mandag 19. mai 2008

E-mails to the Financial Ombudsman, 19/5/08.




Google Mail - Complaint Barclays










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Complaint Barclays











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:02 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk






Hi,

 

I spoke with you collegue Steven, at the Financial Ombudsman, on 0845 080 1800 today.

 

He said that the e-mails I sent you on 3/4, had been 'lost', or 'lost in the post', or something like that.


I explained, that I didn't mean to be inpolite, but that I thought this sounded a bit strange, that the e-mails

would just end up being lost, in a way like that.

 

But we agreed, that I would try to send the e-mails again today anyway.


So I'm sending them again now.

 

Hope this is alright!
 

Yours sincerely,

 

Erik Ribsskog
 


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:07 PM

Subject: Complaint Barclays
To: "Crawshaw, Katherine" <katherine.crawshaw@financial-ombudsman.org.uk>

 

Hi,

 

I'm refering to my e-mail from 8/2, where I explained that I needed some time to send

you the Barclays complaint.

 

I've been having a lot to do, but I'm going to send you copy of the e-mails from my

correspondence with Barclays regarding the complaints.

 

Then I'll update you later with scanned copies of the notes.

 

Hope this is alright!

 

Yours sincerely,


Erik Ribsskog












Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:03 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:09 PM

Subject: Fwd: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk




---------- Forwarded message ----------
From: customer.relations@barclays.co.uk <customer.relations@barclays.co.uk>

Date: Dec 7, 2007 2:57 PM
Subject: RE:Regarding complaint. [#953557]
To: eribsskog@gmail.com



Acknowledgement of your complaint of 07/12/07

Dear Mr Ribsskog


Thank you for taking the time and trouble to let us know of your disappointment on this subject.

For us to be able to progress with your complaint could you please contact us again providing us with the following information:




Your full postal address, as held on our records and your Barclays sorting code number.



As soon as this information is received your complaint will be forwarded to the relevant area for investigation.


For security reasons, we are obliged to respond to your complaint in writing.

We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.

Please quote this unique tracking number when you contact us - [953557]


Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html



Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc









This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.












Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:03 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:09 PM

Subject: Fwd: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk




---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Dec 7, 2007 3:52 PM
Subject: Re: Regarding complaint. [#953557]
To: "customer.relations@barclays.co.uk" <customer.relations@barclays.co.uk>



Hi,

 

thanks for your reply!

 

My address should be:

 

PO Box 1250

Flat 3

5 Leather Lane

Liverpool

L2 2AE

 

(You could just remover the line with the PO Box if you want, since it's not in use any longer).

 

And my sort-code should be:

 

20-51-01

 

Thanks again!

 

Yours sincerely,

 

Erik Ribsskog


 



 

On 12/7/07, customer.relations@barclays.co.uk <customer.relations@barclays.co.uk > wrote:

Acknowledgement of your complaint of 07/12/07

Dear Mr Ribsskog


Thank you for taking the time and trouble to let us know of your disappointment on this subject.


For us to be able to progress with your complaint could you please contact us again providing us with the following information:



Your full postal address, as held on our records and your Barclays sorting code number.




As soon as this information is received your complaint will be forwarded to the relevant area for investigation.

For security reasons, we are obliged to respond to your complaint in writing.

We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.


Please quote this unique tracking number when you contact us - [953557]

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html



Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc









This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.













Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:05 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:09 PM

Subject: Fwd: Re: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk



---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>


Date: Dec 8, 2007 11:17 AM
Subject: Re: Re: Regarding complaint. [#953557]
To: "customer.relations@barclays.co.uk" <customer.relations@barclays.co.uk>




Hi,

 

In my e-mail to you, I was asking to escalate a complaints issue to Customer Relations Team Management-level.

 

I'm not sure if it is this that you have acctually done.


So I would think it would be very fine if you could please explain this do me.

 

And also if you have the possibility to sign with a signature, just for the case of future referencing, then that would

be very fine!

 

Thank you very much for your help in advance!

 

Yours sincerely,


Erik Ribsskog

 


On 12/8/07, customer.relations@barclays.co.uk <customer.relations@barclays.co.uk > wrote:

Acknowledgement of your complaint of 7th December 07

Dear Mr Ribsskog,
Thank you for your email providing us with the further information we need to begin investigating your complaint.


