Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Apr 30, 2010 at 4:22 PM
To: DirectorofCustomerService@eonenergy.com
Hi, well, if you hide your e-mail address on quarterly statements, then I think that's like you're trying to trick the customers, since normally, (I've worked as a Company Researcher), e-mail addresses like these, are on the website, under 'contact'). You got it wrong, with the days for the calls. Your agent called me on Thursday 1/4, and then we agreed she would call me back on Tuesday 13/4. But she called back on Friday 2/4, (Good Friday). This I think is harassment. And you say she called within office hours. But she called outside of _business hours_. Companies aren't meant to call people outside of the business hours, since peoples spare-time is meant to be protected, by the tradition of companies keeping the business-hours. And since 2/4, Good Friday, was a Holiday, in the UK, then there were no business hours on this day. So I was harrassed in two ways with that call: - I was called back 11 days early. - I was called outside of business hours, on a public Holiday. (And your agent seemed sad/uncertain to me, like something was wrong). So I wanted compensation for this harassment. I also wanted a payment-plan for £5 a month, which I think it's strange, if is dealth with seperatly, your college wants me to pay £30 a month, which I can't afford since I'm on a budget. I'm looking forward to receiving your compensation for the harassment, and all my work, I think £500 is a reasonable amount? And I look forward for you to accept my payment-plan, that I mention in this e-mail. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Fri, Apr 30, 2010 at 11:40 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Dear Mr Ribsskog I am sorry that our email system makes you feel uncomfortable and that you do not feel we use a proper email address. Our offices email address is DirectorofCustomerService@eonenergy.com. This information is provided down the right hand side of the summary page on your quarterly statement. I am disappointed to hear you are now leaving us however I wish you the best of luck with your new supplier. We have received notification from British Gas and they are in the process of transferring you over to them. This transfer is anticipated to be complete around 9 May 2010. I am sorry to hear you were not happy with the calls you received from our agent Andrea on Good Friday and the Tuesday which followed. She did not call you outside of office hours, as we are open normal working hours on bank holidays along with Saturdays. I have listened to the calls to ensure she was not upset and I can assure you she was not sad or nearly crying on her phone call, nor did she intend to sound like that. I would howver like to thank you for your concern. It was agreed on the phone call you had with her on 30 March 2010 that she would call you back on the following Friday. It was then agreed on Friday, she would call you again on Tuesday to discuss the payment of your account further. I am sorry for any confusion caused during these phone calls. My colleague Danielle Gobbett has emailed you in response to your previous query about your payment plan. She has logged a complaint on your account and will continue to deal with this through to resolution. If you wish to view our complaint procedures please click on the link below: www.eonenergy.com/About-Us/About-us-Codes-of-practice.htm Kind regards Joanne Grummett Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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