duty
> > > > > Solicitors scheme and I hope that you will find it useful.
> > > > >
> > > > > I should also note that the Legal Services Commission is an
> > > > > organisation
> > > > > wholly separate from the Law Society and, if you have any
> > specific
> > > > > questions
> > > > > in relation to the procedures, you should direct them to the
> > LSC,
> > > > > rather
> > > > > than our Office.'.
> > > > >
> > > > > So he's saying that the LCS should deal with the complaint.
> > > > >
> > > > > Is this correct?
> > > > >
> > > > > Who could I ask for advice/help regarding this, since I'm
> being
> > in
> > > a
> > > > > way
> > > > > 'thrown around' here, from one organisation to the
> > > > > other.
> > > > >
> > > > >
> > > > > Also, you are writing that:
> > > > >
> > > > > 'In regards to our customer-helpline, it is more than likely
> > that
> > > > > there
> > > > > was a miscommunication or misunderstanding between you and
my
> > > > > colleague
> > > > > as a list of law firms can be accessed easily through a
search
> > on
> > > > the
> > > > > CLS Legal Adviser Directory.'.
> > > > >
> > > > >
> > > > > So you are writing that since you have an online directory,
> then
> > > it
> > > > > can't be
> > > > > something wrong
> > > > > in regards to your customer-helpline's advice.
> > > > >
> > > > > I can't see that it's an excuse for giving wrong advice
> (giving
> > me
> > > > the
> > > > > phone-numbers to law-firms
> > > > > in Wales), I can't see that this can be excused by you also
> > having
> > > > an
> > > > > online
> > > > > directory.
> > > > >
> > > > > What is the point of having a customer-helpline, if one
can't
> > > trust
> > > > > the
> > > > > advice?
> > > > >
> > > > > Since like you are writing, you also have an online
directory,
> > so
> > > > this
> > > > > fact
> > > > > means that any mistakes
> > > > > the helpline makes, must be misunderstandings.
> > > > >
> > > > > I don't see the logic in this.
> > > > >
> > > > > I think you must be mistaking.
> > > > >
> > > > > Even if you have an online directory, I don't see how this
> > > explains
> > > > > mistakes
> > > > > from your helpline.
> > > > >
> > > > > It's not a valid excuse I mean.
> > > > >
> > > > > If I go to Tesco and say I got the wrong change back.
> > > > >
> > > > > Then Tesco can't say that, of it must be a misunderstanding
> > > because
> > > > you
> > > > > have
> > > > > paid by debit-card.
> > > > >
> > > > > Thats the same reasoning to me.
> > > > >
> > > > > So it would be very fine, if you could please confirm that
> I've
> > > > > understood
> > > > > your excuse right.
> > > > >
> > > > > Because in that case, I don't think it's a valid excuse, and
I
> > > would
> > > > > please
> > > > > like to complain about it.
> > > > >
> > > > > I hope that this is alright!
> > > > >
> > > > > Thank you very much for your answer again!
> > > > >
> > > > > Yours sincerely,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > On 10/19/07, Legal LSC
wrote:
> > > > > >
> > > > > > Our ref: KPL/MISC/07/07/70 (5)
> > > > > > Date: 19 October 2007
> > > > > >
> > > > > >
> > > > > > Dear Mr Ribbskog,
> > > > > >
> > > > > > Thank you for your e-mail on 16 October 2007.
> > > > > >
> > > > > > You are always welcome to put forward an informal
complaint
> > > > regarding
> > > > > a
> > > > > > duty solicitor's poor service and/or misconduct, in
> connection
> > > > with
> > > > > > the Local Duty Solicitors Scheme, to the Account Manager
of
> > our
> > > > > relevant
> > > > > > regional office. They will be happy to investigate your
> > > complaint
> > > > > and
> > > > > > will communicate with the duty solicitor involved to
clarify
> > the
> > > > > areas
> > > > > > of your complaint and endeavor to resolve the issue.
> > > > > >
> > > > > > However, it is not within our capacity or powers to
enforce
> > any
> > > > > actions
> > > > > > upon the relevant duty solicitor in regards to their poor
> > > service
> > > > > and/or
> > > > > > misconduct.
> > > > > >
> > > > > > For complaints on the poor service and/or misconduct of
any
> > > > > solicitor
> > > > > > to be dealt with formally and with enforceable actions,
you
> > must
> > > > > direct
> > > > > > your complaints to the Law Society's Legal Complaints
> Service
> > > > (LCS),
> > > > > > who are an independent complaints handling body that deals
> > with
> > > > all
> > > > > > formal complaints against solicitors. Even though they are
> > part
> > > of
> > > > > the
> > > > > > Law Society, they operate independently.
