To: Legal.LSC@legalservices.gov.uk Legal LSC
Date: Fri, 7 Dec 2007 16:41:17 +0000
Subject: Re: Your e-mail
Hi,
thank you very much for your e-mail!
Well, I wasn't really thinking about complaining about the law-firm, not
first and foremost at least.
What I really was wondering about, is how can I know which of the law-firms
that has got better
capacity?
And what should I do, if I can't find law-firms in my area?
Since the third law-firm, that your advice-line read to me, was the law-firm
in Rhyl, in Wales.
And I don't think I can afford to go that far away for meetings etc., since
my budget is already
very stretched, due to that all the time I've been spending with this case
and related cases, has
led to there being lesser time to spend at my regular work, and this affects
my income.
Since I can't get any help at all, I think I must have to say, really.
And do you think the law-company was lying then?
When they said that they didn't have the capasity?
Since you are advicing me to complain about them?
(I'm not so used to dealing with law-firms, so it's hard for me to discover
lies, if it was a lie I mean, like these.).
I hope you have the chance to have a look at this, and thanks again for your
reply!
Yours sincerely,
Erik Ribsskog
On 12/7/07, Legal LSC
>
> Our ref: KPL/MISC/07/07/70(7)
> Date: 7 December 2007
>
>
> Dear Mr Ribsskog,
>
> Thank you for your e-mail of 1 December 2007.
>
> Unfortunately, the scheme does not provide that solicitors under the
> scheme must take on a case when a person is eligible for legal aid, as
> it is the final decision of the solicitor on whether to take a
> client's case based on his or her own professional opinion. The
> Legal Services Commission has no power to enforce solicitors to take
> cases on.
>
> We can only suggest that if you believe that a solicitor has acted
> unprofessionally or provided poor service you should make a formal
> complaint to the Legal Complaints Service (LCS) at the address below.
> The Legal Complaints Service considers complaints of poor service and/or
> misconduct by solicitors.
>
> Legal Complaints Service
> Victoria Court
> 8 Dormer Place
> Leamington Spa
> Warwickshire
> CV32 5AE
> 0845 608 6565
> www.legalcomplaints.org.uk
>
> I hope the above information was helpful.
>
> Yours sincerely
>
>
> Ka Poh Ling
> Central Customer Services Unit
>
>
>
>
> ************************************************************************************
> Disclaimer
>
> This e-mail (and any attachment(s)) is private and intended solely for the
> use of the individual or entity to whom they are addressed. Its unauthorised
> use, disclosure, storage or copying is not permitted. If you are not the
> intended recipient please destroy all copies and inform the sender by return
> e-mail.
>
> Internet e-mail is not a secure medium, as messages can be intercepted and
> read by someone else. Please bear this in mind when deciding whether to send
> information by e-mail. Postal addresses for the Legal Services Commission
> are available from
> http://www.legalservices.gov.uk/aboutus/our_regional_network.asp
>
> The Legal Services Commission reserves the right to monitor, record and
> retain any incoming and outgoing e-mails for security reasons and for
> monitoring internal compliance with the Legal Services Commission policy on
> staff use. E-mail monitoring and/or blocking software may be used and e-mail
> content may be read. You have a responsibility to ensure laws are not broken
> when writing or forwarding e-mails and their contents. No contracts can be
> entered into on our behalf by e-mail.
>
> Any views or opinions expressed are solely those of the author and do not
> necessarily represent those of the Legal Services Commission.
>
> The Legal Services Commission checks all e-mails and attachments for known
> viruses, however, you are advised that you open any attachments at your own
> risk.
>
> ************************************************************************************
>
>