This team leader training sounds pretty cowboyish. No management theory would advocate this kind of behaviour. It is bullying and illegal.
(posted by hywel)
I'm a team leader in a call centre down south. If I treated my crew like that they'd be gone within minutes. I'll carry on treating the like normal people, works wonders
(posted by Devon_Dumpling)
Ulovlige ledelsesmetoder, (mobbing som ledelsesmetode), på Microsoft-aktiveringa, med andre ord:
http://www.scribd.com/doc/4744613/Thread-About-the-Use-of-Negative-Reinforcement-as-a-Management-Method-at-Arvato-Services-Liverpool