Your complaint has now been forwarded to a Customer Relations Manager who will respond to you within the next five bank working days. Please note that for security reasons they will respond to you in writing rather than email.


We want to reassure you that we are dealing with your complaint as quickly as possible and will investigate all aspects fully.

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html


Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc.


-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter.  Thank you.








This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.













Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:05 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:10 PM

Subject: Fwd: Re: Re: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk




---------- Forwarded message ----------
From: customer.relations@barclays.co.uk <customer.relations@barclays.co.uk>

Date: Dec 8, 2007 1:40 PM
Subject: RE:Re: Re: Regarding complaint. [#953557]
To: eribsskog@gmail.com



Thank you for your email.

Your Complaint has been escalated to Customer Relations Complaints on the 7th December.



Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc


-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter.  Thank you.







This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.












Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:05 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:10 PM

Subject: Fwd: Re: Re: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk



---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>


Date: Dec 8, 2007 4:00 PM
Subject: Re: Re: Re: Regarding complaint. [#953557]
To: "customer.relations@barclays.co.uk" <customer.relations@barclays.co.uk>




Hi,

 

thank you very much for you answer!

 

I'm sorry I haven't lived that long in Britain yet.


Does this mean that my enquiery is going to be sent directly to a Customer Relations Team Manager?

 

Thank you very much for your answer in advance!


Yours sincerely,


Erik Ribsskog

 

On 12/8/07, customer.relations@barclays.co.uk <customer.relations@barclays.co.uk > wrote:


Thank you for your email.

Your Complaint has been escalated to Customer Relations Complaints on the 7th December.




Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc

-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter.  Thank you.








This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.













Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:06 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:10 PM

Subject: Fwd: Re: Re: Re: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk




---------- Forwarded message ----------
From: customer.relations@barclays.co.uk <customer.relations@barclays.co.uk>

Date: Dec 10, 2007 10:23 AM
Subject: RE:Re: Re: Re: Regarding complaint. [#953557]
To: eribsskog@gmail.com



Thank you for your email.

Your e mail has been sent to a Customer Relations Manager, who will contact you in due course.

If you wish to ring them for an update the number to call is -
Telephone: 0800 282 390 (UK-only free call) or 0113 389 8065 (+44 113 389 8065 from abroad).



Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc

-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter.  Thank you.








This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.












Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:06 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:11 PM

Subject: Fwd: Re: Re: Re: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk



---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>


Date: Dec 10, 2007 11:18 AM
Subject: Re: Re: Re: Re: Regarding complaint. [#953557]
To: "customer.relations@barclays.co.uk" <customer.relations@barclays.co.uk>




Hi,

 

thank you very much much for your update!

 

How should I go forward, if I was wondering why my email wasn't set directly to

a Customer Relations Team Manager, like I was asking for?

 

Thank you very much for your help in advance!

 

Yours sincerely,


Erik Ribsskog

 


On 12/10/07, customer.relations@barclays.co.uk < customer.relations@barclays.co.uk> wrote:

Thank you for your email.

Your e mail has been sent to a Customer Relations Manager, who will contact you in due course.


If you wish to ring them for an update the number to call is -
Telephone: 0800 282 390 (UK-only free call) or 0113 389 8065 (+44 113 389 8065 from abroad).


Yours sincerely

Internet Care Team
For and on behalf of

Barclays Bank plc

-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter.  Thank you.







This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.













Google Mail - RE:Regarding complaint. [#953557]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Regarding complaint. [#953557]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:07 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:11 PM

Subject: Fwd: Re: Re: Re: Re: Regarding complaint. [#953557]
To: katherine.crawshaw@financial-ombudsman.org.uk




---------- Forwarded message ----------
From: customer.relations@barclays.co.uk <customer.relations@barclays.co.uk>

Date: Dec 10, 2007 12:54 PM
Subject: RE:Re: Re: Re: Re: Regarding complaint. [#953557]
To: eribsskog@gmail.com



Thank you for your email.

All complaints are sent to the Head Office Customer Relations department, where a Customer Relations Manager is allocated to each complaint. This person will write to you, quoting their name and contact details.


