søndag 28. juni 2009

The Financial Ombudsman, sier at de ikke er i myndighetene. Men jeg synes det er rart at de sender e-poster på søndagsmorgenene uansett jeg da. Hm.




Google Mail - Complaint against RBS/Fwd: Earlier e-mail










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Complaint against RBS/Fwd: Earlier e-mail











Cox, Rosemary
<Rosemary.Cox@financial-ombudsman.org.uk>



Sun, Jun 28, 2009 at 8:06 AM




To:
Erik Ribsskog <eribsskog@gmail.com>










Dear Mr
Ribsskog


Thank you
for your e-mail


That's no problem, however I should point out that we
are not a government department, we are a independent complaints
body.


I will be in touch with your again in the next few
days



Kind
Regards



Rose
Cox

team manager





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 08:02
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail


Hi,


ok that's very fine, I'm just home from town you see.


I thought it was a bit strange, since noone in Government in Norway,
work on Sundays.


Sorry about this, I forget sometimes that I'm not in Norway any
longer.


Sorry about this!



Yours sincerely,


Erik Ribsskog





On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:






Dear Mr
Ribsskog


Thank you
for your e-mail


I can assure you this is not a joke, I am currently in
the office working today.


I presume that you would like us to deal with
your complaint, so am responding to your e-mails
today



Kind
Regards



Rose
Cox

team
manager







From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 07:36
To: Cox,
Rosemary
Subject: Re: Complaint against RBS/Fwd: Earlier
e-mail





Hi,


why do send the e-mails early on a Sunday morning, by the way.


Is this some kind of joke?



Sincerely,


Erik Ribsskog




On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:




Dear Mr
Ribsskog


Thank
you for your e-mails


I will contact you again once I have
considered the information.


Kind
Regards



Rose
Cox

team
manager







From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 27 June 2009
14:59
To: Cox, Rosemary
Subject: Complaint against
RBS/Fwd: Earlier e-mail





Hi,


thank you for you e-mail, that I recieved today.


I'll contact your collegue back, regarding the
Barclays-complaint.



I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
she

also harassed me, like this, she writes 'Dear Ms Ribsskog', even if my
name

is Erik, and in Britain, you have a movie called 'Erik the Viking', and
Eric is

also a quite usual name, in English-speaking countries.


So I think Yvonne Williams, the complaint-investigator, also
bullied me.



I think this must have been a deliberate mistake.



This ended with the complaint being partly resolved, in the way that
RBS,

gave me the bonus of £100, for moving my account to them, from
Barclays,

(who I also had problems with, that I'll exlain about to your collegue,
like I

mentioned earlier).


I'll also find the actual complaint against RBS Dale St. now, and
forward it

to you.


What I meant with the complaint-form, was that it didn't look
anything at all

like the ones you've sent me now.


Maybe the complaint-form I was sent, was to do with other financial
institutions,

than banks?


Like share-fonds etc?



Have you also got other complaint-forms, other than to banks, perhaps
someone

sent me the wrong form intentionally?



Just a thought I had.


But anyway, thank you very much for your e-mail, and I'll also find
the actual

RBS Dale St. complaint, and e-mail it to you now.


Yours sincerely,



Erik Ribsskog





---------- Forwarded message ----------
From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>
Date: Tue, Jun 26,
2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog <eribsskog@gmail.com>




Dear Ms
Ribsskog


Could
you please arrange another copy of your email to be sent to me for my
investigation


Regards


Yvonne
Williams





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail


*** WARNING : This message originates from the
Internet ***


Hi,


I'm refering to the e-mail I sent you on 5/6.


I was just wondering if you have recieved this e-mail, because I
cant see

that I have recieved any answer to it yet.


Please just contact me if you want me to send you the e-mail
again.


Yours sincerely,


Erik Ribsskog


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and do not necessarily reflect those of the Financial Ombudsman Service
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This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,
United Kingdom. Registered as a limited company in England and Wales No.
3725015. Registered office as above.












This e-mail and any attachments are confidential
and may be subject to legal privilege. If you are not the intended recipient,
please notify the sender immediately and delete this e-mail and any attachment
from your system. If you are not the intended recipient you must not copy,
disclose or take any action in reliance to it.


This e-mail and any attachments have been checked by
virus detection software before transmission. You should carry out your own
virus checks on the contents of this communication. We accept no liability for
any loss or damage which may be caused by software viruses or by interception or
interruption of this mail.


Unless otherwise indicated, this e-mail has no
contractual effect and may only be used for the purpose(s) indicated in it. The
statements and opinions expressed in this e-mail are those of the author and do
not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United
Kingdom. Registered as a limited company in England and Wales No. 3725015.
Registered office as above.