lørdag 15. september 2007

Blog back-up Page 1 15/9/07

My Blog

Saturday, 15 September 2007
Warning Message from VGD for the post in the thread in the last entry.
Melding:
ADVARSEL
Innlegget under er slettet fra VGD fordi innholdet strider med følgende regel:

Gjentatte postinger av samme innlegg, såkalt "spamming", forsøk på å avspore debatten, eller andre forsøk på å ødelegge debatten er ikke tillatt.

Vi gjør oppmerksom på at debattanter som begår grove enkeltovertramp, eller gjentatte brudd på reglene vil bli stengt ute fra VGD.

Her er reglene for VGD:
- Du er personlig ansvarlig for innholdet i debattinnleggene du publiserer, og vil holde VG Nett skadesløs for ethvert eventuelt krav fra tredjeperson som følge av dine debattinnlegg.
- Det er ikke tillatt å trakassere meddebattanter. Diskuter sak, ikke person!
- Du kan ikke skrive, laste opp, linke til eller på annen måte publisere noe som kan medføre straffeansvar, er ærekrenkende, rasistisk, truende, obskønt, pornografisk eller på annen måte er i strid med norsk lov.
- Du forplikter deg til å følge norske opphavsrettsregler. Du kan ikke kopiere artikler som er publisert i andre medier. Du kan imidlertid sitere korte utdrag, men da med tydelig referanse til hvor artikkelen har vært publisert og hvem som har skrevet den.
- Du forplikter deg til ikke å krenke privatlivets fred.
- Gjentatte postinger av samme innlegg, såkalt "spamming", forsøk på å avspore debatten, eller andre forsøk på å ødelegge debatten er ikke tillatt.
- Hold en saklig tone i dine innlegg.
- Innlegg må skrives på norsk, svensk, dansk eller engelsk.
- VG Netts debattforum kan kun brukes på en ikke-kommersiell måte. Det er ikke tillatt å poste innlegg som inneholder reklame, forsøk på å selge produkter, verving til organisasjoner og lignende.
- VG Nett forbeholder seg retten til på et hvilket som helst tidspunkt å redigere eller trekke tilbake innlegg vi mener er i strid med våre grunnregler. Videre forbeholder vi oss retten til, uten forvarsel, å nekte brukere vi mener ikke overholder grunnreglene, adgang til å poste nye innlegg i diskusjonsforumene. Vi forbeholder oss også retten til å fjerne innlegg som ikke holder seg til temaet i den debattgruppen det er postet i.
- Gjennom dine debattinnlegg overfører du til VG Nett en evigvarende og eksklusiv rett til uten godtgjørelse å bruke og redigere ditt debattinnlegg i et hvilket som helst medium VG måtte velge å publisere det i.
- VG Nett tillater ikke innlegg som er trakasserende, bevisst sprer usannheter eller som på annen måte vil oppfattes som upassende. Søk å vise respekt for menneskers egenart og identitet, privatliv, rase, nasjonalitet og livssyn. Debatten blir bedre uten nedsettende kommentarer om andre.

Her er ditt innlegg som er slettet:
------------------------------------------------------------
Er det vanlig å bygge første-etagen i et hus opp fra bakken, med betong-trapp
osv., også ha en kjeller med takhøyde like høy som i en vanlig etage.

Også bare bruke kjellern til lager, altså som en bod?

Og ikke lage en ordentlig trapp, men en som er veldig bratt og lang.

Posted by johncons at 1:53 AM BST
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Deleted Thread 'Kjeller' from VGD (Norwegian Newspaper Verdens Gang's Message Board), In Norwegian.
cons [2364] 13.09.07 07:10 Er innlegget upassende? Tips oss Svar På Endre
Er det vanlig å bygge første-etagen i et hus opp fra bakken, med betong-trapp
osv., også ha en kjeller med takhøyde like høy som i en vanlig etage.

Også bare bruke kjellern til lager, altså som en bod?

Og ikke lage en ordentlig trapp, men en som er veldig bratt og lang.
Bessen [1241] 13.09.07 10:39 Er innlegget upassende? Tips oss Svar På Endre
Skal du først ha kjeller på huset, så anbefaler jeg å bygge den i full høyde på netto 240 cm og la topp grunnmur ligge ca. 50 cm over ferdig planert terreng.
Ekstrautgiftene til dette blir minimale i forhold til de totale byggekostnadene.
cons [2365] 13.09.07 12:02 Er innlegget upassende? Tips oss Svar På Endre
Hvis du skal ha terrasse da, ville du bygd den som en helstøpt betongkloss langs ene kortveggen?

Og den ble ikke så ofte brukt, såvidt jeg husker bare en gang når jeg bodde et stykke unna og tok bussen, jeg tror de hadde lagd bakt potet.
cons [2366] 13.09.07 21:32 Er innlegget upassende? Tips oss Svar På Endre
Loftet ble også brukt som bod.

Men takplatene var vist ikke så veldig solide.

Loftet på bygningen ved siden av systua ble også brukt som bod.
cons [2367] 13.09.07 21:51 Er innlegget upassende? Tips oss Svar På Endre
Det lå noen donald-blader fra første halvdel av 60-tallet der var det vel.

Kusina mi fikk halvparten, og jeg fikk halvparten.

To blader var like, da fikk kusina mi det fineste bladet.
gammel_mann [177] 13.09.07 22:14 Er innlegget upassende? Tips oss Svar På Endre
Jeg fant masse rart når jeg begynte å rote i gamle stubbloft oppe i andre etasje.
Mange rare verktøy og snåle bruksgjenstander, og minst fjorten tomme flasker 60% brennevin var stukket inn i vegger og tak her og der. Det var nok et snasent lag som bygde her en gang i forrige århundre! LOL!!
yttis2 [264] 13.09.07 22:32 Er innlegget upassende? Tips oss Svar På Endre
Ja,det er ofte,men ikke bestandig.
Selv om det fra tid til annen med.
Men om ikke annet.
Men jo så klart,det er helt opplagt at bessen og GM har gått fem på.




""""""""""""""""""""""""""
"You`ll never walk alone"
cons [2368] 13.09.07 22:58 Er innlegget upassende? Tips oss Svar På Endre
Bestefaren min pleide å drikke 60% han og, potetsprit.
yttis2 [267] 13.09.07 23:04 Er innlegget upassende? Tips oss Svar På Endre
Ja,han gjorde det.
Men nå må du gå så du rekker bussen



""""""""""""""""""""""""""
"You`ll never walk alone"
cons [2369] 13.09.07 23:42 Er innlegget upassende? Tips oss Svar På Endre
Han sagde seg i fingra et par ganger da, på verkstedet.

Han var ikke så mye nede i kjellern, han satt for det meste i godstolen.

En gang gikk han bort på jordet til Lersbryggen, og da lurte fattern og bestemuttern fært på hva han dreiv med der borte.
Bessen [1244] 13.09.07 23:46 Er innlegget upassende? Tips oss Svar På Endre
yttis2 skrev:
......det er helt opplagt at bessen og GM har gått fem på.
----------------------------------
Har ikke gått fem på, da jeg svarte som første mann.
Har opplevd svært mange ganger at debattanter har store vansker med å ordlegge seg. Jeg reagerte noe på lang og bratt trapp, men prøvde likevel å gi råd.
Etter at jeg så at dette var håpløst, skrev jeg ikke flere innlegg.

Jeg tåler godt en spøk og liker å muntre opp litt selv, men forøvrig liker jeg best diskusjoner om sykkelventilers innvirkning på medmennesklige forhold og Irak-krigen.
Og sylteflesk.

yttis2 [270] 13.09.07 23:54 Er innlegget upassende? Tips oss Svar På Endre
Det vert sagt at han mens han satt i godstolen sin og hørte på radio fikk med seg at hai finne suppe,så han ville ut og finne det han med.
Det byrja og blåse mens han var der ute så han ville prøva finne sopp-ikke hai finne sopp for det er det ikkje noko som heiter.
cons [2370] 13.09.07 23:56 Er innlegget upassende? Tips oss Svar På Endre
Eneste gangen jeg kan huske faktisk, som bestefattern ikke var enten på verkstedet eller i huset.

Det var når fatter, bestefattern og jeg skulle sageri for å se over plank til snekkerverkste.

Han ville ikke ha noe goderi som jeg kjøpte i en butikk på veien.
Bessen [1245] 14.09.07 00:01 Er innlegget upassende? Tips oss Svar På Endre
Hundepark med sykkelventiler og sylteflesk er det beste jeg vet.
Bessen [1246] 14.09.07 00:21 Er innlegget upassende? Tips oss Svar På Endre
Bessen skrev:
Hundepark med sykkelventiler og sylteflesk er det beste jeg vet.
--------------------------------------
Dummere enn toget som ikke gikk for at det ikke er kommet og bestefar var smed så han fikk billetten og snus, men han var metodist.
cons [2371] 14.09.07 19:40 Er innlegget upassende? Tips oss Svar På Endre
Kanskje han ikke likte 'Rex' karameller.

Jeg synes det var litt rar butikk.

Dem hadde for eksempel ikke 'Fox' eller 'Nox'.
cons [2372] 14.09.07 19:58 Er innlegget upassende? Tips oss Svar På Endre
Det var sørover på E18.

Jeg mener vi tok av til høyre og kjørte innover en halvtimes tid kanskje.

Tror det var like etter en bensinstasjon rundt/før Tønsberg.
cons [2373] 14.09.07 20:11 Er innlegget upassende? Tips oss Svar På Endre
Bestefattern sa en annen gang, at noen hadde spurt'n om han ville være med gutta på skauen.

Men bestefattern sa at han svarte at han hadde kone og barn, så han hadde ikke lyst til å være med.

Da virka det som om bestemuttern og de andre ble litt sinna pån.
cons [2374] 14.09.07 20:28 Er innlegget upassende? Tips oss Svar På Endre
Godstolen hans var rett over der onkelen min sa at dem pleide å ha potetbinge før.
cons [2375] 14.09.07 20:42 Er innlegget upassende? Tips oss Svar På Endre
En gang så fikk stesøstra og søstra mi meg med på Fremad, eller hva det lokalet heter i Selvik.

Dem hadde tatt med kusina mi også.

Men dem sa at jeg måtte ta hu med hjem med siste bussen.

Men den rakk vi ikke selvsagt.

Så vi måtte ta taxi.

Men jeg hadde ikke penger, så når vi kom fram så stakk jeg ned til huset til onkelen min for å få noen penger til taxin, og da satt faren min og en annen kar der også.

Enda faren min pleide nesten aldri å være der.

Det var litt innestengt der også syns jeg, det virka ikke som om det var noe lystig lag der.
cons [2376] 14.09.07 21:12 Er innlegget upassende? Tips oss Svar På Endre
Søstra mi sa for ikke så mange år siden noe om at onkelen min hadde spilt så høy musikk når kusina mi var liten, og at det var muligens derfor hu blei døv.

Tror søstra mi sa at det var muttern som hadde sagt det, men jeg tar forbehold om at jeg husker riktig om det her.
cons [2377] 14.09.07 21:15 Er innlegget upassende? Tips oss Svar På Endre
Jeg husker bestefaren min sa at han pleide å stemme arbeiderpartiet.
cons [2378] 14.09.07 21:22 Er innlegget upassende? Tips oss Svar På Endre
Bestefaren min prata en gang om han andre bestefaren min som var rådmann.

Han sa at en gang, så hadde han foreslått et forslag, men så hadde han stemt for et annet forslag.
cons [2379] 14.09.07 21:39 Er innlegget upassende? Tips oss Svar På Endre
Bestefaren min sa en gang at en gang han andre bestefaren min som var rådmann.

En gang når han gikk rundt i Oslo og leita etter dattra si, så hadde han møtt en annen mann.

Jeg leiter etter to hadde han andre mannen sagt.
cons [2380] 14.09.07 22:10 Er innlegget upassende? Tips oss Svar På Endre
Husker forresten vi hadde skolevalg når jeg gikk i 5. klasse tror jeg det må ha vært, i 81 antagelig.

Så skulle jeg stemme fremskrittspartiet, fordi det gjorde fattern.

Så måtte dem gå å leite etter stemmesedlene.

Mener forresten fattern sa at han satt ved siden av Carl I. Hagen på flyet til vestlandet en gang, eller at han så'n på flyet kanskje. En av de.
cons [2381] 14.09.07 22:15 Er innlegget upassende? Tips oss Svar På Endre
Husker forresten når fattern, stemuttern og jeg skulle kjøre hjem fra vannseng-butikken i Drammen.

Så kom en gammel skolekompis, tror jeg det var, av fattern forbi.

Han sa at fattern alltid hadde vært flink til å sjekke damer.

Han hørtes litt sørgelig ut.
cons [2382] 14.09.07 22:25 Er innlegget upassende? Tips oss Svar På Endre
En annen gang satt han ved siden av en kar i unitor på flyet.
cons [2383] 14.09.07 22:31 Er innlegget upassende? Tips oss Svar På Endre
Jeg fikk lighter og kulepenn sett i julegave 03, men jeg synes det var litt rart siden jeg hadde slutta å røyke.
Bessen [1249] 14.09.07 22:32 Er innlegget upassende? Tips oss Svar På Endre
Moderator er varslet, men det betyr vel ingenting for dere.
cons [2384] 14.09.07 23:01 Er innlegget upassende? Tips oss Svar På Endre
Dette er jo om folk som har bodd i huset som kjellern hører til.

Må vel være i orden da.

Jeg fikk forresten ikke lov å hete Mogan Olsen, jeg måtte hete Olsen, fordi Mogan var det vi som het, sa onkelen min.
cons [2385] 14.09.07 23:10 Er innlegget upassende? Tips oss Svar På Endre
Det står forresten på gule sider, at kusina mi heter Lene Merethe Olsen og at fettern min heter Tommy Andre Løff Olsen.

Mora mi sa alltid det, at Tone var litt ung til å være mora til Lene.

Værtfall sa a det et par ganger.
cons [2386] 15.09.07 00:10 Er innlegget upassende? Tips oss Svar På Endre
Hu danske bestemora mi, sa at onkelen min lærte meg å gå ved å binde et skjerf rundt meg.

For et par tre år sida, var det vel, så sa a, at når jeg lærte å krabbe, så var det med magan opp.
cons [2387] 15.09.07 00:12 Er innlegget upassende? Tips oss Svar På Endre
Faren min sa en gang når vi kjørte på Svelvikveien, at den første tida bodde han og muttern og jeg over en pub med musikk og bråk utover mot Tangen der.
cons [2388] 15.09.07 00:13 Er innlegget upassende? Tips oss Svar På Endre
Onkelen min pleide å si at jeg var tjukk når jeg var liten.

Så jeg måtte passe meg når jeg vokste opp, for jeg kom nok til å legge fort på meg da.

For sånn var det med folk som var tjukke når dem var små.
cons [2389] 15.09.07 00:16 Er innlegget upassende? Tips oss Svar På Endre
Bestefaren min sa et par ganger at han kunne huske fra han lå i vogga.

Men jeg klarte ikke å huske noe før vi bodde på Toppen der.
cons [2390] 15.09.07 00:21 Er innlegget upassende? Tips oss Svar På Endre
Mora mi sa at det var farmora mi som fikk a til å drikke kaffe.

Onkelen min sa at han hadde bodd der og jobba der også, i huset og verkstedet da.

Han sa at jordbær-nesquicken i det øverste skapet var hans.

Jeg fant den når jeg flytta dit.

Bestemora mi sa at den var gammel, og kasta den.

Jeg klarte ikke å finne jordbær-nesquick i butikken, når jeg og fattern handla.

Men jeg sa bestemor hadde kasta den som stod i skapet.

Det virka som han reagerte litt da.
cons [2391] 15.09.07 00:26 Er innlegget upassende? Tips oss Svar På Endre
Fattern ga meg ikke så mye jobb på verkstedet, uten å sortere skruer til køyesengene.

Men det var jobben min å kjøre ved fra verkstedet opp med trillebåra, og kaste ned gjennom kjellervindu.
cons [2392] 15.09.07 00:30 Er innlegget upassende? Tips oss Svar På Endre
Da vi hadde vært i Jugoslavia sommern 80, så før det så hadde jeg bestilt sånn quartz-klokke på postordre.

Som jeg hadde venta på i flere måneder virka det som.

Så når vi kom hjem, så dro jeg bort dit å da var bestemora mi nede på hytta vel.

Så jeg åpna kjellervindu og gikk opp trappa.

Husker ikke helt om jeg hadde med åtter-nøkkel, eller om det var åpent.

Jeg fant klokka værtfall.

Men vinduene var litt vriene.