If you wish to ring them for an update the number to call is -
Telephone: 0800 282 390 (UK-only free call) or 0113 389 8065 (+44 113 389 8065 from abroad).


Yours sincerely

Internet Care Team
For and on behalf of

Barclays Bank plc

-----------------
Tracking Number: [953557]
Please quote this unique tracking number for your email in any future emails regarding this matter.  Thank you.







This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.












Google Mail - RE:Ref.: 1004 GHKT [#939869]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Ref.: 1004 GHKT [#939869]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:07 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:12 PM

Subject: Fwd: Ref.: 1004 GHKT [#939869]
To: katherine.crawshaw@financial-ombudsman.org.uk



---------- Forwarded message ----------

From: customer.relations@barclays.co.uk <customer.relations@barclays.co.uk>

Date: Nov 6, 2007 9:48 AM
Subject: RE:Ref.: 1004 GHKT [#939869]
To: eribsskog@gmail.com




Acknowledgement of your complaint of 6th Nov 2007

Dear Erik Ribsskog

Thank you for taking the time and trouble to let us know of your disappointment on this subject. We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.



Your complaint has been forwarded to a Customer Relations Manager who will respond to you within the next five bank working days. Please note that for security reasons they will respond to you in writing rather than email.


We want to reassure you that we are dealing with your complaint as quickly as possible and will investigate all aspects fully.

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html


Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc.

----------------
Tracking Number: [939869]

Please quote this unique tracking number for your email in any future emails regarding this matter. Thank you.









This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


Any opinion or other information in this e-mail or its attachments that does not relate to the business of the Barclays Group is personal to the sender and is not given or endorsed by the Barclays Group.

Barclays Bank PLC.Registered in England and Wales (registered no. 1026167).

Registered Office: 1 Churchill Place, London, E14 5HP, United Kingdom.

Barclays Bank PLC is authorised and regulated by the Financial Services Authority.












Google Mail - RE:Ref.: 1004 GHKT [#939869]










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




RE:Ref.: 1004 GHKT [#939869]











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:07 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:12 PM

Subject: Fwd: Ref.: 1004 GHKT [#939869]
To: katherine.crawshaw@financial-ombudsman.org.uk



---------- Forwarded message ----------

From: customer.relations@barclays.co.uk <customer.relations@barclays.co.uk>

Date: Nov 6, 2007 9:48 AM
Subject: RE:Ref.: 1004 GHKT [#939869]
To: eribsskog@gmail.com




Acknowledgement of your complaint of 6th Nov 2007

Dear Erik Ribsskog

Thank you for taking the time and trouble to let us know of your disappointment on this subject. We value your feedback and are sorry that you have experienced dissatisfaction on this occasion.



Your complaint has been forwarded to a Customer Relations Manager who will respond to you within the next five bank working days. Please note that for security reasons they will respond to you in writing rather than email.


We want to reassure you that we are dealing with your complaint as quickly as possible and will investigate all aspects fully.

Please see our website for further information on how we deal with complaints, http://www.barclays.co.uk/contact_us/leaflet.html


Yours sincerely

Internet Care Team
For and on behalf of
Barclays Bank plc.

----------------
Tracking Number: [939869]

Please quote this unique tracking number for your email in any future emails regarding this matter. Thank you.









This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.


Internet communications are not guaranteed to be secure or virus-free.
The Barclays Group does not accept responsibility for any loss arising from unauthorised access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. Replies to this e-mail may be monitored by the Barclays Group for operational or business reasons.


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Google Mail - Regarding complaint.










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Regarding complaint.











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:07 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:12 PM

Subject: Fwd: Regarding complaint.
To: katherine.crawshaw@financial-ombudsman.org.uk




---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>

Date: Dec 7, 2007 3:28 PM
Subject: Regarding complaint.
To: customer.relations@barclays.co.uk



Hi,

 

I was just wondering if it would please be possible for someone at Customer Relations Team Management-level,

to contact me back regarding a complaint?

 

Thanks in advance for the reply!

