torsdag 17. juni 2010

Det virker som at jeg kanskje skal få ny oppvaskmaskin, fra Argos, siden den gamle har begynt å fuske. Jeg tror det hvis jeg får se det. Vi får se




Gmail - re: Complaint about dish-washer/Fwd: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG5361709X










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




re: Complaint about dish-washer/Fwd: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG5361709X











Erik Ribsskog
<eribsskog@gmail.com>



Thu, Jun 17, 2010 at 11:17 AM




To:
Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>






Hi,

that sounds very fine.

The dish-washer uses a lot of electricity now, when it runs for hours on the same programme.

And I try to save on the electricity.

So that would be very fine, if you could please arrange that I got a replacement product.


That's very good custommer-service from Argos I think, if that's right.

I'm home every day next week, except from Wednesday, so Monday, Tuesday, Thursday or Friday would be fine.


Thank you very much again for your e-mail!

Best Regards,

Erik Ribsskog


On Thu, Jun 17, 2010 at 10:56 AM, Argos Direct E-Commerce <Order.Enquiries@argos.co.uk> wrote:

Dear Mr Ribsskog,



Subject: Order Number 83558210



Thank you for your e-mail regarding a fault with your Cookworks WP5F White Tabletop Dishwasher.



I am so sorry your dishwasher is not working properly. However, we do not have a repair agent for the dishwasher you currently have, so would have to arrange a replacement for you.



We cannot offer you an exact replacement dishwasher as this product has now been discontinued. Although, we do currently have Catalogue Number 478/3550 - Bush DW5F White Compact Tabletop Dishwasher, £129.89 available. If you choose to go ahead with this alternative appliance, we would be happy to waive the price difference of £12.50.



Please reply by return confirming whether you would like us to arrange this for you.



Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.



Regards,





Stacey Warder

Argos Direct E-Commerce Customer Service Team.



For your reference the above reply is in reference to your earlier email ARG5361709X:



----- Original Message -----

From: "Erik Ribsskog" <eribsskog@gmail.com>

Date: 14 June 2010

Subject: Complaint about dish-washer/Fwd: Customer Enquiry, Our Ref: ARG4220053X



Hi,



the dish-washer I bought from you, in July of last year, is beginning to not

work properly.



The timer now stops, at least once, for each programme, so the dish-washer

washes for hours, without finishing the programme.



As far as I remember, there is a one year warranty, for foults like this.



So I was wondering how I should go forward, to get the dish-washer fixed?



Best Regards,



Erik Ribsskog





---------- Forwarded message ----------

From: Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>

Date: Thu, Jul 9, 2009 at 6:42 PM

Subject: re: Customer Enquiry, Our Ref: ARG4220053X

To: eribsskog@gmail.com





Dear Mr Ribsskog,



Subject: Order number 83558210.



Thank you for your e-mail regarding confirmation of your order.



I am sorry you did not receive an email confirmation for the above order,

unfortunately we had a system error.



Having checked the system I am pleased to confirm your order has been

processed and will be delivered on Monday 13th July 2009 between 12pm and

6pm.



Should you require any further assistance please do not hesitate to contact

us at order.enquiries@argos.co.uk or call us on 0845 640 2020.



Regards,





Jerome Vernon

Argos Direct E-Commerce Customer Service Team.



For your reference the above reply is in reference to your earlier email

ARG4220053X:



----- Original Message -----

From: "eribsskog@gmail.com" <eribsskog@gmail.com>

Date: 09 July 2009

Subject: Customer Enquiry



Reason for enquiry (header) - Feedback

Reason for enquiry (specific) - Feedback on the website

Comments - I didn't recieve a confirmation e-mail, for the order I placed

yesterday, for a dish-washer ++.



The order-numbers, (that I got when I called your customer-support, today),

are:



- 83558210



- AD 048963911



How can you not send a confirmation e-mail/invoice?



Regards,



Erik Ribsskog

Title - Mr

First name - Erik

Surname - Ribsskog

Email address - eribsskog@gmail.com

Confirm email address - eribsskog@gmail.com

House name/number -

Street/Road -

Address 3 -

Town -

County -

Country - United Kingdom

Postcode -

Daytime phone number -

Evening phone number -



The information contained in this message or any of its attachments is

confidential and may be privileged.



Unauthorised disclosure, copying or dissemination of the contents is

strictly prohibited.



The views expressed may not be official policy, but the personal views of

the originator.



If you are not the intended recipient or have received this message in

error, please delete this e-mail and advise the sender by using the reply

facility in your e-mail software.



All messages sent and received by Argos are monitored for viruses, high-risk

file extensions, and inappropriate content.



The registered office address of Argos Limited (registered in London, number

1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.



Please visit our website at http://www.argos.co.uk for further information

about Argos.

______________________________________________________________________

This email has been scanned by the MessageLabs Email Security System.

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______________________________________________________________________

This email has been scanned by the MessageLabs Email Security System.

For more information please visit http://www.messagelabs.com/email

______________________________________________________________________



The information contained in this message or any of its attachments is confidential and may be privileged.



Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.



The views expressed may not be official policy, but the personal views of the originator.



If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.



All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.



The registered office address of Argos Limited (registered in England and Wales, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.



Please visit our website at http://www.argos.co.uk for further information about Argos.

______________________________________________________________________

This email has been scanned by the MessageLabs Email Security System.

For more information please visit http://www.messagelabs.com/email

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