Trokke jeg klarte å lokke dem fra innsida, men jeg husker ikke dette helt klart.

Men jeg mener å huske at det var noe sånt.

Jeg tror kanskje jeg kan ha gått ned på hytta etterhver å lånte nøkkelen til huset muligens, for å låse.

Er i hvertfall sånn jeg mener å huske det.
cons [2393] 15.09.07 00:31 Er innlegget upassende? Tips oss Svar På Endre
Jeg husker i hvertfall jeg fikk sommer-ol t-skjorte før vi dro ned dit.
cons [2394] 15.09.07 00:31 Er innlegget upassende? Tips oss Svar På Endre
Istra halvøya var det vel.
Bessen [1252] 15.09.07 00:32 Er innlegget upassende? Tips oss Svar På Endre
cons:
FORSVINN FRA DETTE FORUMET ØYEBLIKKELIG !
cons [2395] 15.09.07 00:36 Er innlegget upassende? Tips oss Svar På Endre
Når vi var på båttur der, fra den største byen der, hvor de har romerske ruiner osv., hvor man ikke bør gå hvis man har høydeskrekk.

Jeg fikk kjøre båttur to ganger.

Andre gangen med han ene onkelen min og familien hans, og den siste gangen fikk jeg også brus av båt-medarbeiderne.
cons [2396] 15.09.07 00:37 Er innlegget upassende? Tips oss Svar På Endre
Er det ikke et fritt land da.
Bessen [1253] 15.09.07 00:42 Er innlegget upassende? Tips oss Svar På Endre
cons skrev:
Er det ikke et fritt land da.
------------------------------
Jo da. Men ikke på VGD. Der har du forpliktet deg til å følge visse regler da du registrerte deg som debattant.
cons [2397] 15.09.07 00:53 Er innlegget upassende? Tips oss Svar På Endre
Ok, jeg tror du har glemt å forklare hvilken funksjon har du i forhold til VGD.
cons [2398] 15.09.07 01:03 Er innlegget upassende? Tips oss Svar På Endre
Vi bodde i leilighet, onkla mine dem som bodde i Leirfaret før meg, dem bodde på camping-plassen.

På vei ned dit, så besøkte vi dama som hadde klatra opp i treet og satt der lenge for hu var så forelska i onkelen min.

Det var vel i København.
cons [2399] 15.09.07 01:06 Er innlegget upassende? Tips oss Svar På Endre
Det var i en drabantby der.

Jeg husker jeg gikk i butikken og kjøpte is-lage sett og vannpistol.

Og sikkert Donald også.
yttis2 [284] 15.09.07 01:10 Er innlegget upassende? Tips oss Svar På Endre
Bessen skrev:
cons:
FORSVINN FRA DETTE FORUMET ØYEBLIKKELIG !

--------------------------------

Det var da voldsomt,Bessen (bestefar?)

Hvem er du som tror du kan legge premisser for hva som skrives i en tråd,spesielt kanskje siden du selv ikke er spesielt tilbakeholden med å gjøre akkurat det samme som du ber andre la være å gjøre?

Dette kalles dobbeltmoral og er en uting VGD og dets brukere bør spares for.





""""""""""""""""""""""""""
"You`ll never walk alone"
cons [2400] 15.09.07 01:11 Er innlegget upassende? Tips oss Svar På Endre
Stesøstra mi ble skikkelig sjuk der.

Ei kone la kålhue-blader på hue hennes.

Så vi kjøpte konfekt til kona.
cons [2401] 15.09.07 01:25 Er innlegget upassende? Tips oss Svar På Endre
På fergelejet fra Danmark til Tyskland, så kom det kar med brannskade på armen bort til meg og sa 'wazer, wazer'.
cons [2402] 15.09.07 01:51 Er innlegget upassende? Tips oss Svar På Endre
Og bestefaren min sa en gang at jeg og søstra mi måtte være forsiktig med trappa, fordi en gang var det noen barn som hadde detti ned der.
Bessen [1255] 15.09.07 01:51 Er innlegget upassende? Tips oss Svar På Endre
cons skrev:
Ok, jeg tror du har glemt å forklare hvilken funksjon har du i forhold til VGD.
--------------------------------
Jeg har den funksjon i forhold til VGD at jeg kan forlange at debattantene i dette forumet holder seg emnet. Jeg har også rett til å varsle moderator.
cons [2403] 15.09.07 02:01 Er innlegget upassende? Tips oss Svar På Endre
Og daua.
cons [2404] 15.09.07 02:03 Er innlegget upassende? Tips oss Svar På Endre
Jeg vet ikke om du kan forlange noe som helst av debatantene egentlig.

Har du noe dokumentasjon på det eller?



(De to siste postene mangler, jeg glemte å ta back-up, før tråden ble slettet.
I den siste posten, så var det jeg (cons), som spurte en annen debattant, om det var riktig at han hadde lov å forlange av debattantene (Eksempel: å komme seg vekk fra forumet, som han hadde skrevet ovenfor.)

Eller om det var til Mod han hadde rett til å forlange/klage.

Men så ble tråden slettet like etterpå).


Posted by johncons at 1:48 AM BST
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Wednesday, 12 September 2007
'Graveson Injury Shock', the Liverpool Echo paperstand-poster from today, about Thomas Gravesen's injury.


Posted by johncons at 7:19 PM BST
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Tuesday, 11 September 2007
Enclosures belonging to the last entry.













































































Posted by johncons at 12:44 AM BST
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Monday, 10 September 2007
E-mail to the Financial Ombudsman on 30/7.
from Erik Ribsskog hide details Jul 30
to complaint.info@financial-ombudsman.org.uk
date Jul 30, 2007 1:24 PM
subject Advice
mailed-by gmail.com
Hi,

I've been in contact with RBS regarding a complaint about several different issues.

When I wrote, it got quite late, so I didn't summarise the complaint, I instead asked
them in which way they wanted me to summarise the complaint.

Then I just recieved a letter in which the complaint was summarised the way they
saw it.

When I look at their summary, I see that some of the points that I mentioned in my
explenation aren't included in the summary they have written.

So, I called Lorelei Welsh (who had written the summary) on 23/7, and explained to her
that I wasn't sure on how to go forward with the complaint (formally) due to this, and
I pointed to her letter, where it said that it was possible for me to contact you for
advice.

So thats why I contact you now, to get advice on how to go forward with my complaint
from how the situation is now.

In the phone-call with Lorelei Welsh on 23/7, Welsh said that she would send me a
booklet in which it explains more about the Financial Ombudsman Service).

(It says in her letter that she had already sent me a booklet with a another letter, prior
to her letter of 6/7. But this isn't actually right, since the letter I got from her on 23/7,
was the first letter I recieved from her.

I also asked her about this on 23/7, and then she confirmed that there wasn't any such
letter, that is a letter from her to me from before 6/7.)

So after recieving the booklet about The Financial Ombudsman Service last week, I read
in the booklet, but I couldn't find anything in particular about how one should ask about
advice about issues like the one I agreed with Welsh about on 23/7, that I should contact
you about.

So, I'm not sure if I need to send a formal complaint to get advice from you, but I send this
enquiery anyway, since this is what I agreed with Welsh on, on 23/7.

I also enclose a copy of the letter from RBS from 23/7, and I'm also going to forward you
the e-mail containing my complaint, and also another e-mail that was forwarded with it.

Hope that this is alright, and please contact me if I have done any errors in this process,
or if there's anything else I should have remembered.

Yours sincerely,

Erik Ribsskog

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from Erik Ribsskog hide details Jul 30
to complaint.info@financial-ombudsman.org.uk
date Jul 30, 2007 1:25 PM
subject Fwd:
mailed-by gmail.com


---------- Forwarded message ----------
From: Erik Ribsskog
Date: Jul 3, 2007 12:53 AM
Subject: Re:
- Hide quoted text -
To: "Williams, Yvonne (CRU)"

- Hide quoted text -
Hi,

I'm refering to your e-mail, and to the phone-call last week, where we agreed that I would
send you an e-mail about the problems I had mentioned in my initial e-mail.

I started writing down the dates for the phone-calls etc, after my first calls to the bank
remained unreturned.

So I'll try to explain about this chronologicaly:

First I saw your ad on the internet where it said that if one switched to RBS, one would
get a £100 switch-bonus.

I had been thinking about changing bank earlier, and since RBS is just around the block
from where I live, I thought it might be a good idea to switch.

So I went to the bank, and got an apointment for a meeting with Michelle Rigby on 19/3.

19/3:

On the meeting Rigby said that I would recieve a card and some documents about the
new account in the mail in a few days.


28/3:

Then more than a week went by, and I didn't recieve anything from the bank, so on
28/3, I called the bank, and they said that Rigby would call me back, but she didnt.


3/4:

Then I went to the bank and contacted the reception. They told me that there was
something wrong with my details, and that they needed to see more utility-bills.
(Even if I had brought quite a few utility-bills with me to the meeting on 19/3).

Since I live not far from there, I just went home and found, I think it was my council-
tax bill or water-bill.

Then I was told that Rigby would call me back on 4/4, but she didnt call.

4/4:

I called the bank again, they said Rigby would call me back.

I asked if I had got an account-number there for the new account yet, but
they said that I hadnt got an account-numer there yet.

12/4:

I went to the bank in Dale St.

I spoke with the blond girl with the long hair in the reception. (Just to describe better who
it is, it's the one that usually has got big dark circles under her eyes).

The girl said that the account was off to be opened early next week.

But I didnt hear anything from the bank this time eighter.

19/4:

I went to the bank again, and this time I spoke with the other blond girl in the reception. The one
that has a bit shorter hair. (But she has her hair plain, straight down, and dont 'arrange' it, like
the other blond girl does).

I explained to her that I was there a month earlier about the account, but that I hadnt heard anything.

She said that she would go and ask the Manager about this.

When she came back from speaking with the Manager, she said that I would be called from the
bank about this the same day (19/4) or the next day (20/4).

20/4:

But noone called from the bank.

So at closing-time on 20/4, I went to the bank again, and spoke with the girl with the longer blond hair,
(The one with the rings under the eyes, and who I think usually sits in the place in the reception thats to
the right for the customer, the place closest to Dale St.).

The girl told me that the papers where at the service-center.

The bank was closing, I wanted to complain about that noone had called me from the bank on 19/4, or 20/4,
like the blond girl with the short/plain hair had said that the Manager said on 19/4.

But the bank was closing, so I agreed with the person in the reception, that I would go back to the bank again
on 23/4, and ask to speak with the Manager.

23/4:

I didnt get to speak with the Manager, but I got to speak with a representative called Hayley.

She set me up for a new meeting with Michelle Rigby the next day.

24/4:

In the meeting Rigby told me that the application had been lost by another department, so we had to
make a new application.

I had to go home and fetch the bank-statement from the old bank, and the utility-bills again, since they
were needed again for the new application.

I explained to Rigby that I was also looking for a loan, since I quite recently had been unemployed, and
har arrears on my rent and on a couple of other bills.

Rigby said that we could have a meeting where I would get a quote for a loan, after I had recieved the
letter from the bank about the new account.

I explained to Rigby that I had agreed with the girl in the reception on 19/4, that I would complain to the
Manager, regarding that the bank didn't call me on 18/4 or 19/4, like the blond girl/woman in the reception
with the plain/short hair, had said that the Manager had said (on 18/4) that the bank would do.

I also said to Rigby that the bank (meaning her), had been supposed to call me several times, but didnt.

I asked Rigby if it would be possible to send an e-mail to the branch-manager about these things (that
the bank didnt call on 18/4 and 19/4, and (Rigby) on the times before).

But Rigby said that it wasnt possible for me to send an email about this to the Manager. (She only said
'no', when I asked if it was possible, but she didnt explain why it wasnt possible).

She looked a bit upset when I asked about sending an e-mail to the Manager, so I didnt ask more about this.

She did say (earlier in the meeting), that she had contacted the customer-care department about this, and that
they would call me regarding the complaint one of the next days.

25/4:

On 25/4 I recieved a call from the customer-care department.

I was at the gym while they called me, so I asked them if it would be possible for them to call me
back later, when I was at home, and when I had the notes that I'm writing from now available.

But the customer-care department didn't call me back.

-


Sometime between 25/4 and 11/5, I was at the bank again, and spoke with the blond girl with
the plain/short hair.

I told her that the customer-care department was supposed to call me, but didnt.

She said that she had logged this as a complaint, and that they would call me from the customer-
care department the next day.

I also went there to set up a new meeting regarding the quote for the loan, that Rigby had said
that I would get after I had got the letter from the bank about the new account.

11/5:

In the meeting about the loan, Rigby said that I couldnt get a loan, since I was self-employed,
and only had copies of e-mails to document about my work.

I asked her about the £100 switch-bonus, if I still would get the switch-bonus, even if my new
account only was a cashcard (key-card) account.

Rigby could confirm this. That it was absolutly certain that I would recieve the £100 switch-
bonus, as soon as the three direct-debits were set up on my account, even if the account
was just a 'cashcard'-type of account, and not a current-account.

I thought I'd ask this to be sure, since I thought I had read something about this in the rules
for the switch-bonus on the RBS-site.

So thats why I asked Rigby if she was absolutly certain about this, since I didn't remember
exactly what the rules said.

(I tryed to check the RBS website when I got home, to see what the rules said, but I didnt
manage to find the rules on the RBS website then, I think it must have been due to the
switch-bonus campaign-periode being finished.)

In the previous meeting (on 24/4), Rigby told me that I would get a quote for a loan as soon
as I had recieved a letter from the bank confirming that the account had been opened.

I had planned to expain in the meeting with Rigby on 11/5, about the problem with the that
the customer-care department hadnt called me like they said they would do.

I really had a quite high expectations about getting a loan to cover the arrears, since Rigby
had said in the meeting 24/4 that I would be given a quote for a loan.

So the fact that I didnt get a quote for a loan, made me a bit disapointed, and made me
think about the £100 bonus.

And after I had asked about that, it seemed on Rigby that she wanted to end the meeting,
so I was a bit embarresed, and I didn't get to ask about why the customer-care department
hadnt called.

But, as a precaution, I made sure to write down what Rigby had said about the £100 bonus
on a note, as soon as I got home.

I sent you an e-mail (from your website) about the problems (about the customer-care
department not calling etc.) some weeks before 21/5, but I didnt recieve answer to this
e-mail.

21/5:

On the 21/5, I was in your branch in Dale St. again, to deposit a cheque for £20, that I had
recieved as a refund from Scottish Power.

This was at around closing-time.

So the blond girl with the long arranged hair and the circles under her eyes, had to lock me
out of the bank by the staff-enterance.

I tryed to be nice and say that I was sorry about being late etc.

Then the girl started saying that I should get out of the house earlier.

I work as self-employed from home, so if there is much to do, then I quite often dont go out
of the house until the companies in Scandinavia (which I call to do research for my work), have
closed.

So I remember that I thought that the girl in the bank was a bit out of line starting comenting on
when I went out of the house.

I was only trying to be nice, I said sorry and tryed to tell a joke etc. (That I always use the
staff-door etc).

So I didnt think there was any need for her to be unpolite.

So thats why I decided to write a new e-mail from the RBS website when I got home from
depositing the cheque.

23/5:

On the 23/5, I called the Dale St. branch, enquiering about the £100 switch bonus.

I had set up three direct-debits on my account, and I had an arrear at the gym, which I
had promised the gym that I would pay when I recieved the bonus.

I didnt catch the name of the representative I was speaking to. He knew who Rigby
was, and by the tone he used (a bit agressive, like he was the one in charge, and
if I remember right, I think the call was transfered to him after I had spoken with
someone else, asking if I could speak with Rigby), and since he sounded like he
was maybe 30 or 40 years old, due to this, I assumed that he was one of the
managers.

(It says on my notes that the call was aournd 4.30 pm, I wrote down the time since I
didnt catch the name).

The representative said that I would recieve a letter about a week after 4/6 (when the
last of the three direct-debits was sheduled to be paid).

In the letter, it would be explained when I would recieve the £100.

(I seem to remember that he said that he thought it would take about one or two weeks
from when I recieved the letter, until I would recieve the £100).

8/6:

In the beginning of June, there was a processing-error made by the gym (which is run
by Liverpool City Council).

Ive spoken with the RBS customer-care department (Jamie), and he said that it was
a duplicate payment/processing error from the gym.

He said that the gym only had one mandate, and that they therefore only could charge
one payment a month.

I had also spoken with Lorna at the same department about this earlier.

Because when I tryed to withdraw some cash from my accout on 4/6, then it should
have been about £20 there.

