---------- Forwarded message ----------
From:
<sysresponse-do-not-reply@eonenergy.com>
Date: Mon, Jul 12, 2010 at 11:18 AM
Subject: Your reply from E.ON
To:
eribsskog@gmail.comAccount number: 012373289370
Hello Mr Ribsskog and thank you for your email.
I am sorry that you feel we are harassing you about the balance on your account and that we are being unkind by not agreeing to your proposal of £1.00 per month.
I understand that you have similar arrangements with debt companies and so you feel that we should also accept this proposal. Whilst a debt company may be able to agree to this amount I regret that we are not able to do so.
We would normally only be able to spread the balance of a final account over a maximum of twelve months, although depending on your circumstances we may occasionally be able to extend this period. I do appreciate that your financial situation is difficult and understand that this situation is distressing for you.
You have mentioned that you are dealing with Consumer Credit Counselling Service to help you manage your debt. I recommend that you contact them about your balance of £530.12 and seek their advice about this.
There are two main options available to you: one is to pay a larger amount toward your balance which we can accept and the other option would be to let the balance go to an external debt collection agency as they would be able to accept a lower payment than we can.
I would expect CCCS to send us an Income/ Expenditure form so that we can understand your financial situation and therefore make an informed decision about the requested payment amount.
Any payment that you can make in the meantime will help to reduce your balance.
I notice you have mentioned a complaint with the Energy Ombudsman. If you have raised a complaint with them I would be grateful if you would please advise me of your case number so that I can note this on your account.
You can contact me on 0115 843 4013 extension 2345 or by email, which I understand you prefer.
Kind regards
Tatyana Spiers
Directors' Office
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