onsdag 6. februar 2008

Letter sent BBC, 6/2.

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool 6. February 2008

L2 2AE




British Broadcasting Corporation

Broadcasting House

Portland Place

London

W1 1AA




COMPLAINT


I've been having some problems with postings on the BBC message-board, being removed

for no obvious, to me at least, reason.


Then, I've been trying to write to the Moderators, to try to get them to explain to me, what

it is in particular, that is wrong with the message-board postings.


But I haven't managed to recieve any answer to this e-mails.


So I think I have to try to complain about this.


The e-mails in question, are three e-mails I sent to england.moderators@bbc.co.uk, last

automn.


When I didn't recieve any answer to the mentioned e-mails, then I also tryed to send

reminders about this, on 28/8, 26/10 and 6/11, of last, for the respective e-mails.


But I still didn't recieve any answer to eighter the original e-mails, or the reminders.


So I tried to send a complaint about this, to info@bbc.co.uk, on 6/11, and then a

reminder, on 23/11, but I didn't recieve any answer to any of these e-mails.


Then I tried to call the BBC customer support, on 0870 010 0222, on 3/1, and then

I got adviced, to send a web-mail, from the BBC website, since the BBC customer

service representative, thought that it was more likely to get an answer, if one

used the webmail-function, to send a complaint on the moderators, than if one

used the e-mail address, that I had been using, thats info@bbc.co.uk.


So I sent a web-mail, from the URL: http://bbc.co.uk/feedback, on 3/1, but I

haven't recieved any answer to this web-mail yet, so I thought I should maybe

try to send a letter.


I'm enclosing copies of the mentioned e-mails, and I'm also going to enclose screen-shots,

taken of the web-mail message, which I sent from the http://bbc.co.uk/feedpack URL, on 3/1.


So I hope you have the chance to have a look at this, and thank you very much in advance

for your help!


Yours sincerely,




Erik Ribsskog