14 March 2008
21:16
Subject Fwd: Complaint against Liverpool Central CAB.
From Erik Ribsskog
To david.harker@citizensadvice.org.uk
Sent 14 March 2008 21:17
Attachments
Hi,
I forgot to add the enclosure.
So I'm sending it with this e-mail.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Mar 14, 2008 9:14 PM
Subject: Complaint against Liverpool Central CAB.
To: david.harker@citizensadvice.org.uk
Hi,
thank you very much, for your letter, which I recieved in an e-mail today.
You write that I have the chance to get someone outside of the CAB, to
have at the complaint if I wanted.
I think this sound smart, since there are a few points, that I'm still wondering
about.
First I wanted to explain why I sent a lenghty complaint, to the Complaints
Officer, last year.
It was because the Police, told me to go to the CAB, since they couldn't help
me with what seemed to be organised criminal activity at work.
Since it had to do with work, the Police said, then I had to go to the CAB.
So I wanted to explain to the CAB, what had been going on at work, in case
the Police were trying to fool me, with telling me to go to the CAB.
Since I thought this sounded a bit strange.
Also, you write that I had some problems with the environment at the CAB.
But I brought this up, since it seemed to me, that this must have been part
of some plot.
Because, first there was a 12-13 y.o. girl, standing outside the CAB office,
in the State House, which is an office building.
Then someone buzzed me in, I had to ask twice.
Then they let me sit in the dark, for about ten minutes.
Then a CAB-representative, that looked very like he was gay, held the meeting
there in the dark.
And the solicitor had canceled.
I think I should have been set up for a new solicitors-meeting.
Then, at the end of the meeting, the CAB-representative, turned on the lights.
Then the woman working there, in her fifties, placed herself in the reception,
scanning my face, as I walked out of the office.
And none of them were out for lunch.
This seemed like a set-up to me.
When I left the State Building, the receptionist there, didn't look at me, or
answer my salute.
He looked outside, on Dale St.
And he was red in his face.
I was almost run over by a lorry, or trailer, if I remember correctly.
And then the CAB-representative lied, in the answer to the complaint.
He said he had turned on the lights, at the beginning of the meeting.
But he didn't.
This is also shown by that he read me the fax-number to the company, and not
the telephone-number. (Like he appologised for).
I think this supports my version, that the meeing was held in the dark.
That it was so dark, that he read the fax-number, instead of the phone-
number from the list.
And I think they should have turned the lights on there, when I arrived.
At 1.30 pm. 5/4/07 (The day before Good Friday).
(I have a scanned copy of the CAB appointment-notice, that I will enclose with this e-mail).
I was a bit late, since I was writing some documents, to bring to the meeting.
So I was at the CAB, at around 1.35 pm.
Then I was left sitting waiting, til untill 1.45 pm.
And the meeting started, and I guess the lights were turned on, something like 1.55 pm.
So I think it's strange, that they have lunch till 1.55 pm, in an office building.
If they work 8 to 5, then I think it's strange, that they have lunch at 1 pm.
Because I think most offices like this, have lunch at 12 am.
And also, if they have lunch from 12 am, untill 1.55 pm, I think this is to long lunch-break.
So I'm worried about what they might be doing there in the lunch-break.
I think they should turn on the lights, when citizens enter their offices.
And not twenty minutes later.
But I suspect, that this was to do with a plot.
To check if I reacted on the girl they had placed outside, or on the homosexual
CAB-representative, that held the meeting in the dark.
Due to the way the woman working there scanned my face, when I went out.
She was just standing there, and 'scanning' my face, when I went out, in a
totally strange way.
Like it was some kind of psycho movie.
So I think, that one should be able to go to the CAB, without being set up in
a plot like that.
Thats my main complaint.
And I don't want to go back there now.
And also, that your automated message was sent so late.
Like you write:
'You also supplied copies of e-mails sent to me on August 3rd and August 16th and
my automatically generated 'out of office' reply dated August 22nd.'.
Shouldn't this have been reflected on?
Why was the automatically generated 'out of office' reply sent on 22/8?
When the e-mail it was answering was sent on 16/8?
Why wasn't this explained about?
What was the automated reply doing in the mean-time?
Shouldn't the automated reply have been sent to me on 16/8?
What happened between 16/8 and 22/8 with the automated message?
Was it a manual 'automated' message?
In that case, it shouldn't be called 'automated'.
This is very strange I think.
And I think it should have been explained about.
In case some mafia-people have been sending phoney automated, or
'automated' replies, in your name, when you were on holiday.
At least I think this should have been explained and investigated.
Because automated replies don't behave like this.
And the Liverpool Central CAB, have written their old e-mail address,
on their website.
So they have an e-mail address, that isn't working, on their web-site.
Then people can't just send e-mails, to complain, they have to call,
and speak with the ones they are complaining about.
So I this also should have been brought up in your letter.
But thank you very much anyway, for you letter!
But I must also point out, that I think the very serious problems that
I mention in this e-mail, should be looked upon, and dealt with.
So I hope you have the chance, to have someone outside of the CAB,
to have a look at this, like you mention in your letter!
Hope this is alright!
Yours sincerely,
Erik Ribsskog