Dear Mr Ribsskog
Thank you for your email.
ICAS (Independent Complaints Advocacy Service) is a free,
confidential service which is independent of the NHS. We can support
people in making a complaint with the NHS.
We provide various levels of support and can:
1. Provide a Self Help Information Pack
2. Provide an Advocate who can:
- Put you in touch with other
people who can help you
- Help you write letters to the
right people
- Prepare you for and go to
meetings with you
- Give you the opportunity to
speak confidentially to someone who is independent of the NHS
- Help you to explore your
options at every stage of your complaint
- Answer questions to help you
make decisions
- Act on your direction rather
than the wishes of others
ICAS cannot however,
- Help you to claim financial
compensation for clinical negligence
- Get and NHS employee
Disciplined
- Give legal advice
- Help you with complaints about
private medical treatment
- Give medical advice
- Investigate complaints
If this seems like something you could benefit from, please call
us on our Regional Helpline 0300 456 8350.
Kind Regards
Dawn Thomas
Senior Administrator
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The Gateway Conference Centre, 71 London Road, Liverpool,
L3 8HY
Tel:
0151 298 3267
Email:
dawnt@carersfederation.co.uk
Website:
www.carersfederation.co.uk
Registered Address: 1 Beech Avenue, Sherwood Rise, Nottingham, NG7
7LJ
Registered Number: 3123142
Registered Charity Number:
1050779
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