 

Yours sincerely,

 

Erik Ribsskog












Google Mail - Complaint










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Complaint











Erik Ribsskog
<eribsskog@gmail.com>



Mon, May 19, 2008 at 1:09 PM




To:
katherine.crawshaw@financial-ombudsman.org.uk








---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Apr 3, 2008 3:14 PM

Subject: Fwd: Complaint
To: katherine.crawshaw@financial-ombudsman.org.uk



---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Oct 25, 2007 5:43 AM
Subject: Complaint
To: customer.relations@barclays.co.uk




Hi,

 

I would please like to complain about your representative Mr. Hall, acting inpolite

against me, while I was in your branch in Lord St. in Liverpool, yesterday.

 

It was at around 5.50 pm, yesterday.

 

I've been busy with other work, so I havn't got to send the e-mail before now.

 

I was in the bank to transfer some money to a Norwegian company.

 

And I had brought with me an old copy of an 'Barclays International Payment' form.

 

To use this to copy the company's IBAN-number and other details from.

 

First I asked polite for a new form, and the representative, Mr. Hall, acted like he didn't want

to give me the form.

 

And just 'acted stupid' so to speak, I had to ask several times, to get the form.

 

Then, when I had finished filling out the form, I returned to where the representative was placed.

 

And then the representative, Mr. Hall, started mocking my signature.

 

The representative also started whispering with one of his collegues or managers, a group of

people appeared behind the representative.

 

And then, while the representative was serving me, he started to whisper, it seemed to me

it must have been something related to me, to a college or manager, a woman her fourties

I think she must have been. I think she had blond hair, but I'm not 100% certain on that.

 

And this seemed very impolite to me, because it seemed to me that it was me he was

whispering about.


And the representative also acted very akward, like he repeatedly said that I would be charged

£20, ignoring what I said.

 

I said the beneficary will be charged for the transfer right.

 

Like I had crossed for, on the form.

 

And the representative just continued repeating the same sentence several time, as though

I hadn't said anything at all.

 

Even if the representative seemed very focused, so not particulary tired or anything like that.

 

So I thought this behavour was so strange that it seemed like it was due to me as a person,

that the representative acted so awkward, and didn't take any regards to what I was saying,

that the beneficary would be charged the £20 charge.

 

(I really thoght that it was £25, but maybe I remember wrong, I have quite a few things on my

mind).


After the representative kept ignoring me, and just countinued saying that I would be charged

£20.

 

He said it like I would be charged £20 on top of the £60 that I was transfering.

 

But I had crossed of on the form for the beneficary to pay for the charge, so that it would be

deducted from the £60.

 

Like I've always done, I used to transfer money to Norway quite often from your old Water St.

branch, and there they where always acting very polite and correct.

 

And it should be clear to the representative that I had transfered money abroad from before,

since I showed the representative the copy of the old form, and asked the representative,

if I could please get a new form.

 

(This was when I had just entered into the bank).

 

And the representative pretended to not understand, so I had to ask again and make it clear

to the representative that I wanted to transfer some money abroad.

 

So it was very strange experience, I think it should have been enough to show the representative

the copy of the old form, and ask if I could please have a new form.

 

But that was not enough.

 

I had to refrase the question, and I had to point of the fact that I wanted to transfer some money

abroad, before the representative was willing to give me a new form.

 

And went I went back, after finishing filling out the new form, then the representative was mocking

my signature, was whispering about me to one of his collegues or managers.

 

He repeatedly said, at least three times, that I would be charged £20.

 

Even if it said on the form that the beneficary would pay the charge.

 

When the representative was ready repeat the sentence about me having to pay a £20 charge, for

the forth time.

 

Then I had to interupt the representative, and ask the representative, if they had changed their rules

(for transfereing money abroad).

 

The representative answered that you hadn't changed the rules.

 

I think this kind of behaviour was totaly out of line, and I have to say very rediculus.

 

Because why on earth would he bring up the issue of me having to pay a £20 charge, so many times.

 

When he must have been aware of that I knew the process of transfering money abroad from before,

since I brought with me a copy of the old form.

 

And it also said on the form I gave the representative, that the beneficary would pay the charge.

 

So that the representative, who seemed awake and aware, starts saying that I have to pay a

£20 charge, three or four times, for no seemingly logical reason, seemed a bit sureal to me.