> > > > > >
> > > > > > Further details on the LCS are available at the following
> > > website:
> > > > > >
> > > > > > http://www.legalcomplaints.org.uk/home.page
> > > > > >
> > > > > > Both the above options are available to you and it is your
> > > > decision
> > > > > on
> > > > > > where you want to direct your complaint and how it is
> > resolved.
> > > > > >
> > > > > > In regards to our customer-helpline, it is more than
likely
> > that
> > > > > there
> > > > > > was a miscommunication or misunderstanding between you and
> my
> > > > > colleague
> > > > > > as a list of law firms can be accessed easily through a
> search
> > > on
> > > > > the
> > > > > > CLS Legal Adviser Directory.
> > > > > >
> > > > > > I hope the above is of assistance to you.
> > > > > >
> > > > > > Yours sincerely
> > > > > >
> > > > > >
> > > > > > Ka Poh Ling
> > > > > > Central Customer Services Unit
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
***********************************************************************************
> > > > > > Disclaimer
> > > > > >
> > > > > > This email (and any attachment(s)) is private and intended
> > > solely
> > > > for
> > > > > the
> > > > > > use of the individual or entity to whom they are
addressed.
> > Its
> > > > > > unauthorised use, disclosure, storage or copying is not
> > > permitted.
> > > > > If you
> > > > > > are not the intended recipient please destroy all copies
and
> > > > inform
> > > > > the
> > > > > > sender by return e-mail.
> > > > > >
> > > > > > Internet e-mail is not a secure medium, as messages can be
> > > > > intercepted and
> > > > > > read by someone else. Please bear this in mind when
> deciding
> > > > whether
> > > > > to
> > > > > > send information by e-mail. Postal addresses for the
Legal
> > > > Services
> > > > > > Commission are available from
> > > > > > http://www.legalservices.gov.uk/aboutus/regions/regions.asp
> > > > > >
> > > > > > The Legal Services Commission reserves the right to
monitor,
> > > > record
> > > > > and
> > > > > > retain any incoming and outgoing emails for security
reasons
> > and
> > > > for
> > > > > > monitoring internal compliance with the Legal Services
> > > Commission
> > > > > policy on
> > > > > > staff use. Email monitoring and/or blocking software may
be
> > > used
> > > > and
> > > > > > content may be read. You have a responsibility to ensure
> laws
> > > are
> > > > > not
> > > > > > broken when writing or forwarding emails and their
contents.
> > No
> > > > > contracts
> > > > > > can be entered into on our behalf by email.
> > > > > >
> > > > > > Any views or opinions expressed are solely those of the
> author
> > > and
> > > > do
> > > > > not
> > > > > > necessarily represent those of the Legal Services
> Commission.
> > > > > >
> > > > > > The Legal Services Commission checks all mails and
> attachments
> > > for
> > > > > known
> > > > > > viruses; however, you are advised that you open any
> > attachments
> > > at
> > > > > your own
> > > > > > risk.
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
***********************************************************************************
> > > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
************************************************************************************
> > > > > Disclaimer
> > > > >
> > > > > This e-mail (and any attachment(s)) is private and intended
> > solely
> > > > for the
> > > > > use of the individual or entity to whom they are addressed.
> Its
> > > > unauthorised
> > > > > use, disclosure, storage or copying is not permitted. If you
> are
> > > not
> > > > the
> > > > > intended recipient please destroy all copies and inform the
> > sender
> > > by
> > > > return
> > > > > e-mail.
> > > > >
> > > > > Internet e-mail is not a secure medium, as messages can be
> > > > intercepted and
> > > > > read by someone else. Please bear this in mind when deciding
> > > whether
> > > > to send
> > > > > information by e-mail. Postal addresses for the Legal
Services
> > > > Commission
> > > > > are available from
> > > > http://www.legalservices.gov.uk/aboutus/regions.asp
> > > > >
> > > > > The Legal Services Commission reserves the right to monitor,
> > > record
> > > > and
> > > > > retain any incoming and outgoing e-mails for security
reasons
> > and
> > > > for
> > > > > monitoring internal compliance with the Legal Services
> > Commission
> > > > policy on
> > > > > staff use. E-mail monitoring and/or blocking software may be
> > used
> > > and
> > > > > content may be read. You have a responsibility to ensure
laws
> > are
> > > not
> > > > broken
> > > > > when writing or forwarding e-mails and their contents. No
> > > contracts
> > > > can be
> > > > > entered into on our behalf by e-mail.
> > > > >
> > > > > Any views or opinions expressed are solely those of the
author
> > and
> > > do
> > > > not
> > > > > necessarily represent those of the Legal Services
Commission.
> > > > >
> > > > > The Legal Services Commission checks all e-mails and
> attachments
> > > for
> > > > known
> > > > > viruses, however, you are advised that you open any
> attachments
> > at
> > > > your own
> > > > > risk.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>
************************************************************************************
> > > > >
> > > > >
> > > >
> > >
> >
>