Hi,
ok, I guess it's nothing to do about that case then.
I thought you let the Coucil get away to easy.
I mean, I send them a written complaint, and the offer to meet me in a sweaty gym.
I go to the gym to work-out, not to have meetings.
Meetings I think should be held somewhere with less sweat, endorfines and hormones in the air.
So I thought it was just riddiculus, that you let the Council get away.
All I wanted was a reply in writing from them.
Which I think is the norm, if one send a written complaint.
But all this non-sense with the Council suggesting meetings at the Gym, and you at the Ombudsman letting Liverpool City Council getting away with that.
I think that this reminds me of another smell than the one at the gym.
All of this smells really, I think.
But I guess it's nothing to do about this.
Regards,
Erik Ribsskog
On Mon, Jun 7, 2010 at 3:21 PM, LGOAT Mailbox <L.Mailbox@lgo.org.uk> wrote:
Dear
Ms Ribsskog,
Thank
you for your reply.
You
could continue with the case that you regard more serious if you wish but the
previous advice would still apply and you would need to provide us with
evidence that the council’s complaints process has been completed (The council
would normally respond in writing at each stage of a formal complaint)
If
the issue regarding harassment at the gym is something that we have considered
before however we would not be able to consider it again.
Yours
Sincerely
Kerry
Anne Hartnett
Customer
Service Advisor | LGO Advice Team | DL:
02476 820 132 | 0300 061 0614
The
Oaks, No 2 | Westwood Way | Westwood Business Park | Coventry |
CV4 8JB |
www.lgo.org.uk
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 07 June 2010 15:04
To: LGOAT Mailbox
Subject: Re: Complaint against Liverpool City Council
Hi,
I don't think one phone-call like that, is something to make
a fuss about.
But I thought the problems with the harassment against me at the Council Gym,
was more important.
So I thougth that maybe I could go on with that case, since
I didn't think it was properly sorted.
Dear Mr Ribsskog,
Thank you for your email.
I have established from searching for your details
that you had a complaint investigated by the Local Government Ombudsman which
was closed in February 2009. (08 000 279)
If you have a new complaint with the council you will
need to complete the council’s own complaints procedure before requesting that
the Ombudsman considers your complaint for investigation
Please also note that we do not simply tell councils
what to do, we would only make recommendations to a council in the event that
fault was found during a complaint investigation by the Ombudsman.
If you would like to raise a new complaint because you
have completed the council’s complaints procedure then please fill out the
attached form and return it with a copy of the council’s final response to your
complaint.
Yours Sincerely
Kerry Anne Hartnett
Customer Service Advisor | LGO Advice Team | DL: 02476 820 132 | 0300 061 0614
The Oaks, No 2 | Westwood
Way | Westwood Business Park | Coventry |
CV4 8JB |
www.lgo.org.uk
Error!
Filename not specified.
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 06 June 2010 23:46
To: LGOAT Mailbox
Subject: Complaint against Liverpool City Council
Hi,
I had a complaint against Liverpool City Council, (Lifestyles Gym), that I
wanted them to reply to in writing, (back in 2006!).
You
at the Ombudsman said they didn't have to, since they offered to meet me at the
gym.
On
28/5, Lifestyles called me, wanting me to reply to a customer survey.
I tried to explain, that I had a complaint against them, and because of this,
didn't want to be part of the survey.
But the person calling didn't speak that good English, I think I have to say.
So
it ended with me having to hang up.
Can't
you please tell the Council to reply to my complaint in writing, so that we get
this case over with?
Best
Regards,
Erik Ribsskog
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.
NOTICE - This message contains information intended only for the use of the addressee named above. If you have received this message in error please advise us at once and do not make any use of the information.
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