fredag 24. juli 2009

The Independent Case Examiner skulle kikke på klagen mot the Jobcenter. (In Norwegian)




Google Mail - FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




FW: Complaint about Mrs. Henderson at the Williamsons Sq. jobcenter in Liverpool











DWP ICE gateway team
<ICE@dwp.gsi.gov.uk>



Fri, Jul 24, 2009 at 10:41 AM




To:
eribsskog@gmail.com








Dear Mr Ribsskog



Thank you for your email of 23 July 2009.


As you have advised that you have not yet received a response to
your complaint, we will register your
complaint about Job Centre Plus accordingly.


However before we are able to do this, I would be grateful
if you could provide the following information.


Your National Insurance Number,


your full postal
address;


a telephone number where we
may contact you.


Once we have received this information, we will continue to
register your complaint.


Yours sincerely


Nicky Smith


Independent Case Examiner's
Office





-----Original Message-----
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 23 July 2009 16:37
To:
DWP ICE gateway team
Subject: Fwd: FW: Complaint about Mrs.
Henderson at the Williamsons Sq. jobcenter in
Liverpool

Hi,


the jobcenter haven't replied to this complaint at all, so I think this
complaint-case, should be

treated by you, at the Independent Case Examiner, since the
Jobcenter have failed to follow

the complaint-procedure.



And when I go to the jobcenter, I have to have meetings with Mrs.
Henderson, and she's taking

phone-calls to me, even I've complained about her.


So I think this is so poor standards from the Jobcenter, so I'm
sending this to you, at the

Independant Case Examiner, to hear what I should do, when the
Jobcenter-manager, don't deal

with the complaint at all.


Yours sincerely,


Erik Ribsskog




---------- Forwarded message ----------
From: Monkhouse Alison JCP CLYDEBANK SOUTH AVENUE <ALISON.MONKHOUSE@jobcentreplus.gsi.gov.uk>
Date:
Wed, May 27, 2009 at 5:00 PM
Subject: FW: Complaint about Mrs. Henderson at
the Williamsons Sq. jobcenter in Liverpool
To: eribsskog@gmail.com
Cc: Hart Colette
JCP WILLIAMSON SQUARE <COLETTE.HART@jobcentreplus.gsi.gov.uk>







Good
afternoon Mr Ribsskog,

I received
your e-mail today and am seeking to involve the Jobcentre Manager in the
response. You should have this within 10 days.

Regards



Alison
Monkhouse


Operations
Manager


Employer
Direct


Clydebank


tel 0141 435
6015


alison.monkhouse@jobcentreplus.gsi.gov.uk



P Save Paper - Do
you really need to print this e-mail?






-----Original
Message-----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]

Sent: 27 May 2009 05:40
To: Employer Direct
Vacancies
Subject: Complaint about Mrs. Henderson at the Williamsons
Sq. jobcenter in Liverpool

Hi,


I was at 26 week review meeting, at the Williamsons Sq. jobcenter, in
Liverpool,

on Thursday last week.


This incident has been runing a bit in the back of my head, since
then.


Now I think that I should send a complaint about what happened in the
meeting,

since I was a bit intimidated, by Mrs. Henderson.


I thought that the meeting had ended a couple of times, because there
were

several things that was being gone through, in the meeting, in
several

bulks.


There were several things on the agenda in the meeting, but I didn't
have the

agenda, so I a couple of times, thought that the meeting was over.



But then Mrs. Henderson said that, if I did that again she was going to
show

me what she did to men, who didn't do like she said.


I've been having this in the back of my head.


And Mrs. Henderson also found jobs that where low paid, for me, and
that weren't

full-time, and that were in Southport, and places like that, even if I
have a good

education and am an experienced manager.


So I also think this seemed aquard.


But the main complaint is that Mrs. Henderson intimidated me, and
threatened me,

and told me that I had to sit down, or else she was going to tell me what
she

did with men that didn't do like she said.


I think Mrs. Henderson went to far with this comment.


Both of us in the meeting were adult, and even if I'm unemployed at
the moment,

I don't think I should accept being threated condesending, or
patronised.



So I think there are some under-laying feelings or something, that makes
Mrs.

Henderson not threat me objective, in the meetings.



Or at least that's how it seems to me.



So I think that I should send a complaint about this, since now I'm not
looking forward

to meeting Mrs. Henderson again, since she acted out of line, I have to
say, in the

meeting, for some reason.


So I hope you can check out what this was about, because I don't
people should

accept to be threated poorly, just because they are unemployed at a
specific

moment.



Yours sincerely,


Erik Ribsskog

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This email was received from the
INTERNET and scanned by the Government Secure Intranet anti-virus service
supplied by Cable&Wireless in partnership with MessageLabs. (CCTM
Certificate Number 2007/11/0032.) In case of problems, please call your
organisation’s IT Helpdesk.
Communications via the GSi may be
automatically logged, monitored and/or recorded for legal
purposes.
**********************************************************************

This document is strictly confidential and is intended only for use by the addressee.
If you are not the intended recipient, any disclosure, copying, distribution or other
action taken in reliance of the information contained in this e-mail is strictly prohibited.
Any views expressed by the sender of this message are not necessarily those of the Department
for Work and Pensions.
If you have received this transmission in error, please use the reply function to tell us
and then permanently delete what you have received.
Please note: Incoming and outgoing e-mail messages are routinely monitored for compliance
with our policy on the use of electronic communications.
**********************************************************************



The original of this email was scanned for viruses by the Government Secure Intranet virus scanning service supplied by Cable&Wireless in partnership with MessageLabs. (CCTM Certificate Number 2007/11/0032.) On leaving the GSi this email was certified virus free.

Communications via the GSi may be automatically logged, monitored and/or recorded for legal purposes.