But the cash-machine said that my account was overdrawn, so I called the RBS
customer support line, and spoke with Matt. He said that he thought I should have
gotten a refund on the £38 overdrawn charge from RBS, since he thought that the
two Liverpool City Council charges looked so similar on the system, that he thought a
member of the RBS staff should have picked it up.

I later spoke with Lorna from the RBS customer support department about this, but she
said that the gym/Liverpool council had to pay, because it was their fault, and the bank
was unable to refund the charge.

I tryed to call Lorna (on 0845 300 4416) and get some more details about how I should
explain to the council about what had happened, and Lorna was supposed to call me
back on 7/6 I can see from my notes, but my notes also says that she didnt call.

Thats why I called back and spoke with Jamie on 8/6.

15/6:

I hadnt recieved a letter about the £100 bonus which I was told on the phone by
the representative from the Dale St. branch on 23/5, that I would recieve about
a week after 4/6.

The Dale St. branch gave me the number to the RBS account-team.

The account-team gave me the number to the £100-team.

Then I got told that the account-type I had (key-account), wasnt eligable
for the £100 bonus.

The bonus was only for current-accounts.

I told the person from the £100-team that I had got it confirmed from the Dale
St. branch on two occations that I would still recieve the bonus even if my
account only was a cashcard (key-card) account-type.

The representative from the £100-team, agreed with me that the Dale St. branch
was obligated by what its representatives had told me, and he adviced me to
call back to the Dale St. branch.

This was Friday afternoon, so I said I'd call them back on Monday.

He said that it was possible to also call the bank on Saturday.

I said that I would call the bank eighter on Saturday or Monday.

18/6:

I called the bank on Monday again, and spoke with Paul from the customer-
services department.

I explained him about the situation, and he said that the bank would call
me back about this.

But noone called.

25/6:

I called the Dale St. branch again, reminding them that they were supposed to call me,
and the representative said that they would call me back about this the next day.

I asked what I should do if they didnt call, and we agreed that I would call back on
Wednesday if noone called me on Tuesday.

26/6:

I recieved this e-mail from you:

'from "Williams, Yvonne (CRU)" hide details Jun 26 (7 days ago)
to Erik Ribsskog < eribsskog@gmail.com>
date Jun 26, 2007 4:30 PM
subject RE: Earlier e-mail
mailed-by rbs.co.uk
Dear Ms Ribsskog

Could you please arrange another copy of your email to be sent to me for my investigation

Regards

Yvonne Williams'


I'll forward you back that e-mail, since I dont think it should say 'Ms' as a title for me,
since Im not a woman, and Im also not sure if it should say 'Regards' or 'Yours
sincerely', when its a business e-mail.

27/6:

Noone called me on Tuesday, so I called back on 27/6 and spoke with Michael.

He said that Michelle Rigby would call me back before the end of buisness the
same day.

But she didnt.

27/6:

On 27/6, I also called the RBS customer-support line (on 0845 724 2424).

This was due to that the gym I go to suddently closed for six weeks due to refurbisment
on 25/6.

I thought six weeks was a bit long for me to not work out, so I decided to switch to another
gym in the City center.

So I didnt think I should pay the monthly direct debits to the gym, when they suddently
close for six weeks without giving their customers any information about this.

So thats why I after I'd switched to the other gym, called RBS, to cancel the gym/Liverpool
city council direct-debit from my account.

I spoke with Greg, who could inform me that there still was two direct-debits registered on
my account from Liverpool City Council.

Both direct-debits had the same reference-number (LIFE 800 1561), Greg told me.

I asked him if he was absolutly sure, due to all the phone-calls I had been taking about
this in the beginning of the month.

I thought it was strange that there still should be a problem with two direct-debits from the
gym being registered on my account.

Due to the gym only having one mandate, due to me speaking with both Matt, Lorna
and Jamie from RBS about this, and I had also been speaking to council about this,
trying to get them to refund the charge.

So I think it was very strange that there still should be two direct-debits from the gym
on my account. Really, when the gym was closed for refurbishment there shouldnt
really have been any direct-debit there at all.

Anyway, I canceled both the direct-debits, and Greg adviced me to call another phone-
number, he reckoned they maybe give me an overdraft on the account (since I was having
problems with the direct-debits due to the charges from the duplicate payments/processing
errors), but they didnt, since it wasnt a current account that I had.

28/6:

I first called the branch a couple of times around 3 pm., but noone answered on 0151
236 6790.

I called back at around 3.30, and spoke with a guy which I didnt catch the name of.

I asked him if he was the same representative that I had spoken with the day before
(Michael), but he didnt answer.

He said that Michell Rigby would call me back later the same day, but she didnt.

29/6:

I called the bank again at around 2pm, and spoke with Lisa.

I asked to speak with Rigby, but Lisa said that Rigby had the day off.

I asked Lisa if she could check my contact-information, and have a look
and see if the telephone-numbers that was registered on my contact-
information was correct, since noone ever seemed to call me back from
the bank.

Lisa said that 'it was not possible for them to see the phone-numbers
on the system', I see from my notes.

She said that Rigby would call me back on Monday.

2/7:

Rigby didnt call again, so I called the branch at around 3.20 pm and got
transfered to Nicky.

I asked her first if she could have a look at the phone-numbers that were
registered on my contact-information, to see if there was some problem
with the phone-numbers.

Nicky said that my landline-number (0151.236.3298), was correctly registered,
and had been registered on my contact-information-file on 8/6.

She said that my mobile-number (0775.834.9954), first had been registered
correct.

But she said that my mobile-number had been changed on my file, to
0775.834.9554, on 27/4.

I asked her what one had to do to change the mobile-number back, and
she said one had to write a signature on a form.

I asked her if she thought it would be possible to ask Rigby to call me
back on my landline-number, and she said she thought it would be.

I asked her if was at 4.45 pm that the bank closed, and she said it was.

So we agreed that I would stay home until after 4.45 pm (it was only
about 1.5 hours), and then she would ask Rigby to call me on my
landline.

I explained to Nicky that I had been having problems with Rigby
being supposed to call me back, without calling, several times last week,
thats why I mentioned that I'd stay close to the landline-phone until
the bank closed, so that there wouldnt be any chance of the call
being missed.

But Rigby didnt call, and I made sure to stay within hearing distance of
the phone, and I also made sure not to use the phone taking any other
outbound calls during this time, and there also werent any other inbound
calls.

I made sure about this due to the earlier problems surrounding the calls
from Rigby and the bank, to make sure that she couldnt said she had
try to call, because then I would have known.

So I'm planning to contact the branch customer support manager about
this tomorrow.

-

I'm not sure if I need to summarise the complaints from this explanation.

It's quite late now, so I think I'll just contact you back about how I should
go forward with the summary of the complaints, if I dont hear from you.

I'm not sure when I should do this, since I understand that you are going
away on holiday, and also not sure if I should wait with this until you get
back again from holiday, or if I should speak with someone else about this?

I'll also forward you back the e-mail that I got from you on Tuesday last
week, since I thought it was a bit strange that I got two different answers
from you about the same e-mail, and also I thought it was a bit strange
that the email said 'Ms' as a title etc, like I explained above, so I'll forward
you back that e-mail, so that it should be possible for you to make it
clear if you are also expecting another answer from me, and because I
thought it was a bit strange with the title etc.

Hope that this is alright, please tell me how you want me to go forward
with the summarising of the complaint, and just contact me if you have
any other questions regarding the complaint/explanation.

Yours sincerely,

Erik Ribsskog



































When she came back from speaki

On 6/27/07, Williams, Yvonne (CRU) wrote:
Dear Mr Ibsskog

If you would like to give me details of your complaint so I can investigate
the issues for you.

Your sincerely


Yvonne Williams

Yvonne Williams
Customer Relations Unit
The Forthstone Building
56 South Gyle Crescent
Edinburgh
EH12 9LE
Tel: 0131 550 5745
Fax: 0131 523 6551
Email: Yvonne.Williams@rbs.co.uk
abc
P Please don't print this e-mail unless you really need to



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Posted by johncons at 10:20 PM BST
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E-mail from the Financial Ombudsman on 10/9.
from "Borg, Lisa" hide details 3:25 pm (6 hours ago)
to Erik Ribsskog
date Sep 10, 2007 3:25 PM
subject Ref 7307528
Thank you for your email.

We cannot deal with a complaint concerning a bank's commercial judgement in a decision about lending or security. In such matters we can only deal with complaints about maladministration by the bank. Maladministration may include a relevant mistake, undue delay, conflicting information or advice, improper discrimination or failure to follow bank procedures properly.

I am afraid that there are some limitations to our powers. One of these is that we do not have a general "policing" function with regard to banks. We do not, for example, have power to order or recommend that a bank should improve its level of service or its administrative procedures. We cannot award punitive damages against the bank. Our only power is the award of monetary compensation in order to make good outstanding loss or substantial inconvenience to a complainant caused as a result of a breach of duty on the bank's part.

I should explain that we do not have a regulatory or supervisory role over the banks. Our only power is the award of monetary compensation in order to make good outstanding loss, damage or inconvenience to a complainant caused as a result of a breach of duty on the bank's part. The firm have made you an offer of £100 which we would think fair.

Regards

Lisa Borg

________________________________________
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 30 July 2007 13:25
To: External Enquiries
Subject: Advice
Hi,

I've been in contact with RBS regarding a complaint about several different issues.

When I wrote, it got quite late, so I didn't summarise the complaint, I instead asked
them in which way they wanted me to summarise the complaint.

Then I just recieved a letter in which the complaint was summarised the way they
saw it.

When I look at their summary, I see that some of the points that I mentioned in my
explenation aren't included in the summary they have written.

So, I called Lorelei Welsh (who had written the summary) on 23/7, and explained to her
that I wasn't sure on how to go forward with the complaint (formally) due to this, and
I pointed to her letter, where it said that it was possible for me to contact you for
advice.

So thats why I contact you now, to get advice on how to go forward with my complaint
from how the situation is now.

In the phone-call with Lorelei Welsh on 23/7, Welsh said that she would send me a
booklet in which it explains more about the Financial Ombudsman Service).

(It says in her letter that she had already sent me a booklet with a another letter, prior
to her letter of 6/7. But this isn't actually right, since the letter I got from her on 23/7,
was the first letter I recieved from her.

I also asked her about this on 23/7, and then she confirmed that there wasn't any such
letter, that is a letter from her to me from before 6/7.)

So after recieving the booklet about The Financial Ombudsman Service last week, I read
in the booklet, but I couldn't find anything in particular about how one should ask about
advice about issues like the one I agreed with Welsh about on 23/7, that I should contact
you about.

So, I'm not sure if I need to send a formal complaint to get advice from you, but I send this
enquiery anyway, since this is what I agreed with Welsh on, on 23/7.

I also enclose a copy of the letter from RBS from 23/7, and I'm also going to forward you
the e-mail containing my complaint, and also another e-mail that was forwarded with it.

Hope that this is alright, and please contact me if I have done any errors in this process,
or if there's anything else I should have remembered.

Yours sincerely,

Erik Ribsskog
________________________________________
This e-mail and any attachments are confidential and may be subject to legal privilege. If you are not the intended recipient, please notify the sender immediately and delete this e-mail and any attachment from your system. If you are not the intended recipient you must not copy, disclose or take any action in reliance to it.
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Unless otherwise indicated, this e-mail has no contractual effect and may only be used for the purpose(s) indicated in it. The statements and opinions expressed in this e-mail are those of the author and do not necessarily reflect those of the Financial Ombudsman Service Ltd.
This email has originated from the Financial Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.
________________________________________


Posted by johncons at 10:16 PM BST
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Friday, 7 September 2007
Teknisk problem med e-post adresse.
from Erik Ribsskog hide details Apr 4
to anne.britt.lund@aktivkapital.no
date Apr 4, 2007 6:29 PM
subject Saksnr. 1872194
mailed-by gmail.com
Hei,
jeg skulle ha ringt nå før påske angående denne saken.

Grunnen til at jeg ikke har ringt, var at jeg gjerne ville finne ut nøyaktig hvor
mye jeg kommer til å tjene i den nye jobben først, for å vite hvor mye jeg kan
betale hver måned.
Men jeg må snakke mer med arbeidsgiveren min osv. om dette, fordi dette
er ikke helt avklart enda.
Så jeg kontaktere dere igjen angående dette så fort som mulig over påske.
Håper dette er i orden, og beklager forsinkelsen.

Vennlig hilsen
Erik Ribsskog

Reply Forward



Reply
Reply to all Forward Print Add Anne-Britt to Contacts list Delete this message Report phishing Show original Message text garbled?
from Anne-Britt Lund hide details Apr 10
to Erik Ribsskog
date Apr 10, 2007 6:47 AM
subject SV: Saksnr. 1872194
Viser til din henvendelse, og avventer din snarlige tilbakemelding.
Mvh Anne Britt Lund
Tlf: 380 – 41418
________________________________________
Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sendt: 4. april 2007 19:30
Til: Anne-Britt Lund
Emne: Saksnr. 1872194
- Hide quoted text -
Hei,
jeg skulle ha ringt nå før påske angående denne saken.

Grunnen til at jeg ikke har ringt, var at jeg gjerne ville finne ut nøyaktig hvor
mye jeg kommer til å tjene i den nye jobben først, for å vite hvor mye jeg kan
betale hver måned.
Men jeg må snakke mer med arbeidsgiveren min osv. om dette, fordi dette
er ikke helt avklart enda.
Så jeg kontaktere dere igjen angående dette så fort som mulig over påske.
Håper dette er i orden, og beklager forsinkelsen.

Vennlig hilsen
Erik Ribsskog


Posted by johncons at 2:37 PM BST
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E-mail from the CAB on 6/9.
Kristian Khan hide details Sep 6 (18 hours ago)
to eribsskog@gmail.com
cc Saffron.Follows@citizensadvice.org.uk,
Janet Ward
date Sep 6, 2007 6:42 PM
Dear Mr Ribsskog.

I am contacting you with regard to the complaint that you submitted to Saffron Follows, Citizens Advice complaints and policy officer, on 23rd May 2007. I have now been able to undertake an investigation into the issues that you raised and my finding are detailed below.

I understand that you attended the Bureau on 27th February 2007 and saw our Duty Solicitor Eleanor Pool on a free first interview basis about a harassment at work issue. Ms Pool completed a Bureau Legal Information Service sheet in which she advised you that you possibly may have a claim for harassment but there was insufficient time to obtain full details and you would benefit from speaking to someone who could advise on criminal aspect as well. Ms Pool took the case back to her firm, Morecrofts. You state that on 28th February you received a letter from Eleanor Pool informing you that they could take on the case at a cost of £140 per hour. I take the the view that any action taken by a solicitor after we have facilitated a free first 1/2 hour interview is not our concern - these concerns would need to be addressed to the solicitor directly and therefore I do not concede that the Bureau is responsible for this

On 5th April 2007 you had an appointment to see an Employment Duty Solicitor from EAD at 1.30pm . EAD rang shortly before your appointment to say that unfortunately no one from the firm was available to attend. As this phonecall was received very close to 1.30pm you arrived minutes later. (From my recollection the preceding client/s had failed to attend anyway).

As is common practice I apologized to you explaining that it was not our fault and provided you with the phone number of EAD so that you could contact them yourself to arrange an appointment with them to replace the cancelled on of 5th April 2007.

You state in your complaint that you rang EAD and spoke to Michael Reiner who took details of the case and advised you that you were outside of the 3-month time limit to commence employment tribunal proceedings and that only in very limited circumstances could this time limit be extended. You further state that you enquired about Legal Aid over the phone but Mr Reiner advised that he could not provide advice on this over the phone.

As far as I am concerned you did received a free initial interview from EAD, ableit in telephone form, so as such I do not feel that the Bureau was at fault.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Below I have taken each of the individual points that you made (in bold) and offered my response to each. I have copied and pasted the complainant's points from the actual email complaint made by you.


1. I think the CAB should have set up a new meeting between the duty
solicitor and myself, when the duty solicitor canceled the scheduled
meeting there on 05/04/07.

I did not set up a new meeting because the next employment duty solicitor slot was not until 24th April and that was fully booked. Therefore the next appt. would have been at some point in May and I was reluctant to leave things this long as I was aware (without knowing the details of the case) that time limits may have been evident. Furthermore, when Duty Sols. cancel they invariable see/speak to those clients at our request who were booked either on the same day or shortly after.

2. I think they should have informed me about the name of the duty
solicitor that canceled the meeting. They didnt do this even if I asked
them about this twice.

We did not know the name; indeed we do not habitually know the names - the firms send different people and it was the firm who rang to cancel saying that no one from the firm was available to attend.

