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| Reply from BT |
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| Discussion Thread |
| Response (Vivek Chaudhari) | 04/11/2009 04:49 AM |
Dear Mr.Ribsskog,
I am extremely sorry to learn about the unpleasant experience you recently had while trying to contact BT's directory enquiry service.
I can assure you that this can just be an isolated case wherein, the advisor was not friendly and rude. I thank you once again for taking out a few moments of you valuable time to provide us with this feedback. It is welcome and will also help us in providing specific inputs to the concerned advisors. I have also forwarded this case for investigation to the training department so that such cases can be completely eliminated and every effort made to make services more customer friendly.
If you have any further queries please do not hesitate to contact me at this e-mail address
quoting your BT customer details (BT customer account number and telephone number) and I will be happy to assist you.
We value your association with us.
Thank you for contacting BT.
Yours Sincerely,
Vivek Choudhri
eContact Customer Service
Ref : 090409-000852 |
| Customer (Erik Ribsskog) | 04/09/2009 01:56 AM |
Hi,
I called the BT number enquieries for abroad just now, on 118 505, and the woman there was very inpolite and had a very unpleasant tone, I think.
I asked for the number, to an Icelandic woman, who contacted me, with a friend request, on Facebook.
And the BT-woman was agressive, I think, with a very unpleasant tone, so that I'll think twice before I'll call that number again.
So I wanted to complain about this, since most often, the people I speak to at BT are very polite.
Yours sincerely,
Erik Ribsskog |
| Auto-response | 04/09/2009 01:56 AM |
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| Question Reference No090409-000852 |
| Date Created: | 04/09/2009 01:56 AM |
| Last Updated: | 04/11/2009 04:49 AM |
| Status: | Closed |
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| Firewall: | No |
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| Contact Preference: | Email |
| SmartAssist Enabled: | No |
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This electronic message contains information from British Telecommunications plc, which may be privileged or confidential. The information is intended for use only by the individual(s) or entity
named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this
electronic message in error, please notify me by telephone or email (to the number or email address above) immediately.
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
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