Hi,
that sounds very fine.
The dish-washer uses a lot of electricity now, when it runs for hours on the same programme.
And I try to save on the electricity.
So that would be very fine, if you could please arrange that I got a replacement product.
That's very good custommer-service from Argos I think, if that's right.
I'm home every day next week, except from Wednesday, so Monday, Tuesday, Thursday or Friday would be fine.
Thank you very much again for your e-mail!
Best Regards,
Erik Ribsskog
On Thu, Jun 17, 2010 at 10:56 AM, Argos Direct E-Commerce <Order.Enquiries@argos.co.uk> wrote:
Dear Mr Ribsskog,
Subject: Order Number 83558210
Thank you for your e-mail regarding a fault with your Cookworks WP5F White Tabletop Dishwasher.
I am so sorry your dishwasher is not working properly. However, we do not have a repair agent for the dishwasher you currently have, so would have to arrange a replacement for you.
We cannot offer you an exact replacement dishwasher as this product has now been discontinued. Although, we do currently have Catalogue Number 478/3550 - Bush DW5F White Compact Tabletop Dishwasher, £129.89 available. If you choose to go ahead with this alternative appliance, we would be happy to waive the price difference of £12.50.
Please reply by return confirming whether you would like us to arrange this for you.
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
Regards,
Stacey Warder
Argos Direct E-Commerce Customer Service Team.
For your reference the above reply is in reference to your earlier email ARG5361709X:
----- Original Message -----
From: "Erik Ribsskog" <eribsskog@gmail.com>
Date: 14 June 2010
Subject: Complaint about dish-washer/Fwd: Customer Enquiry, Our Ref: ARG4220053X
Hi,
the dish-washer I bought from you, in July of last year, is beginning to not
work properly.
The timer now stops, at least once, for each programme, so the dish-washer
washes for hours, without finishing the programme.
As far as I remember, there is a one year warranty, for foults like this.
So I was wondering how I should go forward, to get the dish-washer fixed?
Best Regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>
Date: Thu, Jul 9, 2009 at 6:42 PM
Subject: re: Customer Enquiry, Our Ref: ARG4220053X
To: eribsskog@gmail.com
Dear Mr Ribsskog,
Subject: Order number 83558210.
Thank you for your e-mail regarding confirmation of your order.
I am sorry you did not receive an email confirmation for the above order,
unfortunately we had a system error.
Having checked the system I am pleased to confirm your order has been
processed and will be delivered on Monday 13th July 2009 between 12pm and
6pm.
Should you require any further assistance please do not hesitate to contact
us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
Regards,
Jerome Vernon
Argos Direct E-Commerce Customer Service Team.
For your reference the above reply is in reference to your earlier email
ARG4220053X:
----- Original Message -----
From: "eribsskog@gmail.com" <eribsskog@gmail.com>
Date: 09 July 2009
Subject: Customer Enquiry
Reason for enquiry (header) - Feedback
Reason for enquiry (specific) - Feedback on the website
Comments - I didn't recieve a confirmation e-mail, for the order I placed
yesterday, for a dish-washer ++.
The order-numbers, (that I got when I called your customer-support, today),
are:
- 83558210
- AD 048963911
How can you not send a confirmation e-mail/invoice?
Regards,
Erik Ribsskog
Title - Mr
First name - Erik
Surname - Ribsskog
Email address - eribsskog@gmail.com
Confirm email address - eribsskog@gmail.com
House name/number -
Street/Road -
Address 3 -
Town -
County -
Country - United Kingdom
Postcode -
Daytime phone number -
Evening phone number -
The information contained in this message or any of its attachments is
confidential and may be privileged.
Unauthorised disclosure, copying or dissemination of the contents is
strictly prohibited.
The views expressed may not be official policy, but the personal views of
the originator.
If you are not the intended recipient or have received this message in
error, please delete this e-mail and advise the sender by using the reply
facility in your e-mail software.
All messages sent and received by Argos are monitored for viruses, high-risk
file extensions, and inappropriate content.
The registered office address of Argos Limited (registered in London, number
1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.
Please visit our website at http://www.argos.co.uk for further information
about Argos.
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______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
The information contained in this message or any of its attachments is confidential and may be privileged.
Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.
The views expressed may not be official policy, but the personal views of the originator.
If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.
All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.
The registered office address of Argos Limited (registered in England and Wales, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.
Please visit our website at http://www.argos.co.uk for further information about Argos.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
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