3. I dont think the CAB should have adivised me to contact the duty
solicitors firm EAD on the phone on 5/4, since one needs to go through
the documents of the case in detail, to see if one are eligable for legal
aid. Which was what the scheduled meeting was supposed to be about.

Please see response to Question 1 - furthermore we do not take responsibility for advising clients on their legal aid entitlements at the Reception desk at the time of booking a Duty Solicitor appt - this is why people are referred to the solicitor if they require specialist advice .

4. I dont think the CAB, like they for the meeting on 5/4, should set
me up for a meeting with a Solicitors firms (EAD), that aren't based
in Liverpool. The Solicitor-firms that they set up to do task of Duty Solicitor
representaton, should be based in Liverpool, for practical reasons,
if someone wants to go to the Solicitors office to speak with
someone there etc.

EAD are based in Liverpool. Their address is: Prospect House, Columbus Quay, Riverside Drive, Liverpool, L3 4DB.


5. I dont think the CAB should have given me the wrong number
to the EAD solicitiors firm.

Upheld - I accidentally gave you the fax number (708-0606) and for this I apologize.

6. I think the CAB should have the lights on in the parts of their offices
where members of the public are recieved, and in their other public
areas, during their opening hours. This to insure that contacts between representatives from the CAB and
members of the public are kept in an atmosphare that one would expect
from a public place. (And not in an atmosphare that one would think
belonged more to a privat place/situation.) I think they should have the lights on during the opening hours, and that
they should not arrange meetings with members of the public to be held
with the lights off. (Like they did when I went there for the Duty Solicitors meeting, and ended
up first sitting waiting for several minutes in the dark, and then speaking with
the CAB representative for several minutes in the dark, on 5/4).

The lights were partially switched off as we were closed for lunch. I switched them on again when I began speaking to you and I admit that they perhaps should have been left on fully in order to create a professional atmosphere.

7. I think that the CAB should have informed before the meeting with the
Duty Solicitor from Morecrofts on 27/2, that the Morecrofts Solicitors firm
only accepted payment from private founds. And that Morecrofts didn't accept founding founded by the legal aid-
programme, like the Duty Solicitor from Morecrofts, Eleanor Pool, informed
me of on 22/3.

Please see response to Question 3.

8. I think that the CAB should have informed me before the meeting with
Duty Solicitor Eleanor Pool from Morecrofts there on 27/2, that the
meeting only was scheduled to last for thirty minutes. I wasnt made aware of this, untill Eleanor Pool first informed me of this when
the thirty minutes had passed.

As far as I am aware, clients are advised that the Duty Solicitor service is a "free first 1/2. I can confirm that both Reception staff and myself make clients aware of this at the time of booking the appointment.

9. I think the CAB should have explained to me about the legal aid system,
and how it works, before they set me up for the meeting with Duty Solicitor
Eleanor Pool from Morecrofts there on 27/2. Especially since this was an employment-case (like I told them that the
police had told me to tell them that it was).

Please see response to Question 3.

10. I also think that the solicitor I got to speak with on the phone (about when
one would need a criminal solicitor), when I was at the CAB on 20/3, should
have explained to me what her name was, and which solicitors firm she was
calling from. I was put in a room at the CAB, and told to wait untill the solicitor called me.
But when I answered, I picked up the phone and said 'yes hello this is Erik
Ribsskog speaking', but the solicitor didnt say eighter what her name was
or the name of her company was, she just asked what my questions were.
Also, when I had finished speaking with the solicitor on the phone, then
the CAB advisor had starting speaking with another member of the public
there, without informing me that our meeting was finished, and without
me being alowed to finish explaining why I had gone there.
I had gone there to ask about two things.
1. About when one needs a criminal advisor, and 2. how the legal aid system works.

But I only got to tell about the first point, before I was put in the room to
wait for the phone from the solicitor. Without me first being informed that
my meeting with the CAB advisor had finished.

If the solicitor failed to give her name then I am afraid that I do not see how the Bureau was to blame for that. We cannot be held responsible for what a solicitor does or does not do. You state that you attended CAB on 20th March 2007 and spoke to a criminal solicitor by phone, and then asked us about Legal Aid and was advised to check the CLS Eligibility calculator. If the Bureau was fully booked on that day then you may well have been advised to check this calculator as we like to offer some "signposting" advice that will enable the client to undertake some work/research on this case prior to their appointment at the Bureau. The CLS calculator advised that it could not assist you as you were self-employed and so you returned to the CAB and was given the appt. 5th April 2007.

11. So I think that the CAB advisor should have told me that the meeting
there on 20/3 was finished, before ending the meeting.
Since this would have given me the chance to explain that there were more
things that I wanted to bring up in the meeting.

It would seem that there was no availabilty for you to see an adviser on 20th March 2007 and this may explain why you were only given "signposting" advice i.e. be allowed to talk to a solicitor on the phone and then be given the CLS calculator website.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

In conclusion I have investigated your concerns and I hope that you are satisfied with this response, however you should remain dissatisfied then you can contact the following:

THE CHAIR
LIVERPOOL CENTRAL CAB
1ST FLOOR
STATE HOUSE
22 DALE STREET
LIVERPOOL
L2 4TR

Yours Sincerley

KRISTIAN KHAN
GENERAL UNIT COORDINATOR.





Posted by johncons at 1:22 PM BST
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Sunday, 2 September 2007

E-mail to Politidirektoratet (a unit/direktorat under the Norwegian Department of Justice) on 23/8. (In Norwegian):
(I haven't recieved a reply to this e-mail yet, thats why I thought it might be best to put the e-mails in the last entries on the internet, just in case something might be 'wrong', since I think I should have recieved a reply/answer by now).

from Erik Ribsskog hide details Aug 23
to politidirektoratet@politiet.no
date Aug 23, 2007 5:51 PM
subject Råd om fremgangsmåte/Klage på saksbehandlingen i Kripos
mailed-by gmail.com
Hei,

jeg har vært i kontakt med Norge.no (forsynings og administrasjonsdepartementet), i forbindelse
med at jeg lurt på hvem som kunne svare meg på om Kripos har fulgt riktig fremgangsmåte
i en sak.

Jeg måtte beskrive saken på en generell måte for Norge.no, for at det skulle være mulig for
de å forstå spørsmålet mitt.

Her er det jeg skrev i den siste e-posten jeg sendte de:

'Hei,

siden dette er et forsøk på å få råd om hvordan jeg skal gå fram i forbindelse med kontakten
med Kripos, så tror jeg heller at jeg prøver å omformulere spørsmålet mitt, før jeg kontakter
Kripos igjen:

Jeg har vært i kontakt med Kripos i forbindelse med en kriminalsak.

I forbindelse med denne kontakten, så var det en del problemer, som jeg synes var såpass
alvorlige, at jeg bestemte meg for å levere en klage til Spesialenheten.

Men jeg var fortsatt i kontakt med andre person(er) i Kripos angående selve kriminalsaken.

I forbindelse med dette, så sendte jeg en e-post til Kripos med noen spørsmål.

Så fikk jeg dette svaret tilbake:

'Hei.
Vi har mottatt en henvendelse fra Spesialenheten for politisaker hvor vi bes redegjøre for den kontakt vi har hatt med deg. Bakgrunnen er din klage til spesialenheten om det samme. Vi arbeider nå med svaret til spesialenheten, og jeg mener det i denne situasjonen vil være feil å parallelt svare deg på en type spørsmål som vi kan regne med å få fra dem.

Jeg håper du derfor har forståelse for at du ikke får svar på de spørsmålene du her ber om.'


Han skriver at jeg har klaget til Spesialenheten angående den kontakt jeg har hatt med Kripos ('den kontakt vi har hatt med deg'), men klagen var jo på enkeltpersoner i Kripos, og ikke på Kripos som etat.

Så jeg lurte på om det da er riktig at Kripos som etat ikke kan hjelpe meg å svare på de spørsmålene jeg har stilt?

Skulle det ikke da vært sånn at noen andre i Kripos (som ikke var involvert i klagesaken) kunne svare på spørsmålene?

Håper det ble litt mer klargjort nå.

Bare kontakt meg hvis det trengs mer informasjon.'


Så det jeg lurte på var altså om det er riktig at Kripos som etat ikke kan hjelpe meg å svare på de spørsmålene jeg har stilt, med
begrunnelsen at de har blitt kontaktet av Spesialenheten angående den kontakt jeg har hatt med enkeltpersoner i Kripos?

Skulle ikke Kripos da latt noen andre personer, som ikke er involvert i klage-saken, svare på spørsmålene istedet da?

Det var dette jeg lurte litt på hvordan reglene var for, og Norge.no rådet meg til å kontakte dere angående dette, siden de skriver
at politidirektoratet har ansvaret for blant annet politiets særorganer.

Og grunnen til denne henvendelsen er vel mere for å prøve å finne ut hvordan dette er egentlig er ment å fungere, altså om
Kripos går frem på riktig måte eller ikke, ettersom jeg ikke er noen ekspert på hvordan dette er ment å være. Men selvfølgelig
hvis de går frem på feil måte, så bør vel dette sees på som en klage. Men jeg tar forbehold, i.o.m. at det jeg først og fremst
forsøker å få klarhet i, er hvordan dette egentlig er ment å fungere.

Så jeg håper dere har muliget til å svare meg på dette, og bare kontakt meg hvis dere ønsker at jeg skal sende kopier av
korrespondanse, eller hvis det er noen annen informasjon som trengs å oppgis!

Mvh.

Erik Ribsskog



E-mail from Norge.no (which are sorting under the Norwegian Government's Department for Administration) on 16/8. (In Norwegian):

from "info2@norge.no" hide details Aug 16
to Erik Ribsskog
date Aug 16, 2007 1:13 PM
subject (Ref. nr:16481) Kripos

Images are not displayed.
Display images below - Always display images from info2@norge.no
Erik Ribsskog 2007-08-03 14:43:28:
- Hide quoted text -

> Hei,
>
> jeg kan ikke se at jeg har mottatt svar på denne e-posten ennå, så derfor
> prøver jeg å sende
> den på nytt.
>
> Håper dette er i orden!
>
> Med vennlig hilsen
>
> Erik Ribsskog
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog
> Date: Jul 22, 2007 9:46 AM
> Subject: Re: (Ref. nr:16481) Kripos
> To: "info2@norge.no"
>
>
> Hei,
>
> siden dette er et forsøk på å få råd om hvordan jeg skal gå fram i
> forbindelse med kontakten
> med Kripos, så tror jeg heller at jeg prøver å omformulere spørsmålet mitt,
> før jeg kontakter
> Kripos igjen:
>
> Jeg har vært i kontakt med Kripos i forbindelse med en kriminalsak.
>
> I forbindelse med denne kontakten, så var det en del problemer, som jeg
> synes var såpass
> alvorlige, at jeg bestemte meg for å levere en klage til Spesialenheten.
>
> Men jeg var fortsatt i kontakt med andre person(er) i Kripos angående selve
> kriminalsaken.
>
> I forbindelse med dette, så sendte jeg en e-post til Kripos med noen
> spørsmål.
>
> Så fikk jeg dette svaret tilbake:
>
> 'Hei.
> Vi har mottatt en henvendelse fra Spesialenheten for politisaker hvor vi
> bes redegjøre for den kontakt vi har hatt med deg. Bakgrunnen er din klage
> til spesialenheten om det samme. Vi arbeider nå med svaret til
> spesialenheten, og jeg mener det i denne situasjonen vil være feil å
> parallelt svare deg på en type spørsmål som vi kan regne med å få fra dem.
>
> Jeg håper du derfor har forståelse for at du ikke får svar på de
> spørsmålene du her ber om.'
>
>
> Han skriver at jeg har klaget til Spesialenheten angående den kontakt jeg
> har hatt med Kripos ('den kontakt vi har hatt med deg'), men klagen var jo
> på enkeltpersoner i Kripos, og ikke på Kripos som etat.
>
> Så jeg lurte på om det da er riktig at Kripos som etat ikke kan hjelpe meg
> å svare på de spørsmålene jeg har stilt?
>
> Skulle det ikke da vært sånn at noen andre i Kripos (som ikke var involvert
> i klagesaken) kunne svare på spørsmålene?
>
> Håper det ble litt mer klargjort nå.
>
> Bare kontakt meg hvis det trengs mer informasjon.
>
> Mvh.
>
> Erik Ribsskog
>
>
>
>
> On 7/19/07, info2@norge.no wrote:
>
> >Erik Ribsskog 2007-07-18 15:15:20:
> >> Hei,
> >>
> >> jeg har vært i en del kontakt med Kripos i forbindelse med en
> >kriminalsak.
> >>
> >> Så er jeg litt i tvil om Kripos har gått frem på riktig måte i
> >forbindelse
> >> med denne
> >> kontakten.
> >>
> >> Så da lurte jeg på, hvem er det jeg skal kontakte for å få hjelp til å
> >> finne ut av dette?
> >> (Altså om Kripos som etat har gått frem riktig eller ikke i forbindelse
> >med
> >> kontakten.)
> >>
> >> Jeg skriver det ikke noe mer detaljert enn dette, jeg bare lurer på hvem
> >> det er som er
> >> overordnet Kripos kan man si.
> >>
> >> På forhånd takk og med vennlig hilsen
> >>
> >> Erik Ribsskog
> >Vi viser til e-post mottatt av Norge.no.
> >
> >Kripos ble etablert 1. januar 2005 og samler Kriminalpolitisentralen,
> >etterforskningsprosjektet CATCH og Politiets datakrimsenter i ett
> >særorgan. Oppgavene er å bekjempe organisert kriminalitet, internasjonale
> >forbrytelser og annen alvorlig kriminalitet.
> >
> >Kripos er underlagt Politidirektoratet. Ledelsen har påtalekompetanse og
> >er underlagt Riksadvokaten i straffesaksbehandlingen. Det nasjonale
> >kriminaltekniske laboratoriet som ligger hos Kripos, yter kriminalteknisk
> >bistand til politidistriktene i alvorlige saker.
> >Du kan lese mer om Kripos på politets nettsider
> >
> >http://www.politi.no/portal/
> >page?_pageid=34,49028&_dad=portal&_schema=PORTAL&articles2_mode=about&articles2_articleId=23937&navigation3_mode=shortcuts1_map&navigation4_mode=shortcuts1&articles5_mode=aboutCategory&articles5_articleGroupName=Organisasjon%20Underkategori&navigation1_parentItemId=1926&navigation1_selectedItemId=1841&orgUnitId=&uicell=uicell04&navigation3_parentItemId=1841
> >
> >http://www.politi.no/portal/
> >page?_pageid=34,49046&_dad=portal&_schema=PORTAL&articles2_mode=about_od&articles2_articleGroupName=Om%20distriktet%20Hovedside&navigation3_mode=shortcuts1&navigation4_mode=shortcuts1&articles5_mode=aboutCategory_od&articles5_articleGroupName=Om%20distrik tet%20Underkategori&persons1_mode=about&navigation1_parentItemId=1897&navigation1_selectedItemId=1980&navigation3_parentItemId=1980&orgUnitId=1926&uicell=12497.JPG
> >Kripos er underlagt Politidirektoratet. Det er ikke klart for oss hva du
> >ønsker å klage på, ta gjerne kontakt med Kripos for informasjon, de kan
> >lede deg til rett klageinstans.
> >Kripos
> >Telefon: 23 20 80 00
> >e-post: kripos@politiet.no
> >Besøksadresse: Brynsalléen 6, 0667 Oslo
> >Postadresse: Postboks 8163 Dep, 0034 Oslo
> >
> >
> >Politidirektoratet (POD)
> >Postadresse : Postboks 8051 Dep
> > 0031 Oslo
> >Telefon : 23 36 41 00
> >Telefaks : 23 36 42 96
> >Nettsted : www.politi.no
> >E-post : politidirektoratet@politiet.no
> >Engelsk navn : National Police Directorate
> >
> >
> >Med vennlig hilsen
> >
> >_Norge.no_-_Logo_
> >Norge.no - din vegviser i det offentlige
> >Tlf: 800 30 300.
> >E-post: info@norge.no.
> >SMS: Send INFO til 1980.
> >Nettprat: www.norge.no/opplysningstjenesten/nettprat.asp.
> >Publikumstjenesten vår er åpen mandag - fredag kl. 08.00 - 16.00.
> >Du kan også ringe den døgnåpne taleportalen vår på tlf.nr_800 30 301.
> >På nettsidene våre, www.norge.no, finner du offentlig informasjon og
> >opplysninger om offentlege etater.
>
>

Vi viser til e-post mottatt av Norge.no.


