Hi,
ok, I didn't understand that it was a system-error, I wasn't informed
of this, I was told that
it took a lot of time to get the form, where as on the second time,
when I came to get the
form, then I got it at once.
But, I guess this is just my fault then, that I misunderstood.
It's a bit much strange things that happens, with the landlord and at
my previous work, and
at the Lifestyles gym etc., so I've probably started imaginating
problems that happens,
Sorry about this!
Yours sincerely,
Erik Ribsskog
On Fri, May 29, 2009 at 4:39 PM, Lindsey Evans-Brown
<lindsey.evans-brown@liverpooldirectlimited.co.uk> wrote:
> Dear Mr Ribsskog
>
> I am responding to your e-mail received 29th May 09 regarding your recent
> enquiry at City Centre One Stop Shop to ask for a rent form. You were
> concerned that our advisor Anna was pretending to not find the form that you
> wanted. I can assure you that this was not the case. We see over 200
> customers every day here at City One Stop Shop and we treat everyone with
> respect, courtesy and consideration.
>
> I have checked your claim and can see that one of our advisors printed off
> an application for a discretionary housing payment for you on 14th May. A
> discretionary housing payment application can only be printed off a
> claimant’s housing benefit computer file – it is not something we hold in
> stock nor is it available online. We did have intermittent system failure
> week commencing 11th May, so it may have been the case that we were unable
> to give you the form the first time you visited. I have spoken to Anna and
> she could not remember the query exactly, although she has said that she
> would not have sent a customer away unless there was a system error and we
> were unable obtain the form.
>
> Although there does appear to have been some misunderstanding, for which I
> apologise if this has caused you inconvenience, please be assured this was
> in no way deliberate on behalf of this service.
>
> I trust that you now have the information that you need to apply for a
> discretionary housing payment. If you need any further advice or assistance
> please call our dedicated contact centre on 233-3009 or make an appointment
> to visit any One Stop Shop on 233-3016.
>
> I trust I have answered your complaint to your satisfaction and have
> reassured you of the quality of service offered by Liverpool City Council
> One Stop Shops. If you remain unhappy with my response regarding the
> customer service offered then please contact Mrs Tricia Cahill, Area
> Manager, at tricia.cahill@liverpooldirectlimited.co.uk
>
>
>
>
> Lindsey Evans-Brown
> Team Manager & ICS Awards Manager
> City Centre One Stop Shop
>
> Liverpool Direct Limited | Ground Floor |Municipal Buildings | Dale Street |
> Liverpool | L2 2DH
> Tel: 0151 233 3000
> Email: lindsey.evans-brown@liverpooldirectlimited.co.uk
> Web: www.liverpooldirectlimited.co.uk
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