Dear Mr
Ribsskog
Thank you
for your e-mail
That's no problem, however I should point out that we
are not a government department, we are a independent complaints
body.
I will be in touch with your again in the next few
days
Kind
Regards
Rose
Cox
team manager
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009 08:02
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
ok that's very fine, I'm just home from town you see.
I thought it was a bit strange, since noone in Government in Norway,
work on Sundays.
Sorry about this, I forget sometimes that I'm not in Norway any
longer.
Sorry about this!
Yours sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank you
for your e-mail
I can assure you this is not a joke, I am currently in
the office working today.
I presume that you would like us to deal with
your complaint, so am responding to your e-mails
today
Kind
Regards
Rose
Cox
team
manager
Sent: 28 June 2009 07:36
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail
Hi,
why do send the e-mails early on a Sunday morning, by the way.
Is this some kind of joke?
Sincerely,
Erik Ribsskog
On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mails
I will contact you again once I have
considered the information.
Kind
Regards
Rose
Cox
team
manager
Sent: 27 June 2009
14:59
To: Cox, Rosemary
Subject: Complaint against
RBS/Fwd: Earlier e-mail
Hi,
thank you for you e-mail, that I recieved today.
I'll contact your collegue back, regarding the
Barclays-complaint.
I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
she
also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my
name
is Erik, and in Britain, you have a movie called 'Erik the Viking', and
Eric is
also a quite usual name, in English-speaking countries.
So I think Yvonne Williams, the complaint-investigator, also
bullied me.
I think this must have been a deliberate mistake.
This ended with the complaint being partly resolved, in the way that
RBS,
gave me the bonus of £100, for moving my account to them, from
Barclays,
(who I also had problems with, that I'll exlain about to your collegue,
like I
mentioned earlier).
I'll also find the actual complaint against RBS Dale St. now, and
forward it
to you.
What I meant with the complaint-form, was that it didn't look
anything at all
like the ones you've sent me now.
Maybe the complaint-form I was sent, was to do with other financial
institutions,
than banks?
Like share-fonds etc?
Have you also got other complaint-forms, other than to banks, perhaps
someone
sent me the wrong form intentionally?
Just a thought I had.
But anyway, thank you very much for your e-mail, and I'll also find
the actual
RBS Dale St. complaint, and e-mail it to you now.
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ---------- From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>Date: Tue, Jun 26,
2007 at 4:30 PM Subject: RE: Earlier e-mail To: Erik Ribsskog < eribsskog@gmail.com>
Dear Ms
Ribsskog
Could
you please arrange another copy of your email to be sent to me for my
investigation
Regards
Yvonne
Williams
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 19 June 2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail
*** WARNING : This message originates from the
Internet ***
Hi,
I'm refering to the e-mail I sent you on 5/6.
I was just wondering if you have recieved this e-mail, because I
cant see
that I have recieved any answer to it yet.
Please just contact me if you want me to send you the e-mail
again.
Yours sincerely,
Erik Ribsskog
The Royal Bank of
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