Vi beklager at du ikke har fått svar tidligere. Posten ble sendt direkte til meg, og jeg har hatt ferie siden 20. juli.
Norge.no er en veiviser til det offentlige. Vi kan ikke uttale oss om enkeltsaker, bare vise til rett myndighet.
Klage på saksbehandlingen i Kripos og spesialenheten for politisaker kan rettes til Politidirektoratet

Besøksadresse: Hammersborggata 12
Postadresse: Postboks 8051 Dep, 0031 Oslo
Telefon: 23 36 41 00
Telefax: 23 36 42 96
e-post: politidirektoratet@politiet.no
Politidirektoratets har ansvar for faglig ledelse, styring, oppfølging og utvikling av politidistriktene og politiets særorganer. Det er politidistriktenes og særorganenes overordnede myndighet og nærmeste støttespiller. Direktoratet har rundt 120 ansatte.
Mer om Politidirektoratet her:

http://www.politi.no/portal/page?_pageid=34,49046&_dad=portal&_schema=PORTAL&articles2_mode=about_od&articles2_articleGroupName=Om%20distriktet%20Hovedside&navigation3_mode=shortcuts1&navigation4_mode=shortcuts1&articles5_mode=aboutCategory_od&articles5_articleGroupName=Om%20distriktet%20Underkategori&persons1_mode=about&navigation1_parentItemId=1916&navigation1_selectedItemId=1868&navigation3_parentItemId=1868&orgUnitId=1937&uicell=12484.JPG
- Hide quoted text -

Med vennlig hilsen

Norge.no - din vegviser i det offentlige
Tlf: 800 30 300.
E-post: info@norge.no.
SMS: Send INFO til 1980.
Nettprat: www.norge.no/opplysningstjenesten/nettprat.asp.
Publikumstjenesten vår er åpen mandag - fredag kl. 08.00 - 16.00.
Du kan også ringe den døgnåpne taleportalen vår på tlf.nr 800 30 301.
På nettsidene våre, www.norge.no, finner du offentlig informasjon og opplysninger om offentlege etater.

E-mail from Norge.no (which are sorting under the Norwegian Government's Department for Administration) on 19/7. (In Norwegian):

from "info2@norge.no" hide details Jul 19
to Erik Ribsskog
date Jul 19, 2007 8:48 AM
subject (Ref. nr:16481) Kripos

Images are not displayed.
Display images below - Always display images from info2@norge.no
Erik Ribsskog 2007-07-18 15:15:20:
> Hei,
>
> jeg har vært i en del kontakt med Kripos i forbindelse med en kriminalsak.
>
> Så er jeg litt i tvil om Kripos har gått frem på riktig måte i forbindelse
> med denne
> kontakten.
>
> Så da lurte jeg på, hvem er det jeg skal kontakte for å få hjelp til å
> finne ut av dette?
> (Altså om Kripos som etat har gått frem riktig eller ikke i forbindelse med
> kontakten.)
>
> Jeg skriver det ikke noe mer detaljert enn dette, jeg bare lurer på hvem
> det er som er
> overordnet Kripos kan man si.
>
> På forhånd takk og med vennlig hilsen
>
> Erik Ribsskog
Vi viser til e-post mottatt av Norge.no.

Kripos ble etablert 1. januar 2005 og samler Kriminalpolitisentralen, etterforskningsprosjektet CATCH og Politiets datakrimsenter i ett særorgan. Oppgavene er å bekjempe organisert kriminalitet, internasjonale forbrytelser og annen alvorlig kriminalitet.

Kripos er underlagt Politidirektoratet. Ledelsen har påtalekompetanse og er underlagt Riksadvokaten i straffesaksbehandlingen. Det nasjonale kriminaltekniske laboratoriet som ligger hos Kripos, yter kriminalteknisk bistand til politidistriktene i alvorlige saker.
Du kan lese mer om Kripos på politets nettsider

http://www.politi.no/portal/page?_pageid=34,49028&_dad =portal&_schema=PORTAL&articles2_mode=about&articles2_articleId=23937&navigation3_mode=shortcuts1_map&navigation4_mode=shortcuts1&articles5_mode=aboutCategory&articles5_articleGroupName=Organisasjon%20Underkategori&navigation1_parentItemId=1926&navigation1_selectedItemId=1841&orgUnitId=&uicell=uicell04&navigation3_parentItemId=1841

http://www.politi.no/portal/page?_pageid=34,49046&_dad=portal&_schema=PORTAL&articles2_mode=about_od&articles2_articleGroupName=Om%20distriktet%20Hovedside&navigation3_mode=shortcuts1&navigation4_mode=shortcuts1&articles5_mode=aboutCategory_od&articles5_articleGroupName=Om%20distriktet%20Underkategori&persons1_mode=about&navigation1_parentItemId=1897&navigation1_selectedItemId=1980&navigation3_parentItemId=1980&orgUnitId=1926&uicell=12497.JPG
Kripos er underlagt Politidirektoratet. Det er ikke klart for oss hva du ønsker å klage på, ta gjerne kontakt med Kripos for informasjon, de kan lede deg til rett klageinstans.
Kripos
Telefon: 23 20 80 00
e-post: kripos@politiet.no
Besøksadresse: Brynsalléen 6, 0667 Oslo
Postadresse: Postboks 8163 Dep, 0034 Oslo

Politidirektoratet (POD)
Postadresse : Postboks 8051 Dep
0031 Oslo
Telefon : 23 36 41 00
Telefaks : 23 36 42 96
Nettsted : www.politi.no

E-post : politidirektoratet@politiet.no

Engelsk navn : National Police Directorate

Med vennlig hilsen

Norge.no - din vegviser i det offentlige
Tlf: 800 30 300.
E-post: info@norge.no.
SMS: Send INFO til 1980.
Nettprat: www.norge.no/opplysningstjenesten/nettprat.asp.
Publikumstjenesten vår er åpen mandag - fredag kl. 08.00 - 16.00.
Du kan også ringe den døgnåpne taleportalen vår på tlf.nr 800 30 301.
På nettsidene våre, www.norge.no, finner du offentlig informasjon og opplysninger om offentlege etater.


E-mail from the Information Manager of Kripos on 13/6. (In Norwegian):

from Audun Hinna Øvrebø hide details Jun 13
to Erik Ribsskog
date Jun 13, 2007 10:07 PM
subject SV: Påminnelse
mailed-by politiet.no
Hei.
Vi har mottatt en henvendelse fra Spesialenheten for politisaker hvor vi bes redegjøre for den kontakt vi har hatt med deg. Bakgrunnen er din klage til spesialenheten om det samme. Vi arbeider nå med svaret til spesialenheten, og jeg mener det i denne situasjonen vil være feil å parallelt svare deg på en type spørsmål som vi kan regne med å få fra dem.

Jeg håper du derfor har forståelse for at du ikke får svar på de spørsmålene du her ber om.

Mvh
Audun Øvrebø
Informasjonssjef
-----Opprinnelig melding-----
Fra: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sendt: 10. juni 2007 21:49
Til: Audun Hinna Øvrebø
Emne: Re: Påminnelse



E-mail sent to the Information Manager of Kripos on 10/6. (In Norwegian):
from Erik Ribsskog hide details Jun 10
to Audun Hinna Øvrebø
date Jun 10, 2007 8:49 PM
subject Re: Påminnelse
mailed-by gmail.com
Hei,

viser til den forrige e-posten jeg sendte (29/5), om at jeg skulle sende noen spørsmål angående
mailen din innen utgangen av denne uken.

Beklager at det har tatt litt tid!

Det jeg lurte på var:

1. Da vi pratet sammen på telefon i april (12/4), så sa du jo at hvis det var saker som:

A). Var alvorlige.
B). Som hadde foregått også i utlandet.
C). Som hadde foregått i flere fylker.

Du sa at i slike saker, så kunne Kripos etterforske på eget initiativ.

Så skriver du i e-posten din at etterforskerne på Kripos sier at dette er
en sak som må etterforskes i fylket du er hjemmehørende.

Nå bor jeg jo i England da, men likevel:

For å oppsummere, så mener jeg at denne saken det er snakk om burde
oppfylle alle de betingelsene A, B og C.

A: Det er klart for meg at det er en alvorlig sak, sånn som jeg forstår det så
var det hensikten deres å ta livet av meg den dagen de kom etter meg med
hunder osv. på gården til dama til onkelen min i Kvelde (25. juli 2005).

Også i forbindelse med episoder før og etter dette, har det vært episoder
hvor det er helt klart for meg at her er det noen som er ute etter å ta
livet av meg.

Så jeg synes nok dette burde kunne karakterises som alvorlig, så punkt
A skulle vel være dekket i følge de kriteriene du nevnte.

B: Dette har jo foregått i Norge, England, Holland, Frankrike, Tyskland,
Belgia, Danmark, Finland, Skottland (og USA), og jeg har hvert i kontakt
med politiet i Frankrike, Norge, Holland og England angående dette.

Så punkt B skulle vel også være dekket i følge kriteriene.

C. I Norge så har det foregått i Oslo og Larvik/Kvelde i Vestfold.

Så punkt C skulle vel også være dekket i følge kriteriene.

Så mitt spørsmål blir da:

Spm. 1: Når punkt A, B og C er oppfylt, (dvs. kriteriene du nevnte for at en sak
kan etterforskes av Kripos). Hva var da grunnen til at etterforskerne på Kripos
sier at dette er en sak som må etterforskes av politiet i fylket jeg bor i?

2. Du skriver at etterforskerne på Kripos sier at denne saken må etterforskes av
politiet i fylke jeg er hjemmehørende i. Men når det gjelder en avgjørelser som dette,
(Om det skal igangsettes etterforskning fra Kripos eller ikke), så må det vel være en
person som har hovedansvaret for å ta slike avgjørelser, så da lurte jeg på:

Spm. 2: Hvem var det som tok avgjørelsen om at saken ikke skulle etterforskes
av Kripos?

3. I e-posten jeg sendte deg 12/4, så skrev jeg om at Den norske ambasaden i London,
nevnte for meg at hvis jeg ønsket at politiet i Norge og England skulle samarbeide, så
måtte jeg selv si det til politiet.

I e-posten jeg sendte deg 12/4, så nevnte jeg det for deg, at jeg ønsket jeg syntes det
hørtes fornuftig ut, og at jeg derfor ønsket at politiet i Norge og England skulle samarbeide
om denne saken.

(Så for å være sikker på at dette har kommet frem til de riktige personene, så tenkte
jeg at jeg kunne ta med dette spørsmålet nå samtidig:)

Spm. 3: Er de ansvarlige i Kripos klar over at jeg ønsker at politiet i Norge og
England skal samarbeide om denne saken?

4. En annen ting er at jeg i e-postene jeg sendte til Kripos i februar 2006, (og som du ba
meg sende deg kopier av 12/4), så gikk jeg ikke i detalj angående alt som har skjedd
i saken.

Men siden det er skjedd ganske mye, så valgte jeg å skrive en oppsumering over det
som hadde skjedd til da.

Men det er jo skjedd mye etter dette også, det er vel på en måte hvertfall fem forskjellige
deler.

A: Ting som skjedde i forbindelse med jobb i Norge.
B: Ting som skjedde utenom jobb i Norge.
C: Ting som skjedde i forbindelse med jobb i England.
D: Ting som skjedde utenom jobb i England (og som fortsatt foregår).
E: Ting som har skjedd i andre land. (Frankrike, Nederland, Belgia, Tyskland osv.)

Og blant disse, så er det jo bare A, B og C som er forklart (i e-postene jeg sendte
deg 12/4 og 14/4).

Og jeg vet jo ikke om de ansvarlige på Kripos har sett e-posten og vedleggene jeg
sendte deg angående del A, B og C.

Spm. 4.1: Burde ikke Kripos ha spurt meg noen spørsmål om hva som har skjedd i
forbindelse med del D og E, som jeg ikke har sendt noe forklaring/oppsumering
om. (Før de tok en avgjørelse om de skulle etterforske saken eller ikke).

Spm. 4.2: Har de ansvarlige på Kripos lest e-postene (og vedleggene) jeg sendte deg
12/4 og 14/4, (før de tok avgjørelsen om å ikke etterforske)?

5. Jeg har prøvd å høre med ambasaden bl.a., om at jeg skulle gjerne vist hvem jeg
kunne kontakte i forbindelse med denne saken, for å få råd og informasjon som er
relevant (og kompetent), for å prøve å finne ut hva det er som egentlig foregår.

Jeg har prøvd å lese en del på netter og i aviser osv. om org. kriminalitet, eller mafia
som jeg overhørte at folk kalte dem da jeg jobbet på Rimi på Bjørndal, men jeg
klarer ikke finne ut så veldig mye relevant om hva det er som egentlig foregår.

Så jeg lurte på:

Spm. 5.1: Hvem kan jeg kontakte for å få relevant og kompetent informasjon om
hva det er som egentlig foregår, i forbindelse med at jeg har fått mafia, (som de
kalte det på Bjørndal i Oslo), etter meg?

Spm. 5.2: Hvem kan jeg kontakte for å få råd om hva som er lurt å gjøre når man
havner i slike situasjoner, og blir forfulgt av mafia (som de kalte det på Bjørndal)?

6. Det virker helt klart for meg at familie og venner av meg (eller som i hvertfall tidligere var
venner), på en eller annen måte er influert av disse kriminelle som de på Bjørndal kalte
mafia.

Etter å ha snakket med venner og familie på telefon etter at jeg dro til England, så har noen
samtaler vært så rare/bemerkelsesverdige at det er helt klart for meg at noe er galt, og jeg
mistenker at disse venner og familie muligens har havnet i en trussel-situasjon, hvor de blir
truet til å samarbeide av kriminelle.

Det er klart for meg ut i fra telefonsamtalene at noe er galt.

Spm. 6: Hva burde jeg gjøre hvis jeg mistenker at familie og venner kan være satt
i en trusselsituasjon av kriminelle, (de som jeg hørte ble kalt mafia når jeg jobbet
på Rimi Bjørndal)?

Dette er spørsmål som det hadde vært bra å finne en løsning på, så jeg håper du har
mulighet til å hjelpe meg å svare på dette.

Beklager at spørsmålene ble litt forsinket, (pga. av mye jobb osv. i det siste), men jeg håper
du har muligheten til å se over dette likevel.

På forhånd takk for hjelpen og med vennlig hilsen,

Erik Ribsskog



On 5/22/07, Audun Hinna Øvrebø wrote:
- Hide quoted text -
Hei
Nå har jeg sjekket med etterforskerne her på Kripos, og de sier at dette er en sak som evnt må etterforskes av politiet i det fylket du er hjemmehørende. I din situasjon blir det da politiet i Vestfold (men Oslopolitiet er jo også et alternativ etter hva jeg kan se av det du har sendt meg.) Kripos vil med andre ord ikke åpne etterforskning i denne saken.

Beklager et svar du sannsynligvis ikke håpet på, men det er den avgjørelsen som er tatt her.

mvh
Audun Øvrebø
Informasjonssjef
-----Opprinnelig melding-----
Fra: Erik Ribsskog [mailto: eribsskog@gmail.com]
Sendt: 21. mai 2007 17:16
Til: Audun Hinna Øvrebø
Emne: Påminnelse
Hei,

viser til epost sendt i uke 17 og telefonsamtale i uke 19, og sender en
påminnelse om at jeg ikke har mottatt noen tilbakemelding ennå på
e-poster sendt i uke 15.

Mvh. Erik Ribsskog




Posted by johncons at 4:29 PM BST
Post Comment | Permalink | Share This Post

Thursday, 30 August 2007
E-mail from the Assistant Ombudsman on 30/8.
st3 york hide details 11:44 am (1 hour ago)
to Erik Ribsskog
date Aug 30, 2007 11:44 AM
subject complaint
Dear Mr Ribsskog
Thank you for your email this morning.
I am sorry but I have nothing further to add to what has already been said.
This complaint is now a matter between you and the Council. Your enquiries should be addressed to them.
The LGO will not communicate further with you on this, so please stop emailing us.
Rosemary Agnew
Assistant Ombudsman
Commission for Local Administration in England
Beverley House
17 Shipton Road
YORK. YO30 5FZ
Tel: 01904 380206
Fax: 01904 380200
www.lgo.org.uk
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.


Posted by johncons at 12:51 PM BST
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Blog back-up Page 2 15/9/07

My Blog
Thursday, 30 August 2007
E-mail to the Assistant Ombudsman on 29/8.
This e-mail is an answer to the e-mail from the Assistant Ombudsman on 29/8.

from

Erik Ribsskog

hide details
6:54 pm (6 hours ago)


to

st3 york


date

Aug 29, 2007 6:54 PM


subject

Re: Complaint about Liverpool City Council


mailed-by

gmail.com

Hi,

thank you very much for your e-mail!

