To: Steve.Kneale@liverpool.gov.uk Kneale, Steve
Date: Fri, 10 Aug 2007 18:56:24 +0000
Subject: Re: Lifestyles Liverpool complaint.
Hi,
thank you very much for your answer.
Like I was writing in the complaint to the ombudsman, I think that the
council should maybe
have answered the complaint in public, since I have brought this things up
in public myself,
since these are things that concern the other users of the gym, and the
people who are paying
tax to the council.
Also, it would have been very fine if it also was explained why I wasn't
recieving any answer
from the Duty Officer, and also why it is that it isn't him who is answering
the complaint.
Also, I was wondering if my complaint to the Duty Officer isn't being
regarded as an official
complaint?
Also I think that all the points in the complaint should have been answered.
Even if some of
the points are brought up in another e-mail, I'm explaining about this in
the complaint, and
making it clear that I think it would have been fine to hear what the Duty
Officer has to say
about this, aswell as hearing what Lesley Southern had to say about this,
since I haven't
really been explained what position in the Council he has, and also since
all the points
have been mentioned together when I've comented on the complaint in public,
so then
I think it would be most apropriate if all the points in the complaint were
answered
togheter aswell, even if some of the points also has been brought up in
another context.
Also I think it add to the general overviewabilty of the answer, if the
original indexing
from the complaint was kept.
I haven't comented on the indiviadual points from the answer here, I think
it would be
smartest to sort with the issues above first, and then deal with the
individual complaints
later, if you think this would be alright.
Hope that this is alright, and please tell me if there is anything else I
need to take into
concern, to get my answer in line with your complaint-procedure.
Yours sincerely,
Erik Ribsskog
On 8/10/07, Kneale, Steve
>
> Sir,
> Please find attached a response to the matters pertaining to Lifestyles
> Fitness Centres and your recent complaint.
>
> Regards
>
>
> Steve Kneale
> Sport & Recreation Service - Facility Operations
> Business Development Manager
>
> *Office location:*
> 1st Floor, Lifestyles Everton Park
> Great Homer Street
> Liverpool L5 5PH
>
> Tel: +44 (0)151 233 6362
> Fax: +44 (0) 151 233 6300
>
> Web: http://www.liverpool.gov.uk/lifestyles
>
> *Liverpool - European Capital of Culture 2008 *
>
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