søndag 28. juni 2009

Jeg gir meg ikke når det gjelder den her Finansielle ombudsmannen jeg, det er bare noe tull og tøys. (In Norwegian)




Google Mail - Complaint against RBS/Fwd: Earlier e-mail










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Complaint against RBS/Fwd: Earlier e-mail











Erik Ribsskog
<eribsskog@gmail.com>



Sun, Jun 28, 2009 at 10:43 AM




To:
"Cox, Rosemary" <Rosemary.Cox@financial-ombudsman.org.uk>






Hi,

of course you can work on Sundays if you want.

But business e-mails should just be sent within the business-hours.

Or else, what's going to happen, is obvious.


Someone are going to come drunk home from town, and answer the business-e-mails when they are drunk, which is what has happened today, with our correspondence.

If this is something, you didn't know from before, then I think this Financial Ombudsman-stuff is just a load of crap really.


Try to use the head that God gave you when you were born!

Sincerely,

Erik Ribsskog


On Sun, Jun 28, 2009 at 10:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk> wrote:






Dear Mr
Ribsskog


Thank you
for your e-mail


I
must admit to being surprised and confused with the content of the
e-mail
.


We are an
extremely busy department and we often work at the weekends, this is obviously
of help to consumers as we are able to deal with their complaints in a
more timely manner. I would suggest that
It is entirely up
to each individual business to determine which hours their staff will work and I
do not intend debating this with you.


By working this
weekend I have been able to deal with your complaint, which as you can
appreciate is of a benefit to you.


Perhaps you can
clarify the spelling mistakes you are referring
to?


Kind
Regards




Rose
Cox

team manager






From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 10:20

Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail


Hi again,


don't you think it's strange for an institutions like yours to send e-mails
on Sunday mornings then?


Shouldn't e-mails be sent within normal business hours then you
think?



This is what it says on Wikipedia:



In the United
States
and United Kingdom, the hours
between 9 am and 5 pm are typically
considered to be standard business hours






I think this is rather
akward, as I also think your spelling-mistakes are.


Sincerely,


Erik
Ribsskog




On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:






Dear Mr
Ribsskog


Thank you
for your e-mail


That's no problem, however I should point out that we are
not a government department, we are a independent complaints
body.


I
will be in touch with your again in the next few
days





Kind
Regards



Rose
Cox

team
manager






From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 28 June 2009 08:02



To: Cox, Rosemary
Subject: Re: Complaint
against RBS/Fwd: Earlier e-mail





Hi,


ok that's very fine, I'm just home from town you see.


I thought it was a bit strange, since noone in Government in Norway,
work on Sundays.


Sorry about this, I forget sometimes that I'm not in Norway any
longer.


Sorry about this!



Yours sincerely,


Erik Ribsskog





On Sun, Jun 28, 2009 at 7:54 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:






Dear Mr
Ribsskog


Thank
you for your e-mail


I can assure you this is not a joke, I am currently
in the office working today.


I presume that you would like us to deal
with your complaint, so am responding to your e-mails
today



Kind
Regards



Rose
Cox

team
manager







From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 28 June 2009
07:36
To: Cox, Rosemary
Subject: Re: Complaint against
RBS/Fwd: Earlier e-mail





Hi,


why do send the e-mails early on a Sunday morning, by the way.


Is this some kind of joke?



Sincerely,


Erik Ribsskog




On Sun, Jun 28, 2009 at 7:33 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:




Dear
Mr Ribsskog


Thank
you for your e-mails


I will contact you again once I have
considered the information.


Kind
Regards



Rose
Cox

team
manager







From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 June 2009 14:59
To: Cox,
Rosemary
Subject: Complaint against RBS/Fwd: Earlier
e-mail





Hi,


thank you for you e-mail, that I recieved today.


I'll contact your collegue back, regarding the
Barclays-complaint.