There are still some things that I'm not that sure about regarding the LGO complaint-
procedure, so if it's alright then I'll try to explain.

I hope you have the chance to be patient with me regarding this, since I'm not so used
to dealing with complaints like this.

1. You made a complaint to us on 5 August 2007 by email. The complaint was the one you sent to Linda Lennon on 08 June 2007 about women/girls in the men's changing rooms during opening hours.
Well, Linda Lennon answered my complaint from 8/6, two or three weeks later. She told me to contact Richard Little at the gym
about these issues. It was this complaint, from 12/7, that I sent you on 5/8, and I complained to you since the Council hadn't
answered it.

Question A: It's right that it is the complaint from 12/7 we are dealing with isn't it? Since I seem to remember clearly that it
was the complaint from 12/7 that I sent you on 5/8.


2. Under UK Law, Section 26(5) of the Local Government Act 1974 the Ombudsman must give the Council an opportunity to investigate and resolve the complaint for itself. We felt the Council had not had sufficient opportunity so on this basis we sent it to the Council on 07 August 2007 and wrote and told you we had done that.


Well, like I've written earlier, I sent the Council the complaint on 12/7, and they used more than four weeks before they
replied. (On 10/8, after they had been contacted by you).

Question B: On 7/8, the Council had had almost four weeks to answer the complaint, shouldn't that be sufficient time?

3.Every Council has its own complaint process. You will find Liverpool City Council's on its web site at http://www.liverpool.gov.uk/Feedback/Complaints/index.asp.
Yes, I was refering to this complanit-process in the e-mail I sent you on 5/8. It was also from that web-page, that I first
read about the LGO.

On the webpage in the link it says about the Council complaint-process: 'Step one: Deal with your complaint within two weeks.'.

The Council clearly didn't do this.


4. Before the Ombudsman investigates a complaint, she expects you to have exhausted the Council's complaint procedure. Until you have done that, we will not investigate.

I'm not really sure where exactly the process is in the complain-procedure.

The Council sent me an e-mail on 10/8, where they wrote: 'Thank you for sending us your comments dated 6th August 2007'.

I have not sent the Council any comments like this. (I sent the Council a complaint on 12/7).

It is these comments that the Council are dealing with.

It's really not possible for me to know exactly what the Council are refering to when they are dealing with some comments
from 6/8, which I haven't sent them.
So I don't think it can be expected of me to exhaust the Council's complaint procedure, when it's not the right case that
is being put through it.
For me to be expected to exhaust the Council's complaint procedure, I think it should be the complaint I sent the Council
on 12/7 that should be put through the complaint-procedure.

And this procedure started on 12/7, and the Council should have dealt with it within two weeks witch they didn't.

So what exactly is going on now, I'm not really sure about.

Question C: Shouldn't the Council deal with the complaint I sent them on 12/7?

Question D: Do you agree with me that the Council breached the Council complaint procedure, when they didn't
reply to my complaint within two weeks?

Question E: When the Council breach their own complaint-procedure, (like they did with the complaint I sent them
on 12/7, when they didn't reply at all until after more than four weeks, after they had been contacted by the LGO),
shouldn't this be reason for the LGO to investigate?

5.The Council wrote to you on 10 August 2007 advising you to tell it if you were not happy with the content of its letter so that your complaint could be escalated to the next stage of its complaint procedure.

Yes, and I wrote an e-mail back were I expressed many things I weren't happy with, and at the end of the e-mail I wrote:
'Hope that this is alright, and please tell me if there is anything else I need to take into concern, to get my answer in line with your complaint-procedure.'.

But in the next e-mail the only answer I got was:

'I am sorry but I am having difficulty understanding exactly what you are asking for. Rather than exchange lengthy e-mails I would suggest discussing over the telephone or meeting when you next use Lifestyles would be most beneficial.'.

Even if Lesley Southern from the Council wrote this on 3/7:
'Your account has now been set to expired and no payment was requested in July.'.

So it should be clear to them that I'm not a user of Lifestyles any longer.
And I also wrote in the answer that I wanted the complaint to be dealt with in public, since I myself had brought these issues
up on a public message board, and I thought that these issues were issues that concerned all the people paying Council-tax,
and who are using the gym.

So I wanted the Council to answer my complaint from 12/7 in writing and in public, since the complaint I sent to them on
12/7, was in writing and I had made it public, by puting it on the message-board.

But, I also wrote in the answer, a question if they didn't look at my complaint from 12/7 as an offical complaint.
I think it's right to take first things first.
I think first it should be explained to me which complaint it is that the Council are dealing with, because I wasn't sure,
and I'm still not sure, about what the Council means with ''Thank you for sending us your comments dated 6th August 2007',
since I didn't send them any comments or letters or any correspondence on this date.

It could be that what they are refering to something they were sent by you. And that they had misunderstod, and thought
that some letter/correspondence they recieved from the LGO on 6/8 was actually sent them by me.

But it¨s of course impossible for me to know what you the LGO has sent to the Council. It could be a letter with only
excerps of the complaint from 12/7, I'm not really sure what you sent the Council?

Question F: It's maybe not my business, but to try to get this clear, have you sent the Council my complaint from 12/7?

My point is, that how am I supposed to escalate something I don't understand what is? I wasn't sure if they were refering
to my complaint from 12/7 at all, because they didn't mention the 12/7 complaint. They were only refering to these comments
from 6/8, which could be anything as far I know. They must have mixed it up, and I wanted to make sure that it was the
complaint from 12/7 that was being dealt with, and not some comments only containting an excerpt of the 12/7 complaint,
or containing something totally different for all that I knew/know.

So thats why I thought it would make sence to first try to find out if it was the 12/7 complaint that was being dealt with.
But this I haven't found out about yet, and now the Council wants to meet at the gym the next time I'm there to discuss
the comments from 6/8, which they think I've sent them, but I haven't. And which I don't know what's about.
And they want to meet me next time I go to the gym, even if they sent me an e-mail a couple of months ago, telling
me that my subscription is finished.

I think it first should be made clear if it is the complaint from 12/7, that is being dealt with or not.

I don't think it's fair to ask me to go the gym to discuss something I don't know what is.

So what I'm wondering about, is:

Question G: How do you think I should go forward, to get a process started, surrounding my complaint from 12/7,
(the complaint I sent the LGO on 5/8)?



6.I understand that since then the Council has also offered to meet you to discuss your complaint.
Like I wrote above, the Council has offered to meet me to discuss some comments from 6/8, which they say I've
sent them, but which I haven't. And this does not mean that they have offered to meet me to discuss my complaint
(from 12/7), this means they have offered to meet me to discuss something which it hasn't been expained to me
what is.

And I'm still waiting for their answer, if they look at my complaint from 12/7 as an official complaint or not.

And then it should make more sense to go on with the process.
But I also think it should be clear from my e-mail from 10/8, that I wanted to escalate, but then I only got an e-mail
back saying that he didn't understand what I meant. So he wanted to meet at the gym next time I was there, to
discuss this.
And thats why I think that the process is out of hand. He asks me to discuss this the next time I'm going to the
gym (which I'm no longer going to), and the process is not dealing with the complaint I sent on 12/7.

So there seems to be some misunderstandings involved here.
But, I'm not sure how I should go forward to try to clear this up, because the Council don't seem to understand what
I'm writing to them.
They say 'I am having difficulty understanding exactly what you are asking for' and 'Rather than exchange lengthy e-mails'.

So I'm not sure how I should go forward to clear up the misunderstandings regarding that I'm not a member at the gym
any longer, and that they aren't dealing with the right complaint.

And also how I should explain to them that I want this to be dealt with in public.

Since they don't seem to understand e-mails, and I on my side, would like to have the process documented, since
I've started to document it, and I would prefer to have the comunication on e-mail for the sake of keeping the process
documented. (To try to contribute to do my part on making sure that these problems are being dealt with responsibly,
with that I mean that they are brought up in public, since it concerns the people paying their Council-tax, and it has
already been brought into public from before).
Question H: Do you think it is unreasonable of me to want to have the comunication in writing, when I'm not longer
a member at the gym, and I also want to keep the process surrounding this well documented?


I'm sorry if used many words to try to tell what I mean, but I hope you understand what I mean with the questions.

I'm not so used with dealing with these things, so I thought it would be best to ask precise questions, so maybe
I will learn a bit more on how this is.

Also, while I remember it:

When I sent you the comlaint by web-form message on 5/8, then I forgot to take a back-up of the message I sent
you.

You don't think it would be possible, just so that I have all the documents, (like I wrote earlier I wanted to try have
the process quite documented, and I've made the complaint from 12/7, and some of the correspondence regarding
the complaint public on the internet, so I thought it would be benefical for the total overview to have copies of all
the correspondence available.
Question I: So thats why I was wondering if you think it would be possible for me to recieve a copy of the web-form
message I sent you on 5/8, in an e-mail maybe, if you think thats possible, just to keep as much of the corresondence
documented as possible?

Hope that this is alright, and sorry if I'm asking many questions! (It's very fine of you to be so patient with me who
isn't used to dealing that much with complaints and things like this).

Thank you very much for your help in advance!

Yours sincerely,
Erik Ribsskog
- Show quoted text -



On 8/29/07, st3 york <st3york@lgo.org.uk> wrote:


Rosemary Agnew
Assistant Ombudsman
Commission for Local Administration in England
Beverley House
17 Shipton Road
YORK. YO30 5FZ

Tel: 01904 380206
Fax: 01904 380200
www.lgo.org.uk
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.





Posted by johncons at 2:14 AM BST Updated: Thursday, 30 August 2007 3:08 AM BST Post Comment Permalink Share This Post
E-mail from the Assistant Ombudsman on 29/8.
After sending the e-mail to the Deputy Ombudsman on 22/8, I recieved this e-mail from the Assitant Ombudsman on 29/8:

st3 york

hide details
Aug 29 (14 hours ago)

to
Erik Ribsskog


date

Aug 29, 2007 11:09 AM


subject

Complaint about Liverpool City Council




Rosemary Agnew
Assistant Ombudsman
Commission for Local Administration in England
Beverley House
17 Shipton Road
YORK. YO30 5FZ

Tel: 01904 380206
Fax: 01904 380200
http://www.lgo.org.uk/

NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.





Ribsskog 07c06289 letter3.doc85K View as HTML Open as a Google document Download
29 August 2007


BY EMAIL to eribsskog@gmail.com

Mr E Ribsskog
Flat 3
Leather Lane
Liverpool
L2 2AE




Our Ref: 07/C/06289/RA/25(5)
(Please quote our reference when contacting us. If emailing please quote it in the subject title)

If telephoning contact: Rosemary Agnew on 01904 380 201
If e-mailing contact: st3york@lgo.org.uk


Dear Mr Ribsskog

Complaint about Liverpool City Council

Thank you for your email. Your email seems predominantly to be about process and what the Council is doing.

I am sorry but I cannot advise you specifically on the Council’s actions, all I can do is reiterate what I have already told you.
You made a complaint to us on 5 August 2007 by email. The complaint was the one you sent to Linda Lennon on 08 June 2007 about women/girls in the men’s changing rooms during opening hours.
Under UK Law, Section 26(5) of the Local Government Act 1974 the Ombudsman must give the Council an opportunity to investigate and resolve the complaint for itself. We felt the Council had not had sufficient opportunity so on this basis we sent it to the Council on 07 August 2007 and wrote and told you we had done that.
Every Council has its own complaint process. You will find Liverpool City Council’s on its web site at http://www.liverpool.gov.uk/Feedback/Complaints/index.asp.
Before the Ombudsman investigates a complaint, she expects you to have exhausted the Council’s complaint procedure. Until you have done that, we will not investigate.
The Council wrote to you on 10 August 2007 advising you to tell it if you were not happy with the content of its letter so that your complaint could be escalated to the next stage of its complaint procedure.
I understand that since then the Council has also offered to meet you to discuss your complaint.

As far as the Ombudsman is concerned your complaint is closed and is currently a matter between you and the Council. It is up to you whether you take up the offer to meet with them but currently the onus lies with you to contact the Council.

You have asked if the matter can be ‘sorted out’ and the answer to that is yes, but it is up to you to contact the Council (Mr Steve Kneale) to discuss how this might be done.

I hope this answers your question about process. If you have further questions about the Council’s process they should be addressed to the Council. I have copied the Council into this letter so it is aware of the situation.

Yours sincerely


Rosemary Agnew
Assistant Ombudsman


CC: Liverpool City Council



Answer.
Posted by johncons at 1:32 AM BST Updated: Thursday, 30 August 2007 3:17 AM BST Post Comment Permalink Share This Post
E-mail to the Deputy Ombudsman on 22/8.
Like I'm explaining in this entry, there were still a few things I was wondering about regarding how the complaint from 12/7 was being dealt with.
But I read on the LGO website, under "How to complain about us", it says that one can: 'ask for your complaint to be referred to the Deputy Ombudsman of the office you have been dealing with'.
So, on 22/8, I tried sending the Deputy Ombudsman an e-mail to try to maybe get some advice on the things I was wondering about:

from
Erik Ribsskog

hide details
Aug 22

to
custserv.york@lgo.org.uk


date

Aug 22, 2007 8:09 PM


subject

Complaint


mailed-by

gmail.com


Hi,
I sent the Liverpool City Council a complaint about the local gym at 12/7.
I sent the LGO a complaint about the Liverpool City Council earlier this month. (5/8).
The LGO sent me an answer, where they wrote that they had sent the Council a
copy of my complaint, for them to put it through their complaint-procedure.
(The case-number is: 07/c/06289/RA/ch).
I've got two e-mails from the Council after that, and it has arised several problems
with the procedure.
I've brought up some of these problems with the LGO case-worker, since I think
the process is a bit out of control.
But, last week, I got an e-mail from the LGO case-worker saying that she wouldn't
send me any more answer to my enquieries.
I haven't been living in Britain that long, so I'm sometimes a bit clumsy in my corresponance,
and I have also been having much work and other things to do lately, so it's likely that this
has reflected on my correspondence.
But I've not intended to be inpolite in any way, I'm afraid that the case-worker maybe thinks
that I have been impolite, but then I appologise, I have not meant to be impolite at all!
So sorry about this!
But I have still got some questions about the process.
(it's a bit unclear to me if the Council are actually dealing with my complaint from 12/7 or not,
and I've tryed to ask the Council if they are regarding my complaint from 12/7 as an offical
complaint or not (that is if they are actually dealing with this complaint, since it doesn't seem
that way to me), but they haven't answered me on this.
And I think it's a bit tricky for me to contibute in a meaningful way to the process, if it's not
clear to me which case it is that we are dealing with.
So I was trying to bring this up with the Ombudsman, if they could help me with finding out
exactly which case it is, that the Council are dealing with.
And then, after this has been made clear, then I think it would be easier for me to contribute
to the process in a meaningful way.)
So I've brought this up with the case-worker, but she isn't replying to my e-mails any more.
And I read one of your folders, and it said that I could try to contact the case-worker to
then get to speak with the case-worker line-manager.
But I'm not sure if I should contact the case-worker when she isn't answering my e-mails.
I'm afraid that I could have unintentionaly been impolite to her, and that this is the reason
that she's not replying, and this makes me unsure if I should contact her at all, like if
I should contact her to ask if I could speak with her line-manager, like it says in your
folder.
So the reason I'm sending this e-mail, is that I was wondering if it would be possible for
you to give me some advice on how I should go forward with this, to appologice to
the case-worker, and how you think I should go foward if I wanted to find out about
the things I'm unsure about regarding the process.
Also I have some other questions that I have wondering about, like which complaint it
was that was sent to the Council, (the one from 12/7 or the one from 5/8), and also
some other questions, so I think it would be very fine if it would be possible for me to
get some advice on these questions I've been mentioning, and also some other questions
I was wondering about.
So I hope very much that it's possible to sort this out!
Please just tell me if you want me to forward you any of the correspondence that has been
sent regarding this!
Yours Sincerely,
Erik Ribsskog


