Your complaint against Liverpool Central CAB
18 February 2008
23:59
Subject
Your complaint against Liverpool Central CAB
From
Follows, Saffron
To
eribsskog@gmail.com
Sent
18 February 2008 12:56
Dear Mr Ribsskog,
I write to confirm that we have now received the file related to your case/complaint from the bureau. We will now carry out a 3rd stage review of your complaint. This review is carried out under the direction of our Chief Executive, David Harker, and will focus on the way your complaint was handled at local level.
The procedure requires that we provide a full response within 20 working days of receipt of your file from the bureau; as such Mr Harker will be in a position to send you a full response on or before March 14th. If there is likely to be any delay in this process I will keep you informed via email.
Yours sincerely,
Saffron Follows
Complaints & Advice Policy Officer
Citizens Advice
please consider the environment - do you really need to print this email?
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I'm wondering if this e-mail, is some sort of answer to this e-mail:
http://johncons-mirror.blogspot.com/2008/02/e-mail-to-cab-142.html
I have to look at it a bit more.
I think it's a bit strange that the Complaint Officer is involved, when I've complained about her not answering my corresponance, regarding the same complaint-case, from before.
But I'll have to look more at this later, when I have more time.