Dear Mr Ribsskog
Thank you for your e-mail with the attached complaint
form.
Can you please provide me with copies of the complaint
you made to the Royal Bank of Scotland about the issues of "harassment", and any
responses they may have sent you?
I have spoken to Stephen Taylor the consultant dealing
with your other complaint and have asked him to send you a new complaint form so
he can continue with the complaint against Barclays for you.
The complaint forms may have changed slightly since the
first one was sent to you, however I can assure you that forms sent from this
office are genuine.
I look forward to hearing from you
soon
Kind Regards
Rose Cox
team manager
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 23 June 2009 18:25
To: Cox,
Rosemary
Subject: Re: Complaint against RBS in Dale St.,
Liverpool
Hi,
now I've finally got to complete the form, and I send it now, attached with
this e-mail.
I hope it's alright that I send the form like this, or else, please
just contact me, and
I'll send the form by post.
This form you sent me, by the way, didn't look anything like the form I
recieved the
last time I complained to the Financial Ombudsman.
Like I write in the complaint, I'm wondering if the problem could be
something with
masons etc., since I'm being bullied/harrassed, in more or less the same
way, both
by RBS and Barclays.
And I'm also wondering a bit if the problem with the form, that I think
must have been
the wrong form, that you sent me, last year.
Could this be connected with the problems at RBS and Barclays, that
someone with
the Financial Ombudsman, (the woman, I think it was, who sent the last
form, was
helping the banks at RBS and Barclays, by sending me the wrong form.
Could masons operate like this, you think?
Just a thought I got now.
Anyway, I'm sending you the form now, and sorry that this has taken som
weeks for
me to get completed, due to that I've also unfortunatly had a lot of other
things to deal
with, since I'm having problems with getting my rights, from Government in
Norway
and here, unfortunatly.
So sorry about this delay!
Yours sincerely,
Erik Ribsskog
On Sat, May 30, 2009 at 8:43 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr Ribsskog
Thank you for your
e-mail
I have now arranged for a new complaint form to be sent to
you in the post.
We would be more that happy to translate the complaint
form in Norwegian for you at any time. It is a service we offer hear to
all our customers who's first language is not English.
If you change
your mind, let me know and I will arrange it for you.
Kind Regards
Rose Cox
team
manager
complaint reference 7307528
Sent: 28 May 2009 17:06 To: Cox, Rosemary Subject: Re:
Complaint against RBS in Dale St., Liverpool Hi, I've been a bit
stressed as well, so I don't think it's because of that the forms are in
English. But the forms don't seem to be 'tailored' for
bank-complaints. But if you please send me another form, then I can
fill out the form as good as I can manage. It seems to be, that for you
to transfer all you information to Norwegian, would be unreasonable, since I
think this is not something that is easily done, and that probably is
expensive. So if you please send me another form, then I can try to
calm down, in between the other cases that are happening, and send back the
form. Hope this is alright! Yours sincerely, Erik
Ribsskog On Thu, May 28, 2009 at 3:55 PM, Cox, Rosemary < Rosemary.Cox@financial-ombudsman.org.uk>
wrote: > Dear Mr Ribsskog > > Thank you for your
e-mail > > I am responding on behalf of Lisa who is currently off
on long term > sick leave > > Would it be helpful if I sent
you all our information in Norwegian? > If so please let me know
and I would be happy to arrange this for you. > > Kind
Regards > > > > Rose Cox > > team
manager > > complaint reference 7307528 > >
______________________________ __
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 08
May 2009 12:29
> To: External Enquiries
> Subject: Complaint
against RBS in Dale St., Liverpool
>
> Hi,
> I've sent you
comlaints against RBS in Dale St., earlier.
> Since they don't call me
when they say, etc.
> And now, this happened again today.
> I'll
explain.
> I went to RBS to open a savings account, about three weeks
ago.
> I wanted to put £300 on the savings-account, for emergency
savings.
> Since I'm unemployed, and I'm not sure how long I can
get
> unemployment-benefit in the UK, and I'm being persecuted in
Norway, so
> I can't just go home.
> I spoke with Annette, in the
bank.
> (I remember, since that name is also common in Norway).
>
(Today I spoke with Nicole/Nikki).
> Annette gave me an ISA-account,
after speaking with a collegue.
> I'm not sure what an ISA-account is, I
just wanted a normal savings account.
> But I guess there isn't anything
like a normal savings account at the
> RBS(?) (I'm from Norway, so in
Norway, I remember that one could get
> just a savings-account, in a
bank, but it could be, that the
> savings-accounts have names like ISA,
in Britain).
> I told Annette, to transfer £300 to the
savings/ISA-account.
> Annette said that a woman in the bank, (possibly
Nicole), was going to
> phone me, about the transfer.
> Today,
this was three weeks ago, and noone has called.
> Like I've written
about to you earlier, this has happened before, with
> RBS Dale St.,
that they don't call.
> They tell me they'll call, and then they
don't.
> Now, I had no idea about when the money was going to be
transfered, so
> I lost a bit of control.
> (I bought some clothes
etc., that I needed, but I don't think I would
> have spent that much,
if the £300 had been transfered, like I asked
> them to do in the
bank).
> It seems like this bank is messing me.
> That they
deliberatly try to make me lose control of my economy, with
> not
calling when they are supposed to etc.
> Why did need to take a call,
about this, couldn't they just have
> transfered the money, by the
way?
> They are hopeless there, I think for certain now.
> How can
British banks be like this?
> This doesn't add up, that a British bank,
with a good reputation, are
> going to do the same basic mistakes again
and again.
> Here there is something phoney going on.
> So I'd
please like to complain about the RBS again.
> About this incident, and
also the others that I've e-mail explanations
> about, to you.
> I
want to complain formally about this.
> I've wanted to do that before as
well, but I have been quite occupied
> since I've been persecuted in
Norway, and also at work in Liverpool,
> so to deal with this takes a
lot of my time.
> So, my complaints to you, seem to stop, when I look at
your complaint-form.
> Because, they don't look to be bank-complaint
forms, to me.
> (Maybe I've got the wrong form?)
> So please let
me complain formally by this e-mail now, since I'm from
> Norway and I
don't really understand that much of your
> complaint-forms, they
confuse me a bit, unfortunatly.
> (It's probably just me who is a bit
stupid, or that I've lived to long
> in Norway, so that I'm used to
these forms that I get in the post from
> you.
> This is not meant
as critisism, just to explain why you haven't
> receved the forms you've
sent me, in return, and filled out.
> So I hope it's alright just to
send this e-mail to complain formally!
> Yours sincerely,
> Erik
Ribsskog
>
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the Financial Ombudsman Service Ltd.
This email has originated from the
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9SR, United Kingdom. Registered as a limited company in England and Wales No.
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