mandag 11. januar 2010

Jeg sendte en ny klage til Lufthansa




Google Mail - Update/Fwd: Your email dated 27 August 2008 / feedback number 20627974










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




Update/Fwd: Your email dated 27 August 2008 / feedback number 20627974











Erik Ribsskog
<eribsskog@gmail.com>



Mon, Jan 11, 2010 at 11:43 AM




To:
Feedback.Germany@dlh.de






Hi,

I've been in contact with the American Government, regarding this complaint, in 2009 and 2010, so I have just recentrly started to think more about this complaint, with Lufthansa.

And, I still think I was harassed by Lufthansa, since all the other passengers on the flight from Frankfurt to Detroit, in February 2005, that I was on, was given a form, for travellers to the USA.


Exept for me.

So that's why I think I was harassed.

I would have understood it, if noone got this form, from the Lufthansa-staff, but everyone of the passengers, was given this form, except for me, even if I explained I was from Norway, (I said both 'Norwegen' and 'Norway').


So I was wondering if you could please let one of the superiours have a look at my complaint.

Thank you very much for your help with this!

Yours sincerely,


Erik Ribsskog


---------- Forwarded message ----------
From: <Feedback.Germany@dlh.de>

Date: Thu, Aug 28, 2008 at 10:26 AM
Subject: Your email dated 27 August 2008 / feedback number 20627974
To: eribsskog@gmail.com





Dear Mr Ribsskog



Thank you for your reply to our email from 27 August
2008.


We learned with regret that the
contents of our writing did not find your consent.


Let us enlighten anew that the
occurrence itself and the reasons for the respective proceeding is no longer
replicable at this point of time.


Certainly, as a travelling guest
you can expect to receive required forms regarding the entry into the country
of destination on board your flight and we wish to affirm that these documents
are usually distributed by our staff. Nonetheless, please understand that we
regard it as the passenger’s own responsibility to personally see that he
is informed about requisite travel related documents and does have those on
hand when travel commences. We once again ask you for your appreciation of our
standpoint in this matter.


Dear Mr Ribsskog, we anyhow
thank you for directing our attention to this important issue because it will
help to ascertain a smooth travel for our guests.


We truly remain committed to maintaining your
trust and confidence in our services and would be pleased if you regard us as a
reliable partner in future.



Yours sincerely


Petra Zimdars


Deutsche Lufthansa AG

Customer Relations

33322 Gütersloh


Fax: 01805/838005


Sitz der Gesellschaft/Corporate Headquarters:

Deutsche Lufthansa Aktiengesellschaft, Köln

Registereintragung/Registration:

Amtsgericht Köln HR B 2168



Vorsitzender des Aufsichtsrats/

Chairman of the Supervisory Board:

Dipl.-Ing.
Dr.-Ing. E.h. Jürgen Weber



Vorstand/Executive Board:

Wolfgang Mayrhuber (Vorsitzender/Chairman)

Stephan Gemkow

Stefan Lauer