Answer from the Assistant Ombudsman
Posted by johncons at 12:29 AM BST Updated: Thursday, 30 August 2007 1:55 AM BST Post Comment Permalink Share This Post
Friday, 17 August 2007
More on mystery.
In the last entry, a mystery occured. On the Local Government Ombudsman website, it says that the address-field is requiered. Yet in an e-mail I got from the Ombudsman on 5/8 (its pasted in the first part of this entry), it says 'Thank you for your complaint. Could you please let me have your address as this was not on your correspondence.'.
I didn't want to try to send the Ombudsman a new message, just to check if an address really is required. (To find out if the reason for the mystery is a technial error with the 'address'-field).
This because I've already had quite a lot of correspondence, with the Ombudsman, so I wouldn't want to send some spam messages to them, since it seems like they've already had enought of my correspondence. (They write: 'Dear Mr Ribsskog, this is the last email I will send you on this subject.', so I think I that any new correspondence I should send them would have to thorowly considered first, and I don't think I should send them anything that resembles spam).
So that option is ruled out.
However, when I swithced to my new bank, some months back, I sent them some complaints from a webform. (I wont mention the name of the bank, since this is still being dealt with by another Ombudsman).
But anyway, I didn't recieve any answer to the first message I sent from their webform.
And later, the bank has been unable to locate this webform message.
So thats why I've written a bit about webforms in the last entries on the blog, because I have been having problems with these from before.
So, when I sent the Local Government Ombudsman the complaint about the Council on 5/8, then I took a screen-shot of the complaint. (Just to have some documentation, since I tryed to learn from the earlier problems with the missing message, then I at least had a screen-shot, to show I had sent a comlaint, just in case).
I was a bit stressed when I sent the complaint on 5/8, I had work to do, so I didn't remeber to take a screen-shot of the form itself.
But I managed to take a screen-shot of the confirmation screen. That confirmes that the complaint has been sent.
I've tryed to upload the file with the screenshot in it to this (Edit: 150907 http://johncons.angelfire.com/council_ombudsman.rtf)

I'm a bit new to this site, but I'm going to test to see if it works, and I'm going to look a bit more to see if it can lead to solving the mystery.
Posted by johncons at 8:28 PM BST Post Comment Permalink Share This Post
More about webforms.
I'm not having a go at the Local Government Ombudsman here, but at the webforms in general:
For example, the Local Government Ombudsman webform.
It has a field called 'Email'. So I was thinking, when one has already got a field called email, and
the person sending the form, often or sometimes ends up without a copy of the correspondence,
since it can sometimes be a bit tricky to take a back-up of the form.
Then I was thinking, couldn't there be like a box on these webforms, at least the webforms that
has got an email-field.
A box one could tick if one wanted a receipt.
Then the webform-program could just send you a recept to your e-mail address. Easy and it should
be simple to program.
And as far as I know it's also free to send e-mails, so it wouldn't cost the organisation very much,
and I think a function like this, would reduce the confusion for the people who are sending webform-
messages, who when they recieve a reply to their message, maybe a couple of weeks later, have
forgotten a bit of what they wrote.
Unless there is some smart way to take backup of these webforms, that I haven't understood yet.

















Also on this form I can see that it says that Address is required. This makes it a bit of a mystery
to me that I was sent the e-mail from the Local Government Ombudsman on 6/8, saying: 'Thank you for your complaint.
Could you please let me have your address as this was not on your correspondence.'.
But like with most mysteries there is often an explanation. It was probably a technical error somewhere. I am not
going to try to send a new message to the Ombudsman, without the address on it, just to check if it's possible to send.

(This entry is further to the first half of this entry: http://johncons.angelfire.com/blog/index.blog/1286207/email-sent-to-the-local-government-ombudsman-on-138/.)
More on mystery
Posted by johncons at 4:26 AM BST Updated: Friday, 17 August 2007 9:21 PM BST Post Comment Permalink Share This Post
E-mail sent to the Local Government Ombudsman on 13/8.
This e-mail should be linked to from this entry: http://johncons.angelfire.com/blog/index.blog/1286016/correspondence-with-the-local-government-ombudsman-from-158/

Update from 17/8:
In the e-mail in this entry, I'm refering to the e-mail I was sending the Local Government ombudsman on 5/8. Actually, it wasn't a regular e-mail I sent them, I sent them an enquery from the web-form on their website (http://www.lgo.org.uk/reqinfo.htm). But I'm not sure how one should refer to a message like that, it seems propable to me that there is another term for this type of message, like web-form message, or something like that, but the Ombudsman itself refers to it as an e-mail both on their website and in confirmation postcard I recieved from them in the post on Thursday last week. The thing is that if you forget to print the form, or save the form, before you send it, then you don't have a copy of what you wrote, and on 5/8, I was writing the message in a break from work, so I unfortunatly didn't remember to take a back-up.
I'm not really sure what the best way to take back-ups of webforms like that is, but I think that maybe if websites also wrote a general enquiery email-address on their websites, then people would have an alternative to sending the comlaint by post or webform, I mean if one are a bit in a hurry, and also if one wants to keep a copy of what one have written in a convenient way, then a general enquiery e-mail address is a good solution, I think, but it could be that it's possible to contact eg. the Ombudsman and ask them if they could send you a copy of your enquiry, so thats is another possible way to get to remember what you have written if you have forgotten to take a back-up.
I must have been a bit stressed on 5/8, because on the next day, I received this e-mail:

from
st3 york

hide details
Aug 6

to
eribsskog@gmail.com


date

Aug 6, 2007 9:49 AM


subject

Complaint against Liverpool City Council


Dear Mr Ribsskog

Thank you for your complaint. Could you please let me have your address as this was not on your correspondence.

Look forward to hearing from you.



Carol Harvey
Team Secretary
Commission for Local Administration in England
Tel 01904 380219
Website: www.lgo.org.uk


NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.

Here they call the webform message 'correspondance'. But the information between these horisontal lines are mostly curiosities, but I have to remeber to try to find out if there is another term, other than 'e-mail', that should be used for webform-messages, since I think that it could possibly sometimes cause confusion to refer to both e-mails and webform-messages as 'e-mails'.





from
Erik Ribsskog

hide details
Aug 13 (4 days ago)

to
st3york@lgo.org.uk


date

Aug 13, 2007 4:41 PM


subject

07/c/06289/RA/ch/Fwd: Lifestyles Liverpool complaint.


mailed-by

gmail.com


Hi,
I'm not sure if I think my complaint is being dealt with seriously, I don't really
understand how it can be that the Council finds it difficult to understand my
e-mail from 10/8, and why they can't answer it.
Im not sure at the moment if the complaint is being dealt with accordingly to
the Council complaint-procedure, so I'm going to try to update myself more
on what the complaint-procedure says.
Also, I have some more questions regarding the e-mail I sent to you on 5/8, and
also the procedure surrounding that.
I thought I'd just update you at once, and then contact you again, later this week,
when I've had the chance to update a bit on the complaint procedure.
So if it's alright, then I'm going to contact you again later this week, with some
questions surrounding the complaint from 12/7, and the one from 5/8.
Hope that this is alright!
Please just tell me if there is any more information you want me to provide in the mean-time!
Yours sincerely,
Erik Ribsskog---------- Forwarded message ----------From: Kneale, Steve <Steve.Kneale@liverpool.gov.uk >Date: Aug 13, 2007 9:41 AMSubject: RE: Lifestyles Liverpool complaint.To: Erik Ribsskog <eribsskog@gmail.com>Cc: "Braithwaite, Jolene" < Jolene.Braithwaite@liverpool.gov.uk>
Sir,
I am sorry but I am having difficulty understanding exactly what you are asking for. Rather than exchange lengthy e-mails I would suggest discussing over the telephone or meeting when you next use Lifestyles would be most beneficial.
Regards
Steve Kneale Sport & Recreation Service - Facility Operations Business Development Manager
Office location: 1st Floor, Lifestyles Everton Park Great Homer Street Liverpool L5 5PH
Tel: +44 (0)151 233 6362 Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008

From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 10 August 2007 19:56 To: Kneale, SteveSubject: Re: Lifestyles Liverpool complaint.
Hi,
thank you very much for your answer.
Like I was writing in the complaint to the ombudsman, I think that the council should maybe
have answered the complaint in public, since I have brought this things up in public myself,
since these are things that concern the other users of the gym, and the people who are paying
tax to the council.
Also, it would have been very fine if it also was explained why I wasn't recieving any answer
from the Duty Officer, and also why it is that it isn't him who is answering the complaint.
Also, I was wondering if my complaint to the Duty Officer isn't being regarded as an official
complaint?
Also I think that all the points in the complaint should have been answered. Even if some of
the points are brought up in another e-mail, I'm explaining about this in the complaint, and
making it clear that I think it would have been fine to hear what the Duty Officer has to say
about this, aswell as hearing what Lesley Southern had to say about this, since I haven't
really been explained what position in the Council he has, and also since all the points
have been mentioned together when I've comented on the complaint in public, so then
I think it would be most apropriate if all the points in the complaint were answered
togheter aswell, even if some of the points also has been brought up in another context.
Also I think it add to the general overviewabilty of the answer, if the original indexing
from the complaint was kept.
I haven't comented on the indiviadual points from the answer here, I think it would be
smartest to sort with the issues above first, and then deal with the individual complaints
later, if you think this would be alright.
Hope that this is alright, and please tell me if there is anything else I need to take into
concern, to get my answer in line with your complaint-procedure.
Yours sincerely,
Erik Ribsskog

On 8/10/07, Kneale, Steve <Steve.Kneale@liverpool.gov.uk > wrote:
Sir,
Please find attached a response to the matters pertaining to Lifestyles Fitness Centres and your recent complaint.
Regards
Steve Kneale Sport & Recreation Service - Facility Operations Business Development Manager
Office location: 1st Floor, Lifestyles Everton Park Great Homer Street Liverpool L5 5PH
Tel: +44 (0)151 233 6362 Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008
______________________________________________________________________ DISCLAIMER:The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author's employer or service provider. This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection______________________________________________________________________


______________________________________________________________________This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ____________________________________________________________________________________________________________________________________________DISCLAIMER:The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author's employer or service provider. This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection______________________________________________________________________
Posted by johncons at 2:26 AM BST Updated: Friday, 17 August 2007 3:24 AM BST Post Comment Permalink Share This Post
E-mail sent to Lesley Southern from the Council on 31/7
This e-mail should be commented on at the end of this entry: http://johncons.angelfire.com/blog/index.blog/1286137/email-sent-from-the-council-on-138/

from
Erik Ribsskog

hide details
Jul 31

to
"Southern, Lesley"


date

Jul 31, 2007 10:27 PM


subject

Re: Earlier e-mails


mailed-by

gmail.com


Hi,
like I wrote in the e-mail from 10/7, I would also contact the duty officer at the gym about these
questions, which I did, I sent him an e-mail on 12/7, which I also forwarded to you.
Since I last week still hadn't recieved an answer to this e-mail, and since I think that the problems
on the gym is something that also conserns the other users of the gym, and the people who are
paying tax to the council (since the gym is run by the council), then I thought it was right to
post on the Daily Mail debate internet site, especially since I thought I should have received an
answer to the e-mail, and I reckoned that something could be wrong since I didn't revieve an
answer, (which I still haven't recieved).
So I'm still waiting for the answer from the duty officer, and since I have addressed some of the
same problems in that e-mail, like in the one I sent you, then I think it might be best if I waited
and heard what the duty officer on the gym have to say about the problems mentioned in the
e-mail from 12/7, before I coment more on your e-mail from 25/7.
Hope that this is alright!
Yours sincerely,
Erik Ribsskog

- Hide quoted text -
On 7/25/07, Southern, Lesley <Lesley.Southern@liverpool.gov.uk> wrote:
Erik
I apologise for not getting back to you earlier only I have been waiting to get the correct information from our Direct Debit Team.
If a member misses a Direct Debit payment for whatever reason the sale is rejected in our system and automatically changed to a cash payment that is then requested over the counter on the member's next visit so it is not included in the following months Direct Debit run.
What happened in your case was that this unpaid sale from January was not changed to a Cash payment and was left on the system as an unpaid Direct Debit (DD) sale.
The Direct Debit collection run that happened in June was told to pick up all due DD payments; therefore this missed payment was included.
Your bank then rejected the second payment and it went back onto the system as an unpaid DD sale again and was not picked up in any rejection report as that only looks for the previous months unpaid DD sales and this one was for January 07.
Then the whole process was repeated again in July, before we stopped the payments and voided all of your unpaid sales , and that is why 2 payments were waiting to come out of your account in July.
All Millennium users should have got July free unfortunately you were not included in this report as you were in arrears on your account by 3 months for March 07, April 07 and May 07 and we unfortunately cannot give a member a free month if they have not made the last 3 months payments.
In respect of the agreement you had with the gym for the outstanding arrears to be paid at a later date, the gym staff did not have the authority to agree to this and I will be looking into who agreed this with you as they did not pass this information on to us, looking at your attendance record you have actually had 26 visits to Lifestyles Millennium free of charge during the months of March, April and May as no Direct Debit payments have been received for these months.
As your bank rejected your second payment in June then no cancellation fee has been paid.
I can assure you that we do not have 2 direct debits set up in your name and that your bank details were only in our system once.
In respect of your claim for a refund, we cannot refund a payment we have not received and we can also not refund a payment to a customer that has outstanding debt on their account.
Your membership is now expired and no more payments will be requested from your account.
I hope this clears up this matter and answers all your queries.
Thanks
Lesley Southern
-----Original Message-----From: Erik Ribsskog [mailto: eribsskog@gmail.com ]
Sent: 24 July 2007 10:01To:
Southern, Lesley
Subject: Fwd: Earlier e-mails

Hi,
I can't see that I have recieved an answer to this e-mail yet, so I'm trying to forward it again.
Hope that this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------From: Erik Ribsskog < eribsskog@gmail.com> Date: Jul 10, 2007 6:18 PMSubject: Re: Earlier e-mails To: "Southern, Lesley" <Lesley.Southern@liverpool.gov.uk>
Hi,
thank you very much for your answer.
I think it was very fine that you had the time to answer me, and I also think that it was very
fine that you have taken off my arrears due to the amount of time/inconvinience I have had
due to this.
But since there were still some things I was wondering about, I thought I could try to send
you an enquiery about this, to try to maybe found out about this.
I've written an explanation below, as comments on your e-mail, since I thought it was easier
to explain/answer this way.
To summarize my questions:
1. Shouldn't the gym have asked me first if they wanted to withdraw an extra payment (that they
had no mandate for) from my account in June?
2. How come that there were still two payment-requests from the gym waiting to be withdrawn
from my account on 27/6, when firstly, the gym only have a mandate to withdraw one monthly
payment from my account. Secondly, I had agreed with the staff at the gym, that I would pay the
arrears when I recieved the swith-bonus from the bank. And thirdly, I had sent Linda Lennon,
Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
statement from the bank, showing that there was a problem with the gym charging me duplicate
payments from my account for the month of June?
3. How come that the gym still wanted to withdraw a (duplicate) payment from my account for the
month of July, when the gym was closed for refurbishment for six weeks from 25/6?
I'm also going to contact the Duty Officer at the gym regarding why the gyms members weren't
informed about the six weeks closure of the gym and more. So it might be that I'll also ask him
about some of the same questions. (Like about why the gym still wanted to charge me even
if they were going to be closed etc.)
I hope you have the time to answer me about this questions, since I thought some of these things
were a bit strange, so it would be nice to be informed about this.
So I hope that you bear over with me if I'm asking many questions!
Thank you very much in advance!
Yours sincerely,
Erik Ribsskog

