Hi,
well, I want to please escalate this.
I'm sure that I was harassed, on your flight, and I think this was something serious, that shouldn't be excused with, that it happened in 2005.
So if you could please this compaint to your superiour, please.
Thank you very much in advance!
Sincerely,
Erik Ribsskog
On Fri, Mar 5, 2010 at 3:34 PM, <feedbackGER@lufthansa-crm.com> wrote:
Dear Mr Ribsskog
Thank you for your email dated 11 January 2010.
Since the flight in question took place in February 2005, we once more
wish to enlighten that the incident is not replicable for us at this point
of time.
We wish to state that guests on board of Lufthansa flights generally
receive mandatory documents if these have to be dispensed on routes to
certain destinations. We truly regret should you not have received an
appropriate form on your flight, anyhow, we anew point out that it is for
the main part the traveller’s own responsibility to ensure that he is
holding all necessary documents when entering the country of destination.
Dear Mr Ribsskog, since your writing does not contain new aspects in this
matter and the travel date is years ago, please understand that we regard
the file as closed from our side and thus will not comment on this issue
again in future.
We truly remain committed to maintaining your trust and confidence in our
airline.
Yours sincerely
i. V. Petra Zimdars
Deutsche Lufthansa AG
Customer Relations
33322 Gütersloh
Fax: 01805/838005
Sitz der Gesellschaft / Corporate Headquarters: Deutsche Lufthansa
Aktiengesellschaft, Koeln, Registereintragung / Registration: Amtsgericht
Koeln HR B 2168
Vorsitzender des Aufsichtsrats / Chairman of the Supervisory Board:
Dipl.-Ing. Dr.-Ing. E.h. Juergen Weber
Vorstand / Executive Board: Wolfgang Mayrhuber (Vorsitzender / Chairman),
Dr. Christoph Franz (Stellvertretender Vorsitzender / Deputy Chairman),
Stephan Gemkow, Stefan H. Lauer
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