Hi,
Scottish Power have failed to investigate the problems with the Ombudsman.
About why they have sent a debt-company to annoy me.
About a meter-reading I thought was strange.
About why they stopped answering my phone-calls.
Scottish Power also agreed with me, that I'd pay £5 as a token payment, since I'm unemployed, (Manish there).
But Margareth McWilliams have been calling me a lot of times, and written a lot of correspondance, without actually dealing with the problems I've brought up with the Ombudsman, I'd say.
It also seems to me, that she want's to go back on the £5 payment-plan, that I've previously agreed with Scottish Power, as a temporarely payment-plan, untill I get a job, since I'm on a budget that I've co-operate with the CCCS to set up.
So now McWilliams gives the impression that Scottish Power wants to break this agreement, about the £5 payment-plan.
So this I also want to complain about to the Energy Ombudsman now, since I don't think Scottish Power should break agreements, that's against the law, I'd say.
So I hope you can include my last complaint as well, in my complaint against Scottish Power.
And then I'll wait and hear about the Energy Ombudsmans decision, before I decide if I have to contact the CCCS again, about this.
Hope this is alright!
I'm sending a copy of this e-mail to Margareth McWilliams at Scottish Power, so that she can be updated about how I'm going forward with the payment-plan issue.
That is that I first bring up the payment-plan issue with the Energy Ombudsman, (and not with the CCCS first, like I said on the phone to McWilliams earlier today. She's calling all the time, but like I said when she called today, I think it's better to have things like this in writing).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jan 6, 2010 at 11:59 AM Subject: Update/Fwd: Phone-call just now To: MargaretRose.McWilliams@scottishpower.comHi again,
I mean I'll take the payment-plan with CCCS.
And the other, about the anoying debt-company, the strange or 'strange' meter-reading, and that your customer-support stopped answering my e-mails, that I'll take with the Energy Ombudsman, I thought.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Jan 6, 2010 at 11:50 AM Subject: Re: Phone-call just now To: "McWilliams, Margaret Rose" < MargaretRose.McWilliams@scottishpower.com>
Hi,
this with the payment-plan, I look at as a CCCP-case.
The problems with the debt-company and the strange or 'strange' meter-reading I look at as an Energy Ombudsman-case.
I'll contact the Energy Ombudsman again about the two latest issues.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Wed, Jan 6, 2010 at 9:10 AM, McWilliams, Margaret Rose <MargaretRose.McWilliams@scottishpower.com> wrote:
Dear
Mr Ribsskog
Thank
you for your e-mail and for taking the time to talk to me on the
phone.
I am
unable to accept your initial offer of £5.00 per month or most recent offer of
£1.00 per month (as it would take 882 months or 73 years to clear the balance on
your account. I am sure you understand that this is not
acceptable. I am very sorry that we have been unable to
resolve this matter to your satisfaction. Regrettably, we have now exhausted our
internal complaints process and unless you are prepared to clear the balance on
your account in full, or alternatively set up a payment plan to clear the
balance of £882.83 over 2 years by paying £36.78 per month by Direct Debit, this
letter constitutes a deadlock situation.
As a member of the Energy Ombudsman,
ScottishPower has to inform you of this independent body set up to resolve
sales, billing and transfer issues between customers and energy suppliers. This
service is free to customers. Details of how to contact them can be found or on
our website within the "Making a Complaint" section. I have also arranged for an
Ombudsman booklet to be sent to you in the post today.
Remedies that the Ombudsman can award
include an apology, an explanation, a requirement on the supplier to take
remedial action or, in appropriate circumstances, compensation. The Ombudsman's
decision will be binding on us as your supplier, but you are free to choose
whether or not to accept the decision.
I shall keep your complaint
open for a further 10 working days from the date of this letter. If I do not
hear from you or the Ombudsman within that time, I will close your
complaint and normal follow up action will
resume.
Kind regards
Margaret Rose
McWilliams (nee MacInnes)
Senior
Complaints Advisor
Director's Support
Team
Tel: 0141 568 6084 (850 6084 Int)
e-mail: margaretrose.mcwilliams@scottishpower.com
-----Original Message-----
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 05 January 2010
16:22
To: McWilliams, Margaret Rose
Subject: Phone-call
just now
Hi,
I'm refering to our phone-call just now, where I said I'd call the
CCCS again.
On second thought, I don't think there's any use in me contacting the
CCCS again, because they'll just tell me that same advice.
And that is to offer you a token-payment payment plan of £1 a month
until I get a new job and a higher income.
So that's my offer for now, unfortunatly.
Yours sincerely,
Erik
Ribsskog
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