Account number: 012373289370
Hello Mr Ribsskog and thank you for your emails
In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to agree lower repayments than we can.
I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number.
Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18.
I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account.
Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and you can be confident that there is no discrimination over your nationality or any other personal circumstance.
As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection.
Should you need to contact me you can call me on 0115 843 4013 extension 2345.
Kind regards
Tatyana Spiers
Directors' Office
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