Hi,
thank you very much for you e-mail!
But as I remember it, a Jet person-called, saying she was you, and just said a sentence, and then hang up.
About that I wanted to cancel the course.
But they just hang up, when I started asking about when the next course was.
I thought it was strange, that they would use your name.
Since I called up JET again, and then I got to hear, that the person that had called, (Lorraine), was on annual leave.
Also, this course was almost two months ago, (24. November), and I haven't received a certificate, or feedback from the test yet, even if I think must have gotten most of the answers right.
But my complaint is really that your staff shouldn't be ignorant while taking calls, like they were, in the first call, that JET called back to me, after I discovered, that my Landlord, was coming here, on the same date, as the JET-course.
So I think there's room for improvement, when it comes to manners, (with not being ignorant to what people are saying), with JET-staff, unfortunatly.
Yours sincerely,
Erik Ribsskog
On Tue, Jan 19, 2010 at 2:25 PM, Elliott, Lorraine <Lorraine.Elliott@liverpool.gov.uk> wrote:
Dear Mr Ribsskog,
Further to our recent telephone conversations regarding your
complaint, I am writing to express my disappointment that you are dissatisfied
with our service and endeavour to respond to your complaint. The JET
service prides itself on its professional approach to helping people in our
communities gain work, education and training and our staff are dedicated to
the work that we do.
You were first registered with the JET on the 7th
October in our JET Atlantic office in Walton when Working Links referred you to
JET Atlantic so that you could gain the Basic
Food Hygiene qualification. The way our service works is by appointing a
dedicated officer at the most convenient office, in order to ensure continuity and
a better understanding of our clients and the best possible service.
A discretionary grant was arranged by your guidance officer,
Claire Walsh, in order to fund your place on the Food Hygiene course and you
were booked onto the course due to start on the 26th October. When you
called to cancel your attendance, you called and spoke to me at the JET in the Job
Bank on Tunnel Road
where we deliver the courses. I thanked you for letting me know and took
your details and said a member of staff would contact you to inform you when
the next course was due to start and arrange to re-book your place.
As I mentioned when I spoke to you last week, I didn’t
call you after that, but my administrative officer, Joanne Quinn, at my
request, called to confirm that you were no longer attending the course and to
let you know that you would be informed when a further course was due to take
place. I am sorry if you felt that she hung up, but I am sure that this
wasn’t intentional, since she recorded the fact that you wished to attend
the next course, as I had informed her originally.
On several occasions early in November, staff called you to keep
you informed that we were still awaiting details of the next course and on 24th
November you successfully attended the course.
Because we dedicate officers to every registered client, as
a new client it was necessary for you to meet with your appointed guidance
officer, Claire Walsh, in order to confirm your place and grant funding for the
new course and update your details and support required. I am sorry if
this proved inconvenient, but one office holds all of your records for grant and
tracking purposes. However, if you wish to do job searches you can visit
any JET office in the city. If you wish to change your preferred JET
office and guidance officer to a more convenient location for you, this can be
arranged.
I do hope that this serves as a satisfactory response to
your complaint and we can continue to work together to ensure that you are able
to pursue your desired career plan.
Yours sincerely,
Lorraine
Elliott (Nee Hammond)
JET
Manager
Liverpool East JET Service
Neighbourhood Employment Services
Job Bank
4 Tunnel Road
Liverpool
L7 6QD
0151 233 6177
0151 233 6117
07834 843648
www.liverpooljet.org
2010
Year of Health and Wellbeing
www.2010healthandwellbeing.org.uk
From:
Liverpool Direct [mailto:Liverpool.Direct@liverpool.gov.uk]
Sent: 07 January 2010 12:18
To: JET
Subject: Re: Complaint/Fwd: Reminder/Fwd:
Update/Fwd: Complaint <<#22175-33652#>>
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Your unique reference number is: 33652
Please include your unique reference number in all email
communication.
Dear Colleague,
Please could you assist
with the following enquiry, and then respond directly to the customer.
Would you prefer to
receive your council tax bill via e-mail? Go to www.liverpool.gov.uk and complete the
easy online registration form.
--- Original Message ---
From: Erik Ribsskog <eribsskog@gmail.com>
Received: 05/01/10 10:36:54 o'clock GMT
To: Liverpool Direct <liverpool.direct@liverpool.gov.uk>
Subject: Complaint/Fwd: Reminder/Fwd: Update/Fwd: Complaint
Hi,
I can't get JET to answer my e-mails, so I thought I could try to
complain about them to the Council.
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Nov 16, 2009 at 8:25 PM
Subject: Reminder/Fwd: Update/Fwd: Complaint
To: Jet@liverpool.gov.uk
Hi,
I can't see that I've recieved an answer to this e-mail, so I'm sending
a reminder about this.
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Oct 29, 2009 at 5:46 PM
Subject: Update/Fwd: Complaint
To: Jet@liverpool.gov.uk
Hi,
I got a call from Neo today, about that you were going to put me on the next
course now, in 'Basic Food Hygiene'.
But I haven't got an answer, to my complaint with you, why did your
representative call me, on her holyday from work?
And why do one of your representatives tell me that I have to go to
Jet, to change the course-date, when your call today shows that this isn't
right?
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Oct 22, 2009 at 8:21 PM
Subject: Complaint
To: Jet@liverpool.gov.uk
Hi,
I called on Tuesday, regarding a 'Basic Food Hygenie'-course, that Walton Jet
put me on, after I was sent to Jet, from Working Links.
I found out, when I got your letter, that the course crashed with
another appointment I have at 3 pm, on Monday.
So I called, and spoke with Lorraine.
She was going to get someone to call me back, since I wanted to be put on the
next course.
Then she called me today, just to tell me that she took me off the
list.
And then she hang up, without listening to what I was saying, that I wanted to
be put on the next course.
So then I called Jet up, and spoke with Kate, who told me that Lorraine was on annual
leave, and that I had to go to the Jet office, to re-sign on the next course.
But why did Lorraine
call me, when she was on annual leave?
I've been having some problems with some communist-mob, or something, in Norway,
is this something to do with this?
Thanks in advance for help in advance, regarding finding out what's been going
on!
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