I sent the complaint on RBS Dale St., to Yvonne Williams at RBS, but
she

also harassed me, like this, she writes 'Dear Ms Ribsskog', even if
my name

is Erik, and in Britain, you have a movie called 'Erik the Viking',
and Eric is

also a quite usual name, in English-speaking countries.


So I think Yvonne Williams, the complaint-investigator, also
bullied me.



I think this must have been a deliberate mistake.



This ended with the complaint being partly resolved, in the way that
RBS,

gave me the bonus of £100, for moving my account to them, from
Barclays,

(who I also had problems with, that I'll exlain about to your
collegue, like I

mentioned earlier).


I'll also find the actual complaint against RBS Dale St. now, and
forward it

to you.


What I meant with the complaint-form, was that it didn't look
anything at all

like the ones you've sent me now.


Maybe the complaint-form I was sent, was to do with other
financial institutions,

than banks?


Like share-fonds etc?



Have you also got other complaint-forms, other than to banks, perhaps
someone

sent me the wrong form intentionally?



Just a thought I had.


But anyway, thank you very much for your e-mail, and I'll also
find the actual

RBS Dale St. complaint, and e-mail it to you now.


Yours sincerely,



Erik Ribsskog





---------- Forwarded message ----------
From: Williams, Yvonne (CRU) <Yvonne.Williams@rbs.co.uk>

Date: Tue, Jun
26, 2007 at 4:30 PM
Subject: RE: Earlier e-mail
To: Erik Ribsskog
<eribsskog@gmail.com>




Dear
Ms Ribsskog


Could
you please arrange another copy of your email to be sent to me for my
investigation


Regards


Yvonne
Williams





From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 19 June 2007 14:04
To: Williams, Yvonne
(CRU)
Subject: Earlier e-mail


*** WARNING : This message originates from
the Internet ***


Hi,


I'm refering to the e-mail I sent you on 5/6.


I was just wondering if you have recieved this e-mail, because I
cant see

that I have recieved any answer to it yet.


Please just contact me if you want me to send you the e-mail
again.


Yours sincerely,


Erik Ribsskog


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contractual effect and may only be used for the purpose(s) indicated in it.
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and do not necessarily reflect those of the Financial Ombudsman Service
Ltd.


This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,
United Kingdom. Registered as a limited company in England and Wales No.
3725015. Registered office as above.












This e-mail and any attachments are
confidential and may be subject to legal privilege. If you are not the
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e-mail and any attachment from your system. If you are not the intended
recipient you must not copy, disclose or take any action in reliance to
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This e-mail and any attachments have been checked
by virus detection software before transmission. You should carry out your own
virus checks on the contents of this communication. We accept no liability for
any loss or damage which may be caused by software viruses or by interception
or interruption of this mail.


Unless otherwise indicated, this e-mail has no
contractual effect and may only be used for the purpose(s) indicated in it.
The statements and opinions expressed in this e-mail are those of the author
and do not necessarily reflect those of the Financial Ombudsman Service
Ltd.


This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR,
United Kingdom. Registered as a limited company in England and Wales No.
3725015. Registered office as above.












This e-mail and any attachments are confidential
and may be subject to legal privilege. If you are not the intended recipient,
please notify the sender immediately and delete this e-mail and any attachment
from your system. If you are not the intended recipient you must not copy,
disclose or take any action in reliance to it.


This e-mail and any attachments have been checked by
virus detection software before transmission. You should carry out your own
virus checks on the contents of this communication. We accept no liability for
any loss or damage which may be caused by software viruses or by interception or
interruption of this mail.


Unless otherwise indicated, this e-mail has no
contractual effect and may only be used for the purpose(s) indicated in it. The
statements and opinions expressed in this e-mail are those of the author and do
not necessarily reflect those of the Financial Ombudsman Service Ltd.

This email has originated from the Financial
Ombudsman Service Ltd. South Quay Plaza, 183 Marsh Wall, London E14 9SR, United
Kingdom. Registered as a limited company in England and Wales No. 3725015.
Registered office as above.