Subject: Re: FW: Complaint to the Chief Executive of the University of Sunderland
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Hi,
you write that the English-test I took at Sunderland, was an informal one.
But it wasn't, as I understood it.
All Study-abroad students had to take this test, in one of the first weeks, of the term.
And test-results were put up, on message-boards, in the language-center hall, and only those who had the score 'A', didn't have to take English-classes.
So it was nothing informal with this test, at all, I can't see that I wrote that it was an informal test, it was an obligatory test.
I hope it's easier for you to understand now, this should be piece of cake to understand what I mean, for the university.
Yours sincerely,
Erik Ribsskog
On Wed, Sep 2, 2009 at 9:30 AM, David Donkin
<david.donkin@sunderland.ac.uk> wrote:
Dear Mr Ribsskog
Thank you for letting the University know about your recent customer support
experience.
We take all complaints very seriously indeed and wherever possible use them
as an opportunity to make any needed improvements.
I am attaching a letter to you that gives the results of my investigation
into your complaint. I hope it adequately explains the issues but if
anything remains unclear please do not hesitate to let me know.
Regards
David
David Donkin
Assistant Director
Student Recruitment and Business Partnerships University of Sunderland
Chester Road Sunderland
SR1 3SD
Tel: +44 191 515 3340
Mobile +44 7771 943498