On 7/3/07, Southern, Lesley < Lesley.Southern@liverpool.gov.uk > wrote:
Erik
Your enquiry regarding your direct debit payments has been passed onto myself for further investigation.
Unfortunately we cannot refund a payment to a member that has outstanding arrears, this is for audit purposes as we are required to provide details of all miscellaneous payments made to our members.
The action we have taken to date is to take your 1 month overpayment as your cancellation fee (which is normally 2 months) and we have taken your arrears off your membership record for the inconvenience caused as a result of the error.
- Regarding the overpayment, it wasn't actually an overpayment, because when the bank saw that it had been a
process error/duplicate payment from the gym, then they transferred the duplicate payment back as a
'interbranch payment' on 6/6.
(Secondly, I think that I shouldn't recieve a cancellation fee, when the gym suddently closes for 6 weeks
for refurbishment. I think that then the gym should have first sent its members a letter about this, put
up a poster at the gym about this, and also not charged its members for the month that they are closed,
but I have to contact the Duty Officer at the gym about something else, so I'll bring this up with him.)
I have checked the Direct Debit report and it seems that the overpayment dates back to a missed January payment which has been allocated to your account on 30 th May. I will need to speak to our Direct Debit team to determine why a payment for January has been included in June's Direct Debit report.
I've been speaking with the staff (including the Manager) at the gym several times about the arrears, and we agreed that I would
pay the arrears later, when I recieved some money I was expecting (a switch-bonus from the bank).
This was agreed with Craig at the gym, when we set up the direct-debit agreement in May.
I spoke with Craig about this on 1/6 as well, since I hadn't recieved the switch-bonus yet, and then I was informed
that the arrear was £70.50, and we agreed that I would pay this when I recieved the money from the bank.
So my point is, that they should have told me first if they wanted to withdraw an extra payment from my account
on 1/6, so that I could have planned this in advance.
Also, this (RBS) bank account was set up in May, so I don't really understand how a missed direct-debit
payment to my old (Barclays) account in Januray, could suddently appear on my RBS-account in June?
It seems a bit strange to me that this could happen, when I also had agreed several times with the staff
at the gym (in the month of March and then monthly), that I would pay the running bills, and that I'd pay the
arrears when I recieved the switch-bonus from RBS.
Also I had been told by the staff at the gym, that there was no hurry at all with the arrears, as long as I
paid the running bills.
- Also the bank told me when I called them in the beginning of June, that the gym wasn't allowed to
withdraw more than one payment a month from my account, since they only had one mandate.
- Also, when I called the gym on 26/6, to ask if they were open on 26/6, (since they were closed for
no apparent reason on 25/6), then I was told that the gym was closed for refurbishment for six weeks.
I then thought that it wasn't right that the gym should charge me for the month of July, when they were
closed. (I also thought they should have informed the members about the six weeks closure). So due
to this, I called my bank (the RBS customer-support line) on 27/6 to cancel the direct-debit.
I was then told that there were still two direct-debits from the gym on my account, both with the same,
reference-number (LIFE 800 1561).
- So I was wondering, how come that there were still two payment-requests from the gym waiting to
be withdrawn on my account on 27/6, when firstly, the gym only have a mandate to withdraw one
monthly payment from my account. Secondly, I had agreed with the staff at the gym, that I would
pay the arrears when I recieved the swith-bonus from the bank, and thirdly, I had sent Linda Lennon,
Administration Manager at the Council an e-mail about this problem on 8/6, with a copy of the
statement from the bank, showing that there was a problem with the gym charging me duplicate
payments from my account?
Your account has now been set to expired and no payment was requested in July.
Well, there were actually two payments requested in July (see above).
I hope this matter is now resolved and you are happy with the outcome.
Lesley Southern
-----Original Message-----From: Lennon, Linda Sent: 03 July 2007 08:41To: Southern, Lesley Subject: FW: Earlier e-mails
From: Erik Ribsskog [mailto: eribsskog@gmail.com] Sent: 28 June 2007 16:36To: Lennon, LindaSubject: Re: Earlier e-mails
Hi Linda,
I found the note now from my phone-call to RBS yesterday.
I spoke with Greg at the RBS telephone customer-support (0845 724 2424).
He said that yesterday it was still two direct-debits from the gym (Liverpool City Council),
each on £23.50.
He said that they both had the reference-number: LIFE 800 1561.
I told him to check to be absolutly sure about the fact that it still was two direct-debits
from the gym on the account.
Since when I called them at the beginning of the month, I was told that the gym only
had one mandate (which is right), and that they therefore only could withdraw one payment
each month.
I was told then that what had happened was a duplicate payment/processing error, so its
a bit strange I think, that it still was two direct-debits registered from the gym onto my
account yesterday.
Ive also managed to find a note about this.
It was Jamie on the same RBS department that told me that the gym only had one mandate
on 8/6.
He also said that it was a processing error from the gym (a duplicate payment), and that the
gym would need to have more than one mandate if they are to collect more than one payment.
Ive agreed with Craig at the end of May, and with the manager and other members of staff, that
I'll continue to pay the monthly payments (£23.50), and then pay the arrear later, (when I recieved
the payment from RBS).
So I think its a bit strange that its two direct debits registered to my account, both in the beginning
of June, and also now at the end of June, when the gym only have one mandate, and I have agreed
with the staff on an arrangement on how to pay the arrear.
But this is probably something that I also could speak with the Duty Officer at the gym about? Or
should I wait untill you have had the chance to have a look a it?
Yours sincerely,
Erik Ribsskog
On 6/25/07, Lennon, Linda < Linda.Lennon@liverpool.gov.uk> wrote:
Hi Erik
I forwarded your email to the Duty Officer at Lifestyles Millennium regarding your complaint please give the centre a call and ask to speak with Richard Little on 0151 233 5414.
With regards to your membership do you still have a problem with it if so then please let me know the details and I will bring it up to date.
Many thanks for your email
Linda Lennon Administration Manager Facility Operations Culture Media & Sport
Office location: 1st Floor Lifestyles Everton Park Great Homer Street Liverpool L5 5PH
Mailing location: Municipal Building Dale Street Liverpool L2 2DH
Tel: 0151 233 6370 e-mail: Linda.Lennon@liverpool.gov.uk " Liverpool, European Capital of Culture 2008"
From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 23 June 2007 14:04 To: Lennon, LindaSubject: Earlier e-mails
Hi,
I'm refering to the emails I sent you the week before last, since I cant
see that I have recieved an answer to them.
Please just tell me if you want me to send the emails again.
Yours sincerely,
Erik Ribsskog
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---------- Forwarded message ---------- From: "Erik Ribsskog" < eribsskog@gmail.com>To: "Lennon, Linda" <Linda.Lennon@liverpool.gov.uk > Date: Fri, 8 Jun 2007 22:58:14 +0100Subject: Fwd: Statement
Hi,
I just got back from the gym, it closed at 9 pm.

I just had to eat a bit and relax a bit after the work-out, or else I would have sent the
email at once.
Because what I'm wondering about with the gym, is:
Is it really right that there should be female washing-staf in the mens wardrobe
at 8.45 pm, when the gym closes at 9pm?
This happened again today, and it has also happened once before.
I used to workout a bit when I lived in Oslo and Sunderland as well, but they never
used to start washing the wardrobe until after the closing hours.
So I think that since the gym is run by the Council, I think that they shouldn't
have the washing-routines that includes female staff starting to wash in the
mens wardrobe as early as 8.45 pm.
I think they should wait until after closing-hours to wash the mens wardrobe,
and that if they have to wash, then they could maybe instead wash the machines
in the gym or something else before the gym is closed.
When I went into the mens wardrobe at 8.45 pm then there was a female washing
staff washing there, about 40 years maybe with dark hair.
I think she was talking with a colleague in there, it was probably the other washing-
woman.
I was working out on the tread-mill by the reception untill a bit before 8.45 pm, and
then I saw the washing-staff walking around in the reception-area at around 8.40 pm.
And one of the washing-staff looked quite young, maybe 16-17 years.
I think it must have been her that the washing-woman with dark hair spoke with in
the mens wardrobe at 8.45.
I don't think there should be that young female washing staff in the mens wardrobe
at 8.45, when the gym closes at 9.00pm.
It has happened once earlier as well that there were female washing staff in the
mens wardrobe at around 8.45, and I just think that this isnt right.
I think that both the staff in the gym and the washing staff should understand by
themselves that the female washing staff shouldnt start to wash in the mens
wardrobe untill after the closing hours at 9 pm, so thats why I havent complained
about this to the staff in the gym or the washing staff.
I think that it should be unecessary for me to tell this to them, I think they should
have understood this by themselves.
And Im not really sure whos in charge there in the evenings eighter.
There has also been other incidents at the gym that I have thought to complain
about, but I havent untill now.
But with the washing-staff in the mens wardrobe again today at 8.45 pm, was
a bit like the final drop, so since Im not really sure whos in charge there in the
evening I thought that I could send you an email about this.
And also since one of the washing women was so young, it makes me a bit
worried about whats going on in the gym, when they put a washing woman/
girl that looked like she was maybe 16 or 17 in the mens wardrobe at 8.45pm,
so therefore I thought I should really just write the email now, because that this
is a bit unacceptable for a gym thats run by the Council.
I know its a bit late to send emails at this hour, but it thought that since I think
that this way of organising the washing-routines in the gym is a bit unaceptable,
I thought that if I sent the email about this right after I got back from the gym,
then there would be less possibilites that eg. someone could say that I must have
mistaken the time etc, since now its just a quite short time since I left the gym,
so I reckoned that its best to send it right away, while I still have the details at
mind so to speak.
So I hope that this is alright!
Sorry that I send the email this late.
Regards,
Erik Ribsskog
---------- Forwarded message ----------From: Erik Ribsskog < eribsskog@gmail.com>Date: Jun 8, 2007 3:45 PM Subject: StatementTo: linda.lennon@liverpool.gov.uk
Hi,
I refer to the phone-call earlier today, and send the statement from
the bank about the duplicate payment with the direct-debit.
Pleare just contact me if there is anything else I should have remembered.
Hope that this is alright!
Regards,
Erik Ribsskog
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Posted by johncons at 12:48 AM BST Post Comment Permalink Share This Post
Thursday, 16 August 2007
E-mail sent from the Council on 13/8.
I didn't get to add this yesterday, it should be linked to from this entry: http://johncons.angelfire.com/blog/index.blog/1286016/correspondence-with-the-local-government-ombudsman-from-158/.

from
"Kneale, Steve"

hide details
Aug 13 (3 days ago)

to
Erik Ribsskog


cc
"Braithwaite, Jolene"


date

Aug 13, 2007 9:41 AM


subject

RE: Lifestyles Liverpool complaint.


Sir,
I am sorry but I am having difficulty understanding exactly what you are asking for. Rather than exchange lengthy e-mails I would suggest discussing over the telephone or meeting when you next use Lifestyles would be most beneficial.
Regards
Steve Kneale Sport & Recreation Service - Facility Operations Business Development Manager
Office location: 1st Floor, Lifestyles Everton Park Great Homer Street Liverpool L5 5PH
Tel: +44 (0)151 233 6362 Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008

From: Erik Ribsskog [mailto:eribsskog@gmail.com] Sent: 10 August 2007 19:56To: Kneale, SteveSubject: Re: Lifestyles Liverpool complaint.
- Show quoted text -
Hi,
thank you very much for your answer.
Like I was writing in the complaint to the ombudsman, I think that the council should maybe
have answered the complaint in public, since I have brought this things up in public myself,
since these are things that concern the other users of the gym, and the people who are paying
tax to the council.
Also, it would have been very fine if it also was explained why I wasn't recieving any answer
from the Duty Officer, and also why it is that it isn't him who is answering the complaint.
Also, I was wondering if my complaint to the Duty Officer isn't being regarded as an official
complaint?
Also I think that all the points in the complaint should have been answered. Even if some of
the points are brought up in another e-mail, I'm explaining about this in the complaint, and
making it clear that I think it would have been fine to hear what the Duty Officer has to say
about this, aswell as hearing what Lesley Southern had to say about this, since I haven't
really been explained what position in the Council he has, and also since all the points
have been mentioned together when I've comented on the complaint in public, so then
I think it would be most apropriate if all the points in the complaint were answered
togheter aswell, even if some of the points also has been brought up in another context.
Also I think it add to the general overviewabilty of the answer, if the original indexing
from the complaint was kept.
I haven't comented on the indiviadual points from the answer here, I think it would be
smartest to sort with the issues above first, and then deal with the individual complaints
later, if you think this would be alright.
Hope that this is alright, and please tell me if there is anything else I need to take into
concern, to get my answer in line with your complaint-procedure.
Yours sincerely,
Erik Ribsskog

On 8/10/07, Kneale, Steve <Steve.Kneale@liverpool.gov.uk> wrote:
Sir,
Please find attached a response to the matters pertaining to Lifestyles Fitness Centres and your recent complaint.
Regards
Steve Kneale Sport & Recreation Service - Facility Operations Business Development Manager
Office location: 1st Floor, Lifestyles Everton Park Great Homer Street Liverpool L5 5PH
Tel: +44 (0)151 233 6362 Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008
______________________________________________________________________ DISCLAIMER:The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author's employer or service provider. This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection______________________________________________________________________


______________________________________________________________________This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection____________________________________________________________________________________________________________________________________________DISCLAIMER:The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection______________________________________________________________________
Update 17/8:
In the e-mail this entry is regarding, there is copied an e-mail which I sent to the Council on 10/8.
In this e-mail, I write: 'Also I think that all the points in the complaint should have been answered. Even if some of the points are brought up in another e-mail, I'm explaining about this in the complaint, and making it clear that I think it would have been fine to hear what the Duty Officer has to say about this, aswell as hearing what Lesley Southern had to say about this, since I haven't really been explained what position in the Council he has, and also since all the points have been mentioned together when I've comented on the complaint in public, so then I think it would be most apropriate if all the points in the complaint were answered togheter aswell, even if some of the points also has been brought up in another context.'.
When I write 'Even if some of the points are brought up in another e-mail', then I'm refering to the e-mail sent to Lesley Southern in the Council on 10/7, and this entry: http://johncons.angelfire.com/blog/index.blog/1286191/email-sent-to-lesley-southern-from-the-council-on-317/ contains correspondence which is about these three points, which are mentioned both in the e-mail to Lesley Southern on 10/7 and the Duty Officer in the gym on 12/7.

Posted by johncons at 5:15 PM BST Updated: Friday, 17 August 2007 1:30 AM BST Post Comment Permalink Share This Post
GMTChanged the time-setting to GMT.
Posted by johncons at 5:13 PM BST Post Comment Permalink Share This Post
E-mail sent from the Council on 10/8.

from
"Kneale, Steve"

hide details
Aug 10 (6 days ago)

to
eribsskog@gmail.com


date

Aug 10, 2007 5:33 PM


subject

Lifestyles Liverpool complaint.


Sir,
Please find attached a response to the matters pertaining to Lifestyles Fitness Centres and your recent complaint.
Regards
Steve Kneale Sport & Recreation Service - Facility Operations Business Development Manager
Office location: 1st Floor, Lifestyles Everton Park Great Homer Street Liverpool L5 5PH
Tel: +44 (0)151 233 6362 Fax: +44 (0) 151 233 6300
Web: http://www.liverpool.gov.uk/lifestyles
Liverpool - European Capital of Culture 2008
______________________________________________________________________DISCLAIMER:The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). If you have received it in error please contact the sender immediately by returning the e-mail or by telephoning a number contained in the body of the e-mail then and please delete the e-mail without disclosing its contents elsewhere. No responsibility is accepted for loss or damage arising from viruses or changes made to this message after it was sent. The views contained in this email are those of the author and not necessarily those of the author’s employer or service provider.This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection______________________________________________________________________



Ribsskog various Millennium 9-8-07.doc27K View as HTML Open as a Google document Download
10th August 2007 Enquiries: Steve Kneale
Direct Line: 0151 233 6362
Our ref. SK 10Au 07
Mr. E. Ribsskog
via e-mail.
eribsskog@gmail.com
Dear Eric,

Thank you for sending us your comments dated 6th August 2007, that have fed into our ‘Have Your Say’ customer feedback system.
Your communication raises a number of issues, some of which I understand have resulted in responses. However, if any of your previous communications have not been satisfactorily resolved or even responded to then please accept my sincere apologies. I will however try to address your concerns below.
1. With regard your direct debit subscription to Lifestyles. I am aware of some problems you encountered. In November 2006 we installed a new It system into the Lifestyles centres that did result in a number of problems with collections. These are now resolved and I understand your account is in balance, as advised via e-mail dated 3rd July 2007.
2. Within the Lifestyles Millennium we strive to provide a high quality service. We do employ cleaners who should not have entered the male changing areas when persons were present and we have changed the cleaning regime to stop this happening in future. Cleaning staff, together with the fitness instructors are required to clean all areas including the fitness equipment but not interfere with member’s enjoyment of using the centre.
3. Lifestyles Millennium has been closed since 25th June and will re-open on Monday 13th August 2007 to allow essential repairs in the shower areas. Messages were put on the Wellness system and notices displayed in the facility for 2 weeks prior to closure in accordance with our customer charter. We have informed Liverpool Direct of updates and tried to keep the internet updated as we received feedback from contractors with regards the re-opening date.
4. Members who used Lifestyles Millennium were reimbursed due to its closure and were informed in writing to their home address.
5. All staff are expected to wear identity badges at all times. Although this does not denote their designation nor authority. Members should be encouraged to report any incidents to any member of staff who will attempt to resolve the matter or report it to a senior colleague. If you have any further cause to report a matter at our facilities I would ask you ask to speak with the duty manager. If you feel this is inappropriate at the time, please can you contact me directly, ideally by telephone to discuss at the earliest opportunity.

I wish to thank you again for your valued feedback.
If you remain dissatisfied with the response to your complaint, please contact me either via e-mail, telephone or in writing, where the matter can be escalated to a further stage.
Yours faithfully
Steve Kneale
Business Development Manager
Sport & Recreation Service
steve.kneale@liverpool.gov.uk

Posted by johncons at 5:18 AM BST Post Comment Permalink Share This Post
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