torsdag 24. juni 2010

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Gmail - Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool










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Erik Ribsskog
<eribsskog@gmail.com>




Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool











Erik Ribsskog
<eribsskog@gmail.com>



Thu, Jun 24, 2010 at 3:16 PM




To:
Tesco Customer Service <customer.service@tesco.co.uk>






Hi,

this isn't about the carrier-bags, this is about the harrassment.

I also mentioned which shops it was in the subject-line.

I've been working as a shop-manager in Norway, and I know that only old women brings old bags to the shop.


I would sometimes sit in the check-out, and I asked everyone, 'do you want a carrier'.

And sometimes men would reply, 'Of course I want a carrier, do you think I'm an old woman ("gammel kjærring" in Norwegian)'.


I don't think you take my complaint seriously.

And your spelling isn't even right.

Could you please escalate this complaint, as I've overheard that I'm being used as a 'target guy', I think this could be some mobster-activity.


I've also had more or less similar complaints against Tesco from before, which you neighter took serious.

So I'm going to put a lawyer on you if you don't take this serious now, if I get the oppertunity later.


My patience with you is ran out, unfortunately.

Bag for life, and poppy-bags, this isn't what I contact you about, it's the harassment.

Is this so difficult for you to understand?


Bags for life and poppy-bags are fine.

But only as long as you also have the regular bags.

But you have made this into a discussion about bags, when it really is about harrassment, so you just make me more annoyed really.


Is 'customer-support' something that your company don't know what means?

Erik Ribsskog


On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <customer.service@tesco.co.uk> wrote:

Dear Erik



I'm sorry to hear that you have been having problems obtaining carrier bags recently when you visit our Stores in Liverpool recently. I can understand how frustrating this must be for you.



I have been unable to contact anyone as you have not said which stores you shop in. However, if you let me know I wold be more than happy to contact the stores concerned.



However, If I might suggest that perhaps you may be able to purchase a Bag for Life when you visit one of our Stores. They start at 45pence and go up to over a £1.



You would get Clubcard points for buying the bag, and an extra point in store every time that you used the bag. It would actually pay for itself in no time at all.



These bags are heavy duty and have special slots for bottles to stand up in at the side so you can balance your shop.



Once again, I'd like to apologise for any inconvenience this may have caused you.



If you have any further queries please do not hesitate to contact me at customer.service@tesco.co.uk quoting TES7755298X.



Kind Regards





Frances Brierley

Customer Service Manager

Tesco Customer Service



----- Original Message -----

From: "Erik Ribsskog" <eribsskog@gmail.com>

Date: 24 June 2010

Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool



Hi,



lately, your shops in Liverpool, (the two shops mentioned above), have

stopped ordering enough carrier-bags.



So I have to buy the poppy-bags, if I can find them.



But, your representative, at Liverpool One, the other day, was harrassing

the customers.



She told me to put more food in the carriers, than I had done.



I think you staff go to close.



I'm from Norway, and when I studied in Sunderland, my flat-mates and fellow

exchange-students, from around Europe, told me I shouldn't drink the

tap-water here.



So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the shop,

or carbonated water, or 'pop', if I can afford it, since I'm unemployed, and

sometimes even lager.



So Tesco can't expect me to carry like five kilos, in one carrier-bag,

because they are very thin.



I remember once, when I was a child, and lived in Mellomhagen, in Norway,

and my mother sent me to the Co-op shop, (Samvirkelaget), to buy several

liters of milk etc.



And then the carrier-bag, tore apart, from the weight of the milk, when I

was half-way home.



I was maybe six years old.



What are one supposed to do then.



One can put all of this in ones pocket.



One have to stand there and look stupid.



Like I had to, untill my mother came to find me, maybe 15 minutes later.



The woman who I met who lived close to where this happened, didn't want to

give me a carrier.



So I don't think you can expect people to not use enough carriers, to get

ones shopping home, with the carriers in one piece.



This is harassment and patronising, that your representatives do.



This I wanted do complain about.



This seems like something they would do in the Soviet-union.



I used to be a shop-manager in Norway, (in Rimi), and if we ran out of

carrier-bags, I would drive to a another Rimi-shop, and borrow carrier-bags

from them, untill we got more ourselves.



This has happened to me three times, in the last week or two, in Liverpool.



And if I complain, then I'm being harrassed by inpolite shop-workers, who

tell me to put more food, in each bag.



Next time, I'll ask them to go home with me then, and pick up everything

that falls out, when the bags tear from the weight of to much food in them.



And don't give me line that I got from the same shop-woman, about that I

should save the enviroment.



That's also to patronise your customers.



I go to the shop to get food, not to be preached at.



Is Tesco a food-shop or a radical environmental-organisation at war?



Please explain this to me.



And please get your shops to order enough carrier-bags.



This is annoying, that you haven't got enough of them, and I think I'm going

to shop a lot at Aldi, when that shop starts now this automn, in Liverpool

City Center, because this never happened, when I lived in Sunderland, and

shopped at Aldi there.



Regards,



Erik Ribsskog











PS.

Her er mer om dette:

4-bag-for-life