Dear Mr Ribsskog
Thank you for your reply to our email from 27 August 2008.
We learned with regret that the contents of our writing did not find your consent.
Let us enlighten anew that the occurrence itself and the reasons for the respective proceeding is no longer replicable at this point of time.
Certainly, as a travelling guest you can expect to receive required forms regarding the entry into the country of destination on board your flight and we wish to affirm that these documents are usually distributed by our staff. Nonetheless, please understand that we regard it as the passenger's own responsibility to personally see that he is informed about requisite travel related documents and does have those on hand when travel commences. We once again ask you for your appreciation of our standpoint in this matter.
Dear Mr Ribsskog, we anyhow thank you for directing our attention to this important issue because it will help to ascertain a smooth travel for our guests.
We truly remain committed to maintaining your trust and confidence in our services and would be pleased if you regard us as a reliable partner in future.
Yours sincerely
Petra Zimdars
Deutsche Lufthansa AG
Customer Relations
33322 Gütersloh
Fax: 01805/838005
Sitz der Gesellschaft/Corporate Headquarters:
Deutsche Lufthansa Aktiengesellschaft, Köln
Registereintragung/Registration:
Amtsgericht Köln HR B 2168
Vorsitzender des Aufsichtsrats/
Chairman of the Supervisory Board:
Dipl.-Ing. Dr.-Ing. E.h. Jürgen Weber
Vorstand/Executive Board:
Wolfgang Mayrhuber (Vorsitzender/Chairman)
Stephan Gemkow
Stefan Lauer
