Hi,
today, I received a phone-call from CCS.
The caller was inpolite, and at first didn't want to let me fetch my notes.
He had no understanding of the consept of notes.
He thought that only needed to have notes, it seemed to me.
I found your representative extremely anoying and inpolite.
How can you have people like this taking phone-calls, that have no understanding of that people don't keep everthing at the front of their mind at all times, but sometimes use the metod of writing?
This was unbelivably inpolite I think.
I'm wondering when you direct-debit for the £5 is going to be withdrawn from my bank-account.
And I wanted to complain about your caller.
Best Regards,
Erik Ribsskog
On Mon, Apr 26, 2010 at 11:01 AM, Sharon Neath <sneath@ccsg.uk.com> wrote:
Erik,
You are welcome, I am glad that we have sorted the payments out,
and it is back on track. Any problems don’t hesitate to get in touch.
Regards
Sharon
From: Erik Ribsskog
[mailto:eribsskog@gmail.com]
Sent: 26 April 2010 10:55
To: Sharon Neath
Subject: Re: Update/Fwd: To the superior of Lisa Brooks/Fwd: Update/Fwd:
FW: Ref: 34355287
Hi,
I'll read the payment-instructions when your letter arrives
then.
Thank you for the help with this getting this back on track.
On Mon, Apr 26, 2010 at 10:41 AM, Sharon Neath <sneath@ccsg.uk.com> wrote:
Ok, I will arrange that your payments
will commence 15.05.2010 for £5.00 per month. We will confirm this in writing.
Regards
Sharon
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 26 April 2010 10:15
To: Sharon Neath
Subject: Re: Update/Fwd: To the superior of Lisa Brooks/Fwd: Update/Fwd:
FW: Ref: 34355287
Hi,
I
get the allowance from the Jobcenter tomorrow, so I can start to pay eighter on
30. April or 15 May.
On
Mon, Apr 26, 2010 at 9:52 AM, Sharon Neath <sneath@ccsg.uk.com>
wrote:
Ok, when can you make your 1st
payment? We will send to you an installment letter to confirm.
Regards
Sharon
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 26 April 2010 09:49
To: Sharon Neath
Subject: Re: Update/Fwd: To the superior of Lisa Brooks/Fwd: Update/Fwd:
FW: Ref: 34355287
Hi,
I'm unemployed, and on a budget, in co-operation, with the CCCS, and I have a
lot of other bills, so £5 a month is all I can afford at the moment,
unfortunately.
Thank
you for your e-mail!
On
Mon, Apr 26, 2010 at 9:28 AM, Sharon Neath <sneath@ccsg.uk.com>
wrote:
Mr Ribsskog,
Good morning, thank you for your email
dated 25th April 2010.
Just to confirm, we have not passed your
debt to S C Gray, they are our in-house solicitors. I must apologise on behalf
of CCSG that your email was not responded to. I will be looking into this
matter.
Can you please confirm that we can set
up an offer of payment for you. In a previous email you said, you could offer
£5.00 per month, does that still stand?
If you could please get back in touch
asap, so I can stop any further action.
Kind Regards
Sharon Neath
Client Services Manager
Commercial Credit Services.
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 25 April 2010 13:37
To: Sharon Neath
Subject: Update/Fwd: To the superior of Lisa Brooks/Fwd: Update/Fwd: FW:
Ref: 34355287
Hi,
Yesterday,
I received a letter, from S.C. Gray Solicitors Limited.
Have you sent my debt to them?
Why haven't you replied to my latest e-mail.
I don't think this is good business-manners, to act like this.
(To
not reply on e-mails and instead send my debt to a solicitiors-company).
----------
Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Fri, Apr 16, 2010 at 2:42 PM
Subject: Re: To the superior of Lisa Brooks/Fwd: Update/Fwd: FW: Ref: 34355287
To: Deana Everett <dmiddlehurst@ccsg.uk.com>
Hi,
usually
I've just explained that I'm on a budget, in co-operation with the CCCS, (so
they should be able to confirm this).
Or
else, I can send a document from the Job Center, showing that I'm unemployed.
On
Fri, Apr 16, 2010 at 11:38 AM, Deana Everett <dmiddlehurst@ccsg.uk.com>
wrote:
Hi
Can you please supply a financial
statement?
Regards
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 15 April 2010 21:40
To: Deana Everett
Subject: To the superior of Lisa Brooks/Fwd: Update/Fwd: FW: Ref:
34355287
Hi,
I
haven't received an answer from Lisa Brooks, so I'm trying to escalate this.
Also, your company tried to call me today, but I think it's better to deal with
this on e-mail, (since we have started doing that, if that's alright).
----------
Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Apr 14, 2010 at 2:16 PM
Subject: Update/Fwd: FW: Ref: 34355287
To: lbrooks@ccsg.uk.com
Hi,
your
company sent me a text-message now.
But I'd rather deal with this on e-mail.
I
think it's fine to keep the e-mails, as a summary of what has been said.
Please stop sending me text-messages!
----------
Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Apr 12, 2010 at 3:28 PM
Subject: Re: FW: Ref: 34355287
To: Lisa Brooks <lbrooks@ccsg.uk.com>
Hi,
yes,
on your letter it also says the number 3425287.
On
Mon, Apr 12, 2010 at 2:46 PM, Lisa Brooks <lbrooks@ccsg.uk.com>
wrote:
Please could you advised us of the
correct reference number. The one you have supplied appears to be 1 digit
too long
Regards
Lisa Brooks
From: Deana
Everett
Sent: 09 April 2010 11:09
To: Lisa Brooks
Subject: FW: Ref: 34355287
From: Erik
Ribsskog [mailto:eribsskog@gmail.com]
Sent: 09 April 2010 11:07
To: Deana Everett
Subject: Fwd: Ref: 34355287
Hi,
I
got a call from Natalie, from CCS just now.
So
that's why I'm sending this e-mail.
----------
Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Thu, Apr 8, 2010 at 2:27 PM
Subject: Ref: 34355287
To: sales@ccsg.uk.com
Hi,
I
called your contact number right now, 0871 384 1190.
And
the first time I called, the line was broken.
The second time I called, I asked if I could please explain, that I'm on a
budget.
But your representative, said 'no', and just followed a script, that made no sense,
and I had to spell the work 'budget', using the phonetical alphabeth.
So I was just ridiculed really.
My
offer is that I can pay a token-payment of £5 a month, like the CCCS has
advised me to, since I'm on a budget, in co-operation with them, (since I'm
unemployed unfortunatly).
(I send this in an e-mail, since I wasn't let to explain this on the phone).
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