 

And I also thought that it was very impolite of the representative to mock my signature.

 

And also I though it was impolite that he didn't want to give me a new form when I asked for one,

but for some reason, I had to ask twice for a form, before he was willing to give me one.

 

So I thought this behaviour from the representative was harassing.

 

So I wanted to report this, as soon as I left the bank I thought of this.


But I've also been calling your credit-file department, not long ago, I'll try to call them back

tomorrow, because I haven't heard from them yet.

 

I called them regarding that the bank wouldn't give me a £30 overdraft for food and electricity,

about two or three weeks ago.

 

I thought that there must have been some wrong information registered on me on my Barclays

credit-file.


Because I have checked it with the Credit Expert company, and theres nothing wrong at all

with my credit file with them, or with my credit history.

 

And I haven't overdrawn my Barclays account, and I have had a regular cash-flow on my

Barclays cashcard and current account for more than two years now.

 

From regular full-time employement.


And I've from students who get large overdrafts, but I was unable to get a £30 for food and

electricity, so I've followed the advice I was given from the Credit Expert company, on

getting and keeping a high credit-score, so I can't really understand what this is about.

 

So due to this investigation, which I havn't got a reply from yet, I though that I maybe shouln't

write a complaint about your representative Mr. Hall at first (I saw the name on the name-sign,

and imeadeatly wrote it down on the copy of the international payment form).

 

So I decided not to complain at first.


But when I now, about an hour ago, thought about the episode again, I though the episode

was so surreal and strange, that I decieded that I send a complaint anyway, and then

explain in the complaint that there was an investigation going on regarding my Barclays

credit-file, and that these two complaints are seperate incidents.

 

I've also been having some problems with an organised crime case in Norway and Britain,

and I haven't been given any help from the police regarding this.

 

Since your representatives are acting so strange (I thought they acted strange the last time

I was in the bank to transfer money abroad as well, even if I can't remember the details

exactly, at least not at the moment).

 

And also since it hasn't been possible for me, for no understandable reason, to get any

overdraft or loan at all, even if I've been in economical hardship, and I've had a job, and

a perfect credit-score.

 

And no overdrafts or other problems.

 

Due to these strange circomstances, and the lack of Goverment help, both in Norway

and Britain, (which I've even contacted Amnesty International about, although they for

some reason didn't want to help with the issues surrounding lack of respect from

government in connection with peoples rights).

 

So due to these strange cicomstances, I was wondering if you was instructed in any

way, from the police or other government oragnisations, not to give me a loan or

overdraft.

 

And also to use my regular visits to the bank to transfer money, to spy on me, and

ask strange questions for the police/other government institutions?

 

Because it seem a bit to me like the police and government institutions, are using

me as a living target or something like that, since I've been having some problems

with being followed by mafia, (like I've overheard people saying about me in Norway).

 

And I've also been having problems in connection with working in a company in

Liverpool, in which there were organised crime going on, and abouth which,

the Norwegian embassy in London, explained to me that they didn't want to

help the Scandinavians working there, because, like they said, they didn't

want to help people who where cooperating with criminals.


Even if it seemed just like a normal company. Situated in the famous Cunard

Building, and with strict office-wear dress-code. And with the work-task being

activating Windows and other programs over the phone for Scandinavian

customers on behalf of Microsoft.

 

(Just to explain).

 

So if it is the case, that the police or other government organisations, are instructing

you, not to give me a loan or an overdraft, then I would like to remind you that

this isn't legal.

 

People have rights, and the Police have no more right to deny me a loan, than

I have to deny the Police to get a loan.

 

I will take these issues further, because I think I'm being harassed in regards

to both these complaints.

 

And I don't really think that the bank have the right to harass me, when it

comes to not giving me a loan, even if the police tells the bank to do this.


Because I can't see that the police have the right to do that.

 

And I'd like to add now, when I'm writing this anyway, that I'm going to take

these issues as far as find to be needed, if I find that this is like I suspect,

and if I get the oppertunity.

 

I just thought that I'd add that, while I was writing, so that there wouldn't be

any misunderstandings surrouding this.

 

I hope that this is alright!

 

Yours sincerely,

 

Erik Ribsskog